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All 18 West Springfield hotels

Quality Inn West Springfield

2.0 of 5 Hotel   |   1150 Riverdale Street, West Springfield, MA 01089
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Ranked #11 of 18 Hotels in West Springfield
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70 reviews from our community

Traveler rating
    3
    13
    9
    13
    32
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18
12
8
10
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW

I understand the hotel business is a tough one but if you'e in it - work. The staff was SUPER NICE AND HELPFUL so I have no complaints about them. The hotel is a wreck, Non smoking they say but it smells like they just started it a week ago. Smells like a musty old ashtray everywhere - gross. The... More

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Birmingham, Alabama
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I booked a room on Sept. 28, 2014 as I had a doctor's appointment the next morning. I arrived around 7:pm, parked in a deserted lot, and was greeted by Muhammad at the front desk. He was courteous and helpful, the only visible asset to the establishment. After being checked in, I was directed to a secluded elevator which turned... More

Was this review helpful? Yes 1
Western NY
Top Contributor
81 reviews 81 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arriving at the hotel and looking at the outside and lobby we were hesitant! From the highway, coming in, we saw beds and furniture on the balconies and that definitely had us worried. I have never asked to see our room before checking, but this was positively necessary. Mohamed was accommodating and pleasant and walked us to the room. Along... More

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Southampton, Canada
Top Contributor
105 reviews 105 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here for one night on route to Cape Cod. They told us we got last rooms but many seemed to arrive after us & got rooms. Front desk staff very slow at doing check in. Room far too expensive for quality of room. Carpets & chairs filthy. Toilet would not flush properly. Rooms just so tired & old. Breakfast... More

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Stanton, Michigan
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

When we first arrived in Springfield on our way to Rhode Island, there was a convention in town so rooms were very limited. Quality Inn had one of the last rooms available and I can see why it did not fill up more quickly - the room was unbelievably dirty. Staff was helpful and continental breakfast was decent, but would... More

Was this review helpful? Yes 1
Saratoga Springs, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2014

We stayed here for a Model Railroader convention. When we first arrived I got a little nervous because the exterior was a little rough as was the hotel lobby. Don't get me wrong it was very clean, just needed to be updated. The staff was unbelievably friendly and accommodating. Breakfast was surprisingly good (most aren't when they are included with... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 31, 2014

Most of the hotel looks like it hasn't been touched since 1979. But, the rooms seem to have been updated. Even so, our flat sheet had ash or dirt. We slept in top of it. Our neighbors were smoking on the room terrace. The plumbing in the shower makes a grinding noise that woke us up at 7AM. The evening... More

Was this review helpful? Yes 1
New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

I stayed on August 5,2014 with my son. We just pulled up at 7pm looking for a place that was not too expensive. Because we were going to the basketball hall of fame the next morning. The desk manager, I believe his name was Charles, was very kind and showed great customer service and quickly booked us for a recently... More

Was this review helpful? Yes 1
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 30, 2014

I was greeted promptly and quickly checked in. I was given a newly renovated room, it was spacious, clean and the bed was comfortable. The price is a fair value and is close to many restaurants and shopping centers. I will be a returning guest in the future.

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Cambridge, Massachusetts
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

I reserved (and paid for) a night at this hotel before seeing the tripadvisor reviews (which are worse than the google reviews), and then wished I hadn't, but it turned out okay. It's certainly not luxurious, but the room was clean, the breakfast was ample, and the pool was quite nice for a hotel pool (I am a swimmer and... More

Was this review helpful? Yes 2
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Additional Information about Quality Inn West Springfield

Address: 1150 Riverdale Street, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West Springfield 2*
Number of rooms: 114
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