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BEST WESTERN Springfield West Inn

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429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)
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1 room 1 adult
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BEST WESTERN Springfield West Inn
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69 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Springfield West Inn
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Guelph, Canada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 21, 2015

This is a smaller hotel that has received some attention to make it look newer and modern again. What we noticed is the smaller size of the room. Even with 2 double beds (no rooms with queen size beds available), the room feels smaller than most Best Westerns we've been in. The decor however was up-to-date, the room was clean... More 

Helpful?
Thank E-to-W_n_back
Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed October 21, 2015

We've recently discovered this Best Western Springfield West Inn (West Springfield, MASS) and have decided to make it our "home base" when visiting friends and family in Western Massachusetts! The staff is outstanding, the Inn is clean and modern and the location can't be topped!

Review collected in partnership with Best Western

Helpful?
Thank adelina5364
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

We are happy to see that you enjoyed your time here with us! We take pride in always providing excellent customer service, keeping our rooms spotless, and always having a welcoming atmosphere. I am thrilled to see that we succeeded in all of these areas during your stay. We would love to have you stay with us again. More 

New Jersey
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 15, 2015

This hotel is an exceptional value compared to other hotels in the area. I thought this hotel was new. Recently renovated from another brand, every thing is new ,fresh and very clean. The staff is very friendly and accommodating. The rooms are completely up to date with full amenities including a fridge with separate freezer. The beds are great, actually... More 

Helpful?
Thank NewJerseyFred
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. We're delighted to hear that you would recommend us and we hope to have another opportunity to serve you again in the future. More 

Deventer (NL)
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 14, 2015

When we visited the road and parking were just tarmacked so there was quite a smell (not great to take a swim), but apart from that our room was clean and comfortable but breakfast was disappointing. We did like the waffle maker though.

Helpful?
Thank Anonyma-NL
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. We're delighted to hear that you would recommend us and we hope to have another opportunity to serve you again in the future. More 

Binghamton, New York, United States
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 13, 2015

Desk clerk was pleasant and helpful. Everything looks new, décor is well done. Would definitely stay here again. Breakfast was the usual and coffee was good. Included a fridge. Convenient to Mass Pike.

Helpful?
Thank Sandra K
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. We're delighted to hear that you would recommend us and we hope to have another opportunity to serve you again in the future. More 

Syracuse, New York, United States
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 30, 2015

We decided to stay at the Best Western because I had received a gift card. I was pleased with the hotel. It was easy to find, not far from the Residence Inn where we usually stay. The lobby was bright and clean and the desk personnel were most helpful. We had brought our bikes on the way to the cape... More 

Helpful?
Thank Lynne E
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. We're delighted to hear that you would recommend us and we hope to have another opportunity to serve you again in the future. More 

Boston
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 30, 2015

Great for visit to Big E, less than 2 miles away and easy from Mass Pike. Receptionist provided clear directions on check-in. Would have liked liquid creamer for coffee and banana but that was a minor complaint.

Review collected in partnership with Best Western

Helpful?
Thank calmBoston
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. We're delighted to hear that you would recommend us and we hope to have another opportunity to serve you again in the future. More 

Ontario, Canada
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed September 29, 2015 via mobile

Room was fine. Breakfast was terrible. Seriously, who eats that crap? Best Western advertises breakfast, and it used to be descent, this was the worst, I have one more gift card to get rid of, then I look for other chains. Best Western should reevaluate their standards!

Helpful?
Thank Carl M
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review. More 

Arizona
Level Contributor
65 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed September 24, 2015

This BW had my requirements. Everything was spotlessly clean and it was quiet so sleep was undisturbed. The TV set was a good one. I didn't use the WiFi, but it was free and the password was supplied at check-in. The room had been done over recently or at least it seemed to have been recent. The young man at... More 

Helpful?
Thank shen60
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. We're delighted to hear that you would recommend us and we hope to have another opportunity to serve you again in the future. More 

Boston, Massachusetts
Level Contributor
133 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed September 23, 2015 via mobile

After 15 years of staying at red roof in on rt 5,faced with finding new spot due to sellout....what a relief when we checked into a renovated facility that's quieter,cleaner and better managed. Despite being directly on riverdAle and in between two no tell motels ,quiet and no disturbances. Nice gym,breakfast room and outdoor pool. Drinks and snacks for sale.... More 

Helpful?
Thank scrapmetal
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us. We're delighted to hear that you would recommend us and we hope to have another opportunity to serve you again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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