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The Westin Waltham-Boston

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70 Third Avenue, Waltham, MA 02451
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The Westin Waltham-Boston
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The Westin Waltham-Boston
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184 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

As a platinum SPG guest we are entitled to an upgrade if the room is available. The front desk agent lied to our face, said there was nothing available, until we heard the agent next to her offer the other person an upgrade. The Valet was MIA, had to wait 20 minutes each time for the car, the restaurant would... More 

Was this review helpful? Yes
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi damonliss, I want to personally apologize for the experience that you had with us at the Westin Waltham-Boston. All facets of you stay we had let you down and that is unacceptable, for which I am deeply sorry. I do know that you are in correspondence with our Director of Front Office, but should there be anything I can... More 

New York City, New York
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 stars Reviewed 1 week ago

We also returned at 1130 on Saturday August 18 from our daughter's wedding reception to find the bartender locking up the bar for the night. He rudely told us to *go to your room & order room service if you want something*. We were a group of about 20 people and there were also guests from another wedding who also... More 

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GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi cmgparsons, I want to thank you for your loyalty to SPG and for taking the time to share your experience with us, specifically at our bar. I am disappointed to hear that our team did not provide a true Westin experience and for that I do hope you can accept my sincerest apologies. As mentioned in a previous review,... More 

toronto, ontario
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

My son and I just returned from the Chowder Cup, a large hockey tournament in the Boston suburbs. We stayed at the Westin Waltham. Pro- 1. Like every other Westin we stayed at, the bed really was "Heavenly" I like a hard bed. My son likes it softer and we both could not get over the comfort of our beds.... More 

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GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi fiftiesgirll, I want to thank you for your candid and thorough review of your recent stay with us at Westin Waltham-Boston. Though you were able to highlight some of our best features, I want to personally apologize for falling short in providing true Westin service. Should you wish to give us another chance in the future, please feel free... More 

North Easton, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Just returned to the hotel from a wedding reception and the bartender says we missed last call, even though the bar is supposed to be open til 1 am. How hospitable! It's not like the hotel didn't know about us possibly showing up. I would not recommend this hotel to anyone.

Was this review helpful? Yes 1
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi Bob B, I want to personally apologize for falling short on your weekend stay with us with our bar closing early. Though we did our best to rectify the situation, please accept my apologies for the inconvenience. I have spoken with our team at 70 at Third Avenue about your review, but if there is anything further I can... More 

Montreal, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is pretty nice but the the way they run it you would think you were staying at a discount brand. The room was nice, the hotel reception staff was the pits... Our room had mini bar think with half eating things. Called front desk to notify them to be certain we wouldn't be charged and lady was like... More 

Was this review helpful? Yes 2
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi girlwithcurlz, No excuses, we failed you during this stay as I am disappointed to hear the accounts of your trip. I would love to find a way to make this right, and restore your faith in our hotel and the Westin brand. If you would like to reach me at GMWestinWaltham@wesitn.com, I would welcome a conversation to show you... More 

Level Contributor
10 reviews
4 of 5 stars Reviewed 2 weeks ago

One of the good business hotels around Waltham quite expensive but great rooms good service. As said a typical us business Hotel. Not much you can do here so good if you have things to get done. Good place for conferences too. Breakfast is very expensive and not worth the price I would say eventhough it is good quality.

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GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi Okrebs, Thank you for taking the time to share your experience and observations with us at The Westin Waltham-Boston! I agree that our convenient location is great for the business traveler as our hotel sits in the heart of the Tech Corridor of Route 128. Thank you as well for your feedback regarding your experience in our restaurant, 70... More 

New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

excellent service, clean room, great facilities. Forgot headphones for use in the gym.... No problem they have free disposable headphones. Staff was very helpful and waived fees for parking just to be nice. Highly recommended.

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GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi David G, Thank you for sharing your recent trip this month with us at The Westin Waltham-Boston! I always love hearing about a guest's stay, especially when their stay is highlighted by our team here at the hotel. I am glad that you enjoyed your time with us (and your music during your workout courtesy of our complimentary headphones),... More 

Worcester, Massachusetts
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From check in to check out this was all that I could expect from a hotel experience. More often than not I stay in hotels solely for business purposes. When we walked in, the most lovely scent was wafting through the air. The young ladies at the desk were very pleasant and welcoming. The room was exceptionally clean and fresh.... More 

Was this review helpful? Yes
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi crimsonlass, Thank you for taking he time to share your recent experience with us at The Westin Waltham-Boston as your review was a treat to read! I am so happy to hear that from our team, to our towels to our signature White Tea Westin Scent made your stay a remarkable one. When your travels do return you back... More 

Everett, Massachusetts
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed overnight for dinner Friday and meeting all day Saturday. Everything was perfect especially the staff. They go out of their way to make you feel comfortable. The rooms are fairly spacious and very clean. The bar area was lively and bartender was great

Was this review helpful? Yes
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi Umyame, Thank you so much for taking the time to share your experience with us at The Westin Waltham-Boston! I am always happy to hear when our guests have a great stay, specifically when our team made you feel right at home. Thank you again Umyame for staying with us at The Westin Waltham-Boston, and here is to hoping... More 

Chicago, United States
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As you walk in the lobby you can see this is no ordinary Hotel. The lobby atrium is beautifully appointed, and modern. The staff of the Hotel is very efficient and helpful, from check in to check out we had a fantastic stay. We had a large group of friends attend and I didn't hear one complaint, out of 22... More 

Was this review helpful? Yes
GMManishBhatia, General Manager at The Westin Waltham-Boston, responded to this review

Hi Timothy O, Thank you for taking the time to share with us your trip from January earlier this year. It is always great to hear that a guest enjoyed their time with us, especially when that stay is highlighted by our team! Thank you again Timothy O for you and your friends staying with us at the Westin Waltham-Boston.... More 

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