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Regency Inn and Suites West Springfield

Certificate of Excellence
21 Baldwin St, West Springfield, MA 01089
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1 room 1 guest
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Regency Inn and Suites West Springfield
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239 Reviews from our TripAdvisor Community

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Traveler rating
    129
    55
    18
    11
    26
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76
32
21
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
  • All months
    (239)
  • Mar-May only
    (28)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (33)
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1 review
1 of 5 stars Reviewed 5 days ago NEW

I haven't even stayed yet. Asked if any rooms have a back patio and they were like no such room exists. And then I asked if they had a bath tub in the room and they said every room has the same U.S.A. Bath tub like I'm not american? Wanted a honey moon suite but don't want the ask them... More 

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New Hampshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I agree with a fellow reviewer about others giving this place an excellent rating. We stayed just one night visiting six flags. I did not read the reviews as I found them on six flags website as "closest to park". Error on my part. While not a terrible place, it certainly is in need of updating in a big way.... More 

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Ansbach
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

You feel safe at the Regency Inn and Suites of West Springfield, MA. You are cordially welcomed by BV and staff who will cater to your needs. The rooms are huge and the beds are extremely comfortable. Refrigerators and microwaves are provided in every room. Suites have even more. I return year after year. You get so much for your... More 

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2 reviews
5 of 5 stars Reviewed 4 weeks ago

The front desk staff and management made us feel at home. They went above and beyond. Great location being close to the Big E, restaurants and other amenities. I would certainly stay there again. Thank you

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Mumbai, Maharashtra, India
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 27, 2015

Service was excellent. Location too is very good. Lots of restaurants and shops within the walking distance. Close to the bus station, Big E, Downtown Springfield. Run by an Indian family. Overall a comfortable stay.

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Yarmouth, Maine
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 26, 2015

I would never wish to ruin a persons livelihood by writing a poor review. Everyone's experience is their own. That said I feel unless the owner of this hotel chooses to invest some capital into the property I will never stay here nor could I honestly recommend it to others. It started when we received a phone call confirming our... More 

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1 review
5 of 5 stars Reviewed July 24, 2015

I had a great stay here. It was a straight shot from BDL airport. The room that i stayed in was big, which was nice because i stayed there for 5 days. It was nice and cool in my room with a 40+ inch flat screen tv and high speed Internet. I did not expect all that when i drove... More 

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Boston, Massachusetts
1 review
3 of 5 stars Reviewed July 24, 2015

As many others have mentioned the staff are outstanding. The room was very clean and spacious, the bathroom recently renovated and a nice little kitchenette area with microwave and fridge. Here and there a few dated items, or a sagging drawer. My nose is quite sensitive, but I noticed no odd smells or mustiness as some other reviews have mentioned.... More 

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Orlando, Florida
1 review
5 of 5 stars Reviewed July 23, 2015

Conveniently located close proximity of the Big E fairgrounds. Wonderful comfortable beds. Fridge and Microwave in room. The proprietors take every step to keep its patrons safe and secure. Ample parking. Very friendly staff and I apologize for not knowing all the names. We had the filters cleaned for our air conditioner, cleaning services were great and attentive. Ms. Dolly... More 

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Norwich, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 22, 2015

The hotel is very outdated and definitely needs to be renovated. Didn't like all the religious stuff they have everywhere, it's a hotel not your home. The staff was very friendly though and we're really helpful especially during breakfast.

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