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All 18 West Springfield hotels

Candlewood Suites

2.0 of 5 Hotel   |   572 Riverdale St, West Springfield, MA 01089
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72%
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
mainetoday Portland, ME
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98 people have reviewed this hotel

Traveler rating
    42
    27
    11
    10
    8
See reviews for
33
15
7
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Portland, ME
Top Contributor
55 reviews 55 reviews
51 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was here for a long weekend for a show at the Big E. The rooms have a decent kitchen, with large fridge, good sized bathroom and an island between the kitchen and living room. Very comfortable recliner chair, nice flat screen tv and beds were comfortable. Would stay here again when in town next year.

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IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear mainetoday, Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank you for staying with us and we look forward to your next visit. Sincerely,... More

Miami, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

This was my first time staying at a Candlewood Suites and it was a great experience. During check in, I noticed I made a mistake on the room I reserved but luckily the manager Susan was there and was able to accommodate me. She was a very friendly easy going person. My room was very spacious and clean and it... More

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Ohio, Illinois
1 review
2 of 5 stars Reviewed March 5, 2014

I stayed on 2/27/14 for two night the location is perfect its near easy access to and from the hwy 91. Front desk staff Nicole was great. Welcomed us with a smile and was able to answer all my question, Now housekeeping is a bit nasty rooms smelled like smoke towels had hair on them and furniture was damaged, during... More

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Susan D, Manager at Candlewood Suites, responded to this review

Thank you for you comments I will certainly take them into consideration. Sincerely More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 4, 2014

This hotel is just ok. Room was clean except kitchen floor was a bit sticky and furnishings seemed a bit dated. Kitchen/Bathroom clean. Beds clean. Sofa bed was horrible. Heating system is a fan in the fall and is noisy running all night. Dog upstairs could be heard barking. Pool closed a bit early at 10pm. No restaurant in there,... More

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Susan D, Manager at Candlewood Suites, responded to this review

I am so sorry your stay wasn't to your liking. I will definitely see about what we can do to make our sofas much more comfortable. Thank you very much for your nice comments about the staff. Sincerely, More

Sharon, Vermont, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

I recently stayed at this hotel for the first time. The lobby was clean. The front desk staff was pleasant and welcoming. My room was clean, quiet and spacious. There was an indoor pool available for guests. Free Wi-Fi was also a nice amenity. I would definitely stay at this location again and recommend it enthusiastically.

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

We are so glad you enjoyed your stay here and we look forward to having you here with us again! Sincerely, More

King of Prussia, Pennsylvania
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 23, 2013

Been here twice already. I enjoyed my first stay and that was the reason I went back and stayed for another week. Clean and quite. Kitchen is good. The kitchen sink is quite small though. But that was okay. Fridge is huge. It has it's own ice maker inside, so you do not have to wind up looking for the... More

Was this review helpful? Yes 1
Amherst, Massachusetts
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 18, 2013

I could not believe what a fantastic place this was, a wonderful home away from home with every convenience and comfort! Huge and spotless room (I had the queen/one-bedroom suite) with every houseware I could want -- full kitchen with pots, pans, toaster, microwave, stovetop, full fridge and freezer, dishes, silverware, salt, coffee maker and coffee, dishwasher (detergent included), etc.,... More

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Susan D, Manager at Candlewood Suites, responded to this review

We appreciate and thank you for all your wonderful words of praise and kindness. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to having you stay with us again. Thank you again! Sincerely, More

Springfield, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 13, 2013

I Love the CANDLEWOOD SUITES HOTELS. They Are Always My #1 Choice When I Travel. The Hotel IN WEST SPRINGFIELD,MA Is Always Clean And The Staff Is Always Friendly and helpful. I love the goodie bags you get for being priority club members!!! They make you feel VIP!! When my son got married last October... I booked their honeymoon 3... More

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for the wonderful and kind words of praise. We are thrilled that you are happy with our facilities and service. We looking for forward to seeing you in November! Sincerely, More

Brockton, Massachusetts, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 3, 2013

The staff was friendly the room as VERY clean wasn't expecting a kitchenette so that was a bonus. The bathroom was very large, spacious and clean. Loved the little desk area where me and the wife setup our charging station for our tablets and phones. The bed was very comfortable, had nice HD TV, decent closet space. It is centrally... More

Was this review helpful? Yes 2
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for writing a review about your recent stay with us. We strive to give our guests great service and a wonderful facility. We looking forward to welcoming you back to our establishment. Thank you again More

Sydney, Australia
Top Contributor
100 reviews 100 reviews
52 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 21, 2013 via mobile

We had a quick overnight stay. Overall it was nice. The rooms were generous in size, they were clean and fresh. Been extended stay accommodation it had a small kitchenette. The staff were friendly and helpful.

Was this review helpful? Yes 1

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Additional Information about Candlewood Suites

Also Known As:
Candlewood Hotel West Springfield
Candlewood Hotel
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood
West Springfield Candlewood Suites
Address: 572 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites 2*
Official Description (provided by the hotel):
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 
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