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Regency Inn and Suites West Springfield

2.0 of 5
21 Baldwin St, West Springfield, MA 01089
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Best prices for: 1 room 1 guest
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Regency Inn and Suites West Springfield
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Regency Inn and Suites West Springfield
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208 reviews from our community

Traveler rating
    115
    45
    14
    9
    25
See reviews for
66
26
18
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (208)
  • Mar-May only
    (19)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (89)
  • Dec-Feb only
    (34)
All months
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a great stay at your Hotel, the staff was very nice and friendly, we enjoy every day of our stay, also my boyfriend love the waffles for breakfast every morning, great amenities, good breakfast to enjoy Housekeeping service was excellent! Very clean room, nice and big jacuzzi!!! Hope can come back soon with all my family. Rosa Robles... More 

Was this review helpful? Yes 2
Bennington, Vermont
1 review
5 of 5 stars Reviewed March 12, 2015 via mobile

I staid here 2 nights while attending a dog show. The rooms were clean, quite. I was a day early and showed up at 1 in the morning and the owner was very nice and understanding of my needs. I would stay again.

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Gorham, Maine
1 review
5 of 5 stars Reviewed March 9, 2015

I travel the northeast on a regular basis, the staff was very courteous the rooms were very clean and new in appearance, the beds were very comfortable the rates are the best around. i am an early riser they offered to make breakfast for my staff and i earlier than what they normally start breakfast, super nice people if ever... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2015

We went here about 2 yrs ago. When we pulled up there was a whole side of the building missing the pool is like swimming in ice. And worst of all THERE WAS A RAT ON OUR ROOM. A FREAKING RAT never go here throw ing it money out the window is easier

Was this review helpful? Yes 2
Montreal, Canada
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 4, 2015

It was like being in a third world country. All good reviews are fake. Save your self rats everywhere... dropping in rooms. Really bad, all the things people are saying about how good it was is a lie.

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Cumberland, Rhode Island
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed February 27, 2015

I called this hotel this morning and asked to be connected to a guests room. The person who answered the phone refused. When I asked why, he stated that he would not transfer me to a guests room because I would be violating their privacy. He told me I should call their cell phone. I explained that their cell phone... More 

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1 review
5 of 5 stars Reviewed February 25, 2015 via mobile

Would stay again. The hotel personnel were very professional , helpful and would go over and above to make our stay the best it could be. The the best part was the free dinner each night of our stay and food was great thanks again

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Charlestown, Rhode Island
1 review
5 of 5 stars Reviewed February 24, 2015

We stayed at the Regency Inn and Suites in West Springfield. Very nice and a great location. Room was very large. It came with a fridge, microwave.. Comfortable bed. Breakfast was great and they also served a surprise dinner. The staff was great, they went out of the way to help and all were very pleasant. We will be staying... More 

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Scotch Plains, New Jersey
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 20, 2015

We travel to the area several times a year to attend dog shows held at the Eastern States Exposition. We've stayed at this hotel twice and have had a lovely stay both times. The rooms are clean, and breakfast is included. It's very close to the Big E, literally across the street and there are several options for food nearby... More 

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Henniker, New Hampshire
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2015

BV and his staff work hard to provide welcoming and upbeat service. We stayed with them for the second time during the RV and Camping show over President's Day weekend. They are attentive and cheerful - all of them and we SO appreciated the suppers served at the end of each day. Room was comfortable, well-outfitted and clean. We made... More 

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