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Extended Stay America - Boston - Waltham - 52 4th Ave

2.0 of 5
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52 Fourth Avenue, Waltham, MA 02254 (Formerly Homestead Studio Suites)
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Extended Stay America - Boston - Waltham - 52 4th Ave
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Ranked #11 of 11 Hotels in Waltham
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50 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Old Tappan, New Jersey
1 of 5 stars Reviewed 6 days ago NEW

At checkin, I specifically asked if they were toiletries in the room. Although I was told there were, there was nothing but bars of soap when I arrived. And when I called housekeeping to have shampoo sent up, no one did anything about it. I requested a crib the day before checkin, though nothing was available when I arrived. They... More 

Was this review helpful? Yes 1
Issaquah, WA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 9, 2015

The first problem was my fault for not reporting at the time ... I got in late and ... the room was a bit disheveled. Looked like possibly somebody had been in there, but I didn't know for sure and was too pooped to check. I didn't notice anything too icky so just crashed and got some fresh towels/washcloths in... More 

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Waltham, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 6, 2015

Its been 1 Month i am staying here and very unhappy about it. I have no other option so still continuing. - Breakfast is a serious Joke - They don't bother to get your room cleaned even on repeated requests [Though i am paying for it]. - Very common word used "Sorry" - Most Days even Breakfast is said to... More 

Was this review helpful? Yes 3
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

The mattress is dented and uneven. The DVD remote does not work. The breakfast tables are dirty. We cleaned the table ourself. i asked the front desk for help with the DVD remote. She could not help me.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you for taking the time to provide a review of your recent experience with us. Please accept our apologies for the cleanliness issues you experienced. I also apologize that our mattresses were not to your satisfaction. To uphold our company’s high standards, I will be coaching our staff to make sure rooms are cleaned and inspected thoroughly. Additionally, I... More 

Hilton Head, South Carolina
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 19, 2015

This property defines "limited service" and was way overpriced for what it offered. We had limited choices, given that several college graduations were going on during the weekend of May 15th. To increase the weekday rate of $159 to $259 was unconscionable for what we got.

Was this review helpful? Yes 2
Hanover, New Hampshire
1 review
5 of 5 stars Reviewed May 16, 2015

I am very grateful of the staff, specially the manager, Mike. We had a reservation for one day, and due to a medical procedure we were requested by a Dr to stay for an extra day. At the front desk, the receptionist understood my request right away. Then the manager was able to help me out with a very specific... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you for providing a review of your recent stay. I am pleased to hear that the manager was accommodating upon your arrival. We do our best to provide a positive experience to each guest. I am glad to know that we were able to meet your high expectations. Thank you again, and we look forward to welcoming in the... More 

1 review
5 of 5 stars Reviewed April 28, 2015

I just spent the past month staying in several Extended Stay America Hotels in the Northeast, from Baltimore, to New York City, to up here in Boston... This is by far the best one I stayed at. Their Manager, Leah, and the other staff, Rose and Link, are very good at their job, and are very professional. I recommend this... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our hotel, and our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Wharton, New Jersey
1 review
5 of 5 stars Reviewed March 30, 2015

Both Ms. Rose and Ms. Jelitta were friendly and courteous form making reservation getting a room in the right floor away from the elevator noise, getting help for local attractions, getting coins for the laundry, getting the cart for getting the luggage down - etc. etc, - you name it they were more than eager to help. They worked above... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you so much for posting a review of our property. I am proud of our staff for making your stay enjoyable, and that you felt they went above and beyond the call of duty. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
5 of 5 stars Reviewed March 29, 2015

I recently stayed at this hotel on a business trip. After trying to check into the wrong hotel and being told that my reservation wasn't there, I arrived at the correct location. I was greeted by a friendly staff member, Link, who checked me in. He joked about how most people go to the wrong hotel often. The lobby was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you found your stay enjoyable and that our staff was attentive to your needs. I will make sure to share your review with them. The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 18, 2015

I only had stayed at this hotel because my company had booked it for an employee training session that was supposed to be only 3 days and close to their HQ. After reading so many negative reviews, I was expecting a run down hotel but when I got there, the staff and room seemed pleasant enough. I thought, well this... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the experience you had, and that you felt the situation was not handled properly. Your comments were reviewed by our staff, and we will use them to make sure your experience is not repeated. We are doing a full sweep of our hotel ensuring that proper cleanliness... More 

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11 photos of this hotel

Management photos: Courtesy of the property manager

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