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All 18 West Springfield hotels

Red Roof Inn West Springfield

2.0 of 5 Hotel   |   1254 Riverdale Street, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089
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Red Roof Inn West Springfield
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68%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
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141 people have reviewed this hotel

Traveler rating
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    25
    11
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Decorated nicely , clean common areas , room and pool. Nice continental breakfast. Area seemed safe for west Springfield .Free parking and breakfast.Basketball court out front of hotel.Nice front desk staff on hand.

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Linden, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 31, 2014

Another annual business trip made pleasurable by the Red Roof Staff, and the accommodations we had. Ava and the other front desk staff were TERRIFIC... both their personalities and attentiveness to our needs. Room and bathroom were super clean, as we expected... tops on our requirements for a hotel. One of the best Red Roofs we stay at. Thank you!... More

Was this review helpful? Yes 2
redroofinnws, General Manager at Red Roof Inn West Springfield, responded to this review

I am pleased to read your comments regarding your most recent stay. Our whole staff is committed to providing exceptional service. We look to provide a clean comfortable room at a moderate price. I am happy we can be your lodging of choice while staying in our area. I look forward to your staying with us when your business brings... More

Searsport, Maine
Top Contributor
56 reviews 56 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 28, 2014

My husband and I have stayed at the Red Roof Inn over the last couple of years when we've been in the area. We had previously stayed at another hotel and had a disappointing stay so we switched to Red Roof Inn and have been very pleased. At first we thought we would have to stay in Endfield Ct but... More

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redroofinnws, General Manager at Red Roof Inn West Springfield, responded to this review

I am glad you were able to get a room with us close to the show at the Big E fairgrounds for the Railroad show. We really appreciate that year after year people stay with us while attending the Rail Road show. Our staff is always here to provide exceptional service to all of our guests. We provide a clean... More

Ashburnham, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 15, 2013

We've stayed here many times throughout the years on business and can say that the room was very good. We'd asked for a floor level room, due to my husband being on a dialysis machine and carrying up a flight of stairs, with all the accompanying equipment is a challenge. We did get the ground floor room, so we were... More

Was this review helpful? Yes 1
redroofinnws, General Manager at Red Roof Inn West Springfield, responded to this review

I thank you very much for your patronage over the years. I'm happy that we can provide a place where you can feel confident in our ability to deliver on our service. Our goal is to make sure your feel significant as our guest in offering a great product at a great price. I'm happy your delighted with our new... More

Dallas, Texas
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 26, 2013

I needed a budget place to stay 2 nights in the area and this fit the requirement. I was not disappointed with what I got for the price. Room and bathroom was basic but clean. I stayed in the (newer?) 2-story part of the motel, that, while it is away from the parking lot, the window that faced the road... More

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redroofinnws, General Manager at Red Roof Inn West Springfield, responded to this review

I appreciate your comments on your stay with us. At Red Roof Inn we are looking to deliver a mid scale experience at an economy lodging price. In your case we did that. If there is a problem, we like to keep our guests informed. We have a completely renovated hotel and our staff is here to make sure all... More

Niagara on the Lake Ontario Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 20, 2013

Wanted ground floor but got second floor of a nearly empty motel. Nice clerk,quick check in. Rook was clean and looked newly done. Disappointed No pen and paper, no tv listings for area, broken ice machine, no info for local dining. I had read on Trip Advisor prior to visit that there were many decent rests. In area. While we... More

Was this review helpful? Yes 2
redroofinnws, General Manager at Red Roof Inn West Springfield, responded to this review

I appreciate your comments and am glad you enjoyed our newly renovated room, even though we were not able to accommodate your first floor preference. Many times it is the type of room you requested that determines if you will get first floor. Some room types are limited. We always do our best to try and honor a guests request... More

Castle Rock, Colorado
Top Contributor
165 reviews 165 reviews
107 hotel reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed November 12, 2013

Reserved a specific room type, ground floor executive king, 4 months in advance of a 6 night stay. We were assured that type of room when the reservation was made. I have stayed here many times while on business in the area. I called the front desk the day before arrivial and confirmed that they were holding the type of... More

Was this review helpful? Yes 2
redroofinnws, General Manager at Red Roof Inn West Springfield, responded to this review

Thank you for your response on your most recent stay. I do apologize that you were not able to get the first floor room that your requested. During September there are two major events in the area. the Brimfield Antiques Show and the Eastern States Exposition, or The Big E. During these events the availability of first floor rooms is... More

Travelers are raving about these West Springfield hotels

Haifa, Israel
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2013

Excellent Hotel. Pleasant renovated rooms. Friendly staff at front desk. Conveniently located with easy access to any place at Springfield MA. Quiet place but next to everything. Next to numerous shopping places and dinning.

Was this review helpful? Yes 1
Manchester, New Hampshire
Contributor
20 reviews 20 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 1, 2013

Was reluctant to stay here due to negative reviews. Glad I did not listen to them. Stayed there for 4 nights. Came down for the Big E fair. I was travelling with another family member and asked for rooms close by. They gave us adjoining rooms which was perfect! No complaints about staff or the motel. We had a renovated... More

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
184 reviews 184 reviews
18 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed October 22, 2013

You know, there's just not a whole lot to say about this one. It's a room--a very small room--that smells like smoke despite the "no smoking" designation. It's inexpensive, so that's a plus. It's next door to a Hooters restaurant, which isn't a plus. Are you getting the picture? This wouldn't be my top choice for a return visit to... More

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Additional Information about Red Roof Inn West Springfield

Also Known As:
Red Roof Inn West Springfield Hotel West Springfield
Red Roof Inn West Springfield Hotel
West Springfield Red Roof Inn
Address: 1254 Riverdale Street, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 18 hotels in West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn West Springfield 2*
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