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HYATT House Boston/Waltham

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54 Fourth Avenue, Waltham, MA 02451 (Formerly Hyatt Summerfield Suites Boston/Waltham)
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HYATT House Boston/Waltham
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HYATT House Boston/Waltham
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253 reviews from our community

Traveler rating
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    92
    42
    18
    6
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100
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74
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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    (253)
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Elmhurst, New York
Contributor
18 reviews 18 reviews
12 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was our second time staying at the Hyatt House. We were here for two nights this February. Overall, it is a nice, quiet hotel, albeit small – there are only 3 floors. I stayed with my husband and 3 year old son in a one bedroom suite. The room itself was very spacious and had a kitchen with a... More 

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New York City, New York
2 reviews
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here with another couple. We were looking for something affordable near Boston. We didn't want to be in separate rooms but also didn't want to share. Hyatt House was perfect. We were able to book a suite for $140/per night. 2 bedrooms, 2 bathrooms and a common/living area. We loved it. I recommend this place... More 

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Manhattan Beach, California, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were snow bound in our hotel rooms during the great blizzard of 2015. My room offered lots of space, a full kitchen, and quiet to get my work done while the office was closed along with the highways. But thanks to the free wifi and excellent telephone service, I was able to teleconference and still be productive. The Hyatt... More 

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Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear John O, Thanks so much for taking the time to put in the great review. We're pleased to hear you enjoyed your stay at the Hyatt House Waltham during the snow blizzard. While Mother Nature was completely beyond our control, we knew taking care of our guest needs was totally within our control. Most of our staff stayed on... More 

Washington DC, District of Columbia
Contributor
18 reviews 18 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at many Hyatt House properties for business travel and all have been very good. Unfortunately this property is very run down and in poor maintenance and doesn't reflect the Hyatt brand very well. I am sure they can get back to this standard with some painting, repairing the many damages visible such as in the elevators. The... More 

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Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear John S, Thank you for choosing the Hyatt House Waltham for your recent stay and providing us your honest feedback. I'm deeply sorry to hear you did not have a pleasant stay with us, but we sincerely take your feedback positively. We're in a process of upgrading our rooms and public space and you'll see several changes in upcoming... More 

Barkhamsted, Connecticut
1 review
1 of 5 stars Reviewed 3 weeks ago

I had a PRE-PAID room (through Hotels.com) at the Hyatt House in Waltham for Sat. 3/7/15. I called them that afternoon to let them know we would not be checking in until 1:00 a.m. They assured me that would not be a problem ! Much to our dismay, however, when we tried to check in, they SOLD our PRE-PAID room.... More 

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Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear DLM1967, Thank you for choosing the Hyatt House Waltham for your recent stay. I also wanted to thank you for providing your feedback regarding your experience. Please accept my sincere apology for the inconvenience of going to another hotel. I can totally understand how frustrating it must be, especially arriving that late at night. It wasn’t certainly in our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 23, 2015

I stayed here for business, the hotel was clean and the service was great. Breakfast in the morning was excellent! No complaints and would recommend. The kitchenette is nice and would be handy if staying long term.

Was this review helpful? Yes 1
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear SP620, Thank you for choosing the Hyatt House Waltham for your recent stay. We're truly thrilled to hear you had a pleasant experience for your first stay. We're making several improvements throughout the year and you'll even see the improved rooms and the common area with new carpet, furniture etc. Please come back and stay with us when the... More 

Philadelphia
Contributor
17 reviews 17 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed February 22, 2015

This was probably our fifth stay at Hyatt Waltham and probably last. We are Hyatt Platinum members and booked room 2 months ago. I requested quiet room and we were put on first floor in back. All night long cars and snowplow's making noise. No sleep equals terrible stay. Rooms are average at best.

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Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear JillPhiladelphia, Thank you for taking the time to provide us your feedback. I also wanted to thank you sincerely for your loyalty to the Hyatt House Waltham, since this was your 5th stay with us. I'm truly sorry to hear you did not have a pleasant experienced with us, as our goal is to make every guest stay100% to... More 

Arlington, Massachusetts
Top Contributor
63 reviews 63 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 11, 2015

The Hyatt Hotel Boston-Waltham isn't in Boston. It's on the Route 128 ring road in Waltham, a tech center, old timekeeper manufacturing town, and home of Brandeis and Bentley universities. (Oh, and don't call it "Interstate 95," though it is that. Bostonians call the ring road by its original name, "Route 128.") The hotel's one-bedroom suite with separate living room... More 

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Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Douglas D, Thank you for choosing the Hyatt House Waltham for your recent stay. We truly appreciate you taking the time to fill out a great review with detail of our location. We take our reviews seriously especially now a days everyone looks at the hotel reviews before booking their reservations. I wanted to personally thank you for your... More 

1 review
5 of 5 stars Reviewed February 9, 2015

I recently stayed for 5 nights for some training at a local business, Ping Identity. I arrived at the start of a bad snow storm and was greeted by a very friendly welcome. Check in was easy and the room was a very nice size and well equipped. Even though the storm caused a state of emergency the hotel staff... More 

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Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Matthew H, Thank you for choosing the Hyatt House Waltham for your recent stay. I also wanted to sincerely thank you for taking the time to put in a great review. Our goal is to make every one of our guests leave with 100% satisfaction and we're truly thrilled to hear in your case, we were able to do... More 

Charleston, South Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 22, 2015

We stayed at the HH for three days. January 13-16. We got checked into our beautiful spacious room and came back out to the front desk to inquire about places to eat. We had flown in from Charleston South Carolina for conference. The recommended a wonderful place for dinner and the shuttle was kind enought to take us from the... More 

Was this review helpful? Yes
Sandip B, General Manager at HYATT House Boston/Waltham, responded to this review

Dear Ray S, It was wonderful having you at the Hyatt House Waltham. Thank you so much for taking the time to write a great review. I truly appreciate your kind words for our staff and myself. However, what we did was just part of our job being in Hospitality. Our goal is to exceed every guest's expectations and make... More 

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