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Extended Stay America - Boston - Waltham - 52 4th Ave

2.0 of 5
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52 Fourth Avenue, Waltham, MA 02254 (Formerly Homestead Studio Suites)
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Extended Stay America - Boston - Waltham - 52 4th Ave
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Ranked #11 of 11 Hotels in Waltham
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43 reviews from our community

Traveler rating
    8
    3
    6
    11
    15
See reviews for
8
4
8
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Wharton, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

Both Ms. Rose and Ms. Jelitta were friendly and courteous form making reservation getting a room in the right floor away from the elevator noise, getting help for local attractions, getting coins for the laundry, getting the cart for getting the luggage down - etc. etc, - you name it they were more than eager to help. They worked above... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you so much for posting a review of our property. I am proud of our staff for making your stay enjoyable, and that you felt they went above and beyond the call of duty. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel on a business trip. After trying to check into the wrong hotel and being told that my reservation wasn't there, I arrived at the correct location. I was greeted by a friendly staff member, Link, who checked me in. He joked about how most people go to the wrong hotel often. The lobby was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you found your stay enjoyable and that our staff was attentive to your needs. I will make sure to share your review with them. The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 18, 2015

I only had stayed at this hotel because my company had booked it for an employee training session that was supposed to be only 3 days and close to their HQ. After reading so many negative reviews, I was expecting a run down hotel but when I got there, the staff and room seemed pleasant enough. I thought, well this... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the experience you had, and that you felt the situation was not handled properly. Your comments were reviewed by our staff, and we will use them to make sure your experience is not repeated. We are doing a full sweep of our hotel ensuring that proper cleanliness... More 

1 review
1 of 5 stars Reviewed January 3, 2015

Here are the reasons why I give such a low grade: 1. I have to change three rooms to get a air conditioner is working. Even the air conditioner in last room is barely working, it took almost three and half hours to change the temperature in room from 53 to 70 degree. 2. The bed and pillow are tough... More 

Was this review helpful? Yes
Waltham, Massachusetts
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 22, 2014

I have been at this hotel for almost 10 weeks due to a corporate relocation-thank heavens my new apartment will be ready in 10 days! As previous reviewers have mentioned, it is like living in the projects when you stay here. There is no attempt to cater to business travelers and the hotel is dirty and smells like a well-used... More 

Was this review helpful? Yes 2
Co Clare, Ireland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 19, 2014

We booked this for a family vacation in Boston - having stayed in the adjacent Hyatt a few years previously under a different name. I had called twice in advance to say that we wanted adjoining rooms as we are a family group - on both occasions the person on the desk was very helpful and said that this was... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you for taking the time to write a review of your stay. We are very sorry that you and your family did not have a pleasant experience with us and that we were unable to accommodate your room request. We will be working with our staff to make sure we are properly informing our guests of our various room... More 

Harrisburg
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 8, 2013 credit card Amex Card Member Review

We stayed here in August while visiting the Boston area on vacation and to visit Harvard College. This was my third time staying at an Extended Stay hotel but I wasn't as satisfied as my other stays. The common areas were a litlle run down and there was no contiental breakfast like the other ones had. It was economical in... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Carl - The staff and I read your comments about your stay with us. We appreciate the kind comments about the value our hotel offers with its competitive pricing and proximity to the subway system; however, we apologize that it did not meet your expectations in terms of the condition of the public spaces. I am happy to say that... More 

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 6, 2013

Room was dirty- food on floor and counter, blanket covered in dog hair, shower curtain had mold. Hotel was noisy and staff did nothing to resolve it. Hallways smelled of smoke, like walking into the smoking room at an airport. Don't stay here. I checked out early and moved to a better hotel.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. Unfortunately it seems that it was children that were above... More 

Newton, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

I've stayed here a few times and have always been pleased. The rooms are comfortable, but the staff is excellent, always so friendly and helpful, greeting you with a smile and actually remember your name which you don't see often these days. I'll definitely stay again!

Was this review helpful? Yes 1
Lee225, Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

Thank you for your recent review of your stay. I am glad you found your room comfortable, and that our staff was able to make your stay so enjoyable. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you again for sharing your experience with us. We look forward to welcoming... More 

1 review
1 of 5 stars Reviewed January 31, 2013

I stayed there not for long after what I experience. There have been smells of marijuana all over the building. I brung it to the staffs attention an nothing was done. I wasn't even there two days before I met a women by the name of Whitney who says she there for shelter an then asked if I do heroin.... More 

Was this review helpful? Yes
Lee225, Manager at Extended Stay America - Boston - Waltham - 52 4th Ave, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am reviewing with our staff what actions we can take in the event that a guest smokes in one of our non-smoking rooms in... More 

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