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Clarion Hotel & Aqua Lagoon Water Park

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1080 Riverdale St, West Springfield, MA 01089
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Clarion Hotel & Aqua Lagoon Water Park
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20 Reviews from our TripAdvisor Community

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Traveler rating
    8
    6
    3
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    3
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5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milford, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great indoor water park , it's lot of fun. clean rooms, Complementary full hot Breakfast, The staff were extremely friendly & helpful. we had blast ! will be visiting again with my 4 & 7 year old son and daughter.

Was this review helpful? Yes 1
Hopedale, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

I just wanted to take a minute to complement the superior service we received from the hotel. It included the event coordinator Stefany Scliopou who was always there to assist and provided the best options from the start. The entire staff was overly accommodating with everything. We had a group of 40 people who did not stop commenting on the... More 

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HUNTINGTON
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Review by an old timer: The Tiki Bar has been replaced by an indoor water park! Hence the new name. Boooo! The Tiki Bar is why we stayed here!! Front of Hotel has been renovated and is very nice. The rear of the Hotel (the Towers) is closed for it's turn at renovations. I'm sure it will be as nice... More 

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Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 25, 2015

This hotel has a mini pond with vegetation by the entrance of the hotel. The lobby is spacious, beautiful and accommodating. The staff was very helpful, my favorite was Isabel-she's very nice and resourceful. OMG! The room was AWESOME! It was a decent size with a king sized bed, TV with cable, coffee, lamps, a refrigerator and microwave. And this... More 

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Philadelphia, Pennsylvania
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 21, 2015

Stayed just one night to attend a college graduation in Northampton, MA. Hotel is easy to get to and provided easy access to our event with it's prime highway access. Room was newly refurbished and clean, bed was comfortable and special request was honored. No hidden fees or problems - staff was friendly and helpful. Would definitely recommend.

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Portsmouth, New Hampshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 10, 2015

This was a combined business meeting where some attendees stayed overnight. The meeting room served our purpose well, the lunch selections were good/price reasonable and food was perfect. It allowed us to take a nice break w/o leaving area so we could get started on time in afternoon. Rooms were clean and comfortable and again, at a very reasonable price.

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Boston, Massachusetts
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 9, 2015

At the very last minute,we needed a hotel to attend the UMAss graduation. We were desperate! We called over 20 hotels and nothing was available.!Not knowing the area at all, we happened upon the Clarion Hotel. We booked .rooms. Some of the reviews made us nervous but I want to let you know that our experience in this Clarion was... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 25, 2015 via mobile

Upon check in we were given a room that had not been cleaned at all, in fact it was trashed. The second room we were given had been turned over by housekeeping but smelled bad, and hadn't been cleaned well. TV had no guide, minimal channels, and was fuzzy. No fridge. Low quality small towels, barely any toiletries. Hole in... More 

Was this review helpful? Yes 5
Hartford, CT
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 25, 2015

We booked the water park package for the family for an overnight trip. This hotel has seen several changes over the years and the latest iteration is nice. The exterior of the hotel could use some updating but once you get inside you see where they invested the money recently. We arrived at noon to use the waterpark. Our room... More 

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Boston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 17, 2015

When I pulled up to the hotel I was like ah-oh what did I do. But then you step inside and it's a whole different thing. Very clean, staff extremely nice. I had a king non-smoking room which was very nice, very clean, and comfy. Bathroom was a bit small but really how much time do you spend in there,... More 

Was this review helpful? Yes 2
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