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Clarion Hotel & Aqua Lagoon Water Park

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1080 Riverdale St, West Springfield, MA 01089
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Best prices for: 1 room 1 guest
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Clarion Hotel & Aqua Lagoon Water Park
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Clarion Hotel & Aqua Lagoon Water Park
Clarion Hotel & Aqua Lagoon Water Park
Clarion Hotel & Aqua Lagoon Water Park
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16 reviews from our community

Traveler rating
    5
    5
    3
    0
    3
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9
Couples
0
Solo
0
4
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed just one night to attend a college graduation in Northampton, MA. Hotel is easy to get to and provided easy access to our event with it's prime highway access. Room was newly refurbished and clean, bed was comfortable and special request was honored. No hidden fees or problems - staff was friendly and helpful. Would definitely recommend.

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Portsmouth, New Hampshire
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a combined business meeting where some attendees stayed overnight. The meeting room served our purpose well, the lunch selections were good/price reasonable and food was perfect. It allowed us to take a nice break w/o leaving area so we could get started on time in afternoon. Rooms were clean and comfortable and again, at a very reasonable price.

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Boston, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

At the very last minute,we needed a hotel to attend the UMAss graduation. We were desperate! We called over 20 hotels and nothing was available.!Not knowing the area at all, we happened upon the Clarion Hotel. We booked .rooms. Some of the reviews made us nervous but I want to let you know that our experience in this Clarion was... More 

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Upon check in we were given a room that had not been cleaned at all, in fact it was trashed. The second room we were given had been turned over by housekeeping but smelled bad, and hadn't been cleaned well. TV had no guide, minimal channels, and was fuzzy. No fridge. Low quality small towels, barely any toiletries. Hole in... More 

Was this review helpful? Yes 3

Travelers are raving about these West Springfield hotels

Hartford, CT
Contributor
18 reviews 18 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked the water park package for the family for an overnight trip. This hotel has seen several changes over the years and the latest iteration is nice. The exterior of the hotel could use some updating but once you get inside you see where they invested the money recently. We arrived at noon to use the waterpark. Our room... More 

Was this review helpful? Yes 2
Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 17, 2015

When I pulled up to the hotel I was like ah-oh what did I do. But then you step inside and it's a whole different thing. Very clean, staff extremely nice. I had a king non-smoking room which was very nice, very clean, and comfy. Bathroom was a bit small but really how much time do you spend in there,... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 4, 2015

I brought my cousin, her kids, and my children. My three year old nephew fell in the pool. My cousin had to jump in fully clothed to save her own child. When asked why didn't you, the life guard jump in, his response was, you didn't give us anuff time????? Anuff time for what exactly? The child was under water... More 

Was this review helpful? Yes 2
East Longmeadow, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

Reading past reviews made me a little iffy about booking here but I am glad I went based on the more recent things I have read about this place. They are newly renovated and it is beautiful! The rooms were very clean and the bed was super comfy. Breakfast the following morning was buffet style and very yummy. We also... More 

Was this review helpful? Yes 1
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Aria C, Thank you for taking the time for sharing such positive review’s of our newly renovated hotel on Tripadvisor. I am glad you and your kids had a blast on the slides in the water park and also enjoyed your stay in the rooms and found everything clean & comfortable. I have shared your positive comments with my... More 

1 review
5 of 5 stars Reviewed February 24, 2015

They make you feel at home! You can go there for the day, overnight or even a staycation!! The waterpark is the best!!! A vacation away from home, they have awesome events too!!! Great job well done! Well recommended!!!

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JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Katieramos13 Thank you for the fantastic review, I am glad to hear that we made you feel at home and you enjoyed your stay with us especially the waterpark. I have shared your feedback with our staff and they truly appreciated the wonderful comments. Positive comments serve as encouragement to all of our staff as we strive to continuously... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 20, 2015

I chose to visit the water park with my 3 children during February break after considering several other local attractions. We wanted a staycation experience that allowed us a reprieve from the cold weather, and was convenient to home. I visited the hotel a day ahead, and was told by the desk staff that day passes would not be available... More 

Was this review helpful? Yes 1
JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Thank you for taking the time to share your feedback on Tripadvisor. Our goal is to exceed the expectations of all of our guests, I am sorry we did not exceed yours. Please accept my sincere apologize for the behavior of the front desk associates for not being apologetic the next day after the misinformation was given to you regarding... More 

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