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Candlewood Suites

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572 Riverdale St, West Springfield, MA 01089
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Candlewood Suites
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Candlewood Suites
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110 reviews from our community

Traveler rating
    45
    31
    13
    10
    11
See reviews for
37
19
7
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (30)
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    (25)
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    (34)
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    (21)
All months
Contributor
17 reviews 17 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at a lot of the hotels in the area due to business. This on was the most comfortable to stay for longer periods. Clean helpful staff more home like feel. I would recommend this to others traveling for business.

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Oxford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Other than having a second floor room and having to haul gear for two dogs up and down the stairs, this is a first rate hotel. Loved having the "kitchen" facilities in the room. Plenty of room for two adults and two dogs, with room to spare. Will definitely stay with Candlewood Suites in the future, whenever I can!

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Chose this hotel due to a kitchen renovation going on in my home. When I booked I noted that my son and husband are allergic to almost everything,so the staff used chemicals that would not cause a reaction to clean my room before I arrived.so my room was super clean and allergen free. Nicole at the front desk is awesome.had... More 

Was this review helpful? Yes 1
The Villages, Florida
Top Contributor
210 reviews 210 reviews
94 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed April 16, 2015

Stayed 4/16. Hotel is right on route 5 which was undergoing some construction when we arrived. Check in was cordial and professional. Platinum status was acknowledged and bonus points were given. Single available elevator took us to our 4th floor room which was clean, comfortable and well maintained with all amenities expected at a Candlewood. Free Wi-Fi had easy access... More 

Was this review helpful? Yes 1
Needham, Massachusetts
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2015

This hotel is very comfortable and has a good number of amenities. We were here with several other 8-year-old boys and their families for a hockey tournament. The pool was perfect for the kids. There are snacks and other food for purchase in the lobby and free coffee that is very good from a real coffee machine. It was close... More 

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IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear MassTA, Thank you for the positive feedback. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. It is always motivating on our end to receive commendable feedback from our valued guests like you. Your positive feedback makes it all worth... More 

Connecticut
Top Contributor
128 reviews 128 reviews
26 hotel reviews
92 helpful votes 92 helpful votes
1 of 5 stars Reviewed January 17, 2015 via mobile

We stayed here with my son's team, which was playing in a nearby tournament. We checked out after the first night. The room was clean yet very worn. Spotty free wi-fi. There appeared to be some long- term guests. An outside door was propped open and people were coming in and out. Less than $100 to stay, I did not... More 

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for letting us know about your recent stay here at our hotel. It is always great to hear how clean the hotel is. You are absolutely correct; we are an extended stay brand and do have long term guests. I do apologize for the door situation, and I am so glad you came to the front desk and... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2015 via mobile

We live nearby this hotel and just wanted to take the kids away for a night to go swimming. Our room was perfect. We got a 1 bedroom suite. Very reasonably priced. Full kitchen in the room and they have everything u need. I loved the little store in the hotel and the prices were very fair. The staff was... More 

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Wentzville, Missouri
Top Contributor
70 reviews 70 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed October 25, 2014 via mobile

We had a reservation made through the website. At the end of our vacation, we wanted to pay with cash rather than cards. The clerk refused outright to accept our cash payment. We were forced to find other lodging and will be charged for a no show as well.

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IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Timothy R, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 7, 2014

I have stayed at this hotel a few times. Each time it makes me feel like i am at home. The staff is amazing, helpful and friendly. The rooms are always clean and fresh looking. I travel with my 11 year old daughter for medical reasons as she has special needs , They have always gone out of their way... More 

Was this review helpful? Yes 1
Brockton, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 8, 2014

What many people fail to realize about hotels is that they vary in quality. My family and I were content with the quality of the rooms (5 all together). They were clean and comfortable for 2 star quality. The smoking rooms were not perfumed in the smell of smoke, which was great. We only stayed for 1 night after a... More 

Was this review helpful? Yes 1
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Amenities