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Candlewood Suites

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572 Riverdale St, West Springfield, MA 01089
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Candlewood Suites
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116 Reviews from our TripAdvisor Community

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Traveler rating
    47
    32
    14
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    13
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (116)
  • Mar-May only
    (30)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (21)
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1 of 5 stars Reviewed 2 weeks ago

RUN from this place. THEFT, FRAUD. A front desk staff that use your credit card, steal your identity, managers who say they'll investigate, then leave you to find the thief then lie about knowing who it is for a few days. Front desk didn't ask for ID for packages. Maid's who didn't knock before entering room. Local police who say... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear James C, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very... More 

West Hartford, Connecticut
Level Contributor
15 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed here for a horse show. Was quite pricey and doesn't include breakfast. Room was good- had a kitchen large tv and desk. Big bathroom. There's a little "pantry" of a place in the lobby you can buy snacks and food but it's way overpriced

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Viper04, Thank you for taking the time to write a review of your recent stay. I am pleased with your kind comments towards our room accommodations. It is not our intent to inconvenient our guests with our rates instead we strive to provide options that our competitive and sensible. Nevertheless, we appreciate your feedback and rest assured that this... More 

Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I had made reservations for my daughter's graduation. I reserved (2) rooms in June 2014 for the 2015 graduation in Amherst. I called in April 2015 to cancel the second room. My mother had passed away and obviously would not be attending the graduation except in spirit. I was told the reservation for the second room would be cancelled. I... More 

Was this review helpful? Yes 1
Susan D, Manager at Candlewood Suites, responded to this review

Please accept my deepest apologies on the loss of your mother and the stress of this situation has caused you. Last Saturday was the first I heard of this and I immediately looked into your reservations and did see that you were credited for the reservation in system though it was never put back on the card due to a... More 

Norwood, Pennsylvania
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Suite very nice, well stocked kitchen, Staff went above & beyond to be helpful. We were there for the National Square Dance Convention so we didn't have time to really enjoy the pool & hot tub. Would have loved a midnight swim/soak in the hot tub. I would recommend staying on the top floor & quieter closing doors. The noise... More 

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Delray Beach, FL
Level Contributor
154 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed June 10, 2015

We were headed for our summer home in Vermont and we realized that we could push on but we decided to stop in Springfield. We picked this based on the TravelAdvisor reports and they were right on. I just wish we had more time to enjoy the amenities.

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Brampton, Canada
Level Contributor
189 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed June 5, 2015

stayed for 1 night passing through. great price and accommodation. beds comfortable. good size bathroom with Egyptian cotton towels efficiency with fridge stove and microwave desk and chair. free wifi they also have an indoor swimming pool. only problem was the noise. on our floor a family with small children who did not care about making noise at the elevator.... More 

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Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 14, 2015

I have stayed at a lot of the hotels in the area due to business. This on was the most comfortable to stay for longer periods. Clean helpful staff more home like feel. I would recommend this to others traveling for business.

Was this review helpful? Yes 1
Oxford, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015

Other than having a second floor room and having to haul gear for two dogs up and down the stairs, this is a first rate hotel. Loved having the "kitchen" facilities in the room. Plenty of room for two adults and two dogs, with room to spare. Will definitely stay with Candlewood Suites in the future, whenever I can!

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 22, 2015

Chose this hotel due to a kitchen renovation going on in my home. When I booked I noted that my son and husband are allergic to almost everything,so the staff used chemicals that would not cause a reaction to clean my room before I arrived.so my room was super clean and allergen free. Nicole at the front desk is awesome.had... More 

Was this review helpful? Yes 1
The Villages, Florida
Level Contributor
248 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed April 16, 2015

Stayed 4/16. Hotel is right on route 5 which was undergoing some construction when we arrived. Check in was cordial and professional. Platinum status was acknowledged and bonus points were given. Single available elevator took us to our 4th floor room which was clean, comfortable and well maintained with all amenities expected at a Candlewood. Free Wi-Fi had easy access... More 

Was this review helpful? Yes 1
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