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All 18 West Springfield hotels

Residence Inn West Springfield

3.0 of 5 Hotel   |   64 Border Way, West Springfield, MA 01089
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Ranked #6 of 18 Hotels in West Springfield
A recent review
5 of 5 stars reviewed yesterday
Simonebilodeau
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134 reviews from our community

Traveler rating
    42
    56
    22
    7
    7
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54
17
4
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I just loved how it felt like I was not in hotel very home like and very clean and staff very friendly love the fact of pool and sauna and breakfast included was near shopping and resterants and right off mass pike I stay their and put my family their on holidays they love it their

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Tampa, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Wow! Everything you would hope for in any hotel stay was present at Residence Inn West Springfield.......sweet, exceptional staff, great beds, quiet halls, lovely hotel in beautiful setting! The 4 of us female family members were up for A Family wedding for a long weekend and stayed in the 2 bedroom with firpIace and we LOVED it. I am so... More

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Vermont
Contributor
18 reviews 18 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This hotel needs a thorough cleaning. I always try to stay at Marriott properties and as a Gold member expect a high level of service. First bad sign was when I checked in and was not greeted as a Marriott Elite guest. When I made the reservation (two months in advance) I requested a high floor. Normally that request is... More

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your feedback on our hotel. I would like to personally address some of your concerns. As you are aware we had both a dog show and hockey tournaments going on this weekend. Two of the hockey teams began checking in before 1pm. In an attempt to accommodate all of the early check ins, we... More

Chester Springs, PA
Top Contributor
50 reviews 50 reviews
27 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were on a college visit to UMass in Amherst but there were no hotels available there, so we booked this Marriott in West Springfield. It was about 1/2 hour from Amherst, but it had easy on/off access to the highway, so it was convenient. We arrived late at night and were quickly checked in by a friendly staff member.... More

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for staying with us while visiting UMASS. We appreciate your business and are delighted that we could be of service when you needed a room. We hope that you will choose us again on the next parents weekend. Have a wonderful day. More

Kettering, Ohio
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 14, 2014

When traveling we look for the closest Residence Inn to our destination - yes we are fans. The West Springfield inn meets the standards we expect, and exceeded these through the friendly service and general positive attitude of the staff. It is a bit complicated to find the entrance, but because it us away from the roadways it was pleasantly... More

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your choosing our hotel for your travel needs. We are happy to hear that you are fans of the Residence Inn brand. We are happy that we met your expectations and hope to see you again soon. More

1 review
5 of 5 stars Reviewed October 9, 2014

When I got to the front desk it was very easy to check in. Jamal did an excellent job! When i got to my room it was beautiful, it was just like home with a kitchen and a living room. They have dinner socials with delicious food. Breakfast was excellent. All this is included in your stay also free wifi.... More

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you so much for your kind words. We are happy that you enjoyed your stay with us. We hope to see you again soon. More

1 review
1 of 5 stars Reviewed October 8, 2014

For a Marriott. ..I expected better. Mold on the ceiling of the bathroom. ..vomit next to the toilet on the door frame. ..The pullout couch was disgusting and could not be slept on. Also vomit. Not worth it. Stay somewhere else.

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Please contact me directly to discuss this matter further. This is not a typical review for our hotel, and we would like to get more information as this was not reported during your stay. I look forward to hearing back from you. Thank you for your time. More

potsdam NY
Top Contributor
204 reviews 204 reviews
47 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed September 7, 2014

Dropping our child off to WNE this place was near the school and had a nice suite for three adults. Near the campus and close to dining we were very happy with our stay. The front end staff was great and we definably will be staying here again. Close walk to the nearby bar and the food was good. Hard... More

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Congratulations on your child attending WNEC. It is a wonderful school, and you should be very proud. Thank you for choosing our hotel for your stay. We hope to see you again on your next visit. Have a wonderful week! More

Worcester, Massachusetts
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014 via mobile

I stay here on business at least weekly. It's convenient, clean and i love the staff! They are all wonderful! I tell everyone I know who needed to stay overnight in this area to stay here. I am a big fan

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Tammy D, Manager at Residence Inn West Springfield, responded to this review

Thank you so very much for staying with us weekly, we love to make this a home away from home for everyone. More

Palm Beach Gardens, Florida
Top Contributor
85 reviews 85 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 21, 2014

I agree that the road leading into the hotel is not pretty. Plus the city doesn't let them put signage on the highway so it can be hard to find. I'm familiar with the area so it's not as much as a problem. I stayed there two nights and was totally satisfied with my room and the staff. Didn't really... More

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for choosing Residence Inn, West Springfield for your travel needs. We are happy that you will be staying with us again in September. We look forward to seeing you again. More

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Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn

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