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BEST WESTERN TLC Hotel

2.0 of 5 380 Winter Street, Waltham, MA 02451-8700
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BEST WESTERN TLC Hotel
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BEST WESTERN TLC Hotel
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201 reviews from our community

Traveler rating
    59
    72
    41
    15
    14
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74
29
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59
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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seaford, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

After another stay due family illness, the staff did an superb job keeping the hotel funtioning in the blizzard conditions. Thank you ALL for making this difficult time for us so much easier. The help that Margot gave us will be remembered forever. A heartfelt THANKS AGAIN.

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Martin A, You and your lovely wife will always be taken care of here at the BEST WESTERN TLC Hotel. You have been with us through all the upgrades and renovations and you are both such long term and loyal guests. I am so sorry that you have to deal with a family illness but if it is any... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I booked a 2 week stay here for business. Unfortunately, it was during the heart of all the snow storms causing major delays on my project. I spoke with Paul, who works the desk and is as friendly and helpful as any hotel staff I've been exposed too traveling this country. I told him I would like to work out... More 

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Les B, I was blown away by your review!!! I am going to post this on my Employee Appreciation Board so the whole staff can read it. You and Jeff are valued guests and I was glad to negotiate a long term rate for both of you while you complete the project. The Copper House Tavern does ROCK!!! Thank... More 

Paris, France
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel in Waltham is easy to find, just off Rte. 128 highway. The room was sparkling clean, and very well furnished. There is a very nice in-house restaurant/lounge. There is a indoor pool. We will definitely will stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear suemT9948HU, Thank you for your wonderful comments. We are newly renovated and I am glad you liked our new furniture. I am going to pass on your review to my Housekeeping Manager so that she can show it to her staff. They pride themselves on cleanliness. In fact, this property has won several Housekeeping Excellence Awards in the past... More 

Brooklyn, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Always a pleasure staying at the best western. Staff is incredibly friendly, clean room and great rate.They added breakfast near the lobby and it was great! Don't be fooled by the 2-3 stars, I've had a better stay here than the 5 star hotels I've stayed at.

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Aisha D, I can't thank you enough for the great review. We try very hard to make the guest experience an excellent one. We love having you stay with us and keep on coming!!!!! Sincerely, Margot Fenton General Manager BEST WESTERN TLC Hotel Waltham, MA 02451 More 

new york mills, United States
2 reviews
5 of 5 stars Reviewed January 18, 2015

This is beautiful hotel to stay at. There are great amenities, though the pool was temporarily closed. It is easy to get to off the expressway. nice decorated. Worth the drive to save some money and have a comfortable night sleep with delicious breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Judith R, Your Wonderful review made me smile. I want my guests to enjoy their stay with us. I'm glad the new Hot Breakfast was to your liking. It was also nice to hear that you liked our new look. I'm sorry about the pool closure. However, it should be back up and running soon. I hope to have... More 

Mississauga, Canada
1 review
4 of 5 stars Reviewed January 10, 2015

the hotel was good and they had cold and warm breakfast and the dining room was clean and nice. the elevators were old and one was not working Hotel was close to highway but no stores and restaurant close by. the Rooms were clean. We will go back to the hotel if we go back to Boston

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Farhad, T, Thank you for the nice review. I am glad you enjoyed the breakfast. We have been working very hard to upgrade the items and expand the choices. We set our standards very high when it comes to the cleanliness of the rooms and I am happy that you were pleased with the results. We are modernizing our... More 

seaford, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 9, 2015

The best hotel in the area, the room was perfect. The management and staff are super friendly and helpful. The restaurant was a bonus in the wintry weather. The view of the Cambridge reservoir was nice. We would recommend this hotel to anyone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Martin A, What a wonderful review. I am posting this in the back office so my entire staff can read it. We love having you stay with us and we look forward to your next visit. Sincerely, Margot Fenton General Manager BEST WESTERN TLC Hotel Waltham, MA 02451 More 

Quispamsis, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 29, 2014

Stayed here for a soccer tournament in Nov. When I arrived home I realized my grandson had forgotten several pieces of clothing in the dresser drawers. I called the hotel at once and told them my situation and even offered to pay COD. After three phone calls and even speaking to the General Manager I still have not received the... More 

Was this review helpful? Yes 1
Auburn, United States
1 review
1 of 5 stars Reviewed December 28, 2014

poor hospitality, customer service, and overall poor quality. the staff were not friendly and welcoming. I have had several times with bad experience and after completing survey honestly, the hotel managers contacted me and promised that they will fix and sincerely apologized.

Review collected in partnership with Best Western

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Omar O, Please accept my personal apology for the bad experience that you had at the hotel. I meant every word I said in the communication I sent you. I have spoken to my staff about this incident. Please try us again so I can have the opportunity to show you a superior guest experience. Respectfully, Margot Fenton General... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 5, 2014

The recent renovations to the common areas of the hotel are quite nice and a big improvement. The elevators could use a little TLC. High marks for the Copper House Tavern. However, the noisy plumbing is overwhelming. Every time somebody flushes you hear it all day, all night.

Was this review helpful? Yes
Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Jeri G, Thank you for the great comments about the hotel and the Copper House Tavern. We are in the process of modernizing our elevators. We hear you and we are listening!!! I am looking into the plumbing situation. Thank you for bringing it to my attention. Without guest feedback I wouldn't be able to make adjustments or improvements... More 

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Additional Information about BEST WESTERN TLC Hotel

Address: 380 Winter Street, Waltham, MA 02451-8700
Phone Number:
Location: United States > Massachusetts > Waltham
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN TLC Hotel 2*
Number of rooms: 100
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Also Known As:
Best Western Waltham
Waltham Best Western

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