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BEST WESTERN Springfield West Inn

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429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)
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BEST WESTERN Springfield West Inn
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BEST WESTERN Springfield West Inn
BEST WESTERN Springfield West Inn
BEST WESTERN Springfield West Inn
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18 reviews from our community

Traveler rating
    11
    5
    2
    0
    0
See reviews for
6
6
Solo
0
3
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (18)
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    (2)
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WATERBORO
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The outside noisy is a little loud but that is because the hotel is right on a very busy road. It really didn't affect my stay. The hotel is very clean and the woman at the front desk (only member of staff I dealt with was very nice and helpful) I was only there one night but would not hesitate... More 

Review collected in partnership with Best Western

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Highland Falls, New York
1 review
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel with my significant other. Bed was comfortable and bedding was clean. Room was clean and was equipped with fridge, mic, and coffeepot. Nice breakfast in the morning. Fair price and check in staff was helpful. I have stayed here before and will again.

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L'Orignal, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015 via mobile

We booked a room last minute on points. The night staff (we showed up at midnight) was friendly, and quick. Our room 404 was so freshly redone I thought the paint might still be wet. The bed is comfortable, the room quiet. The only two things that aren't perfect, if I have to nit pick, is the counter around the... More 

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nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for the great review! We are glad you enjoyed your stay with us. We hope to see you back soon. More 

Philadelphia, Pennsylvania
Top Contributor
60 reviews 60 reviews
53 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 12, 2015

My first time staying at this hotel...all was perfect. I had a clean and quiet room. The check-in and check-out staff were polite, pleasant and professional. Excellent price/value ratio. Several dining options close to the hotel. I will stay here again when in the area for business.

Review collected in partnership with Best Western

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west springfield, United States
1 review
3 of 5 stars Reviewed December 22, 2014

once u get past the front desk and the attitude. the place in comfortable . parking is easy and enough guest were quite lobby was nice except for the a hole work. They want 200 letters to completet so hey are you letters please pry u don't get the front desk guy we had

Review collected in partnership with Best Western

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Scituate, RI
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 25, 2014

The owners and staff were pleasant and helpful. Rooms have been completely refurbished and the place was immaculate. The beds were super comfy with extra pillows which is a must for me. There was no need to ask for extra towels or anything as there was plenty in our room for our weekend stay. The continental breakfast was great with... More 

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nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank You for choosing to stay with us. Because I know your time is valuable thank you again for taking the time to write such a wonderful review. The whole staff takes pride in making sure your stay is magnificent with us. More 

2 reviews
5 of 5 stars Reviewed November 18, 2014 via mobile

Always a pleasure staying at this hotel. Love the services provided by an amazing team of staff. The breakfast is great. I love the workout room, however I haven't used it yet lol. Overall a great experience every time I use this hotel.

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nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review. More 

1 review
4 of 5 stars Reviewed November 17, 2014

The hotel is conveniently located near the downtown area, as well as the local malls, and sites. The employess were courteous, warm, and very friendly. We appreciated the fact that we needed a later check out, which they rendered with no problem. It made our travel experience all the more rewarding, because that burden was lifted.

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nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay with us. It is with your valued feedback that we are able to identify areas where we can improve upon our overall services. We truly pride ourselves on providing a great guest... More 

Waltham, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2014

I have been staying at Best Westerns all over New England to take advantage of the Best Western Points and stayed at the Best Western Springfield West Inn. I was blown away to find the property just opened this past fall. Everything was in perfect shape...Nicely lite up at night, nice new paved parking lot, new carpets, new beds! Next... More 

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nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review. More 

United States
1 review
3 of 5 stars Reviewed October 27, 2014

Good news: This hotel was conveniently located the colleges and Springfield and Holyoke mall.. . Staff was friendly and helpful. Place was clean but very basic. Bad news: beds were horribly uncomfortable. TV was broken in exercise rom and Breakfast was awful. There only oatmeal was instant packets. The eggs looked like they came from a frozen carton. The coffee... More 

Review collected in partnership with Best Western

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nrtwcprr, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Hi Roberta O. Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using the comments you gave us to implement improvements to ensure we offer a better experience for guests in the future. We finally figured out what happened with... More 

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15 photos of this hotel

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