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Residence Inn West Springfield

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64 Border Way, West Springfield, MA 01089
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1 room 1 guest
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Residence Inn West Springfield
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161 Reviews from our TripAdvisor Community

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Traveler rating
    51
    66
    25
    11
    8
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66
18
5
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Germantown, Maryland
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

I chose this hotel because it was convenient to Hartford and Springfield. I was on a business trip and found this hotel was a little worse for a typical Residence Inn. The food service was on the lower end of the scale for the breakfast. They kept running out of plates, food, and the waffle mix. The first day I... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for choosing our hotel for your business travel needs. We are glad it was convenient for you. I would like to appologize for breakfast being so busy. The last few weeks of August we experience a large increase of leisure travel before school begins. I was assisting the breakfast attendant and we did our best... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed in a 2 bedroom suite for the night after spending the day at Six Flags. Very spacious and clean. We had a room on the 3rd floor and the windows were facing the woods which allowed for lots of privacy. We really liked everything especially the fireplace in the living room. Only complaint we had was most of the... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your review of our hotel. We appreciate your taking the time to tell others of your stay. We are happy to hear that you enjoyed your stime with us, and found your stay to be quiet and comfortable. More 

Downingtown, Pennsylvania
Level Contributor
131 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed 1 week ago

If one of the reasons you rent a hotel room for is a place to sleep right, then why is it that the beds are so horrible. I noticed, after we booked this room, that the complaints about the soft beds go back months to 2014 and maybe beyond! I also see that management likes to thank the guests for... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, We are so sorry to hear that you did not find your bed to be comfortable. I understand that some guest prefer a firm mattress while others like a softer one. We would like to look into this matter further to make sure it is not an issue with the mattress itself. Please feel free to contact... More 

Syracuse, New York, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a return visit to the Residence Inn in West Springfield. Three years ago we were on the third floor in the back building and the room was in good shape. Con -This year we were in the front building, second floor and I noticed that the furniture was looking sad. The couch was actually uncomfortable to sit on,... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your feedback on our hotel. We are happy that you found our hotel to be clean, spacious, and convenient for your travels. We understand that our hotel is begining to show some of it's age, and we are looking forward to updates in the future. Thank you again for your review. More 

Worcester
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for a business trip, and although the property isn't new, I was impressed with how spacious and clean it was. The kitchenette is well-equip to serve a take-out dinner or cook a light meal. The only con I can think of is that the driveway in an awkward place to get to, you have to... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for reviewing the Residence Inn, West Springfield. Your feedback is a great way for other guests to learn about our hotel. We are glad that you enjoyed your spacious suite and found it to be well equiped for your needs. We hope you will choose us again when you travel to the area. More 

Ontario's Near North, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed July 19, 2015

A quick one night stay at this Residence Inn and it meets the standard of Marriott. The staff was very helpful and friendly. Check in was busy but the desk staff was organized and personable despite being under some pressure from an influx of guests. The room was clean and well-appointed with a full sized fridge, small in room kitchen... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. Your comments will be shared within our organization to help us in improving our process. We understand that you found your bed to be too soft for your comfort. I am deeply sorry that you were unable to get a good nights rest. I understand how important that is. Please let us... More 

Goffstown, New Hampshire
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 7, 2015

I have key things I look for in a stay- clean rooms, location and friendly staff. This hotel had them all. We enjoyed being able to jump down to lobby in the morning for breakfast too. I will say our room was next to the stairs and there was a family above us who clearly couldn't decide whether they wanted... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your wonderful review of our hotel. It is always makes us happy when a guest leaves satidfied and is able to take the time out of their busy day to let others know about their experience. We hope that you choose us again in your future travels to the area. More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 15, 2015

I spent 3 days at this Residence Inn (Marriott) and was pleased with the cleanliness and staff. The rooms are equipped with a full kitchen and the beds are conveniently placed near the restrooms with rotating TV so you can watch in bed or on the couch in the little living room. Housekeeper staff and front desk were very friendly... More 

Was this review helpful? Yes
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you very much for your feedback on our hotel. We are so happy that you had a pleasant stay with us. Please cal us when you are in the area again. More 

Concord, NH
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 7, 2015

This Residence Inn was a great choice. The location is perfect, close to the major highways, within a mile or two of 20 or 30 restaurants, but far enough off the main road ( Riverdale Rd ) to be quiet. The staff were friendly and helpful, the room was spotless and comfortable, and the amenities include an exercise room, pool... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. We are happy you enjoyed your stay. More 

Boston, Massachusetts
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 26, 2015

My family and I were looking for a hotel near Montague for a wedding, and found this great deal at the Residence Inn -- by far the most affordable option in the area, especially for a 2 bedroom suite. I have stayed at many a Residence Inn and other Marriott property before, and found this one to largely meet similar... More 

Was this review helpful? Yes 2
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. Your feedback will assist us in making our hotel better. We hope to see you again in your travels. More 

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