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Residence Inn West Springfield

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64 Border Way, West Springfield, MA 01089
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1 room 1 guest
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Residence Inn West Springfield
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166 Reviews from our TripAdvisor Community

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Traveler rating
    54
    67
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68
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5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (166)
  • Mar-May only
    (42)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (28)
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Boston, Massachusetts
2 reviews
4 of 5 stars Reviewed yesterday NEW

We are staying at the Residence inn for a little girly getaway. We are having a wonderful time. The staff here is amazing. Being from Boston, I am not used to such friendly service.We drove the poor front desk agent nuts with all of our requests, but he smiled the whole time. His name is Nick and he is an... More 

Was this review helpful? Yes
Peabody, Massachusetts
2 reviews
5 of 5 stars Reviewed yesterday NEW

My family and I had the pleasure if staying at the Residence Inn in West Springfield while traveling through the area on vacation. Our first night was such a pleasure with the friendly staff (that made us feel like we were part of the family) and the rooms were extremely clean, that we decided to spend our last night there.... More 

Was this review helpful? Yes
Worcester, Massachusetts
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I went for the weekend and I can't say enough about the service, front desk people,wonderful were going back for another weekend getaway in the middle of September see you there, again thank you, Cathy.

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you Cathy for your wonderful review. We appreciate you choosing us for your little getaway. Please come say hello to me when you come back in the middle of the month. I would love to meet you and your husband. Don't forget that will also be the Big E fair time, we are booking up fast so give us... More 

Hopewell, New Jersey
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I rarely post negative reviews, but this is the worst Marriott we have ever stayed in across the globe (we are loyal Marriott customers and timeshare owners). On the plus side, the rooms are spacious and the staff is very friendly who make serious attempts to accommodate the customers, but they are working with a difficult situation. On the downside,... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your honest review of how you perceived our hotel during your last stay. I would like to once again take a moment to address some of your concerns, as I was the person who spoke to you at the front desk, and again via email. Regarding your displeasure with our hotel being pet friendly policy, we understand... More 

Long Island, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Location was great. Close to everything I needed. Shopping ,attractions, food and highway The staff was extremely courteous and helpful. I found the accommodations to be very clean and comfortable. I will definitely stay again!!!!!!

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for letting other guests know what a value our hotel is. We appreciate your review and hope to see you again very soon. More 

Germantown, Maryland
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

I chose this hotel because it was convenient to Hartford and Springfield. I was on a business trip and found this hotel was a little worse for a typical Residence Inn. The food service was on the lower end of the scale for the breakfast. They kept running out of plates, food, and the waffle mix. The first day I... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for choosing our hotel for your business travel needs. We are glad it was convenient for you. I would like to appologize for breakfast being so busy. The last few weeks of August we experience a large increase of leisure travel before school begins. I was assisting the breakfast attendant and we did our best... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed in a 2 bedroom suite for the night after spending the day at Six Flags. Very spacious and clean. We had a room on the 3rd floor and the windows were facing the woods which allowed for lots of privacy. We really liked everything especially the fireplace in the living room. Only complaint we had was most of the... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your review of our hotel. We appreciate your taking the time to tell others of your stay. We are happy to hear that you enjoyed your stime with us, and found your stay to be quiet and comfortable. More 

Downingtown, Pennsylvania
Level Contributor
131 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If one of the reasons you rent a hotel room for is a place to sleep right, then why is it that the beds are so horrible. I noticed, after we booked this room, that the complaints about the soft beds go back months to 2014 and maybe beyond! I also see that management likes to thank the guests for... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, We are so sorry to hear that you did not find your bed to be comfortable. I understand that some guest prefer a firm mattress while others like a softer one. We would like to look into this matter further to make sure it is not an issue with the mattress itself. Please feel free to contact... More 

Syracuse, New York, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a return visit to the Residence Inn in West Springfield. Three years ago we were on the third floor in the back building and the room was in good shape. Con -This year we were in the front building, second floor and I noticed that the furniture was looking sad. The couch was actually uncomfortable to sit on,... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your feedback on our hotel. We are happy that you found our hotel to be clean, spacious, and convenient for your travels. We understand that our hotel is begining to show some of it's age, and we are looking forward to updates in the future. Thank you again for your review. More 

Worcester
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel for a business trip, and although the property isn't new, I was impressed with how spacious and clean it was. The kitchenette is well-equip to serve a take-out dinner or cook a light meal. The only con I can think of is that the driveway in an awkward place to get to, you have to... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for reviewing the Residence Inn, West Springfield. Your feedback is a great way for other guests to learn about our hotel. We are glad that you enjoyed your spacious suite and found it to be well equiped for your needs. We hope you will choose us again when you travel to the area. More 

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