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Holiday Inn Express Boston / Waltham

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385 Winter Street, Waltham, MA 02451
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Holiday Inn Express Boston \/ Waltham
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77 Reviews from our TripAdvisor Community

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Raleigh, North Carolina
Level Contributor
181 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

So must say I was pleasantly surprised by this property. The normal single King room was a little tight, but did have a sitting chair and a desk/chair setup. Bathroom was adequately sized. Included in the rate is breakfast, which includes eggs, sausage patties, etc. not expected for a value line property. Checkout was easy as the bill was under... More 

Helpful?
Thank MacJoeFQV
Houston, Texas
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was there for a business trip and it was fine. It's a Holiday Inn Express with friendly staff, clean rooms, and a decent breakfast included. The only tip I would give travelers looking at this property is to bring earplugs if you're a sensitive sleeper; the heater can be loud when kicking back on.

Helpful?
Thank Bill B
1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

The breakfast is above average continental breakfast with a great amount of diversity, but the service is fantastic. I've been here for the past three weeks for work and the days that Maria is working, breakfast is always ready earlier than posted. Nothing is ever empty and she is always willing to make you feel like you want to come... More 

Helpful?
Thank Peter T
California
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a great experience here. The front desk staff accommodated my request for extra quiet by finding me a corner room. And the breakfast staff person, Maria, went above and beyond to provide me, and everyone, a lovely experience. The facilities (including the gym, bathroom, lobby, etal) were all clean and modern.

Helpful?
Thank Sarita G
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Sarita G, Thank you so much for choosing to stay at our hotel while visiting the Waltham area and thank you for taking the time to leave us feedback from your most recent stay. It is also great to hear that Maria our breakfast hostess went above and beyond to make sure you had a pleasant experience. We hope... More 

1 review
5 of 5 stars Reviewed December 19, 2015

I would like to mention in person Mrs. Maria from service. It is clear she is doing all the great job and providing the proper service level based on her personal feeling and need and not due to any other work related. I do want to mention this great service and hospitality I got from her.

Helpful?
Thank Dan W
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Dan W, Thank you very much for your review of our hotel. It is great to hear that Maria provided you with great customer service, We are very fortunate to have her here. We hope to see you again next time your travels bring you to the Waltham area. Sincerely, Wendy Peña General Manager More 

Paris, France
1 review
4 of 5 stars Reviewed December 11, 2015

The Hotel team is very nice and very helpful, always ready to provide good advices. Some rooms are refurbished, better trying to get them if you can. The location of the hotel makes it only interesting if you are travelling for business in the Watltham area

Helpful?
Thank Chris_from_France99
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Chris_from_France99, Thank you so much for taking the time to leave us a review regarding your most recent stay at our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Wendy Peña General Manager More 

1 review
5 of 5 stars Reviewed December 2, 2015 via mobile

Clean, Quiet environment. friendly staff. Maria did and especially good job of preparing the breakfast and cafeteria. I think she deserves a pat on the back for what she does and how she does it. this Hotel was better than any other Holiday Inn Express i've stayed at.

Helpful?
Thank domweg
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear domweg, Thank you very much for taking the time to leave a review regarding the service you received at our hotel during your most recent stay. It is great to hear that Maria was able to enhance your breakfast experience with her outstanding customer service. We hope to see you again in the future. Sincerely, Wendy Peña General Manager More 

Lexington, Massachusetts
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 1, 2015

The service I had here was usual HI/IHG fare. The location is pretty much in the centre of the hotel district which is accessible for businesses based in and around Waltham. The hotel is a little on the smaller side inside, but if you cannot get in to Embassy Suites, this is a good alternative.

Helpful?
Thank globetrottheworld
Picton, Canada
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed November 30, 2015

Another great stay. We showed up earlier than expected. The front desk upgraded our room reservation because all other rooms were still being made up. I still wish Holiday Inn could do something to improve the quality of the eggs at their, otherwise, great breakfast.

Helpful?
Thank Ian M
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Ian M, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your most recent stay with us, It is also great to hear that we were able to accommodate an early arrival for you. Providing you with excellent service is something our staff takes great pride in, so we value your feedback.... More 

New York City, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

Holiday Inn Express exceeded all expectations. From check in to check out everything was first rate. Common areas are fresh and crisp, staff friendly and room was clean and comfortable. Free wi-fi and fitness room a plus. Was glad to see housekeeping staff had a half-day on Thanksgiving. Nice gesture. Will def come back

Helpful?
Thank Jeri G
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