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Holiday Inn Express Boston / Waltham

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385 Winter Street, Waltham, MA 02451
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Holiday Inn Express Boston / Waltham
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Holiday Inn Express Boston / Waltham
Holiday Inn Express Boston / Waltham
Holiday Inn Express Boston / Waltham
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10 reviews from our community

Traveler rating
    4
    5
    1
    0
    0
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2
Couples
0
1
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Property is well maintained and looks newly renovated. Staff is friendly and always offered a greeting with a smile. This property falls into my favorite category of consistent.. Consistent service and appearance. My room was in the tower. It was plenty big enough and was kept clean. The fixtures and furniture are in great condition.Only complaint here is the bathroom... More 

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Melbourne
Top Contributor
157 reviews 157 reviews
59 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for four nights on business. I really like the Express format with included wifi and breakfast. The laundry room is small and only has two machines. The machines cost $2 for one load (so $4 for wash and dry) and powder is given free. The gym is small and only has 2 running machines and an elliptical.... More 

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New York City, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel many times While my son attended law school. While I have experienced great service each time, my last stay was exceptional. Staff provided detailed directions to the various locations when requested. They were extremely accommodating to my in-laws as one used a walker. When we returned late, staff ensured they had what they needed... More 

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Woodside
Top Contributor
71 reviews 71 reviews
41 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A nicely renovated hotel as I know just by the style, it's was another older hotel that they took over and put their name on. There's a center section tower with 6 floors, and then two adjacent wings with 2 floors. My room in the tower only had a shower which was fine for me, but I'm not sure if... More 

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Bernardo, Thank you for your candid feedback regarding your most recent stay at the Holiday Inn Express Boston Waltham, it is great to hear the Leigh was able to provide you great customer service. Sincerely, Wendy Peña More 

Concord, North Carolina
1 review
4 of 5 stars Reviewed April 21, 2015

Want to say that the staff was extremely professional, helpful & nice. Location was great for business Breakfast was nice to have in the morning & the staff paid good attention to detail. Should I go back to the Boston area, I would stay here again.

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear JPBenner, Thank you for taking the time to leave us comments regarding your most recent stay at the Holiday Inn Express Boston Waltham. It is great to hear that we met your needs. We hope to see you again in the future. Wendy Peña General Manager More 

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 21, 2015

No luxuries, no frills. Here on business and it was ok. Room sizeable but cramped bathroom for some reason. Inclusion of fridge and microwave in room is practical but the fridge motor can be disturbing. Compared to other hotels in Waltham, this is about the average. Not bad, and not excellent.

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Crystal H, Thank you for leaving us a review regarding your most recent stay at our hotel. We love hearing feedback as we are always looking to improve. I do hope that if you are ever back in the area you are willing to give us a second chance. Thank you Wendy Peña General Manager More 

Newton, Massachusetts
Top Contributor
93 reviews 93 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 8, 2015

We stayed here for 2 nights. We have a small dog, which limits our options. There is a $50 single fee, regardless of the number of nights. The room was clean and quiet, and the area is quite safe. The hotel was spotless. Although the hotel does not have a restaurant, the hotel next door has a small restaurant that... More 

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GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Wendy Peña General Manager More 

Raleigh, North Carolina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 20, 2015

I arrived in morning (11 am)and was lost with no GPS, when I walked in Roy or Ray, not sure of his name was reading a newspaper, they were under renovations (which I understand) and said, I need to check in .... he was very dismissive and told me to come back after 3 pm .... I had a reservation... More 

Was this review helpful? Yes 1
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Debra, Thank you for your feedback regarding your stay at the Holiday Inn Express Boston Waltham. I would like to apologize for the poor customer service experience that you had while trying to check in early. We have addressed these issues in hopes that they do not occur again. We do hope that if your travels bring you back... More 

Springfield, Massachusetts
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 12, 2015

I stay at this hotel at least once a year and have never been disappointed. At the moment the building is being renovated and the staff go out of their way to minimize the impact on the traveler. As usual I found my room to be clean and quiet and the staff friendly and professional. I especially appreciate that this... More 

Was this review helpful? Yes 2
GMExpressWaltham, General Manager at Holiday Inn Express Boston / Waltham, responded to this review

Dear Anthony, Thank you for the great Feedback regarding your stay at the Holiday Inn Express Boston-Waltham. Our main goal is to provide our guests with excellent service while staying at our property and it seems as if we have accomplished this during your stays. I would also like to inform you that our renovation is now completed and we... More 

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