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HYATT House Boston/Waltham

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54 Fourth Avenue, Waltham, MA 02451 (Formerly Hyatt Summerfield Suites Boston/Waltham)
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HYATT House Boston/Waltham
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HYATT House Boston/Waltham
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274 reviews from our community

Traveler rating
    104
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    44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesterfield
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed in a two bedroom unit for a week over graduation weekend with family members in second bedroom. Rooms are comfortable and private with full kitchen and lounge. Breakfast is good but it did get monotonous towards the end of the stay. Hot water supply/pressure in shower was variable but tolerable. Disappointing that AAA discounts are no longer offered at... More 

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New Fairfield, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Overall experience was very good. Hotel was overbooked due to college graduations and had some issues that were resolved. Hotel undergoing renovations so experience wasn't quite ideal. Outside of that, the visit was excellent and the room was very clean and comfortable. Internet access was good, not the fastest but more than adequate. Breakfast was excellent. Location is excellent for... More 

Review collected in partnership with Hyatt Hotels

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West Palm Beach, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW

I could actually live there!! The staff was above and beyond friendly!! I was temporarily disabled and having a difficult time getting around. They actually arranged to have someone bring me a plate for breakfast!!! I was really touched!! :-) The entire hotel was super clean! The only thing was, like someone mentioned, the hall carpet looked a little worn,... More 

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Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Lex Tonelli, Thank you very much for taking the time to provide your feedback by a Trip Advisor review. Our staff strive to make each guest stay 100% to their satisfaction and I'm thrilled to say we met your expectations. What the staff member did by bringing a plate of breakfast to you is simply part of our Hospitality... More 

Albuquerque, New Mexico
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was great. There is a full breakfast with a made-to-order omelet bar. Clean rooms, though the entire property is looking a little tired. The carpet in the halls is at the end of its usable life. Would stay here again.

Was this review helpful? Yes 1
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Steve b, Thank you for choosing the Hyatt House Waltham for your recent stay. We also appreciate you taking the time to write a great review and provide us your feedback. We're thrilled to hear you enjoyed the breakfast. Just so you're aware, we are currently renovating our corridors on each floor to improve the quality. We're changing wall... More 

Bloomfield, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

Had some confusion regarding cancelling a reservation due to a misspelling of my last name online. I was very concerned about being charged for a nights stay when I wasn't going to be there. Spoke with front office manager Jack Huang who delivered professional, courteous and outstanding service in an extremely timely manner. Front desk clerk Mindy and General manager... More 

Was this review helpful? Yes
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Catherine H, We sincerely appreciate all Guest feedback whether they're positive or Negative and I truly appreciate you taking the time to provide us your feedback before even staying with us. Thank you so much for your kind words for Jack and Mindy. Both are an asset to the hotel and have already received several compliments. Please accept my... More 

Toms River, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very clean and comfortable room. Hotel staff very friendly. Breakfast enjoyed by all in my party. Custom made omlets were great! We were in Boston for my daughter's graduation. I have a van that doesn't fit in parking garages and hotel was only about 15 miles from her apartment so it was very convenient. Overall, this was a wonderful experience.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Dorren M, Thank you so much for taking the time to write such a great review. We celebrate all guest Feedback with our staff and I will be sure to share yours as well to our entire team. Reviews like yours actually motivates our staff to even work harder to exceed other guest's expectations. Congratulations to you for your... More 

Bensalem, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent Hotel and would dfinitely stay there again in the future. The rooms were extremely clean and the amenities were wonderful. The stay wa always smiling and willing to help. I would definitely recommend this hotel to those traveling to the Boston area.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear T H, Thank you so much for taking the time to write such a great review about your recent stay at the Hyatt House Waltham. We're thrilled to hear you had a great stay with us and you will return and recommend us to others. Looking forward to welcome you back. If I could assist you with anything, please... More 

Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were at first disappointed that they did not have a 2 bedroom suite which we had reserved. However, they gave us a second single room suite for free. That was ok! The rooms were clean, well stocked and comfortable. The breakfast omelette made specially for me was delicious, and there were lots of other choices as well. No complaints... More 

Was this review helpful? Yes 1
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear MJ M, Thank you so much for taking the time to write a great review. Please accept my sincere apology for not receiving the suite you booked but I'm happy to hear you received the second suite to make it up in some ways. I am glad to hear you enjoyed your breakfast. Definitely come and see us again.... More 

Edison, NJ
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

It is far nicer to stay in a suite rather than just a hotel room. I became ill on this trip and so the fact that I could rest in a separate room was essential. My husband could stay up as late as he wanted and move around freely without disturbing me at all.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Dog_LoverEdison, Thank you for taking the time to provide us your feedback for your recent stay at Hyatt House Waltham. We're thrilled to hear you had a great stay. Please come back soon when the future trip bring you back to Waltham area. We're making several improvements and about to open our outdoor pool. If I could assist you... More 

Bangor, ME
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have stayed in the Hyatt House Waltham a number of times and am always pleased with the service and overall quality of my experience. Staff is courteous and helpful. I will be back and highly recommend this hotel.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear bnr1185, Thank you so much for continue choosing the Hyatt House Waltham. We really appreciate your loyalty with us. I also wanted to thank you truly for taking the time to put in this great review. Your review will be shared and celebrated with our entire team. Next time you return to Hyatt House Waltham, please stop by and... More 

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