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All 18 West Springfield hotels

Candlewood Suites

2.0 of 5 Hotel   |   572 Riverdale St, West Springfield, MA 01089
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Ranked #6 of 18 hotels in West Springfield
A recent review
5 of 5 stars reviewed 3 weeks ago
annieseyes2 connecticut
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102 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel a few times. Each time it makes me feel like i am at home. The staff is amazing, helpful and friendly. The rooms are always clean and fresh looking. I travel with my 11 year old daughter for medical reasons as she has special needs , They have always gone out of their way... More

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Brockton, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2014

What many people fail to realize about hotels is that they vary in quality. My family and I were content with the quality of the rooms (5 all together). They were clean and comfortable for 2 star quality. The smoking rooms were not perfumed in the smell of smoke, which was great. We only stayed for 1 night after a... More

Was this review helpful? Yes 1
Eastern Mass
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 30, 2014

Hotel is in a pretty good location, handy to 91, Mass Pike, 6 flags, Springfield attractions etc. There is no restaurant/bar, but you can walk to IHOP and a short drive to Bertuccis, Olive Garden, Shopping... Room was spacious and clean, flat screen TV w/DVD and they have DVDs at the desk you can borrow. Bed was 'ok', pillows 'ok'.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear etonthelake, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am very pleased to hear that our location worked for you. I am also appreciative of your comments about our room and it's amenities. It is always motivating when one takes time and trouble to acknowledge on what we have... More

West Bloomfield, Michigan
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 22, 2014

Hot tub was COLD. Hair dryer did not work. Heater blew cold air unless it was set at 80. Beds were small. Blanket was thin and pillows small and flat. No ice maker. We had to get a bag of ice at the front desk. Run don't walk. This place sucked. Won't be back.

Was this review helpful? Yes
Susan D, Director of Sales at Candlewood Suites, responded to this review

I am very sorry that you had such a bad stay at our hotel. The Spa heater did quit that weekend and we ended up having to order a new one and have replaced it. I really do wish you had spoke to our front desk staff , and let them know about the hair dryer we certainly would have... More

Portland, ME
Top Contributor
55 reviews 55 reviews
51 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed March 23, 2014

Was here for a long weekend for a show at the Big E. The rooms have a decent kitchen, with large fridge, good sized bathroom and an island between the kitchen and living room. Very comfortable recliner chair, nice flat screen tv and beds were comfortable. Would stay here again when in town next year.

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IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear mainetoday, Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank you for staying with us and we look forward to your next visit. Sincerely,... More

Miami, Florida
1 review
5 of 5 stars Reviewed March 23, 2014

This was my first time staying at a Candlewood Suites and it was a great experience. During check in, I noticed I made a mistake on the room I reserved but luckily the manager Susan was there and was able to accommodate me. She was a very friendly easy going person. My room was very spacious and clean and it... More

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Ohio, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2014

I stayed on 2/27/14 for two night the location is perfect its near easy access to and from the hwy 91. Front desk staff Nicole was great. Welcomed us with a smile and was able to answer all my question, Now housekeeping is a bit nasty rooms smelled like smoke towels had hair on them and furniture was damaged, during... More

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for you comments I will certainly take them into consideration. Sincerely More

12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 4, 2014

This hotel is just ok. Room was clean except kitchen floor was a bit sticky and furnishings seemed a bit dated. Kitchen/Bathroom clean. Beds clean. Sofa bed was horrible. Heating system is a fan in the fall and is noisy running all night. Dog upstairs could be heard barking. Pool closed a bit early at 10pm. No restaurant in there,... More

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Susan D, Manager at Candlewood Suites, responded to this review

I am so sorry your stay wasn't to your liking. I will definitely see about what we can do to make our sofas much more comfortable. Thank you very much for your nice comments about the staff. Sincerely, More

Sharon, Vermont, United States
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 12, 2014

I recently stayed at this hotel for the first time. The lobby was clean. The front desk staff was pleasant and welcoming. My room was clean, quiet and spacious. There was an indoor pool available for guests. Free Wi-Fi was also a nice amenity. I would definitely stay at this location again and recommend it enthusiastically.

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

We are so glad you enjoyed your stay here and we look forward to having you here with us again! Sincerely, More

King of Prussia, Pennsylvania
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 23, 2013

Been here twice already. I enjoyed my first stay and that was the reason I went back and stayed for another week. Clean and quite. Kitchen is good. The kitchen sink is quite small though. But that was okay. Fridge is huge. It has it's own ice maker inside, so you do not have to wind up looking for the... More

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites 2*
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Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites

57 photos of this hotel

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Room/suite (2)
Bathroom (1)

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Hotel & grounds (11)
Room/suite (22)
Pool/beach area (2)
Dining (3)
Business center/function rooms (1)
Other (16)
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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 
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Questions & Answers

Questions? Get answers from Candlewood Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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