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Residence Inn West Springfield

3.0 of 5 64 Border Way, West Springfield, MA 01089
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Residence Inn West Springfield
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Residence Inn West Springfield
Residence Inn West Springfield
Residence Inn West Springfield
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140 reviews from our community

Traveler rating
    44
    57
    22
    9
    8
See reviews for
55
18
4
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (31)
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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is not up to Marriot standards. I live in hotels most of the time. I have been here for a couple of months and I have seen the problems here. The staff is very friendly and helpful. The rooms are fairly clean but they do skip days for cleaning-- not many but it happens about once a week.... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, I have met you several times during your stay with us and must tell you that speaking to you is always a pleasure. Please know that as stated during our most recent interaction, I have and will be addressing the items mentioned to my staff. Regarding housekeeping, we have noted several days that have the Do not... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 4, 2015

I have stayed at this hotel 4x nowo for events at the Eastern States Exposition Center in West Springfield. It's only a few minutes drive to the venue. Rooms are clean and there is always plenty of parking. There's a 5 Guys Burgers and On The Border Mexican food restaurant within a very short walk. Mexican place is good -... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback on our hotel. We are happy that you enjoyed our location during your trip to the Eastern States Fairground Dog show. It is a wonderful event and our pet friendly hotel is happy to accomodate you and your pet. Have a wonderful new year and we hope to see you again soon. More 

New York City, New York
1 review
1 of 5 stars Reviewed January 3, 2015

Stayed here for New Years, worst $150.00 a night I ever spent!! The room was disgusting huge stain on the couch that housekeeping must have missed which I do not understand, burns in the carpets, huge stains, hair in the bathroom sink, also bathroom sink had toothpaste from the pervious person who stayed. We were so tired we put blankets... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Good morning, I would like to take a moment and address your concerns as I was the person who checked you out in the morning of your departure. The only item that you addressed with me was the stain on the couch. The staff and I addressed this right away. We shampooed the entire couch, and the stain did come... More 

Westport, Connecticut
Senior Contributor
23 reviews 23 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 1, 2015

Unfortunately this Marriott Residence Inn hasn't updated its beds so you can forget the thought of getting a good night sleep here. They do offer free daily breakfast BUT if you look forward to fresh eggs as a part of your first meal these are of the powder variety and don't measure up to the real thing. The remainder of... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to give us your feedback. I would like to take the time to address some of your concerns, as sadly your stay with us did not meet your expectations. Regarding our breakfast, please rest assured that we as a Marriott do not use powdered eggs. Eggs are in liquid form prior to being made... More 

Chicago, IL
Contributor
19 reviews 19 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 29, 2014

My one night stay at the Residence Inn was a good one. The staff was friendly and helpful, the room was clean and spacious, and the breakfast had a lot of options. Also, the mattress was very comfortable and the shampoo and conditioner were higher quality. I would stay here again.

Was this review helpful? Yes 1
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for writing such a wonderful review. We appreciate your feedback and hope to see you again soon. More 

new york
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 25, 2014

This was a comfortable and clean hotel living up to its brand. Room was very comfortable with a bedroom and a living area with a sleepable couch and a separate TV. Had a dining area with kitchenette. Breakfast served in the lobby was great with healthy choices as well as the familiar eggs and bacon, fruit, oatmeal, waffle maker, cereal.... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We are overjoyed that you described us as a hidden gem. We hope to see you again very soon. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 25, 2014

I just loved how it felt like I was not in hotel very home like and very clean and staff very friendly love the fact of pool and sauna and breakfast included was near shopping and resterants and right off mass pike I stay their and put my family their on holidays they love it their

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you so much for choosing our hotel. We appreciate you and your family staying with us. We hope to see you again soon. More 

Tampa, Florida
1 review
5 of 5 stars Reviewed November 25, 2014

Wow! Everything you would hope for in any hotel stay was present at Residence Inn West Springfield.......sweet, exceptional staff, great beds, quiet halls, lovely hotel in beautiful setting! The 4 of us female family members were up for A Family wedding for a long weekend and stayed in the 2 bedroom with firpIace and we LOVED it. I am so... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, We are so happy that you enjoyed our hotel while attending a wedding. Our 2 bedroom suites are perfect for a get away, giving you lots of space and privacy. When several ladies are sharing a room, what can be better than having two bathrooms? We hope that if you come to the area again, you will... More 

Vermont
Contributor
18 reviews 18 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed November 23, 2014

This hotel needs a thorough cleaning. I always try to stay at Marriott properties and as a Gold member expect a high level of service. First bad sign was when I checked in and was not greeted as a Marriott Elite guest. When I made the reservation (two months in advance) I requested a high floor. Normally that request is... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for your feedback on our hotel. I would like to personally address some of your concerns. As you are aware we had both a dog show and hockey tournaments going on this weekend. Two of the hockey teams began checking in before 1pm. In an attempt to accommodate all of the early check ins, we... More 

Chester Springs, PA
Top Contributor
52 reviews 52 reviews
29 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 1, 2014

We were on a college visit to UMass in Amherst but there were no hotels available there, so we booked this Marriott in West Springfield. It was about 1/2 hour from Amherst, but it had easy on/off access to the highway, so it was convenient. We arrived late at night and were quickly checked in by a friendly staff member.... More 

Was this review helpful? Yes
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you for staying with us while visiting UMASS. We appreciate your business and are delighted that we could be of service when you needed a room. We hope that you will choose us again on the next parents weekend. Have a wonderful day. More 

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Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn

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