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All 18 West Springfield hotels

Quality Inn West Springfield

2.0 of 5 Hotel   |   1150 Riverdale Street, West Springfield, MA 01089
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Quality Inn West Springfield
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Ranked #11 of 18 Hotels in West Springfield
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65 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Saratoga Springs, New York
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed here for a Model Railroader convention. When we first arrived I got a little nervous because the exterior was a little rough as was the hotel lobby. Don't get me wrong it was very clean, just needed to be updated. The staff was unbelievably friendly and accommodating. Breakfast was surprisingly good (most aren't when they are included with... More

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New York City, New York
5 reviews 5 reviews
1 of 5 stars Reviewed 3 weeks ago

Most of the hotel looks like it hasn't been touched since 1979. But, the rooms seem to have been updated. Even so, our flat sheet had ash or dirt. We slept in top of it. Our neighbors were smoking on the room terrace. The plumbing in the shower makes a grinding noise that woke us up at 7AM. The evening... More

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New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

I stayed on August 5,2014 with my son. We just pulled up at 7pm looking for a place that was not too expensive. Because we were going to the basketball hall of fame the next morning. The desk manager, I believe his name was Charles, was very kind and showed great customer service and quickly booked us for a recently... More

Was this review helpful? Yes 1
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 30, 2014

I was greeted promptly and quickly checked in. I was given a newly renovated room, it was spacious, clean and the bed was comfortable. The price is a fair value and is close to many restaurants and shopping centers. I will be a returning guest in the future.

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Cambridge, Massachusetts
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

I reserved (and paid for) a night at this hotel before seeing the tripadvisor reviews (which are worse than the google reviews), and then wished I hadn't, but it turned out okay. It's certainly not luxurious, but the room was clean, the breakfast was ample, and the pool was quite nice for a hotel pool (I am a swimmer and... More

Was this review helpful? Yes 2
Fort Edward, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2014 via mobile

I stayed with my 2 small children for 2 nights. thr location of the hotel was a little intimidating to be at as a mom alone with kids. the room was a little musty, in fact the whole hotel felt a bit damp.on the first morning there was no person to restock the breakfast items but the second morning was... More

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Augusta, Maine
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 11, 2014

Had a great stay here. Arrived at 2 in the morning and the clerks could not have been more accomadating. The room was very clean and modern. The beds very comfortable and the shower fantastic. Only complaint would be the a/c which was loud and noisy so couldnt really use. Continental breakfast run of the mill but filled the empty... More

Was this review helpful? Yes 1
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 13, 2014

Waited over a half hour on hold with customer "service" to straighten out my reservation. Lobby and hallways to elevator were a dump. Took 1/2 hr to check in around 5 p.m. Breakfast room looked like they were running a daycare center there. Looked at "cleaned" bathroom, only to see pubic hair in plain sight on toilet (lift the lid... More

Was this review helpful? Yes 1
Mentor, Ohio
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 28, 2013

The entire hotel from the lobby to the rooms were disgusting. Pictures online are deceiving. We only stayed there because it was too late to change locations. Beware because this hotel is a low income housing project. There was no indication of this on their website. I was humiliated every time I walked into the hotel. THIS LOCATION SHOULD BE... More

Was this review helpful? Yes 4
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed October 4, 2013

Not as clean friendly or comfortable as previous times. Not happy and have no intention of returning. Musty and hard beds. Id highly suggest you go elsewhere even though western mass is not at all a nice area . Rates reasonable but that's it totally not worth it

Was this review helpful? Yes 1
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Additional Information about Quality Inn West Springfield

Address: 1150 Riverdale Street, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West Springfield 2*
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