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Quality Inn West Springfield

2.0 of 5
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1150 Riverdale Street, West Springfield, MA 01089
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Quality Inn West Springfield
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81 Reviews from our TripAdvisor Community

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    15
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (19)
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Romeo Michigan
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Our sleep was interrupted at 3 am by loud voices and slamming doors. After about 15 minutes, we called the front desk to complain. Next morning we learned from manager that he made the people next door to us leave. It seems the room was rented for 2 people. Then they let 6 more people in the back door. That's... More 

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Alexandria, Virginia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am assuming that the rooms on the higher levels are the ones that are refurbished. I stayed on the first floor. I was not greeted as a Choice Member, nor was it explained to me that there is only ONE entrance to the building. Keep that in mind when you park, you will have to walk to the front... More 

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Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 19, 2015

Just arrived from that place on a way home from Boston. I will start with the amazing customer service at the desk. The gentleman with a name Charles is a GEM. He has amazing communicative skills to make you feel welcomed and give the hotel a "Good Face".He was also entertaining to a point of a slight exaggeration. LOL The... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2015 via mobile

The room was updated recently with new furnishings, flat screen tv actually mounted on the wall. The headboard had all the adapters to plug in chargers ect. And the king mattress was comfortable. Bathroom was nicely done also. Ron the manager and all the staff was very accommodating. The breakfast had it all !!

Was this review helpful? Yes 1
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 15, 2015

I feel this is an under rated hotel. It is clean. The staff was polite and helpful. One draw back both times I have been there the pool had no water. It's in a convenient location. Very well priced for business traveler

Was this review helpful? Yes 3
Warren, Rhode Island
Level Contributor
211 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed April 20, 2015

My girlfriend and I stayed at this Quality Inn over Patriots Day Weekend while visiting the area for Six Flags. My plan was to do a few hours at Six Flags Sunday, then go again Monday, but it ended up raining Monday, ending that plan. Check in time is at 3pm, I was going to arrive in the area by... More 

Was this review helpful? Yes 2
New Hampshire
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed February 27, 2015

After arriving very late night at Bradley airport, we proceeded north to our destination of Hanover, New Hampshire. Soon realizing how tired we were, we decided to stop for the night and get a hotel. I quickly looked at rates on trip advisor, balancing a decent rate with a clean/comfortable night. We decided upon the Quality Inn, in West Springfield.... More 

Was this review helpful? Yes 1
New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed November 24, 2014

I stayed at the motel for 4 nights while attending a dog show. We were quaranteed and received a ground floor room that was spacious and clean. The staff was very courteous and helpful, welcoming us and our dogs. We were referred to two restaurants within walking distance and both were excellent.

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Laurel, Montana
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 20, 2014

While the staff was friendly and helpful, they couldn't overcome the negative aspects of this visit. The hotel is in need of major renovations....there was a one inch gap at the bottom of our door and you could see daylight all the way around the door. The bedspread had stains on it and the covers were scratchy....wool???? Nasty. There were... More 

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Travelers are raving about these West Springfield hotels

Columbus, Ohio
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed November 3, 2014

I checked in to this hotel last Saturday evening there were several mothers with trick or treating children in the lobby I didn't think much of this at first until I saw a decorated room doors as I was going to my room. Upon settling into my room I noticed on the ceiling the plaster was falling off and several... More 

Was this review helpful? Yes 1
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