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All 18 West Springfield hotels

Residence Inn West Springfield

3.0 of 5 Hotel   |   64 Border Way, West Springfield, MA 01089
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Residence Inn West Springfield
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77%
Ranked #3 of 18 hotels in West Springfield
A recent review
3 of 5 stars reviewed 5 days ago
P C
  • Reviews (119)
  • Photos (35)
  • Amenities
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  • Room tips (20)
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119 people have reviewed this hotel

Traveler rating
    38
    51
    19
    5
    6
See reviews for
47
15
2
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed 5 days ago NEW

We usually stay at Marriott properties and have become very familiar with their facilities. Although some of the regular plusses were apparent (nice mini kitchen, well laid out breakfast, clean bathroom), other aspects need attention. Some of the bath towels were threadbare, with strings on the edges; the air conditioner was noisy, the mattress on the pullout couch was stained... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. We will use your comments and suggestions to help us improve our operations. I am deeply sorry that your stay did not meet your expectations. We strive to make each and every stay a pleasant one, and hope that you will give us another chance and stay... More

Utica
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Staff is amazing at The Residence Inn. Front desk extremely helpful, the breakfast chef was so sweet and accommodating and Mary who is the head of housekeeping is an angel. My son had left his 2 beloved stuffed animals tucked away in our room and Mary saved the day. She sent them right to our home at no charge to... More

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

We are pleased to hear that you had a wonderful stay. I shared your comments with Mary from our front desk, and she was very happy that she was able to make you happy. That is what our job is all about. We hope to see you again when you are in the area. More

Tucson, Arizona
Top Contributor
69 reviews 69 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel for its proximity to Six Flags New England. It is off the beaten path, so the hotel as a whole is nice & quiet. Check in was efficient & smooth, and the front desk clerk was kind & professional. The room was spacious, clean, with a nice sized mini kitchen, fully equipped with the necessities. We... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

We are so happy that you enjoyed your stay with us. Thank you for letting other travelers know about your experience with us. We hope to see you again soon. More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I come to the area frequently for horse shows and have stayed at five different area hotels. The two Marriott ones (downtown and this one) have been the best by far. I love the spacious and clean rooms here and the staff has all been very friendly and helpful. Room is very well appointed and I enjoyed how it was... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, We are so happy you chose to stay with us during the horse show. Thank you for recommending us to other travelers. We appreciate your taking the time to give us your feedback. We hope to see you again soon. More

austin texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 19, 2014

All employees very helpful,, specifically,, Anya manager went above with service. Other special employees were Nic and Jamail. We stay there several times a year,,, and their service is exceptional, better than even the Ritz Carlton in the same hotel .chain

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you so much for your kind words. It is always. Having our service compared to that of Ritz Carlton is an absolute honor. Thank you so much, and we hope to see you again. More

Springfield, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

What a cozy place to stay. They have amazing service and great rooms. You will enjoy your stay to the max. When you plan a trip make sure it here. They have a great pool, and amazing people working a great place for kids too!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Tammy D, Manager at Residence Inn West Springfield, responded to this review

Thank you so very much for staying with us, it was a pleasure having you here and we hope that you will visit again when you are in the area. Thank you for making us your home away from home. More

miami
Contributor
15 reviews 15 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 16, 2014

The hotel was great for the 6 day period we stayed. However if you plan on using the pull-out bring a foam topper with you. I talked to the front desk about the condition of the pull out and they had no solution for me. They provided an extra blanket to try and help the situation but it was still... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for staying with us at Residence Inn, West Springfield. I know how important sleep quality is, and I am so sorry that we were not able to provide that for you with our pull out sofa. We will definitely be looking into possible solutions for this. I hope that you will not let this matter... More

New York City, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2014

Clean, comfortable and friendly. We stayed at this hotel for two nights while attending a convention at the Mass Mutual Center. The beds were comfortable, the rooms were very clean, and the mini kitchen was a great help to prepare for our longs days. We had the studio room and it offered plenty of room for our family of three... More

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you so much for your feedback on our hotel. We are so happy that you enjoyed your stay with us. We hope to see you again in the near future. Have a wonderful day! More

Lynnwood, WA
Top Contributor
70 reviews 70 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 20, 2014

The hotel is off of a divided road, so you have to make a u-turn to turn onto the the hotel access road, but the hotel itself is nice, the bed is comfortable, the check in clerk was friendly and helpful and the breakfast was as nice as any residence inn I've stayed at.

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We greatly appreciate you taking the time to write about your experience with us. Have a wonderful day! More

Plano, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2014

As a consultant, whose travels can range from one and two week engagements to multi-month contracts, my first choice in hotels has evolved to become Residence Inn. My experience at their West Springfield inn has been typically excellent. My essentials in business travel are: reliable, convenient, and free WiFi connectivity; a peaceful and noise-free environment; a comfortable bed; clean and... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

I can not express enough, my gratitude for your detailed review of our hotel. We strive to provide the excellent service that you described. When someone, such as yourself, takes the time to let other travelers know about your great experience with us, it makes all of our hard work worthwhile. Thank you again! More

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Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
88

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