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Residence Inn West Springfield

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64 Border Way, West Springfield, MA 01089
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Residence Inn West Springfield
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Residence Inn West Springfield
Residence Inn West Springfield
Residence Inn West Springfield
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150 reviews from our community

Traveler rating
    48
    62
    22
    10
    8
See reviews for
60
18
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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austin texas
Contributor
13 reviews 13 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stay at this particular hotel frequently while traveling.The front desk is always helpful ,professional ,and remarkable in going above and beyond to help.! Hotel though,is getting shabby,furnishings in the rooms living area need reupholstering as they are dirty and/ or peeling off. The ac unit in the room needs to be updated, as it does not work if the... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback. It is always a pleasure to have you in our hotel. We look forward to the next time you come up for the Brimfield antique show. Your feedback will help make our hotel even better. Have a wonderful day. More 

pjpowers82
Top Contributor
128 reviews 128 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

While the hotel could use some upgrades like hallway paint and carpets, the rooms themselves are in good condition. The staff is extremely friendly. My room key didn't initially work, but when they saw me come down again they didn't make me wait in line. They just quickly rescanned the keys and got me on my way while politely asking... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. While we are happy that you found our staff capable of multi-tasking and friendly, we are sorry that you were under the impression that there may be a needle in the bathroom light. Many of our light fixtures have a small wire that hangs down from the... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I was recently flooded out of my home. I spent 2 months at this hotel. At a very chaotic time in my life I was given respect, dignity, and a very nice suite. I was always greeted with a smile. I work full time and also go to school. The housekeeping staff was always courteous and worked around my needs.... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you Khadijah for your kind words. We are happy we could be here for you in your time of need. When you can not be in our own house, we are happy to make you feel comfortable and welcome. Thank you for choosing us to be your home away from home. I have shared your comments with our staff. More 

Portland, Maine
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall we enjoyed our time at the Residence Inn. It seems to cater to the business traveler but is also perfect for families. We were able to spread out in a 2 bedroom unit, including a kitchen, eating area and living room. Each bedroom has its own bathroom, which is really nice for privacy. We also enjoyed the gas fireplace... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you kindly for your review of our hotel. Your comments will be shared with our team and within our organization. We hope to see you again very soon. More 

Boston, Massachusetts
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 13, 2015

My daughter and I stayed here 2 nights for a cheering competition at the Mass Mutual Center in Springfield. This property was in a great location, many dining options, grocery store and shopping right by the hotel. You could even walk to some of the restaurants. The breakfast in the am a big help when rushing to get out and... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank your for choosing our hotel while attending the cheerleading competition in Springfield. We are excited to host your event again when it comes back to town. Have a wonderful day. More 

NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2015

Looking for a great place to stay in West Springfield, MA? WELL SEARCH NO MORE. The Residence Inn Marriott is where you want to be! The staff was efficient, courteous and honest! It all began with my phone conversation with Jamal carter (Assistant GM). He put my mind at ease and provided us with an awesome suite to accomodate our... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your amazing review of our hotel. It has been shared with the entire staff. We feel very proud and excited that we were able to provide you with such exceptional service. We hope to see you again on your next trip to West Springfield. More 

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed March 25, 2015

Because of a flood in my home that basically destroyed everything (floors, walls, ceilings, furniture, clothing, possessions) I stayed at the Residence Inn for ten months. I found the staff to be very friendly and helpful, hospitable, and very nice. A buffet breakfast wad served every morning, and there were light dinners served 3 nights a week. As with any... More 

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Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear Steve, Thank you so much for choosing us when you were going through such a rough time with your house. It was a pleasure having you, and we miss seeing your face every day. We hope that you are doing well. Thank you so much for the post card. Have fun in Vegas! More 

Illinois
Top Contributor
60 reviews 60 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 24, 2015

Hard to find, could use some signs, and most GPS units send you in the wrong direction. Take 13A not 13B. Very quiet, nice breakfast, and very friendly staff. Reasonably priced, and rooms were very clean.

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. It was a pleasure hosting your team at our hotel. Have a wonderful day. More 

Boston, MA
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 23, 2015

I spend a good deal of time in Marriott Hotels across the country. I found this Residence Inn to be a great stop with true Marriott service. The young man that greeted me upon my arrival was very courteous and professional. The room was clean and the hotel was clean and appeared well managed.

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you so much for your review. We are gllad that we could provide you with friendly service for your stay in West Springfield. Have a wonderful day. More 

petersam
Top Contributor
82 reviews 82 reviews
51 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 22, 2015

We really enjoyed our stay at this Residence Inn. The lobby and rooms are clean and comfortable. Everything worked well. And the front desk staff were very helpful between check in and check out. The hotel is located off Rt. 5 adjacent to I-91 and very close to I-90. There are dozens of restaurants and shops nearby. It is especially... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for choosing Residence Inn, West Springfield for your travel needs. We are happy that you enjoyed your stay with us and hope to see you again soon. More 

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