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All 18 West Springfield hotels

Residence Inn West Springfield

3.0 of 5 Hotel   |   64 Border Way, West Springfield, MA 01089
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76%
Certificate of Excellence 2013
A recent review
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113 people have reviewed this hotel

Traveler rating
    34
    50
    18
    5
    6
See reviews for
46
15
2
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
miami
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel was great for the 6 day period we stayed. However if you plan on using the pull-out bring a foam topper with you. I talked to the front desk about the condition of the pull out and they had no solution for me. They provided an extra blanket to try and help the situation but it was still... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for staying with us at Residence Inn, West Springfield. I know how important sleep quality is, and I am so sorry that we were not able to provide that for you with our pull out sofa. We will definitely be looking into possible solutions for this. I hope that you will not let this matter... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 weeks ago

Clean, comfortable and friendly. We stayed at this hotel for two nights while attending a convention at the Mass Mutual Center. The beds were comfortable, the rooms were very clean, and the mini kitchen was a great help to prepare for our longs days. We had the studio room and it offered plenty of room for our family of three... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you so much for your feedback on our hotel. We are so happy that you enjoyed your stay with us. We hope to see you again in the near future. Have a wonderful day! More

Lynnwood, WA
Top Contributor
69 reviews 69 reviews
26 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is off of a divided road, so you have to make a u-turn to turn onto the the hotel access road, but the hotel itself is nice, the bed is comfortable, the check in clerk was friendly and helpful and the breakfast was as nice as any residence inn I've stayed at.

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We greatly appreciate you taking the time to write about your experience with us. Have a wonderful day! More

Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

As a consultant, whose travels can range from one and two week engagements to multi-month contracts, my first choice in hotels has evolved to become Residence Inn. My experience at their West Springfield inn has been typically excellent. My essentials in business travel are: reliable, convenient, and free WiFi connectivity; a peaceful and noise-free environment; a comfortable bed; clean and... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

I can not express enough, my gratitude for your detailed review of our hotel. We strive to provide the excellent service that you described. When someone, such as yourself, takes the time to let other travelers know about your great experience with us, it makes all of our hard work worthwhile. Thank you again! More

Mexico, Maine
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 19, 2014

This Residence Inn had a friendly front desk staff, as well as clean and spacious rooms! The furniture in the rooms were a little worn. This was the average hotel experience, with some negatives preventing it from being a superior hotel experience. We had three adults in our room and housekeeping only put two large towels in there for the... More

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for writing a detailed review, expressing your concerns. I would like to start by saying, thank you for choosing us for your stay. I do apologize for the note left in your room, if you could please contact me I would like to know what room you were in, as this is not standard practice and I would... More

Longmeadow, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 10, 2014

We stayed here while moving into the local area until we could close on our house. This hotel is perfect for that--pet-friendly, pool & hot tub, free breakfast daily, free dinner 3x per week, convenient to shopping & restaurants. Definitely would stay here again!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Relocations are our specialty. Residence Inn is designed with the extended stay traveler in mind. We are happy that you enjoyed your room. It was our pleasure to make your moving experience just a little bit easier, because as we all know, moving can be tough. We hope you are enjoying your new house. Have a wonderful day! More

Albany, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 5, 2014

Spend many of nights in the area, doing projects at the air base in Westover. The hotel sits back off the road in West Springfield. It has all the accommodations for someone who needs more than an overnighter. The staff is outstanding. The property is as clean as a whistle, and I couldn't be more comfortable. Check it out!!!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

We are so happy that you found our hotel. It is a pleasure to have you stay with us. Thank you for letting other travelers know about your great experience at a Residence Inn, West Springfield. More

Albany, NY
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 2, 2014

First off the location is great--away from the highway, so we were hopeful of a quiet stay. We were also initially given a room on the top floor--again hopeful of a quiet stay. When we entered our assigned room, however, we were taken by surprise. It had not been cleaned and it was a mess. With the amount of food... More

Was this review helpful? Yes 2
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for giving us the feedback we need to make our hotel a better place. I would like to appologize for room 416 not being ready at the time of your check in. This room had in fact checked out and got marked as clean in error when it was not ready. This mistake should never happen and I... More

Hartford, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2014

We stayed here with our kids for a quick overnight. The place was clean, the staff friendly, and it had everything we needed. Our room was quiet, we enjoyed the pool, and a quick walk to the On the Border next door. Breakfast was hot and delicious. Every staff person we encountered were friendly and helpful. We would definitely stay... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you so much for telling fellow travelors about your stay here at the Residence Inn, West Springfield. We are so happy to hear that you enjoyed your time with us. We hope to see you folks again soon. Have a wonderful weekend! More

Cape Cod, Massachusetts
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 19, 2013

We are a family of 3 that stayed(for the second time) at the Residence Inn. We arrived early the day before Thanksgiving and expected a long wait for the room. We were delighted to have a room available and a free upgrade was a definite plus. All of the personnel that we dealt with were very friendly and helpful. The... More

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Welcome back to the Residence Inn. We are happy to have had you as a return guest at our hotel. We are delighted that our hotel was able to meet the needs of your family for the 2nd time. Next time you are in the area, we at Residence Inn, would love for your to come for a 3rd time.... More

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Additional Information about Residence Inn West Springfield

Also Known As:
Residence Inn West Springfield Hotel West Springfield
Residence Inn West Springfield Hotel
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott
Address: 64 Border Way, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in West Springfield
#3 Business Hotel in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
Reservation Options:
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