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Quality Inn West Springfield

2.0 of 5
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1150 Riverdale Street, West Springfield, MA 01089
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Quality Inn West Springfield
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85 Reviews from our TripAdvisor Community

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    17
    14
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    35
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (19)
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united kingdom
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stopped here as part of our US road tripper two night as was visiting six flags Although the hotel is not plush its adequate for a short stopover we enjoyed our time here The staff were always friendly and had a smile the breakfast again was adequate it was better than the meal we had at six flags which... More 

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Richmond
Level Contributor
219 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reasonable prices and handy to the Masspike and Interstate 91. Staff was very cooperative but being handy to the highways, noise was a bit of a problem. It did have a finess center which did work. The bed was excellent, but the rug was a bit dirty. Breakfast was good. Only one elevator appeared to be working, but the place... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed July 26, 2015

We were given a quiet, renovated room on the fifth floor. It had new furnishings, microwave, small refrigerator, comfortable bed, good lighting, new bathroom fixtures. The staff was friendly and helpful. Initially I was unable to access the internet via Firefox, but Charles showed me how it was feasible to do so through Internet Explorer. The motel has close access... More 

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Romeo Michigan
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 17, 2015

Our sleep was interrupted at 3 am by loud voices and slamming doors. After about 15 minutes, we called the front desk to complain. Next morning we learned from manager that he made the people next door to us leave. It seems the room was rented for 2 people. Then they let 6 more people in the back door. That's... More 

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Travelers are raving about these West Springfield hotels

Alexandria, Virginia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 13, 2015

I am assuming that the rooms on the higher levels are the ones that are refurbished. I stayed on the first floor. I was not greeted as a Choice Member, nor was it explained to me that there is only ONE entrance to the building. Keep that in mind when you park, you will have to walk to the front... More 

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Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 19, 2015

Just arrived from that place on a way home from Boston. I will start with the amazing customer service at the desk. The gentleman with a name Charles is a GEM. He has amazing communicative skills to make you feel welcomed and give the hotel a "Good Face".He was also entertaining to a point of a slight exaggeration. LOL The... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2015 via mobile

The room was updated recently with new furnishings, flat screen tv actually mounted on the wall. The headboard had all the adapters to plug in chargers ect. And the king mattress was comfortable. Bathroom was nicely done also. Ron the manager and all the staff was very accommodating. The breakfast had it all !!

Was this review helpful? Yes 1
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 15, 2015

I feel this is an under rated hotel. It is clean. The staff was polite and helpful. One draw back both times I have been there the pool had no water. It's in a convenient location. Very well priced for business traveler

Was this review helpful? Yes 3
Warren, Rhode Island
Level Contributor
221 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed April 20, 2015

My girlfriend and I stayed at this Quality Inn over Patriots Day Weekend while visiting the area for Six Flags. My plan was to do a few hours at Six Flags Sunday, then go again Monday, but it ended up raining Monday, ending that plan. Check in time is at 3pm, I was going to arrive in the area by... More 

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New Hampshire
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 27, 2015

After arriving very late night at Bradley airport, we proceeded north to our destination of Hanover, New Hampshire. Soon realizing how tired we were, we decided to stop for the night and get a hotel. I quickly looked at rates on trip advisor, balancing a decent rate with a clean/comfortable night. We decided upon the Quality Inn, in West Springfield.... More 

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