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Residence Inn West Springfield

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64 Border Way, West Springfield, MA 01089
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Residence Inn West Springfield
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Residence Inn West Springfield
Residence Inn West Springfield
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156 Reviews from our TripAdvisor Community

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Traveler rating
    50
    64
    24
    10
    8
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64
18
5
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario's Near North, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A quick one night stay at this Residence Inn and it meets the standard of Marriott. The staff was very helpful and friendly. Check in was busy but the desk staff was organized and personable despite being under some pressure from an influx of guests. The room was clean and well-appointed with a full sized fridge, small in room kitchen... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. Your comments will be shared within our organization to help us in improving our process. We understand that you found your bed to be too soft for your comfort. I am deeply sorry that you were unable to get a good nights rest. I understand how important that is. Please let us... More 

Goffstown, New Hampshire
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have key things I look for in a stay- clean rooms, location and friendly staff. This hotel had them all. We enjoyed being able to jump down to lobby in the morning for breakfast too. I will say our room was next to the stairs and there was a family above us who clearly couldn't decide whether they wanted... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your wonderful review of our hotel. It is always makes us happy when a guest leaves satidfied and is able to take the time out of their busy day to let others know about their experience. We hope that you choose us again in your future travels to the area. More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

I spent 3 days at this Residence Inn (Marriott) and was pleased with the cleanliness and staff. The rooms are equipped with a full kitchen and the beds are conveniently placed near the restrooms with rotating TV so you can watch in bed or on the couch in the little living room. Housekeeper staff and front desk were very friendly... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you very much for your feedback on our hotel. We are so happy that you had a pleasant stay with us. Please cal us when you are in the area again. More 

Concord, NH
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 7, 2015

This Residence Inn was a great choice. The location is perfect, close to the major highways, within a mile or two of 20 or 30 restaurants, but far enough off the main road ( Riverdale Rd ) to be quiet. The staff were friendly and helpful, the room was spotless and comfortable, and the amenities include an exercise room, pool... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are happy you enjoyed your stay. More 

Boston, Massachusetts
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 26, 2015

My family and I were looking for a hotel near Montague for a wedding, and found this great deal at the Residence Inn -- by far the most affordable option in the area, especially for a 2 bedroom suite. I have stayed at many a Residence Inn and other Marriott property before, and found this one to largely meet similar... More 

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. Your feedback will assist us in making our hotel better. We hope to see you again in your travels. More 

austin texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 19, 2015

We stay at this particular hotel frequently while traveling.The front desk is always helpful ,professional ,and remarkable in going above and beyond to help.! Hotel though,is getting shabby,furnishings in the rooms living area need reupholstering as they are dirty and/ or peeling off. The ac unit in the room needs to be updated, as it does not work if the... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback. It is always a pleasure to have you in our hotel. We look forward to the next time you come up for the Brimfield antique show. Your feedback will help make our hotel even better. Have a wonderful day. More 

pjpowers82
Level Contributor
130 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed May 13, 2015

While the hotel could use some upgrades like hallway paint and carpets, the rooms themselves are in good condition. The staff is extremely friendly. My room key didn't initially work, but when they saw me come down again they didn't make me wait in line. They just quickly rescanned the keys and got me on my way while politely asking... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. While we are happy that you found our staff capable of multi-tasking and friendly, we are sorry that you were under the impression that there may be a needle in the bathroom light. Many of our light fixtures have a small wire that hangs down from the... More 

1 review
5 of 5 stars Reviewed May 6, 2015

I was recently flooded out of my home. I spent 2 months at this hotel. At a very chaotic time in my life I was given respect, dignity, and a very nice suite. I was always greeted with a smile. I work full time and also go to school. The housekeeping staff was always courteous and worked around my needs.... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you Khadijah for your kind words. We are happy we could be here for you in your time of need. When you can not be in our own house, we are happy to make you feel comfortable and welcome. Thank you for choosing us to be your home away from home. I have shared your comments with our staff. More 

Portland, Maine
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 24, 2015

Overall we enjoyed our time at the Residence Inn. It seems to cater to the business traveler but is also perfect for families. We were able to spread out in a 2 bedroom unit, including a kitchen, eating area and living room. Each bedroom has its own bathroom, which is really nice for privacy. We also enjoyed the gas fireplace... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you kindly for your review of our hotel. Your comments will be shared with our team and within our organization. We hope to see you again very soon. More 

Boston, Massachusetts
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 13, 2015

My daughter and I stayed here 2 nights for a cheering competition at the Mass Mutual Center in Springfield. This property was in a great location, many dining options, grocery store and shopping right by the hotel. You could even walk to some of the restaurants. The breakfast in the am a big help when rushing to get out and... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank your for choosing our hotel while attending the cheerleading competition in Springfield. We are excited to host your event again when it comes back to town. Have a wonderful day. More 

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