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Clarion Hotel & Aqua Lagoon Water Park

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1080 Riverdale St, West Springfield, MA 01089
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Clarion Hotel & Aqua Lagoon Water Park
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Clarion Hotel & Aqua Lagoon Water Park
Clarion Hotel & Aqua Lagoon Water Park
Clarion Hotel & Aqua Lagoon Water Park
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12 reviews from our community

Traveler rating
    5
    3
    2
    0
    2
See reviews for
6
Couples
0
Solo
0
3
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hartford, CT
Contributor
18 reviews 18 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked the water park package for the family for an overnight trip. This hotel has seen several changes over the years and the latest iteration is nice. The exterior of the hotel could use some updating but once you get inside you see where they invested the money recently. We arrived at noon to use the waterpark. Our room... More 

Was this review helpful? Yes
Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

When I pulled up to the hotel I was like ah-oh what did I do. But then you step inside and it's a whole different thing. Very clean, staff extremely nice. I had a king non-smoking room which was very nice, very clean, and comfy. Bathroom was a bit small but really how much time do you spend in there,... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago

I brought my cousin, her kids, and my children. My three year old nephew fell in the pool. My cousin had to jump in fully clothed to save her own child. When asked why didn't you, the life guard jump in, his response was, you didn't give us anuff time????? Anuff time for what exactly? The child was under water... More 

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East Longmeadow, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

Reading past reviews made me a little iffy about booking here but I am glad I went based on the more recent things I have read about this place. They are newly renovated and it is beautiful! The rooms were very clean and the bed was super comfy. Breakfast the following morning was buffet style and very yummy. We also... More 

Was this review helpful? Yes 1
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Aria C, Thank you for taking the time for sharing such positive review’s of our newly renovated hotel on Tripadvisor. I am glad you and your kids had a blast on the slides in the water park and also enjoyed your stay in the rooms and found everything clean & comfortable. I have shared your positive comments with my... More 

1 review
5 of 5 stars Reviewed February 24, 2015

They make you feel at home! You can go there for the day, overnight or even a staycation!! The waterpark is the best!!! A vacation away from home, they have awesome events too!!! Great job well done! Well recommended!!!

Was this review helpful? Yes
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Katieramos13 Thank you for the fantastic review, I am glad to hear that we made you feel at home and you enjoyed your stay with us especially the waterpark. I have shared your feedback with our staff and they truly appreciated the wonderful comments. Positive comments serve as encouragement to all of our staff as we strive to continuously... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2015

I chose to visit the water park with my 3 children during February break after considering several other local attractions. We wanted a staycation experience that allowed us a reprieve from the cold weather, and was convenient to home. I visited the hotel a day ahead, and was told by the desk staff that day passes would not be available... More 

Was this review helpful? Yes 1
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Thank you for taking the time to share your feedback on Tripadvisor. Our goal is to exceed the expectations of all of our guests, I am sorry we did not exceed yours. Please accept my sincere apologize for the behavior of the front desk associates for not being apologetic the next day after the misinformation was given to you regarding... More 

Senior Contributor
31 reviews 31 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 30, 2015

I used to stay here when ever I was working in the area. But I feel now that they have a water park, the commercial/business traveler is not as welcome as we used to be. By simply asking for a commercial / contractor rate, I was confronted by 2 staff members with many questions. In the end they gave me... More 

Was this review helpful? Yes 2
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Mark Thank you for taking the time to bring to my attention, regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Commercial, Business or leisure travelers are always welcome to stay at our hotel. Your satisfaction is important to us and we will be... More 

Springfield, Massachusetts
1 review
4 of 5 stars Reviewed January 19, 2015

We truly enjoyed our stay at the Clarion Hotel in West Springfield, MA. The service was great and the kids loved the water park experience. We will definitely visit the Clarion Hotel in West Springfield, MA again!

Was this review helpful? Yes
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Nicole, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Springfield, Massachusetts
2 reviews
5 of 5 stars Reviewed January 6, 2015

I recently had the pleasure to hold an official church opening at the Clarion Hotel and I can tell you from first hand experience the customer service was awesome. It was a pleasure to see how earnest the staff was to meet our every need; and they worked above and beyond to assist us in every way. You just don't... More 

Was this review helpful? Yes
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Aaron, Thank you for taking the time to complete our online survey regarding your recent visit to our hotel for the church function. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of... More 

MA
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 1, 2015

My family and I recently went to the water park at this hotel. While the water park and staff in the park were wonderful, the front desk staff were rude!!! I called a few times to get information about the water park. No mention of times, days open, or that you have to pay cash! On their website there is... More 

Was this review helpful? Yes 3
JKandhari, Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Guest, Thank you for taking the time to review your recent visit to the water park at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

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