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All 18 West Springfield hotels

Clarion Hotel

3.0 of 5 Hotel   |   1080 Riverdale St, West Springfield, MA 01089
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Ranked #13 of 18 Hotels in West Springfield
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113 reviews from our community

Traveler rating
    8
    18
    26
    24
    37
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26
20
9
30
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Boston, Massachusetts
Contributor
14 reviews 14 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

THIS REVIEW IS ABOUT THE BACK BUILDING ONLY - The front buildings had been renovated and seemed nice. The front of this building is a hotel with a built-in water park, which was not in use during the week because it was off-season. We stayed in the back building, which was apparently was dedicated for business travelers. My husband stayed... More

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I'll start with the good. Bed was comfortable. Linens were clean with no stains. Bath was clean with no bad odors. Flat screen worked well with 40 + channels. A/C worked well, but a bit noisy. Now the bad. Girl at front desk was a bit rude and argumentative. My room was at rear of hotel with the entrance door... More

Was this review helpful? Yes 1
Springfield, MA
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here several times in the past; we actually were stranded here for the October snow storm in 2011 and had excellent service at that time. Rooms were always outdated but we never had an issue with the pool and enjoyed all the amenities. This was after they stopped housing the homeless here after an infant died...Recently we... More

Was this review helpful? Yes 1
Halifax, Massachusetts
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have a lot experience with this property as I have stayed here many times over the past ten years, mostly on business. The hotel used to be a Best Western years ago and although it was starting to show it's age then, it was still my favorite in the area because of it's layout, food offerings and interior courtyard... More

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Singen
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good Hotel with slightly outdated furnished but fully functional and clean large rooms. Fitness and Pool area centrally available. Very good service attention and a classical Americain Breakfast buffet.

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Raleigh, North Carolina
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 12, 2014

I understand this place has been undergoing renovations for the last 18 months and it apparently isn't done yet. Our room was in the main building on the second floor waaaaaaaay in the back. There is no elevator so we took two trips to lug our belongings to the room. Our renovated room was nothing special...colors too dark and dreary.... More

Was this review helpful? Yes 2
Brunswick
1 review
3 of 5 stars Reviewed July 26, 2014 via mobile

The renovations are great looking and appear to still be in process & look nice from afar, but seem to be a bit shoddy close up. Room was cozy, beds are ok, but a bit small for a family of four. Bathroom renovation is a bit weird, from the curved curtain rod to the toilet paper holder. But overall the... More

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Daytona Beach, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 19, 2014

As a traveler on the road over 300 days a year with a major railroad. Even with construction and renovations going on.There were refrigerators and flat screen tvs in each room . Beds were comfortable and rooms clean. Biggest plus was the staff. A special thanks to the Isabel Gil the front office manager who went out of her way... More

Was this review helpful? Yes 3
Boston, MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed May 28, 2014

I stayed here recently with my daughter to attend the UMass-Amherst commencement. I have traveled extensively at all levels of hotels and I have never been at a worse property in my life. The pictures speak for themselves and show the extreme filth, garbage, disrepair, carpet stains, cigarette butts, no trespassing signs on exterior hotel doors, fogged/damaged room windows, boarded... More

Was this review helpful? Yes 5
Mashpee, Massachusetts
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2014

This property renovations are going very slowly. While main building is being renew, rooms are only in back building, NOT accessible be going indoors. Where completed, renovations appear to be very good - hopefully ready to open main building soon.

Was this review helpful? Yes 1
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Additional Information about Clarion Hotel

Address: 1080 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 262
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Also Known As:
Clarion West Springfield
West Springfield Clarion

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