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All 18 West Springfield hotels

Quality Inn West Springfield

2.0 of 5 Hotel   |   1150 Riverdale Street, West Springfield, MA 01089
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Ranked #13 of 18 Hotels in West Springfield
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73 reviews from our community

Traveler rating
    3
    13
    10
    13
    34
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19
13
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11
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Laurel, Montana
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

While the staff was friendly and helpful, they couldn't overcome the negative aspects of this visit. The hotel is in need of major renovations....there was a one inch gap at the bottom of our door and you could see daylight all the way around the door. The bedspread had stains on it and the covers were scratchy....wool???? Nasty. There were... More

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Columbus, Ohio
Contributor
17 reviews 17 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I checked in to this hotel last Saturday evening there were several mothers with trick or treating children in the lobby I didn't think much of this at first until I saw a decorated room doors as I was going to my room. Upon settling into my room I noticed on the ceiling the plaster was falling off and several... More

Was this review helpful? Yes 1
Venice, Florida
Top Contributor
65 reviews 65 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Major problem here was the electronic cards did not work and had to be changed each night. Room was average which is the best that can be said for the place. Elevator needs alot of work. Doors very slow to close and delays in starting once they are. Looking for a hadicapped parking space we were direct to one in... More

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1 review
1 of 5 stars Reviewed 4 weeks ago

I understand the hotel business is a tough one but if you'e in it - work. The staff was SUPER NICE AND HELPFUL so I have no complaints about them. The hotel is a wreck, Non smoking they say but it smells like they just started it a week ago. Smells like a musty old ashtray everywhere - gross. The... More

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Birmingham, Alabama
Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 30, 2014

I booked a room on Sept. 28, 2014 as I had a doctor's appointment the next morning. I arrived around 7:pm, parked in a deserted lot, and was greeted by Muhammad at the front desk. He was courteous and helpful, the only visible asset to the establishment. After being checked in, I was directed to a secluded elevator which turned... More

Was this review helpful? Yes 1
Western NY
Top Contributor
81 reviews 81 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 29, 2014

Arriving at the hotel and looking at the outside and lobby we were hesitant! From the highway, coming in, we saw beds and furniture on the balconies and that definitely had us worried. I have never asked to see our room before checking, but this was positively necessary. Mohamed was accommodating and pleasant and walked us to the room. Along... More

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Southampton, Canada
Top Contributor
106 reviews 106 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed September 29, 2014

Stayed here for one night on route to Cape Cod. They told us we got last rooms but many seemed to arrive after us & got rooms. Front desk staff very slow at doing check in. Room far too expensive for quality of room. Carpets & chairs filthy. Toilet would not flush properly. Rooms just so tired & old. Breakfast... More

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Stanton, Michigan
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 21, 2014

When we first arrived in Springfield on our way to Rhode Island, there was a convention in town so rooms were very limited. Quality Inn had one of the last rooms available and I can see why it did not fill up more quickly - the room was unbelievably dirty. Staff was helpful and continental breakfast was decent, but would... More

Was this review helpful? Yes 1
Saratoga Springs, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2014

We stayed here for a Model Railroader convention. When we first arrived I got a little nervous because the exterior was a little rough as was the hotel lobby. Don't get me wrong it was very clean, just needed to be updated. The staff was unbelievably friendly and accommodating. Breakfast was surprisingly good (most aren't when they are included with... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 31, 2014

Most of the hotel looks like it hasn't been touched since 1979. But, the rooms seem to have been updated. Even so, our flat sheet had ash or dirt. We slept in top of it. Our neighbors were smoking on the room terrace. The plumbing in the shower makes a grinding noise that woke us up at 7AM. The evening... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn West Springfield

Address: 1150 Riverdale Street, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West Springfield 2*
Number of rooms: 114
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