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Residence Inn West Springfield

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64 Border Way, West Springfield, MA 01089
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Residence Inn West Springfield
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Residence Inn West Springfield
Residence Inn West Springfield
Residence Inn West Springfield
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146 reviews from our community

Traveler rating
    46
    61
    22
    9
    8
See reviews for
58
18
5
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Boston, Massachusetts
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My daughter and I stayed here 2 nights for a cheering competition at the Mass Mutual Center in Springfield. This property was in a great location, many dining options, grocery store and shopping right by the hotel. You could even walk to some of the restaurants. The breakfast in the am a big help when rushing to get out and... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank your for choosing our hotel while attending the cheerleading competition in Springfield. We are excited to host your event again when it comes back to town. Have a wonderful day. More 

NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Looking for a great place to stay in West Springfield, MA? WELL SEARCH NO MORE. The Residence Inn Marriott is where you want to be! The staff was efficient, courteous and honest! It all began with my phone conversation with Jamal carter (Assistant GM). He put my mind at ease and provided us with an awesome suite to accomodate our... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your amazing review of our hotel. It has been shared with the entire staff. We feel very proud and excited that we were able to provide you with such exceptional service. We hope to see you again on your next trip to West Springfield. More 

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed 3 weeks ago

Because of a flood in my home that basically destroyed everything (floors, walls, ceilings, furniture, clothing, possessions) I stayed at the Residence Inn for ten months. I found the staff to be very friendly and helpful, hospitable, and very nice. A buffet breakfast wad served every morning, and there were light dinners served 3 nights a week. As with any... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear Steve, Thank you so much for choosing us when you were going through such a rough time with your house. It was a pleasure having you, and we miss seeing your face every day. We hope that you are doing well. Thank you so much for the post card. Have fun in Vegas! More 

Illinois
Top Contributor
60 reviews 60 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hard to find, could use some signs, and most GPS units send you in the wrong direction. Take 13A not 13B. Very quiet, nice breakfast, and very friendly staff. Reasonably priced, and rooms were very clean.

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. It was a pleasure hosting your team at our hotel. Have a wonderful day. More 

Boston, MA
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spend a good deal of time in Marriott Hotels across the country. I found this Residence Inn to be a great stop with true Marriott service. The young man that greeted me upon my arrival was very courteous and professional. The room was clean and the hotel was clean and appeared well managed.

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you so much for your review. We are gllad that we could provide you with friendly service for your stay in West Springfield. Have a wonderful day. More 

petersam
Top Contributor
82 reviews 82 reviews
51 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay at this Residence Inn. The lobby and rooms are clean and comfortable. Everything worked well. And the front desk staff were very helpful between check in and check out. The hotel is located off Rt. 5 adjacent to I-91 and very close to I-90. There are dozens of restaurants and shops nearby. It is especially... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for choosing Residence Inn, West Springfield for your travel needs. We are happy that you enjoyed your stay with us and hope to see you again soon. More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 21, 2015

This hotel is not up to Marriot standards. I live in hotels most of the time. I have been here for a couple of months and I have seen the problems here. The staff is very friendly and helpful. The rooms are fairly clean but they do skip days for cleaning-- not many but it happens about once a week.... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, I have met you several times during your stay with us and must tell you that speaking to you is always a pleasure. Please know that as stated during our most recent interaction, I have and will be addressing the items mentioned to my staff. Regarding housekeeping, we have noted several days that have the Do not... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 4, 2015

I have stayed at this hotel 4x nowo for events at the Eastern States Exposition Center in West Springfield. It's only a few minutes drive to the venue. Rooms are clean and there is always plenty of parking. There's a 5 Guys Burgers and On The Border Mexican food restaurant within a very short walk. Mexican place is good -... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback on our hotel. We are happy that you enjoyed our location during your trip to the Eastern States Fairground Dog show. It is a wonderful event and our pet friendly hotel is happy to accomodate you and your pet. Have a wonderful new year and we hope to see you again soon. More 

New York City, New York
1 review
1 of 5 stars Reviewed January 3, 2015

Stayed here for New Years, worst $150.00 a night I ever spent!! The room was disgusting huge stain on the couch that housekeeping must have missed which I do not understand, burns in the carpets, huge stains, hair in the bathroom sink, also bathroom sink had toothpaste from the pervious person who stayed. We were so tired we put blankets... More 

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Good morning, I would like to take a moment and address your concerns as I was the person who checked you out in the morning of your departure. The only item that you addressed with me was the stain on the couch. The staff and I addressed this right away. We shampooed the entire couch, and the stain did come... More 

Westport, Connecticut
Senior Contributor
23 reviews 23 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 1, 2015

Unfortunately this Marriott Residence Inn hasn't updated its beds so you can forget the thought of getting a good night sleep here. They do offer free daily breakfast BUT if you look forward to fresh eggs as a part of your first meal these are of the powder variety and don't measure up to the real thing. The remainder of... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to give us your feedback. I would like to take the time to address some of your concerns, as sadly your stay with us did not meet your expectations. Regarding our breakfast, please rest assured that we as a Marriott do not use powdered eggs. Eggs are in liquid form prior to being made... More 

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