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Holiday Inn Express Boston / Waltham

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385 Winter Street, Waltham, MA 02451
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Holiday Inn Express Boston / Waltham
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Holiday Inn Express Boston / Waltham
Holiday Inn Express Boston / Waltham
Holiday Inn Express Boston / Waltham
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2 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I arrived in morning (11 am)and was lost with no GPS, when I walked in Roy or Ray, not sure of his name was reading a newspaper, they were under renovations (which I understand) and said, I need to check in .... he was very dismissive and told me to come back after 3 pm .... I had a reservation for a king room) I left and found my way to where I needed to go for my business purpose. When I arrive after 3 pm that same day -Cory Simmons, PM Customer service rep - went way beyond customer service! He made sure I had a great room, I had to pick up other employees from the airport, he helped me, he gave me suggestions on places to eat, directions, etc. Hotel is going through a few renovations to be even better - I commend them on their decisions and would recommend it - hope you get Cory to help you! More 

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Springfield, Massachusetts
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13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at this hotel at least once a year and have never been disappointed. At the moment the building is being renovated and the staff go out of their way to minimize the impact on the traveler. As usual I found my room to be clean and quiet and the staff friendly and professional. I especially appreciate that this hotel offers early breakfast on weekends as well as during the week. Would never stay anywhere else while in the area. More 

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Anthony, Thank you for the great Feedback regarding your stay at the Holiday Inn Express Boston-Waltham. Our main goal is to provide our guests with excellent service while staying at our property and it seems as if we have accomplished this during your stays. I would also like to inform you that our renovation is now completed and we... More 

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