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All 18 West Springfield hotels

Clarion Hotel

3.0 of 5 Hotel   |   1080 Riverdale St, West Springfield, MA 01089
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Ranked #13 of 18 Hotels in West Springfield
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115 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed 1 week ago

There are so many things that went wrong at this hotel that I'll just hit the highlights. At check in I was asked to sign a statement saying I authorized a 12.74% tax, I had already paid for the room on Travelocity and when I questioned this I was told (by the manager) that it was just to show I... More

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Cresco, Iowa
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at the hotel. It was old in the area we were located, but it was still clean. The faucet didn't work that great, but it worked. The breakfast was amazing. The staff was very friendly, especially Krystal in the mornings and Rose on the overnight shifts. I was here for work, so did not get... More

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Boston, Massachusetts
14 reviews 14 reviews
5 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

THIS REVIEW IS ABOUT THE BACK BUILDING ONLY - The front buildings had been renovated and seemed nice. The front of this building is a hotel with a built-in water park, which was not in use during the week because it was off-season. We stayed in the back building, which was apparently was dedicated for business travelers. My husband stayed... More

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Senior Contributor
27 reviews 27 reviews
17 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'll start with the good. Bed was comfortable. Linens were clean with no stains. Bath was clean with no bad odors. Flat screen worked well with 40 + channels. A/C worked well, but a bit noisy. Now the bad. Girl at front desk was a bit rude and argumentative. My room was at rear of hotel with the entrance door... More

Was this review helpful? Yes 1
Springfield, MA
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 19, 2014

I have stayed here several times in the past; we actually were stranded here for the October snow storm in 2011 and had excellent service at that time. Rooms were always outdated but we never had an issue with the pool and enjoyed all the amenities. This was after they stopped housing the homeless here after an infant died...Recently we... More

Was this review helpful? Yes 1
Halifax, Massachusetts
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 17, 2014

I have a lot experience with this property as I have stayed here many times over the past ten years, mostly on business. The hotel used to be a Best Western years ago and although it was starting to show it's age then, it was still my favorite in the area because of it's layout, food offerings and interior courtyard... More

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Senior Contributor
22 reviews 22 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 7, 2014

Good Hotel with slightly outdated furnished but fully functional and clean large rooms. Fitness and Pool area centrally available. Very good service attention and a classical Americain Breakfast buffet.

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Raleigh, North Carolina
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 12, 2014

I understand this place has been undergoing renovations for the last 18 months and it apparently isn't done yet. Our room was in the main building on the second floor waaaaaaaay in the back. There is no elevator so we took two trips to lug our belongings to the room. Our renovated room was nothing special...colors too dark and dreary.... More

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1 review
3 of 5 stars Reviewed July 26, 2014 via mobile

The renovations are great looking and appear to still be in process & look nice from afar, but seem to be a bit shoddy close up. Room was cozy, beds are ok, but a bit small for a family of four. Bathroom renovation is a bit weird, from the curved curtain rod to the toilet paper holder. But overall the... More

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Daytona Beach, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 19, 2014

As a traveler on the road over 300 days a year with a major railroad. Even with construction and renovations going on.There were refrigerators and flat screen tvs in each room . Beds were comfortable and rooms clean. Biggest plus was the staff. A special thanks to the Isabel Gil the front office manager who went out of her way... More

Was this review helpful? Yes 3
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Additional Information about Clarion Hotel

Address: 1080 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 262
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Also Known As:
Clarion West Springfield
West Springfield Clarion

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