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BEST WESTERN Springfield West Inn

2.5 of 5 429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)
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BEST WESTERN Springfield West Inn
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16 reviews from our community

Traveler rating
    11
    3
    2
    0
    0
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6
5
Solo
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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L'Orignal, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We booked a room last minute on points. The night staff (we showed up at midnight) was friendly, and quick. Our room 404 was so freshly redone I thought the paint might still be wet. The bed is comfortable, the room quiet. The only two things that aren't perfect, if I have to nit pick, is the counter around the... More 

Was this review helpful? Yes 1
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank you for the great review! We are glad you enjoyed your stay with us. We hope to see you back soon. More 

Philadelphia, Pennsylvania
Top Contributor
61 reviews 61 reviews
53 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My first time staying at this hotel...all was perfect. I had a clean and quiet room. The check-in and check-out staff were polite, pleasant and professional. Excellent price/value ratio. Several dining options close to the hotel. I will stay here again when in the area for business.

Review collected in partnership with Best Western

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west springfield, United States
1 review
3 of 5 stars Reviewed December 22, 2014

once u get past the front desk and the attitude. the place in comfortable . parking is easy and enough guest were quite lobby was nice except for the a hole work. They want 200 letters to completet so hey are you letters please pry u don't get the front desk guy we had

Review collected in partnership with Best Western

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Scituate, RI
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 25, 2014

The owners and staff were pleasant and helpful. Rooms have been completely refurbished and the place was immaculate. The beds were super comfy with extra pillows which is a must for me. There was no need to ask for extra towels or anything as there was plenty in our room for our weekend stay. The continental breakfast was great with... More 

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nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Thank You for choosing to stay with us. Because I know your time is valuable thank you again for taking the time to write such a wonderful review. The whole staff takes pride in making sure your stay is magnificent with us. More 

2 reviews
5 of 5 stars Reviewed November 18, 2014 via mobile

Always a pleasure staying at this hotel. Love the services provided by an amazing team of staff. The breakfast is great. I love the workout room, however I haven't used it yet lol. Overall a great experience every time I use this hotel.

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review. More 

1 review
4 of 5 stars Reviewed November 17, 2014

The hotel is conveniently located near the downtown area, as well as the local malls, and sites. The employess were courteous, warm, and very friendly. We appreciated the fact that we needed a later check out, which they rendered with no problem. It made our travel experience all the more rewarding, because that burden was lifted.

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nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

Dear Guest, Thank you so much for taking the time to provide us with some feedback. It was wonderful to hear that you had enjoyed your overall stay with us. It is with your valued feedback that we are able to identify areas where we can improve upon our overall services. We truly pride ourselves on providing a great guest... More 

Waltham, Massachusetts
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2014

I have been staying at Best Westerns all over New England to take advantage of the Best Western Points and stayed at the Best Western Springfield West Inn. I was blown away to find the property just opened this past fall. Everything was in perfect shape...Nicely lite up at night, nice new paved parking lot, new carpets, new beds! Next... More 

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

It's great to hear you enjoyed your stay with us. Your time is valued and we appreciate this review. More 

United States
1 review
3 of 5 stars Reviewed October 27, 2014

Good news: This hotel was conveniently located the colleges and Springfield and Holyoke mall.. . Staff was friendly and helpful. Place was clean but very basic. Bad news: beds were horribly uncomfortable. TV was broken in exercise rom and Breakfast was awful. There only oatmeal was instant packets. The eggs looked like they came from a frozen carton. The coffee... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
nrtwcprr, Front Office Manager at BEST WESTERN Springfield West Inn, responded to this review

Hi Roberta O. Thank you for taking the time to review our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will be using the comments you gave us to implement improvements to ensure we offer a better experience for guests in the future. We finally figured out what happened with... More 

NEW WINDSOR
Top Contributor
362 reviews 362 reviews
33 hotel reviews
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed October 18, 2014

A very BW motel, appears to be new. VERY friendly staff, a clean room conviently located to the rear door, (it rained loading the car) Comfortalbe night's sleep with nice clean linens. Good continental breakfast and all at a VERY reasonable price. If you're travelling in the area, this is the hotel to stop for the night or more. We... More 

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nrtwcprr, General Manager at BEST WESTERN Springfield West Inn, responded to this review

We loved having you here. I express gratitude you for this kind review. Your words are greatly cherished by our team. We look forward to you staying with us again in the future. More 

PA, United States
1 review
4 of 5 stars Reviewed October 14, 2014

A little ways from the interstate but nice place to stay and friendly staff. The beds were comfortable. The staff is helpful. We almost didn't find the hotel when we got off the interstate but thanks to the directions they sent with our confirmation we were able to find.

Review collected in partnership with Best Western

Was this review helpful? Yes
nrtwcprr, Manager at BEST WESTERN Springfield West Inn, responded to this review

We are thankful of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive... More 

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Additional Information about BEST WESTERN Springfield West Inn

Address: 429 Riverdale St, West Springfield, MA 01089 (Formerly Days Inn West Springfield)
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Springfield West Inn 2.5*
Number of rooms: 53
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Also Known As:
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma

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