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All 18 West Springfield hotels

Clarion Hotel

3.0 of 5 Hotel   |   1080 Riverdale St, West Springfield, MA 01089
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  • Overview
  • Reviews (106)
  • Photos (28)
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  • Room tips (19)
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106 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
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English first
Daytona Beach, Florida
1 review
4 of 5 stars Reviewed 6 days ago NEW

As a traveler on the road over 300 days a year with a major railroad. Even with construction and renovations going on.There were refrigerators and flat screen tvs in each room . Beds were comfortable and rooms clean. Biggest plus was the staff. A special thanks to the Isabel Gil the front office manager who went out of her way... More

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Boston, MA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 28, 2014

I stayed here recently with my daughter to attend the UMass-Amherst commencement. I have traveled extensively at all levels of hotels and I have never been at a worse property in my life. The pictures speak for themselves and show the extreme filth, garbage, disrepair, carpet stains, cigarette butts, no trespassing signs on exterior hotel doors, fogged/damaged room windows, boarded... More

Was this review helpful? Yes 1
Mashpee, Massachusetts
19 reviews 19 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 28, 2014

This property renovations are going very slowly. While main building is being renew, rooms are only in back building, NOT accessible be going indoors. Where completed, renovations appear to be very good - hopefully ready to open main building soon.

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Top Contributor
61 reviews 61 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 11, 2013

We have stayed at this property several times in the past. Although the staff is friendly and the beds comfortable, our visit this time was a bit of a disappointment. I understand that the hotel is currently under renovation, however, that doesn't excuse the condition of the rooms. The carpet stained and bathroom not as clean as is should be.... More

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Syracuse, New York
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 9, 2013 via mobile

Great potential once the renovations are done, but they should have closed while they were doing them. The grounds have not been touched and the exterior looks like an abandoned property with overgrown vegetation, broken up driveway, and exterior doors boarded closed. Lobby beginning to look nice, but ends there. After checking in at lobby, had to get back into... More

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Fairfield, Maine
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 3, 2013

After reading some recent reviews I was nervous about staying here but the staff was friendly, the beds were comfortable and the breakfast was just fine. There were hot options as well as cold. The staff was very apologetic about the renovating going on. Would like to see what it looks like after it is all done.

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2 reviews
1 of 5 stars Reviewed July 31, 2013

The Hotel staff was lovely and the entrance lobby was nice. If you kept your blinders on you would be fine. Property looked like it had been abandoned and they just decided to open up the lobby and a few rooms. Pool, supposedly completed a month before was non existent. Breakfast- provided was not worth it. We went to McDs... More

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old bridge
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 14, 2013

I stayed here because of the pictures of the fitness center I thought it had. I got here only to find the entire front of the building under renovation - fitness center included. The best they would do is give me 10% off of my stay - which is meaningless because my trip is company paid for. This hotel looks... More

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17 reviews 17 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 25, 2013 via mobile

Pretty fair not best but better than others in area. Breakfast sucked but room was clean n comfortable n clerk was very nice and helpful and I appreciated it. Hotel is renovating and is supposed to be evt better. Near stop&shop and Holyoke mall.

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Staten Island, New York
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 5, 2013

I didn't do a research prior to booking this location..Hotel looked abandoned.. The doors leading to the back of the hotel where we stayed for one night was broken...There were no security cameras in the rear of the hotel..So basically, you parked your vehicle at your own risk. Because of that, I parked my vehicle in front of the hotel... More

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Additional Information about Clarion Hotel

Address: 1080 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
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Also Known As:
Clarion West Springfield
West Springfield Clarion

28 photos of this hotel

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Hotel & grounds (2)
Pool/beach area (1)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
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