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Residence Inn West Springfield

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64 Border Way, West Springfield, MA 01089
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Residence Inn West Springfield
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187 Reviews from our TripAdvisor Community

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Plymouth, NH
Level Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were attending a Training Seminar. My husband is 6'4" so reserving a King Sz bed was the reason we made our reservation early and printed out the confirmation. Upon arrival at 3PM our room was "not available", "we're full up". We were given offsets to make up for the queen we would have to share, but upon going to... More 

Helpful?
Thank Jan A
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to write a review. I am so sorry that in our haste to get you in for our 3pm check in, we switched your room type. I am aware that we were a bit oversold on our Studio rooms this Saturday due to several large events coming into the area. We are happy that... More 

Warwick, Rhode Island, United States
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Do not stay here. The floors creak whenever someone takes a step on them. I guess if you are on the top floor it might be better, but being on the second floor was a nightmare. Sounded like a herd of elephants walking around above my head! Nothing worse than a noisy hotel when you are trying to sleep.

Helpful?
Thank M R
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, We are so sorry to hear that you had some noisy neighbors above you. From our front desk log, I do show that the complaint was taken very seriously. The front desk moved you to the fourth floors, assuring that you would not have anyone above you, and they made a call to the room that was... More 

West Springfield, Massachusetts
1 review
5 of 5 stars Reviewed 4 weeks ago

This little get away was amazing thanks to the staff working! From check in to check out I was giving everything I needed and more. I plan on staying more often. They are here for You and want to make your stay awesome.

Review collected in partnership with this hotel

Helpful?
Thank aumanih
Anna B, General Manager at Residence Inn West Springfield, responded to this review

Thank you for staying at our hotel for your get away. We are happy that you enjoyed your time with us, and hope to see you again soon. More 

Amsterdam, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Friendly Staff , great supper and breakfast Good wifi Well lighted parking lot Very fast check in and check out I would recommend this hotel to other employees of the company I work for as for the reasons stated above.

Review collected in partnership with this hotel

Helpful?
Thank danwW8854FG
Buzzards Bay, Massachusetts
Level Contributor
75 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed December 31, 2015

So sad how a business can decline so fast. We've been loyal Marriott members for over 20 years; have stayed at many Marriott brand hotels across the country and spent tens of thousands of dollars, promoting the Marriott to everyone we know. Then we did what we do on every hotel stay we've ever had; we called the front desk... More 

Helpful?
1 Thank mark s
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, First, let me start by saying thank you for your Platinum status and many years of loyalty to the Marriott brand. Secondly, I would like to apologize for the experience that you had at our hotel. Although I was away on vacation, I was made aware by my assistant about what had happened. We are so sorry... More 

Charlotte, North Carolina
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 28, 2015 via mobile

We made a quick stop here overnight and found it to be just an average Residence Inn. I didn't see a sign for the hotel out on the main road so it took a little while to find it because it's hidden behind another motel. The main entrance road is filled with potholes. Overall, the hotel seemed a bit dated... More 

Helpful?
Thank Scott S
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your review. We apologize that you had a hard time finding us. Due to local regulations, we are not permitted to place a sign in the beginning of our road. We have spent years trying to make this happen, to no avail, however we have not yet given up. Our hotel is an older... More 

Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 27, 2015 via mobile

The staff here was remarkable. Every single person we encountered was lovely. Our family is from East Longmeadow, and we flew in to visit them, and decided to stay at a hotel. Rooms were clean and spacious and our stay could not have been better. Thank you for your hospitality Residence Inn. We hope to be back next year.

Helpful?
Thank Nate B
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you kindly for your review. We are so happy that we made your Christmas "wonderful". We hope that you have a very happy New Year. More 

Providence, Rhode Island
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 28, 2015

We waited close to 15 minutes before getting assistance, granted there were 2 other guests before us however, there were other staff members that were able to help but didn't. The rooms are old and you cannot keep the sheets on the mattress, The heating unit sounds like you're in an airplane engine. its also not that clean. We were... More 

Helpful?
2 Thank Frank S
Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed November 17, 2015 via mobile

I took my family to fright fest the last weekend in October. Check in went smooth and quick, much appreciated by all after traveling through out the day. When we got to the room we each took a hot shower. Plenty of hot water, this was nice because the last hotel we stayed at only lasted each of us maybe... More 

Helpful?
Thank Ace O
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We hope to see you again very soon. More 

Brattleboro, Vermont
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 15, 2015 via mobile

Stayed for Equine Affaire this weekend and had a suite. Most of the furniture was obviously well used by previous guests. The main bed was worn out, we both had to struggle to not be sucked into the black hole that was between us. My wife had the suggestion to switch sides every couple hours so we could still walk... More 

Helpful?
2 Thank kayamaxvt
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We are taking this matter seriously and making all efforts to replace some mattresses that are starting to age. We look forward to some future improvements. More 

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