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Hotel class 3.0 of 5
1080 Riverdale St, (formerly Best Western Sovereign Hotel), West Springfield, MA 01089
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Reviews you can trust

60% Do not recommend
2.5 of 5 stars 42 reviews
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1 of 5 stars
Baxter15   1 contribution
Kentucky
Nov 11, 2009 | Trip type: Business

We booked this hotel for an extended business stay. I'm not sure where to start. Most of the front desk staff were helpful and friendly. The first night upon returning to our room after dinner at a nearby restaurant, we were greeted by a parade of ants in the bathroom. The front desk staff changed our room, and thankfully the... more

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1 of 5 stars
naugy   1 contribution
mass
Nov 9, 2009 | Trip type: Business

We booked about 90 rooms for a Cheer Comp. The outside of the motel is run down. The lobby was nice the only thing that was. The rooms were musty smelling neaver had realy hot water the Tv made horrible buzzing sounds so did the vent in the bathroom . than they give you vocher for 2 free breakfast The... more

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2 of 5 stars
Bowden68   45 contributions
Baltimore, Maryland
Oct 31, 2009 | Trip type: Business, Solo travel

Normally I do not stay at lower end hotels like this, but I needed a place to stay and hotels were booked downtown due to Michael Jordan be inducted in the Hall of Fame that weekend. I really don't know what to say. This place was ancient. I am sure back in the day, like the 70s, this was an... more

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2 of 5 stars
Kentishlea   4 contributions
England
Oct 10, 2009

My other half and I stayed for three nights at this hotel as part of a leaf peepers tour from the UK. I can only say that if you do find yourself a this hotel make sure that you are in the "tower" which is a four storey block at the back. I found myself in disbelief at the tacky... more

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1 of 5 stars
traveladdictjr   13 contributions
delray beach, fl
Jun 21, 2009 | Trip type: Couples

My fiance and I stayed for one night on our way to Vermont. PRO's: Hotel is located just off the highway.... and that's the ONLY pro. The Cons go on forever. The parking lot is dark and seedy. Building is rundown....outside will tell you exactly what inside is like. We actually saw a window that was smashed. Our room was... more

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5 of 5 stars
Jason350   6 contributions
Fort Collins, CO
May 31, 2009 | Trip type: Family

This was my first time staying at the Clarion and I will definitely be back. I travel to Springfield every year to visit family and I've stayed at pretty much every hotel in the area. This hotel is definitely the best value in comparison to the others I've stayed at, such as the Hampton Inn, which I had a horrible... more

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1 of 5 stars
SalemMARC   1 contribution
Salem, Massachusetts
Feb 5, 2009 | Trip type: Family

I can not believe that this Hotel is still operating! Our last stay was such a disaster from the get go! Our recent stay there will be our last, and because of family friends we come to the area 2-3 times per year. We’ve stayed ther in the past (when it was a Best Western) and it was wonderful, but... more

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3 of 5 stars
Mainemom3   23 contributions
Southern Maine
Nov 24, 2008 | Trip type: Family

We stayed here for two days with a number of boys' hockey teams for a weekend tournament. The property is located well off the street- if one turns where the sign is and follows the road straight back, there should be no problem seeing the signs for the hotel. (Caution- speed bumps in road) The center atrium area is kind... more

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1 of 5 stars
maui2soonBuffalo   21 contributions
Buffalo
Oct 27, 2008

The other bad reviews are understated---we thought, oh, we can put up with more than most people, let's try it.....look, something is really weird about this place. There was a huge hiway type, like 70 foot high Clarion sign and then we couldn't find the building. Later we figured no one wanted to pay to remove that big sign on... more

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3 of 5 stars
mutmut3NewJersey   1 contribution
New Jersey
Oct 27, 2008 | Trip type: Family

Room & bathroom cramped, but clean. Strong musty smell in hallway. Friendly staff. more

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Location: West Springfield, MA
€80*
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Clarion Hotel Also Known As

  • Clarion West Springfield
  • West Springfield Clarion
Address: 1080 Riverdale St, (formerly Best Western Sovereign Hotel), West Springfield, MA 01089