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All 18 West Springfield hotels

Clarion Hotel

3.0 of 5 Hotel   |   1080 Riverdale St, West Springfield, MA 01089
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  • Overview
  • Reviews (109)
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109 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
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English first
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

In short the lobby was VERY MISLEADING. We were put in an old wing of the hotel and the exterior door from the parking area does not lock (looks like based on other reviews this problem has persisted 2 years?!) Also, the parking lot around the side of the building is completely isolated aside from an an industrial site next... More

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Raleigh, North Carolina
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I understand this place has been undergoing renovations for the last 18 months and it apparently isn't done yet. Our room was in the main building on the second floor waaaaaaaay in the back. There is no elevator so we took two trips to lug our belongings to the room. Our renovated room was nothing special...colors too dark and dreary.... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed July 26, 2014 via mobile

The renovations are great looking and appear to still be in process & look nice from afar, but seem to be a bit shoddy close up. Room was cozy, beds are ok, but a bit small for a family of four. Bathroom renovation is a bit weird, from the curved curtain rod to the toilet paper holder. But overall the... More

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Daytona Beach, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 19, 2014

As a traveler on the road over 300 days a year with a major railroad. Even with construction and renovations going on.There were refrigerators and flat screen tvs in each room . Beds were comfortable and rooms clean. Biggest plus was the staff. A special thanks to the Isabel Gil the front office manager who went out of her way... More

Was this review helpful? Yes 2
Boston, MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 28, 2014

I stayed here recently with my daughter to attend the UMass-Amherst commencement. I have traveled extensively at all levels of hotels and I have never been at a worse property in my life. The pictures speak for themselves and show the extreme filth, garbage, disrepair, carpet stains, cigarette butts, no trespassing signs on exterior hotel doors, fogged/damaged room windows, boarded... More

Was this review helpful? Yes 3

Travelers are raving about these West Springfield hotels

Mashpee, Massachusetts
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 28, 2014

This property renovations are going very slowly. While main building is being renew, rooms are only in back building, NOT accessible be going indoors. Where completed, renovations appear to be very good - hopefully ready to open main building soon.

Was this review helpful? Yes 1
Top Contributor
65 reviews 65 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 11, 2013

We have stayed at this property several times in the past. Although the staff is friendly and the beds comfortable, our visit this time was a bit of a disappointment. I understand that the hotel is currently under renovation, however, that doesn't excuse the condition of the rooms. The carpet stained and bathroom not as clean as is should be.... More

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Syracuse, New York
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 9, 2013 via mobile

Great potential once the renovations are done, but they should have closed while they were doing them. The grounds have not been touched and the exterior looks like an abandoned property with overgrown vegetation, broken up driveway, and exterior doors boarded closed. Lobby beginning to look nice, but ends there. After checking in at lobby, had to get back into... More

Was this review helpful? Yes 1
Fairfield, Maine
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 3, 2013

After reading some recent reviews I was nervous about staying here but the staff was friendly, the beds were comfortable and the breakfast was just fine. There were hot options as well as cold. The staff was very apologetic about the renovating going on. Would like to see what it looks like after it is all done.

Was this review helpful? Yes 2
2 reviews
1 of 5 stars Reviewed July 31, 2013

The Hotel staff was lovely and the entrance lobby was nice. If you kept your blinders on you would be fine. Property looked like it had been abandoned and they just decided to open up the lobby and a few rooms. Pool, supposedly completed a month before was non existent. Breakfast- provided was not worth it. We went to McDs... More

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Additional Information about Clarion Hotel

Address: 1080 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
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Also Known As:
Clarion West Springfield
West Springfield Clarion

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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