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BEST WESTERN TLC Hotel

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380 Winter Street, Waltham, MA 02451-8700
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BEST WESTERN TLC Hotel
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BEST WESTERN TLC Hotel
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224 reviews from our community

Traveler rating
    71
    78
    44
    16
    15
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82
30
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69
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Fairfield, Connecticut
1 review
5 of 5 stars Reviewed yesterday NEW

We have been coming here for 6 years because of the price. We experienced many problems when we began. Margo Fenton should be commended for the transformation! Customer service is great! We received a phone call about 10 minutes after we arrived to see if we liked our room. The staff now looks very professional in their attire. The breakfast... More 

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Dallas
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here recently because we are BW card members and to bury my mother. The morning after our first night, my husband woke with a bite on his arm. Upon telling the front desk, the manager moved our room. Later that day, the manager informed us that they found a spider in the room. There was no apology and no... More 

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Monterrey, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I had an excellent stay at Waltham, the sad thing is I just discovered they charged twice the amount in my card and I can't get in touch with them. They had a great customer service so I hope that they'll reach me if they see this.

Was this review helpful? Yes 1
Concord, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

We selected this hotel because it was near to surgical and medical offices which one of our party had to visit, and because of prior excellent experience with Best Western. The stay exceeded our high expectations, and we certainly would stay again.

Review collected in partnership with Best Western

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Stamford, United States
Top Contributor
56 reviews 56 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to Boston a lot for work and have clients in Waltham as well. I find myself needing a place to rest my head at the end of a long day and this place does that spot on. Nice big rooms, very up-to-date. There's a restaurant w/ a bar... always seems busy if you're in the mood for a... More 

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Hinsdale, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

I am so glad that the negative reviews did not keep me from staying at this great hotel. The rooms are clean, spacious and modern. The prices are very reasonable given their proximity to Boston. There is a restaurant attached to the hotel that is privately operated and the food and atmosphere is fantastic! The staff are attentive and polite.... More 

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Newington, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

As a frequent traveler, I can pick where I stay and regularly return to the Best Western TLC in Waltham, MA. The BW TLC has been getting even better since the change in General Manager. Margot worked her way through the ranks and deserves to be recognized by Best Western for her ability to raise the quality and customer service... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 3 weeks ago

We have stayed at many hotels in this area and Best Western is by far the best. Our daughter lives in this area so we visit quite often. The staff is so friendly and helpful, we feel so comfortable and always enjoy our stay. Ruth one of the managers is so sweet and accomadating we are treated like family. We... More 

Review collected in partnership with Best Western

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Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear alanbN1127LZ, I was delighted to read your review. I printed it and showed it to Ruth and to the Staff. The Staff was very pleased and Ruth was ecstatic. Thank you. I look forward to your next visit. Please stop by the Front Desk so that I can thank you in person. Sincerely, Margot Fenton General Manager BEST WESTERN... More 

Cocagne, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Well received at front desk and the service was excellent. Good breakfast. We will recommend this hotel to our friends for both pleasure and buisness. the pool was nice too especialy for the kids. Too bad you don't have a shettle service to Logan airport . We wood stay at your hotel when we go South for the winter months.

Review collected in partnership with Best Western

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Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Jean H, Thank you for your wonderful review. I'm glad that you had a good stay and that you enjoyed our new complimentary hot breakfast. I will pass on your great comments to my Staff. Thank you for staying with us and for recommending us to your friends. We look forward to your next visit. Sincerely, Margot Fenton General... More 

Queensbury, New York
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

you could hear the elevators running all night. you had to walk threw a cloud of smoke day or night to get in the building cause that is were everyone smokes and when the restaurant is open it is twice as bad! We went to get into one of the extremely noisy elevators and a metal piece held in place... More 

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Margot F, General Manager at BEST WESTERN TLC Hotel, responded to this review

Dear Heather812ck, I'm very sorry that you did not have a good experience at the hotel. You stayed on a busy weekend when we were sold out. Also, the restaurant was extremely busy. I apologize for the incident regarding the smoking area. Currently, we are in the process of initiating a " no smoking" policy within 50 feet of the... More 

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