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All 18 West Springfield hotels

Quality Inn West Springfield

2.0 of 5 Hotel   |   1150 Riverdale Street, West Springfield, MA 01089
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57 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Mentor, Ohio
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 28, 2013

The entire hotel from the lobby to the rooms were disgusting. Pictures online are deceiving. We only stayed there because it was too late to change locations. Beware because this hotel is a low income housing project. There was no indication of this on their website. I was humiliated every time I walked into the hotel. THIS LOCATION SHOULD BE... More

Was this review helpful? Yes 1
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 4, 2013

Not as clean friendly or comfortable as previous times. Not happy and have no intention of returning. Musty and hard beds. Id highly suggest you go elsewhere even though western mass is not at all a nice area . Rates reasonable but that's it totally not worth it

Was this review helpful? Yes 1
New Hampshire
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2013 via mobile

I recently stayed in this location for a one nights stay. I had stayed here a number of times before and really enjoyed my stay those times. I had thought that it was so nice to find a place that was clean, comfortable and affordable. Well this time not so... When checking in the staff was very friendly as always,... More

Was this review helpful? Yes 1
Cambridge, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 21, 2013

I have stayed at this property a few times, and I had always had an overall good experience. This time not so much. The room I was given was very dirty and smelly. It was very musty, and the room overall just felt unclean. Bathroom shower curtain had mold on the bottom. The same goes for the common areas of... More

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Towson, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 4, 2013

Apparently they are renovating the hotel. I got one of the new rooms. Nice room, they added a little table next to the bed with an outlet. Very useful for cell phone alarms. Staff was friendly. Breakfast was good. I got a room facing I-91, the sound block could have been a little better, but I got a good night's... More

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1 review
2 of 5 stars Reviewed July 29, 2013

Don't be fooled by the online photos, like I was. I was playing in a 14 year old regional Babe Ruth baseball tournament in Westfield. My team and their parents all stayed here for 3 nights. For the most part the rooms were clean, but the top layer of the sheets were scratchy and uncomfortable. The sliding glass doors, (which... More

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Lancaster, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 4, 2013

Bathroom door didn't lock. Continental Breakfast sadly lacking in quality. Noisy tv next door ALL NIGHT LONG. I was very disappointed in the quality of this place. I only stayed one night thankfully and would not stay there again.

Was this review helpful? Yes 1
Shepherdsville, Kentucky, United States
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 17, 2013

We were on a camping trip, heading to Maine in the pouring rain. So, we decided that we didn't want to set up and take down the camper in the rain, and we looked for a reasonably priced hotel that we could park the camper. This fit the bill. The friendly, welcoming manager (Ron) let us park the camper, honored... More

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Virginia Beach, Virginia
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 24, 2013

I find it difficult to believe that this place is still open under the quality inn name...its under renovation...rooms were average, clean for the most part, but I did find a used bar of soap in the shower...the hallways were busy with all sorts of contractors, very noisy at times. I requested a non-smoking room, the hallway leading to the... More

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17 reviews 17 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 8, 2013 via mobile

Upon reading the reviews I had my second thoughts but when I checked in I was surprised at how welcoming and accommodating the manager was. I had a small issue with TV not working and he quickly moved us. Rooms were clean and beds were best in area. They even matched another hotels rate. I'd like to personally thank the... More

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Additional Information about Quality Inn West Springfield

Address: 1150 Riverdale Street, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 18 hotels in West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn West Springfield 2*
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