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Super 8 West Springfield / Route 5

2.0 of 5
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1500 Riverdale Street, West Springfield, MA 01089-4640
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Super 8 West Springfield / Route 5
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Ranked #10 of 18 Hotels in West Springfield
A recent review
3 of 5 stars reviewed 2 weeks ago
Marilyn T Edison, New Jersey
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181 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
  • All months
    (181)
  • Mar-May only
    (50)
  • Jun-Aug only
    (44)
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    (65)
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St. Albans, United Kingdom
Level Contributor
317 reviews
235 hotel reviews
common_n_hotel_reviews_1bd8 445 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm in a wheelchair and had booked an Accessible Room, which I had. However, I went up to the desk, which had no lower part for those in wheelchairs, and no-one was there. We called and called and eventually a disembodied called out to say they'd be there in a minute. The guy came out and his heart clearly was... More 

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Edison, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel in need of some repairs. Room was clean but had a an odor from cleaning solutions. Customer service could be a lot better. If I had to stay longer than 1 or 2 nights, I would not recommend this hotel.

Review collected in partnership with Super 8

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Travelers are raving about these West Springfield hotels

Saint Paul, Minnesota
1 review
2 of 5 stars Reviewed 5 weeks ago

The desk clerks were not friendly or helpful. The breakfast Sun am was not supplied well - we had to ask for coffee, spoons and I cleaned the table and the counters. There was trash left on the table from the might before. The bathroom floor was dirty - (dirt caked in the corners)

Review collected in partnership with Super 8

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Pleasantville, New Jersey
1 review
1 of 5 stars Reviewed 5 weeks ago

the suite room was no suite had a broken desk and antiquated tvs mattress was like a marshmallow some mornings you got an entire breakfast other days you got piece meal

Review collected in partnership with Super 8

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New Haven
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 25, 2015

If you are looking for a clean but average room this is the place. It was nothing fancy, but well cleaned and friendly staff. I like that the smoking rooms are closed off so the smell of smoke does not go into the lobby. We arrived 2 hours early but they had a room for us within an hour. A... More 

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