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Extended Stay America - Boston - Waltham - 32 4th Ave.

2.5 of 5
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32 Fourth Ave., Waltham, MA 02451 (Formerly Extended Stay Deluxe )
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1 room 1 guest
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Extended Stay America - Boston - Waltham - 32 4th Ave.
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70 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Oswego, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

There is a reason that this hotel is rated so poorly. When we arrived we found beer cans and cigarettes on the window sill. There was also a toothbrush in the foldaway! We immediately requested that these be taken care of and for our two day stay, no one ever came to take care of this. When we arrived at... More 

Was this review helpful? Yes 1
new hampshire
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Just what you want at a midnight check in. An overbooked hotel and an argument about your reservation. Absolutely hideous and the front desk is beyond unprofessional. I guess they stay in business only as a result of the extraordinary demand for rooms in the area. This is everyone's last choice.

Was this review helpful? Yes 3

Travelers are raving about these Waltham hotels

Old Tappan, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 27, 2015

At checkin, I specifically asked if they were toiletries in the room. Although I was told there were, there was nothing but bars of soap when I arrived. And when I called housekeeping to have shampoo sent up, no one did anything about it. I requested a crib the day before checkin, though nothing was available when I arrived. The... More 

Was this review helpful? Yes 1
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 21, 2015

We arrived at around midnight with a confirmed, prepaid reservation and were immediately told that 1- they had no room; 2- we had no reservation; and 3- we were probably at the wrong hotel. When we showed our on-line confirmation things got slightly better. We were told (threatened) that we'd probably have to take a king rather than the queen... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed July 20, 2015

Booked using cheaopair.com. At arrival they told that my booking was not valid because no rooms were avaialble, which is not true because 10 minutes later, they offered me a room that might have the AC not working. I checked but when I enterend the room, there was a heavy smell of food, discovered that the kitchen's trash can was... More 

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Hartford, Connecticut
Level Contributor
88 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed July 20, 2015

For a basic, overnight stay, my expectations are a clean room, comfortable bed and a shower with good water pressure. i also wouldn't expect to pay much for it. In that regard, this place was okay. Wifi was consistently working and included. But at over $130, and as a potential extended stay location, it pretty much sucks. Check in was... More 

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Waltham, Massachusetts
1 review
5 of 5 stars Reviewed July 19, 2015

I have been here for a few weeks already and I would like to highlight the professionalism and courtesy exhibited by all the staff here and especially the manager. I rally appreciate his willingness to help with a smile. The room I got was clean and the hotel is well situated; close to work and within walking distance of a... More 

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Wilton, Connecticut
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed July 15, 2015

Check in was a nightmare. We arrived at 5:05 p.m. on Saturday & were fourth in line. As we waited, the line got longer & there was only one person working at the desk & one person in housekeeping. The woman was pleasant enough - but she was clearly frustrated and actually disappeared for about 15 minutes (our theory was... More 

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Orlando, Florida
2 reviews
2 of 5 stars Reviewed July 12, 2015

Family of 4 stayed two nights. This was not a hassle free stay. Evidently the policies and practices are geared to long term stay clientele, even though this chain actively pursues short term stays. No bathroom amenities; Shampoo was not even available at the from desk; any kitchen inventory needed to be requested as it was not stocked in the... More 

Was this review helpful? Yes
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 25, 2015

My husband and I will be staying in this area for a minimum of a month. He is an insurance adjuster and travels all over the country. We checked in on Monday 6/22/15. We reserved a King room and we got a King room but it was the handicapped room which would normally be fine because they are a little... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 32 4th Ave., responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that your room was not thoroughly cleaned prior to your arrival. I assure you that I have addressed this issue with our staff and it will no longer be an issue. Also, I am pleased to hear that you found other aspects... More 

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