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All 18 West Springfield hotels

Residence Inn West Springfield

3.0 of 5 Hotel   |   64 Border Way, West Springfield, MA 01089
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Residence Inn West Springfield
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76%
Ranked #4 of 18 hotels in West Springfield
A recent review
3 of 5 stars reviewed yesterday
GuinnessBoy1950 Trent Hills, Canada
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  • Reviews (123)
  • Photos (35)
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  • Room tips (20)
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123 people have reviewed this hotel

Traveler rating
    38
    52
    21
    6
    6
See reviews for
50
16
2
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Trent Hills, Canada
Top Contributor
126 reviews 126 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This property is perfect for travellers passing through Springfield. Friendly staff, great breakfast included in the price, clean room and a good quiet night's sleep. However, the rooms are a little run down. Old cigarette burns on our carpet and worn furniture. For more than $150 a night (a discount rate) we expect a little better.

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New Jersey
Contributor
16 reviews 16 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel during a 3-day family trip to Six Flags New England. The room was nice, although some of the furniture was a bit worn out. The sofa bed in the living room area was not comfortable. Also, we weren't sure what was the purpose of a vent between the bedroom and the living room. We had... More

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for giving us feedback on your recent stay. We are happy that you chose us, and would again in the future. We understand that our property is starting to show some age, and are working on making improvements. Guest feedback, such as yours, helps us focus on the items that matter most to our guests.... More

Stowe, Vermont
Top Contributor
55 reviews 55 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First the good news: The young man who greeted us at the front desk was very personable and professional. Things went downhill from there, though. The suite had a big stain on the carpet, but worst of all were the USED coffee filters I had to remove from the coffee maker before being able to use it -- not one,... More

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for letting us know about your recent stay with us. I am happy to hear that the front desk agent provided you with excellent service, this is always our mission. I am sorry to hear about the oversight of the coffee filters left in the room. This should have absolutely not happened and I have... More

Villanova, Pennsylvania
Top Contributor
88 reviews 88 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This RI was a familiar cookie cutter place. We had a two room suite, which was clean and comfortable. The out of style oak kitchen cabinets had been refinished in a dark stain. The breakfast experience was below par for a RI on a Sunday. It was understaffed. Food was slow to come out. We took our food out to... More

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Tammy D, Manager at Residence Inn West Springfield, responded to this review

Thank you very much for insight on areas that we can improve upon during busy times. It is always a pleasure to hear from all our guest so we can make your next stay a better one. Sincerely, Tammy More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We usually stay at Marriott properties and have become very familiar with their facilities. Although some of the regular plusses were apparent (nice mini kitchen, well laid out breakfast, clean bathroom), other aspects need attention. Some of the bath towels were threadbare, with strings on the edges; the air conditioner was noisy, the mattress on the pullout couch was stained... More

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GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for taking the time to review our hotel. We will use your comments and suggestions to help us improve our operations. I am deeply sorry that your stay did not meet your expectations. We strive to make each and every stay a pleasant one, and hope that you will give us another chance and stay... More

Utica
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Staff is amazing at The Residence Inn. Front desk extremely helpful, the breakfast chef was so sweet and accommodating and Mary who is the head of housekeeping is an angel. My son had left his 2 beloved stuffed animals tucked away in our room and Mary saved the day. She sent them right to our home at no charge to... More

Was this review helpful? Yes 2
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

We are pleased to hear that you had a wonderful stay. I shared your comments with Mary from our front desk, and she was very happy that she was able to make you happy. That is what our job is all about. We hope to see you again when you are in the area. More

Tucson, Arizona
Top Contributor
71 reviews 71 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose this hotel for its proximity to Six Flags New England. It is off the beaten path, so the hotel as a whole is nice & quiet. Check in was efficient & smooth, and the front desk clerk was kind & professional. The room was spacious, clean, with a nice sized mini kitchen, fully equipped with the necessities. We... More

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

We are so happy that you enjoyed your stay with us. Thank you for letting other travelers know about your experience with us. We hope to see you again soon. More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I come to the area frequently for horse shows and have stayed at five different area hotels. The two Marriott ones (downtown and this one) have been the best by far. I love the spacious and clean rooms here and the staff has all been very friendly and helpful. Room is very well appointed and I enjoyed how it was... More

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, We are so happy you chose to stay with us during the horse show. Thank you for recommending us to other travelers. We appreciate your taking the time to give us your feedback. We hope to see you again soon. More

austin texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 19, 2014

All employees very helpful,, specifically,, Anya manager went above with service. Other special employees were Nic and Jamail. We stay there several times a year,,, and their service is exceptional, better than even the Ritz Carlton in the same hotel .chain

Was this review helpful? Yes 2
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you so much for your kind words. It is always. Having our service compared to that of Ritz Carlton is an absolute honor. Thank you so much, and we hope to see you again. More

Springfield, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 6, 2014

What a cozy place to stay. They have amazing service and great rooms. You will enjoy your stay to the max. When you plan a trip make sure it here. They have a great pool, and amazing people working a great place for kids too!

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Tammy D, Manager at Residence Inn West Springfield, responded to this review

Thank you so very much for staying with us, it was a pleasure having you here and we hope that you will visit again when you are in the area. Thank you for making us your home away from home. More

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Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
88

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