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Holiday Inn Express Boston / Waltham

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385 Winter Street, Waltham, MA 02451
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Holiday Inn Express Boston / Waltham
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Holiday Inn Express Boston / Waltham
Holiday Inn Express Boston / Waltham
Holiday Inn Express Boston / Waltham
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34 Reviews from our TripAdvisor Community

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Traveler rating
    15
    12
    4
    2
    1
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12
2
1
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Antibes, France
Level Contributor
10 reviews
2 of 5 stars Reviewed yesterday NEW

The hotel is awful. There is no other word. At least it looks not dirty. The breakfast is terrible. I was given a plastic plate and a cardboard. If you can avoid, do it. The problem lies in the number of accommodations in this area. Any hotel si full almost all the year.

Was this review helpful? Yes
Moorpark, California
Level Contributor
111 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Full points to the desk staff. Nothing but friendly and helpful. We had a big group that needed shuttle rides, and they were completely accommodating to us. The hotel is a bit tricky to get to. It's in a little pocket with a few other hotels. There are no restaurants easily accessible other than the one in the Best Western... More 

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear DebbiesontheRoad, Thank you for the detailed feedback regarding your most recent stay at the Holiday Inn Express Boston-Waltham. Please accept our sincerest apologies for the issues you experienced during your stay. I have passed this information on the appropriate departments and will do our best to correct these issues in a timely manner. If you are ever back in... More 

Spring, Texas
Level Contributor
4 reviews
2 of 5 stars Reviewed 3 days ago NEW

I had high expectations for this HI Express as I have stayed at many in the past. However, I was very underwhelmed by this hotel. For starters, the rooms are small, the wifi was so slow and connection was lost every two minutes, and the mini fridge barely kept anything cold (tip: do NOT purchase any frozen foods as they... More 

Was this review helpful? Yes
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Shelby B, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Wendy Pena General... More 

New Orleans
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place has been renovated since we last stayed 2 years ago. The lobby area was nice. Check-in was painless. Our rooms were in perfect condition, clean, spacious & very nice. We travel to Waltham periodically & will definitely stay here in the future. The price was great.

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I'll leave aside the hassles of rooms being ready late etc., they were very busy last weekend and I would have been happy to cut them some slack if it weren't for the multiple flea bites I and my wife received during our stay. My wife, a physician, purposely didn't tell me she was getting bitten because she didn't want... More 

Was this review helpful? Yes 1
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Rich O, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

1 review
5 of 5 stars Reviewed 1 week ago

I would like to give a nice compliment to Maria the Hispanic lady who works in the kitchen. My mom spilled coffee and she came right away to clean the spill. Being a housekeeping supervisor myself responding quickly to spills eliminates falls and ensures public safety. Well done Maria! Thank you.

Was this review helpful? Yes
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Trinity P, Thank you for your wonderful comments regarding your great experience during breakfast at the Holiday Inn Express Boston-Waltham, it is always great to hear about our staff going above and beyond. We will make sure to pass on your wonderful comments to Maria. Sincerely, Wendy Pena General Manager More 

Los Gatos, California
Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This location is perhaps the overall best value in Waltham. Over the last year they renovated the common areas, hallways, fitness center, lobby and the breakfast area. The rooms are in very good shape and the bedding is good quality as required by the IHG Standards. I have stayed here for about 75 nights so far in 2015 and have... More 

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The Villages, Florida
5 of 5 stars Reviewed 2 weeks ago

We were thrilled with our stay. As soon as we walked into the hotel, we were greeted with smiles from the front desk staff who quickly and professionally checked us in. The newly renovated lobby and breakfast room are gorgeous - bright and cheerful. And our room was immaculate. We left before breakfast was served but the hostess, Maria, offered... More 

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Phyllis D, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Wendy Pena General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The service at this Holiday Inn Express is exceptional. From making a phone call to the hotel to come in a night early to directions to mass transportation the staff was very friendly and helpful. I would highly recommend this hotel to anyone visiting the Boston area and doesn't want to stay at an expensive hotel downtown

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Eric P., Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that we were able to accommodate all of your requests as it is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Wendy Pena General... More 

Searcy, Arkansas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A very nice, clean hotel. Location was right off the interstate and close to several of the sites we wanted to visit. Lexington and Concord are just up the freeway a short drive. Breakfast staff(Maria) did a great job of being helpful and friendly.

Was this review helpful? Yes
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Al-Fowler, Thank you so much for taking the time to leave us feedback regarding your most recent stay at our hotel. It is great to hear that our location was convenient to your destinations. We look forward to seeing you again in the future. Sincerely, Wendy Pena General Manager More 

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