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Residence Inn West Springfield

3.0 of 5
64 Border Way, West Springfield, MA 01089
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76 reviews from our community

    Trip type
Traveler rating
    22
    37
    8
    4
    5
Date Rating
Hartford, Connecticut
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2013

The place that I usually stay was sold out so I stopped in at the Residence. More than I am used to paying, but it was well worth it. My room had a fireplace!! I have never seen that before. The place was spotless and the service was wonderful. I stayed for 2 nights with my dog. Breakfast was good.... More

Was this review helpful? Yes
See 3 more reviews by Sole A for West Springfield
Tammy D, Manager at Residence Inn West Springfield, responded to this review
May 3, 2013

We are glad that you stopped in and stayed with us. We hope to become your new favorite home away from home when you are in the area. More

Springfield
Top Contributor
63 reviews 63 reviews
3 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 9, 2013

This place is a beautiful residence inn with all the amenities one can ask for. If you need a room with stove, refridgerators, couches, flat screen televsions, very clean rooms, washer and dryers at end of the hall, very hospitable staff, clean pool and jacuzzi, volley ball court in front, very comfortable: beds, sheets, and comforters. The rooms are very... More

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See 5 more reviews by GeorgeaSpringfield for West Springfield
Tammy D, General Manager at Residence Inn West Springfield, responded to this review
April 13, 2013

It was our pleasure to have you stay with us, any time you need a quick get away or mini vacation. we would love for you to make us that special spot for you and your family. Tammy More

Katonah, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed March 28, 2013

The staff is extremely friendly and helpful! I enjoy the roominess of the suites and the prices are very reasonable. The building seems a little worn, but everything is clean. The complimentary breakfast is really quite nice. They also have a social hour in the afternoon, which is a very nice feature.

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Tammy D, General Manager at Residence Inn West Springfield, responded to this review
April 13, 2013

I am glad that we were able to acomodate your needs and help make your stay a great one. Tammy More

Montreal, Canada
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 4, 2013

Excellent hotel with great staff and huge rooms. Plenty of parking and open space. Hotel was clean, safe and well-maintained. A little off a busy road but it was totally quiet and I would definitely come back.

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Tammy D, General Manager at Residence Inn West Springfield, responded to this review
April 13, 2013

It was a pleasure having you stay with us and we hope to see you again soon. Tammy More

Pittsfield, Massachusetts
Top Contributor
50 reviews 50 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 14, 2013

Stayed here for one night recently, while visiting someone at Baystate Medical Center (about 3 miles away). Room was comfortable and clean, with a gas fireplace (a touch we were not expecting, and that my wife loved!). Since this was a short stay, we didn't get to try the pool or hot tub, but we did have breakfast, which consisted... More

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Tammy D, General Manager at Residence Inn West Springfield, responded to this review
April 13, 2013

Thank You so very much for the wonderful and kind words for our Property, It is always a pleasure to make our property your home away from home. Please visit again soon Tammy More

Hillsborough, New Jersey
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 5, 2013

The hotel is situated in a good area, off of Route 5, but far enough down Border Way where you don't hear traffic from Rte 5, (although, depending on your room, you may hear noise from the Mass Turnpike in the rear of the bldg). The rooms are spacious, with refrig with ice maker, 2 burner stovetop, microwave, coffeemaker, sink... More

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Tammy D, Manager at Residence Inn West Springfield, responded to this review
January 11, 2013

I wanted to say thank you so much for choosing the Residence Inn as your home away from home, we enjoyed having you and hope that you will visit us again on your way through west Springfield. Tammy More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed January 4, 2013 via mobile

We moved here from another hotel because of the price. Boy, were we pleasantly surprised! We wished we stayed here the whole time. Clean room. Nice kitchenette that we would've used if we were here longer. Great variety for breakfast. Wonderful staff!! Will stay here again! Thank you!

Was this review helpful? Yes
Tammy D, Manager at Residence Inn West Springfield, responded to this review
January 11, 2013

Thank You so much for choosing the Residence Inn by Marriott in West Springfield. It was our pleasure to have you join us and we hope to see you again. Tammy More

Williamstown, Vermont, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012

I stay here alot for work.....The place is clean and rooms are roomy, but what makes me come back are the people.....everyone is helpful and Tammy ( manager) is always a friendly smile on the property.

Was this review helpful? Yes 1
Tammy D, Manager at Residence Inn West Springfield, responded to this review
December 9, 2012

Michael, Thank You for visiting TripAdvisor and leaving such a great message. We look forward to seeing you soon at your Home away from Home Tammy More

Binghamton NY
Top Contributor
70 reviews 70 reviews
42 hotel reviews
Reviews in 40 cities Reviews in 40 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 30, 2012

A few things made this stay less than perfect: we had to take a 4th fl room even with ground floor request, the AC/Heat unit cycled noisily all night, and housekeeping service was lax (I had to ask for fresh towels, coffee and toiletries two days in a row after room was "cleaned"). The studio apt. was roomy, comfortable, beautifully... More

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See 3 more reviews by treeturner for West Springfield
Tammy D, Manager at Residence Inn West Springfield, responded to this review
December 20, 2012

Thank you so much for your kind words about our property, we do make the effort to please all of our guest that stay with us. We are very happy to hear that you would be visiting us again and thank you very much for the feed back on other things that will and can be worked on to improve... More

Schenectady, New York
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 35 cities Reviews in 35 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed November 12, 2012

All the rooms were suites with kitchenettes; better for an extended stay, though perfectly fine for a single night. Suite was new and kept up well, a bedroom and a living room/kitchenette with fold-out bed. We didn't use many of the amenities, but the pool looked nice and there was a basketball court available. Very good free breakfast, with hot... More

Was this review helpful? Yes
RIWSPRNGM, General Manager at Residence Inn West Springfield, responded to this review
November 15, 2012

I appreciate the review of your recent experience at our hotel. We strive to provide every one of our guests with a great stay and I am glad we were able to take care of you during your recent visit to West Springfield, MA. I hope to see you again soon. Michael MacKenzie General Manager Residence Inn-West Springfield More

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Additional Information about Residence Inn West Springfield

Also Known As:
Residence Inn West Springfield Hotel
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott
Address: 64 Border Way, West Springfield, MA 01089
Phone Number:
Region: United States > Massachusetts > West Springfield
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in West Springfield
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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Residence Inn West Springfield
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