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Regency Inn and Suites West Springfield

Certificate of Excellence
21 Baldwin St, West Springfield, MA 01089
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Regency Inn and Suites West Springfield
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234 Reviews from our TripAdvisor Community

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Traveler rating
    127
    55
    18
    9
    25
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74
31
21
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (234)
  • Mar-May only
    (28)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (33)
All months
Mumbai, Maharashtra, India
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Service was excellent. Location too is very good. Lots of restaurants and shops within the walking distance. Close to the bus station, Big E, Downtown Springfield. Run by an Indian family. Overall a comfortable stay.

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Yarmouth, Maine
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I would never wish to ruin a persons livelihood by writing a poor review. Everyone's experience is their own. That said I feel unless the owner of this hotel chooses to invest some capital into the property I will never stay here nor could I honestly recommend it to others. It started when we received a phone call confirming our... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

I had a great stay here. It was a straight shot from BDL airport. The room that i stayed in was big, which was nice because i stayed there for 5 days. It was nice and cool in my room with a 40+ inch flat screen tv and high speed Internet. I did not expect all that when i drove... More 

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Boston, Massachusetts
1 review
3 of 5 stars Reviewed 5 days ago NEW

As many others have mentioned the staff are outstanding. The room was very clean and spacious, the bathroom recently renovated and a nice little kitchenette area with microwave and fridge. Here and there a few dated items, or a sagging drawer. My nose is quite sensitive, but I noticed no odd smells or mustiness as some other reviews have mentioned.... More 

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Orlando, Florida
5 of 5 stars Reviewed 6 days ago NEW

Conveniently located close proximity of the Big E fairgrounds. Wonderful comfortable beds. Fridge and Microwave in room. The proprietors take every step to keep its patrons safe and secure. Ample parking. Very friendly staff and I apologize for not knowing all the names. We had the filters cleaned for our air conditioner, cleaning services were great and attentive. Ms. Dolly... More 

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Norwich, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The hotel is very outdated and definitely needs to be renovated. Didn't like all the religious stuff they have everywhere, it's a hotel not your home. The staff was very friendly though and we're really helpful especially during breakfast.

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Des Moines, Iowa
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I really enjoyed the friendliness of the front desk personnel and managers! Extremely outgoing and went the extra mile to make us feel most welcome. Very close proximity to the Fairgrounds and restaurants. Great location!

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Montreal, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff and the hotel were a great place for my niece and I to stay while in Springfield for my sons Basketball Tournament. The location is great, the staff so friendly and helpful. WIFI is accessible across the entire property which was great for my teenage niece! I loved the free fruits at the front desk and the complimentary... More 

Was this review helpful? Yes 1
Braintree, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'm not sure what kind of glasses the other reviewers were wearing here, but this place is not great. The management pics are 7 years old. There were multiple broken out windows. The mural in the pool is half painted over, and looks like it's been sitting half done for awhile.. The couch they wanted me to sleep on looks... More 

Was this review helpful? Yes 1
north andover
3 of 5 stars Reviewed 2 weeks ago

good room, excellent service. the city area is not very nice but the staff makes you forget it, the breakfast lady was so nice that my grand child didn't want to leave the hotel and wants to go back. The structure needs some renovation, it is an old building that needs to be updated. I HOPE TO GO BACK NEXT... More 

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