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Candlewood Suites

2.0 of 5 572 Riverdale St, West Springfield, MA 01089
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Candlewood Suites
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Candlewood Suites
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105 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
104 reviews 104 reviews
25 hotel reviews
76 helpful votes 76 helpful votes
1 of 5 stars Reviewed January 17, 2015

We stayed here with my son's team, which was playing in a nearby tournament. We checked out after the first night. The room was clean yet very worn. Spotty free wi-fi. There appeared to be some long- term guests. An outside door was propped open and people were coming in and out. Less than $100 to stay, I did not... More 

Was this review helpful? Yes
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for letting us know about your recent stay here at our hotel. It is always great to hear how clean the hotel is. You are absolutely correct; we are an extended stay brand and do have long term guests. I do apologize for the door situation, and I am so glad you came to the front desk and... More 

5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 5, 2015

We live nearby this hotel and just wanted to take the kids away for a night to go swimming. Our room was perfect. We got a 1 bedroom suite. Very reasonably priced. Full kitchen in the room and they have everything u need. I loved the little store in the hotel and the prices were very fair. The staff was... More 

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Wentzville, Missouri
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 25, 2014 via mobile

We had a reservation made through the website. At the end of our vacation, we wanted to pay with cash rather than cards. The clerk refused outright to accept our cash payment. We were forced to find other lodging and will be charged for a no show as well.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Timothy R, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 7, 2014

I have stayed at this hotel a few times. Each time it makes me feel like i am at home. The staff is amazing, helpful and friendly. The rooms are always clean and fresh looking. I travel with my 11 year old daughter for medical reasons as she has special needs , They have always gone out of their way... More 

Was this review helpful? Yes 1
Brockton, Massachusetts
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 8, 2014

What many people fail to realize about hotels is that they vary in quality. My family and I were content with the quality of the rooms (5 all together). They were clean and comfortable for 2 star quality. The smoking rooms were not perfumed in the smell of smoke, which was great. We only stayed for 1 night after a... More 

Was this review helpful? Yes 1
Eastern Mass
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 30, 2014

Hotel is in a pretty good location, handy to 91, Mass Pike, 6 flags, Springfield attractions etc. There is no restaurant/bar, but you can walk to IHOP and a short drive to Bertuccis, Olive Garden, Shopping... Room was spacious and clean, flat screen TV w/DVD and they have DVDs at the desk you can borrow. Bed was 'ok', pillows 'ok'.... More 

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IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear etonthelake, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am very pleased to hear that our location worked for you. I am also appreciative of your comments about our room and it's amenities. It is always motivating when one takes time and trouble to acknowledge on what we have... More 

West Bloomfield, Michigan
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 22, 2014

Hot tub was COLD. Hair dryer did not work. Heater blew cold air unless it was set at 80. Beds were small. Blanket was thin and pillows small and flat. No ice maker. We had to get a bag of ice at the front desk. Run don't walk. This place sucked. Won't be back.

Was this review helpful? Yes
Susan D, Director of Sales at Candlewood Suites, responded to this review

I am very sorry that you had such a bad stay at our hotel. The Spa heater did quit that weekend and we ended up having to order a new one and have replaced it. I really do wish you had spoke to our front desk staff , and let them know about the hair dryer we certainly would have... More 

Portland, ME
Top Contributor
53 reviews 53 reviews
49 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed March 23, 2014

Was here for a long weekend for a show at the Big E. The rooms have a decent kitchen, with large fridge, good sized bathroom and an island between the kitchen and living room. Very comfortable recliner chair, nice flat screen tv and beds were comfortable. Would stay here again when in town next year.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear mainetoday, Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. Your positive feedback makes it all worth our efforts. Thank you for staying with us and we look forward to your next visit. Sincerely,... More 

Miami, Florida
1 review
5 of 5 stars Reviewed March 23, 2014

This was my first time staying at a Candlewood Suites and it was a great experience. During check in, I noticed I made a mistake on the room I reserved but luckily the manager Susan was there and was able to accommodate me. She was a very friendly easy going person. My room was very spacious and clean and it... More 

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Ohio, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 5, 2014

I stayed on 2/27/14 for two night the location is perfect its near easy access to and from the hwy 91. Front desk staff Nicole was great. Welcomed us with a smile and was able to answer all my question, Now housekeeping is a bit nasty rooms smelled like smoke towels had hair on them and furniture was damaged, during... More 

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for you comments I will certainly take them into consideration. Sincerely More 

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Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites 2*
Number of rooms: 71
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Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites

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