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Classic Suites & Inns

2.0 of 5
Hotel website
181 West Boylston Street, Route 12, West Boylston, MA 01583
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Classic Suites & Inns
Best prices for: 1 room 1 guest
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Ranked #1 of 3 Hotels in West Boylston
A recent review
4 of 5 stars reviewed 4 days ago
Melissa S
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24 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

Myself and my family want to say Thank You to Carol McAdam the manager of this inn for her fabulous hospitality and her understanding during our difficult journey. Carol accommodated my family when they were making daily trips into Dana Farber to visit my very ill brother. She made sure that their suite was ready and stocked each day and... More 

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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 28, 2014

Stayed here for a month and during my stay My truck was hit in the motel parking lot and of course there was no cameras so nothing was some about it. Rooms never get cleaned. Only thing we got was towels had to ask them to vacuum and had to put blankets and sheets in hallways for them to wash... More 

Was this review helpful? Yes 4
Syracuse, New York
Level Contributor
261 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed August 11, 2014

This is a dated but OK hotel. The rooms were large and clean. The halls looked dirty and the stair railing was very loose. I had a hard time finding it, but the manager talked me in. I would stay here again because the price was low.

Was this review helpful? Yes 1
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 13, 2014

I stayed at this hotel while attending the antique show in Brimfield. The staff at the reception were pleasant and helpful. Carol is a real treasure. Beds and pillows super comfortable and parking was easy and, bonus, the motel is attached to a restaurant where Carol's son-in-law is chef. Perfect menu after a day in the car. If staying for... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 22, 2014

We were welcomed with open arms in the lobby.We were greeted by sweetest lady. She told us everything that the hotel had to offer. We were even given cards which offered discount at restaurant next door when you stayed at the hotel. We had newspaper delievered at our room door in the morning without interuption.We had a small problem with... More 

Was this review helpful? Yes 1
CarolClassicSuites, Owner at Classic Suites & Inns, responded to this review

Dear Kristi-Thank you so much for such a good review. We all try to make our guests feel welcome and want you all to know that we are very pleased you have chosen us for your stay away from home. I was the one that came to your room in the morning and was so glad it was just a... More 

Peabody, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 27, 2014

A group of 12 friends attended a wedding. We wanted to stay near the reception and this hotel was less than a mile away. We checked out comments on trip advisor and must say we found them spot on My main reason for writing this was to comment on the staff. Any short comings this property has was more than... More 

Was this review helpful? Yes 1
Peabody, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 27, 2014

The staff could not have been more pleasant and accommodating. They greeted us and our party by name upon arrival and made us feel welcome. What the hotel lacks in modern features is more than made up for in the cleanliness and hospitality. I cannot say enough about the customer service. We booked several rooms for a group attending a... More 

Was this review helpful? Yes 2
CarolClassicSuites, Owner at Classic Suites & Inns, responded to this review

Dear Lee-Thank you so very much for such a glowing review. All members of our staff appreciate your business and really enjoy making our guest feel welcome. We try to go that extra step and it really makes us as happy as it makes you. I was the one who worked the breakfast room and must say I had a... More 

La Grange, United States
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 5, 2014 via mobile

This is an older motel. So, the rooms are larger giving you room to move around without bumping. The place has been updated fairly recently. The king bed was great. It was set up for long time visits with small fridge, micro and coffee maker in the room. Breakfast was a little slim, coffee and fresh made coffee cake (this... More 

Was this review helpful? Yes 2
CarolClassicSuites, Owner at Classic Suites & Inns, responded to this review

Dear Jann- Thank you for such a lovely review. A good nights sleep can make a big difference in the rest of your day! If you should pass this way again please let me know as I try to keep our guests in the room they really enjoy. And you are right that cake is so good. Sometimes I have... More 

Portland, Maine, United States
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed December 30, 2013

We chose this hotel based on glowing reviews posted on TripAdvisor. The professional pictures of the hotel look great, but in reality the property is a bit rundown. The hotel entrance features a worn concrete floor with rugs scattered about. There seemed to be an aroma of cigarette smoke in the hallways, with an overlay of Fabreze. There are no... More 

Was this review helpful? Yes 2
CarolClassicSuites, Owner at Classic Suites & Inns, responded to this review

Dear Karen- We are so happy that you were comfortable with your stay here. You are right there are many things here that are a throw-back from another time. This motel is a little of the old and a little of the new. With each renovation we try to keep a little of our history intact. Would love to have... More 

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