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All 18 West Springfield hotels

Regency Inn and Suites West Springfield

2.0 of 5 Hotel   |   21 Baldwin St, West Springfield, MA 01089
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20% off room rate
Regency Inn and Suites West Springfield

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69%
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Justwanderings Bigfork, Montana
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115 people have reviewed this hotel

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    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
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English first
Bigfork, Montana
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I chose this hotel due to the proximity to the Big E, but it turned out to be a real gem! The hotel was clean, my room large and quiet, and the staff very friendly and helpful. When you add in the complimentary breakfast, high speed internet, and reasonable rate, I was very happy that I selected this hotel, and... More

Was this review helpful? Yes 1
Hudson, New York
1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

The manager was obnoxious and rude. He spoke to me like I was stupid and the hidden fees and charges are unreal! Do not book here! I had to cancel my reservation and they still charged me even though I was canceling a month in advance!

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The owner is rude and obnoxious! There extra hidden charges and they are unreal! Booked the room on the internet and had no idea of all the extra charges, when trying to discuss this with the owner he became insulting and could only scream and yell at me! Horrible horrible service, I have never been treated so badly in my... More

Was this review helpful? Yes 4
Portland, Maine
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

I have stayed at the Regency MA for the last 2 years during the Springfield RV Camping Show each February. As an exhibitor, the days are long and the convenience of Regency MA to the exposition complex is very important to me and well worth it. The staff and owners are kind. They go above and beyond for their guests... More

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Kruger National Park, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014

Travelling from South Africa we stayed in many hotels all over the USA. This is the first time we felt it truly worth while writing a review! We'll definitely book here again! The service was superb. Room was spacious and beds very comfortable. Location excellent - one block from the Expo Center. Staff were professional and very friendly. We were... More

Was this review helpful? Yes 1
Watertown, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2014

Stayed here Feb 15th 2014 after attending the RV show at Expo Center. Chose it because it was a four minute walk from Expo Center. Didnt matter though with all the snow we parked at Expo Center. I am very picky and some of the negative comments almost put me off. If youre looking for a 4 star chain hotel,... More

Was this review helpful? Yes 2
Henniker, New Hampshire
2 reviews
5 of 5 stars Reviewed February 20, 2014

BV is a remarkable host with the highest regard for his guests. It is unusual to meet someone so focused on really caring for his guests. We were there as exhibitors at the Big E for three nights and what a surprise to return after the show each day and find supper prepared - for no additional charge. His staff... More

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Surry, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2013

I can not say enough good about the Regency, the staff and my over all experience with our stay there. The people go above and beyond to make your stay enjoyable. I travel a few times a year with my family and stay in different places, but I have never been treated as nice as everyone is at the Regency.... More

Was this review helpful? Yes 2
Quincy, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 26, 2013

At first glance a few things are a bit run down, but the hospitality makes up for it. It is run by a middle eastern family (NOT a chain!!!) who make every effort to make sure you have everything you need. The beds are comfortable, the linen is clean and the continental breakfast is generous. For 2 years in a... More

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

Picked this location because it came highly recommended and was close to the ESE. This was our first visit to the Regency and at first sight, I thought it might be our last. When we first pulled up and I saw the outside of the building and the neighborhood I thought I had made a mistake booking here. Once were... More

Was this review helpful? Yes 1

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Additional Information about Regency Inn and Suites West Springfield

Also Known As:
Regency Inn And Suites West Springfield Hotel
Regency Inn And Suites West Springfield Hotel West Springfield
Regency West Springfield
Address: 21 Baldwin St, West Springfield, MA 01089
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Regency Inn and Suites West Springfield 2*
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