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Quality Inn West Springfield

2.0 of 5
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1150 Riverdale Street, West Springfield, MA 01089
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Quality Inn West Springfield
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76 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Warren, Rhode Island
Top Contributor
191 reviews 191 reviews
34 hotel reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 1 week ago

My girlfriend and I stayed at this Quality Inn over Patriots Day Weekend while visiting the area for Six Flags. My plan was to do a few hours at Six Flags Sunday, then go again Monday, but it ended up raining Monday, ending that plan. Check in time is at 3pm, I was going to arrive in the area by... More 

Was this review helpful? Yes 1
New Hampshire
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 27, 2015

After arriving very late night at Bradley airport, we proceeded north to our destination of Hanover, New Hampshire. Soon realizing how tired we were, we decided to stop for the night and get a hotel. I quickly looked at rates on trip advisor, balancing a decent rate with a clean/comfortable night. We decided upon the Quality Inn, in West Springfield.... More 

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New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 24, 2014

I stayed at the motel for 4 nights while attending a dog show. We were quaranteed and received a ground floor room that was spacious and clean. The staff was very courteous and helpful, welcoming us and our dogs. We were referred to two restaurants within walking distance and both were excellent.

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Laurel, Montana
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 20, 2014

While the staff was friendly and helpful, they couldn't overcome the negative aspects of this visit. The hotel is in need of major renovations....there was a one inch gap at the bottom of our door and you could see daylight all the way around the door. The bedspread had stains on it and the covers were scratchy....wool???? Nasty. There were... More 

Was this review helpful? Yes 2
Columbus, Ohio
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 3, 2014

I checked in to this hotel last Saturday evening there were several mothers with trick or treating children in the lobby I didn't think much of this at first until I saw a decorated room doors as I was going to my room. Upon settling into my room I noticed on the ceiling the plaster was falling off and several... More 

Was this review helpful? Yes 1
Venice, Florida
Top Contributor
73 reviews 73 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 2, 2014

Major problem here was the electronic cards did not work and had to be changed each night. Room was average which is the best that can be said for the place. Elevator needs alot of work. Doors very slow to close and delays in starting once they are. Looking for a hadicapped parking space we were direct to one in... More 

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3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 20, 2014

I understand the hotel business is a tough one but if you'e in it - work. The staff was SUPER NICE AND HELPFUL so I have no complaints about them. The hotel is a wreck, Non smoking they say but it smells like they just started it a week ago. Smells like a musty old ashtray everywhere - gross. The... More 

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Birmingham, Alabama
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 30, 2014

I booked a room on Sept. 28, 2014 as I had a doctor's appointment the next morning. I arrived around 7:pm, parked in a deserted lot, and was greeted by Muhammad at the front desk. He was courteous and helpful, the only visible asset to the establishment. After being checked in, I was directed to a secluded elevator which turned... More 

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Western NY
Top Contributor
84 reviews 84 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 29, 2014

Arriving at the hotel and looking at the outside and lobby we were hesitant! From the highway, coming in, we saw beds and furniture on the balconies and that definitely had us worried. I have never asked to see our room before checking, but this was positively necessary. Mohamed was accommodating and pleasant and walked us to the room. Along... More 

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Southampton, Canada
Top Contributor
125 reviews 125 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed September 29, 2014 via mobile

Stayed here for one night on route to Cape Cod. They told us we got last rooms but many seemed to arrive after us & got rooms. Front desk staff very slow at doing check in. Room far too expensive for quality of room. Carpets & chairs filthy. Toilet would not flush properly. Rooms just so tired & old. Breakfast... More 

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