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Candlewood Suites

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572 Riverdale St, West Springfield, MA 01089
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Candlewood Suites
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113 Reviews from our TripAdvisor Community

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Traveler rating
    47
    32
    13
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    11
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37
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31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (30)
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Norwood, Pennsylvania
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Suite very nice, well stocked kitchen, Staff went above & beyond to be helpful. We were there for the National Square Dance Convention so we didn't have time to really enjoy the pool & hot tub. Would have loved a midnight swim/soak in the hot tub. I would recommend staying on the top floor & quieter closing doors. The noise... More 

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Delray Beach, FL
Level Contributor
149 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were headed for our summer home in Vermont and we realized that we could push on but we decided to stop in Springfield. We picked this based on the TravelAdvisor reports and they were right on. I just wish we had more time to enjoy the amenities.

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Brampton, Canada
Level Contributor
189 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed for 1 night passing through. great price and accommodation. beds comfortable. good size bathroom with Egyptian cotton towels efficiency with fridge stove and microwave desk and chair. free wifi they also have an indoor swimming pool. only problem was the noise. on our floor a family with small children who did not care about making noise at the elevator.... More 

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Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 14, 2015

I have stayed at a lot of the hotels in the area due to business. This on was the most comfortable to stay for longer periods. Clean helpful staff more home like feel. I would recommend this to others traveling for business.

Was this review helpful? Yes 1
Oxford, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

Other than having a second floor room and having to haul gear for two dogs up and down the stairs, this is a first rate hotel. Loved having the "kitchen" facilities in the room. Plenty of room for two adults and two dogs, with room to spare. Will definitely stay with Candlewood Suites in the future, whenever I can!

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 22, 2015

Chose this hotel due to a kitchen renovation going on in my home. When I booked I noted that my son and husband are allergic to almost everything,so the staff used chemicals that would not cause a reaction to clean my room before I arrived.so my room was super clean and allergen free. Nicole at the front desk is awesome.had... More 

Was this review helpful? Yes 1
The Villages, Florida
Level Contributor
226 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed April 16, 2015

Stayed 4/16. Hotel is right on route 5 which was undergoing some construction when we arrived. Check in was cordial and professional. Platinum status was acknowledged and bonus points were given. Single available elevator took us to our 4th floor room which was clean, comfortable and well maintained with all amenities expected at a Candlewood. Free Wi-Fi had easy access... More 

Was this review helpful? Yes 1
Needham, Massachusetts
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 15, 2015

This hotel is very comfortable and has a good number of amenities. We were here with several other 8-year-old boys and their families for a hockey tournament. The pool was perfect for the kids. There are snacks and other food for purchase in the lobby and free coffee that is very good from a real coffee machine. It was close... More 

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IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear MassTA, Thank you for the positive feedback. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. It is always motivating on our end to receive commendable feedback from our valued guests like you. Your positive feedback makes it all worth... More 

Connecticut
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
1 of 5 stars Reviewed January 17, 2015 via mobile

We stayed here with my son's team, which was playing in a nearby tournament. We checked out after the first night. The room was clean yet very worn. Spotty free wi-fi. There appeared to be some long- term guests. An outside door was propped open and people were coming in and out. Less than $100 to stay, I did not... More 

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

Thank you for letting us know about your recent stay here at our hotel. It is always great to hear how clean the hotel is. You are absolutely correct; we are an extended stay brand and do have long term guests. I do apologize for the door situation, and I am so glad you came to the front desk and... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 5, 2015 via mobile

We live nearby this hotel and just wanted to take the kids away for a night to go swimming. Our room was perfect. We got a 1 bedroom suite. Very reasonably priced. Full kitchen in the room and they have everything u need. I loved the little store in the hotel and the prices were very fair. The staff was... More 

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