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Regency Inn and Suites West Springfield

Certificate of Excellence
21 Baldwin St, West Springfield, MA 01089
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Best prices for: 1 room 1 guest
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Regency Inn and Suites West Springfield
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Regency Inn and Suites West Springfield
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214 reviews from our community

Traveler rating
    119
    49
    14
    9
    23
See reviews for
68
26
19
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (214)
  • Mar-May only
    (27)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (33)
All months
Hyannis, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago NEW

This Inn worked out great for us, we needed a place to stay for a graduation. The people where super friendly and the room was very clean and spacious. We slept great on very comfortable beds and it was nice and quiet.

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Rochester, New York
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Stayed for a tradeshow held across the street and called a couple days before arrival to change three rooms from king beds to two double beds per room to accommodate additional people we were bringing. The staff made the changes and called back when they said they would with confirmation that we would be all set. They did everything during... More 

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Westfield, New Jersey
1 review
4 of 5 stars Reviewed 1 week ago

Reasonable rates, Quiet & Clean, comfortable room. Dog friendly. The best feature is the staff: all very warm, caring people who delivered superior service. I arrived for a very late check-in, the staff at the desk was very welcoming. At breakfast the next day the staffer on duty was very approachable & we had a wonderful conversation. They also helped... More 

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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Close to the Big E, surprisingly quiet and clean. The people were nice and the price was reasonable. We got a great group deal and everything was ready when I arrived early. Over all a nice stay and very enjoyable.

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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

Stayed one night with a late check in and early departure. The room was spotless, the beds comfortable and the service/staff very friendly and helpful. This is a budget hotel and reviews should reflect that. I don't give 5 star ratings unless it's a truly exceptional experience. For the price paid, this is an excellent value and a comfortable, clean... More 

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Woburn, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Recently, my family and I stayed here while we attended my son's college graduation. The rooms were up-to-date and very clean; and the staff was very helpful and welcoming. My GPS had taken me to the wrong address on the street, I called for more assistance. When I arrived a few minutes later the manager was at the door to... More 

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North Dighton, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

This is the only hotel I stay at while showing my horses at The Big E show grounds. The rooms are spacious and clean, The staff are absolutely wonderful! Super friendly and very helpful. Love Staying here!

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Eastham, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We strayed one night to take the boys to six flags. They sold us six flags tickets at a discount which started our day off right. Once we arrived home my oldest discovered he left his clothes at the inn. When I spoke to them they immediately found his clothes and shipped them to us- that saved me from having... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The room had a strong odor of chlorine. Causing headaches, I will be seeing my physician and processing paperwork for a lawsuit. The heater exhaust actually brings in the pool odor into the room. There was no sheet on the bed, just a plastic pad. There are numerous false advertisements on the web sites, including pool description and details. Even... More 

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MA
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We booked this hotel with our child over April vacation because it had an indoor pool which we figured would be heated, but it was so cold we did not use it and not to mention the black mold all over the walls and doors in this pool area which seems a health threat and would not be acceptable by... More 

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