We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN TLC Hotel

Hotel website
Hotel deals
380 Winter Street, Waltham, MA 02451-8700
Special Offer
Stay 2X get $50 gift card
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
BEST WESTERN TLC Hotel
Professional photos View all
Browse nearby
BEST WESTERN TLC Hotel
Write a Review

226 reviews from our community

Traveler rating
    72
    79
    44
    16
    15
See reviews for
84
30
17
69
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (226)
  • Mar-May only
    (61)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (27)
All months
There are newer reviews for BEST WESTERN TLC Hotel
See the most recent reviews
maryland
1 review
4 of 5 stars Reviewed May 27, 2013

Breakfast is served 7.00 on weekends. That was inconvenient since I had to leave at 7.15 for a graduation in the same town, so I rushed. The ring for the wakeup call was missed because it was so low, and I had to call the front desk for a complete toiletry set. Not sure if the tub was cleaned, because... More 

Was this review helpful? Yes
Margot F, Front Office Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Wearywander, Please accept my apologies with regards to the issues you encountered during your stay. Breakfast is served at 7:00AM on the weekends but we could certainly have opened the doors earlier on the day of graduation if asked. I have spoken to the Housekeeping Manager and please rest assured that these issues will not happen again. Best regards,... More 

Hamden Ct
1 review
2 of 5 stars Reviewed May 23, 2013

Room was large with one queen bed that probably could have held two beds. Bathroom was designed by the same folks that design airplane bathrooms. I'm still nursing a toe I got jammed under the door trying to squeeze into bathroom. Air conditioner was on and off all night,very noisy could not handle size of the room as room was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, Front Office Manager at BEST WESTERN TLC Hotel, responded to this review

Dear James, Please accept my personal apology with regards to the problems that you encountered during your stay. I am especially sorry that you jammed your toe and I wish that I had been able to express my sympathies in person. We have just completed a major renovation of our hotel which included all 100 of our guest rooms. James,... More 

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 11, 2013

This was our second choice hotel, we needed this location for an early am meeting, and our 1st choice was fully booked. Bernie at the front desk couldn't have been nicer and the manager Rochester who did my reservation was a delight. Huge comfortable room but the bathroom was so small you couldn't close the door without practically jumping in... More 

Was this review helpful? Yes
Margot F, Manager at BEST WESTERN TLC Hotel, responded to this review

Hi Barbara, Thank you very much for your kind words regarding my staff. The hotel renovations are almost completed and the on site restaurant is now open. Please come stay with us again and come see the Best Western TLC Hotel at its finest. Thank you, Margot Fenton Front Office Manager Best Western TLC Hotel 380 Winter St. Waltham, MA... More 

Dover
2 reviews
3 of 5 stars Reviewed March 27, 2013

when restaurant re-opens will be a very good place to stay , close to the T ,pool nice , small exercise room , breakfast basic = waffles , cereal , bagels , hotel is clean , bed was comfortable , sofa bed was not , front desk couldnt make change for a twenty dollar bill ((manager addressed when informed )... More 

Was this review helpful? Yes
Margot F, Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Steven, Thank you for the wonderful comments. I am happy to announce that the restaurant, the Copper House Tavern, is now open. It has a truly delightful atmosphere for dining and quite a nice bar. You can even dine Al Fresco. The hotel has now completed renovating all of our guest rooms as well as the exterior of the... More 

Eugene, Oregon
Top Contributor
136 reviews 136 reviews
31 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed February 24, 2013

The price was good, the service was good, the breakfast was good. We've stayed here before and enjoyed our stay. Currently undergoing renovation, so I don't know what comes next-- probably an unfortunate increase in the rates. And... I didn't go to the pool, but the family members that did said that it was VERY cold. That's not good for... More 

Was this review helpful? Yes
Weymouth, Massachusetts, Usa
1 review
4 of 5 stars Reviewed February 22, 2013

We stayed at the hotel because our power was out at home due to the snow storm.Hotel was excellent and a very good value for the money, I only wished the restaurant/ lounge had been open. It was very clean and thre staff was friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Minneapolis, Minnesota
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed January 9, 2013

I found this hotel to have older rooms, rickety and old elevators (that make a lot of noises, not so good ones), and a staff that is a bit preoccupied with their own activities (except for one evening worker). The breakfast person turned up the TV to sit down and enjoy himself both mornings I was there, even though I... More 

Was this review helpful? Yes
Margot F, Manager at BEST WESTERN TLC Hotel, responded to this review

I shall begin this response by expressing my heartfelt apologies. The staff here at the Best Western TLC is fully trained in customer service and the attitudes that you encountered were unacceptable. In reference to “Still under Construction” all 100 rooms are undergoing a total renovation. The exterior was recently completed. The new restaurant will be opening in March. The... More 

Ann Arbor
Top Contributor
79 reviews 79 reviews
36 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed December 7, 2012

This was basically everything I wanted while visiting my god-daughter at college. The location would be good for someone who wants to get on the freeway. Not so great for me wanting to be closer to the university, so I needed a rental car. Hotel would have most of what you'd want. I don't expect a Best Western to get... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Skaneateles, New York
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 26, 2012

Lobby is nice and the breakfast room is very large and clean. Probably the best hotel breakfast I have seen. They had a lot of choices, kept very clean. The room was outdated and musty. The wallpaper was peeling. On the plus side, the blackout curtains were great--very dark in the morning. The bathroom was clean but small and the... More 

Was this review helpful? Yes
Margot F, Manager at BEST WESTERN TLC Hotel, responded to this review

I would like to offer my most heartfelt apologies for any inconvenience that our remodeling has caused. The hotel is in the midst of a major remodel of both the interior and the exterior of the building. The rooms are in the process of being completely renovated and updated and the restaurant will be open in just a few months.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (11)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (18)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question