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BEST WESTERN Springfield West Inn

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429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)
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BEST WESTERN Springfield West Inn
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25 Reviews from our TripAdvisor Community

Traveler rating
    15
    8
    2
    0
    0
See reviews for
8
7
1
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for BEST WESTERN Springfield West Inn
See the most recent reviews
Philadelphia, Pennsylvania
Top Contributor
64 reviews 64 reviews
57 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 12, 2015

My first time staying at this hotel...all was perfect. I had a clean and quiet room. The check-in and check-out staff were polite, pleasant and professional. Excellent price/value ratio. Several dining options close to the hotel. I will stay here again when in the area for business.

Review collected in partnership with Best Western

Was this review helpful? Yes
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay with us. We hope to see you again in the near future. More 

west springfield, United States
1 review
3 of 5 stars Reviewed December 22, 2014

once u get past the front desk and the attitude. the place in comfortable . parking is easy and enough guest were quite lobby was nice except for the a hole work. They want 200 letters to completet so hey are you letters please pry u don't get the front desk guy we had

Review collected in partnership with Best Western

Was this review helpful? Yes
Scituate, RI
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 25, 2014

The owners and staff were pleasant and helpful. Rooms have been completely refurbished and the place was immaculate. The beds were super comfy with extra pillows which is a must for me. There was no need to ask for extra towels or anything as there was plenty in our room for our weekend stay. The continental breakfast was great with... More 

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank You for choosing to stay with us. Because I know your time is valuable thank you again for taking the time to write such a wonderful review. The whole staff takes pride in making sure your stay is magnificent with us. More 

2 reviews
5 of 5 stars Reviewed November 18, 2014 via mobile

Always a pleasure staying at this hotel. Love the services provided by an amazing team of staff. The breakfast is great. I love the workout room, however I haven't used it yet lol. Overall a great experience every time I use this hotel.

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review. More 

1 review
4 of 5 stars Reviewed November 17, 2014

The hotel is conveniently located near the downtown area, as well as the local malls, and sites. The employess were courteous, warm, and very friendly. We appreciated the fact that we needed a later check out, which they rendered with no problem. It made our travel experience all the more rewarding, because that burden was lifted.

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay with us. It is with your valued feedback that we are able to identify areas where we can improve upon our overall services. We truly pride ourselves on providing a great guest... More 

Waltham, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2014

I have been staying at Best Westerns all over New England to take advantage of the Best Western Points and stayed at the Best Western Springfield West Inn. I was blown away to find the property just opened this past fall. Everything was in perfect shape...Nicely lite up at night, nice new paved parking lot, new carpets, new beds! Next... More 

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review. More 

United States
1 review
3 of 5 stars Reviewed October 27, 2014

Good news: This hotel was conveniently located the colleges and Springfield and Holyoke mall.. . Staff was friendly and helpful. Place was clean but very basic. Bad news: beds were horribly uncomfortable. TV was broken in exercise rom and Breakfast was awful. There only oatmeal was instant packets. The eggs looked like they came from a frozen carton. The coffee... More 

Review collected in partnership with Best Western

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nrtwcprr, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Hi Roberta O. Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using the comments you gave us to implement improvements to ensure we offer a better experience for guests in the future. We finally figured out what happened with... More 

NEW WINDSOR
Top Contributor
380 reviews 380 reviews
34 hotel reviews
183 helpful votes 183 helpful votes
5 of 5 stars Reviewed October 18, 2014

A very BW motel, appears to be new. VERY friendly staff, a clean room conviently located to the rear door, (it rained loading the car) Comfortalbe night's sleep with nice clean linens. Good continental breakfast and all at a VERY reasonable price. If you're travelling in the area, this is the hotel to stop for the night or more. We... More 

Was this review helpful? Yes
nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

We loved having you here. I express gratitude you for this kind review. Your words are greatly cherished by our team. We look forward to you staying with us again in the future. More 

PA, United States
1 review
4 of 5 stars Reviewed October 14, 2014

A little ways from the interstate but nice place to stay and friendly staff. The beds were comfortable. The staff is helpful. We almost didn't find the hotel when we got off the interstate but thanks to the directions they sent with our confirmation we were able to find.

Review collected in partnership with Best Western

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

We are thankful of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive... More 

Cheyenne, Wyoming
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 14, 2014

We loved this place. It looked brand new and was the cleanest, most comfortable room we have stayed in on our trip to New England. The bed was so comfotable with linens to die for. There is nothing negative to mention about this property. The price was reasonable and everything was perfect.

Review collected in partnership with Best Western

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

We are thankful of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive... More 

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15 photos of this hotel

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