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Clarion Hotel & Aqua Lagoon Water Park

3.0 of 5 1080 Riverdale St, West Springfield, MA 01089
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Clarion Hotel & Aqua Lagoon Water Park
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Clarion Hotel & Aqua Lagoon Water Park
Clarion Hotel & Aqua Lagoon Water Park
Clarion Hotel & Aqua Lagoon Water Park
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6 reviews from our community

Traveler rating
    2
    2
    2
    0
    0
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3
Couples
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Solo
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

I used to stay here when ever I was working in the area. But I feel now that they have a water park, the commercial/business traveler is not as welcome as we used to be. By simply asking for a commercial / contractor rate, I was confronted by 2 staff members with many questions. In the end they gave me... More 

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Springfield, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

We truly enjoyed our stay at the Clarion Hotel in West Springfield, MA. The service was great and the kids loved the water park experience. We will definitely visit the Clarion Hotel in West Springfield, MA again!

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JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Nicole, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Springfield, Massachusetts
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I recently had the pleasure to hold an official church opening at the Clarion Hotel and I can tell you from first hand experience the customer service was awesome. It was a pleasure to see how earnest the staff was to meet our every need; and they worked above and beyond to assist us in every way. You just don't... More 

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JKandhari, General Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Aaron, Thank you for taking the time to complete our online survey regarding your recent visit to our hotel for the church function. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of... More 

MA
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family and I recently went to the water park at this hotel. While the water park and staff in the park were wonderful, the front desk staff were rude!!! I called a few times to get information about the water park. No mention of times, days open, or that you have to pay cash! On their website there is... More 

Was this review helpful? Yes 2
JKandhari, Manager at Clarion Hotel & Aqua Lagoon Water Park, responded to this review

Dear Guest, Thank you for taking the time to review your recent visit to the water park at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Holyoke, Massachusetts
1 review
5 of 5 stars Reviewed December 15, 2014

Our annual family Christmas party was held at the Clarion. Most of the family stayed the night and were very happy with the accommodations. The children had a ball in the water park, and so did the adults! The banquet room which we rented was the perfect size, with plenty of room for all 45 of us, and a beautiful... More 

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Springfield, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 21, 2014

I went to a paint and drink class in the bar at this hotel. It was an absolute blast and the service was great. The waitresses were very friendly and prompt. I didn't actually stay the night, but the bathrooms were very nice on the first floor. All of the workers seemed very friendly and it was a great environment.

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Additional Information about Clarion Hotel & Aqua Lagoon Water Park

Address: 1080 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel & Aqua Lagoon Water Park 3*
Number of rooms: 259
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Also Known As:
Clarion West Springfield
West Springfield Clarion

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