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Embassy Suites Boston / Waltham

3.5 of 5 550 Winter Street, Waltham, MA 02451 (Formerly Doubletree Guest Suites Boston/Waltham)
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Certificate of Excellence 2014
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Embassy Suites Boston / Waltham
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Embassy Suites Boston / Waltham
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542 reviews from our community

Traveler rating
    247
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263
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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There are newer reviews for Embassy Suites Boston / Waltham
See the most recent reviews
Moorestown, New Jersey
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 15, 2014

We stayed here this past weekend in room 239 and had very little sleep due to the noise. The room was located above the first floor ballroom where a local high school was having their 40th reunion. A call to the front desk resulted in being informed that there were no other rooms available and that the music would be... More

Was this review helpful? Yes 1
EmbassySuitesWAGM, General Manager at Embassy Suites Boston / Waltham, responded to this review

Thank you for taking a moment to share your experience. Please accept our sincerest apologies that the disruptions from other guests and events detracted from your stay. If you would consider a future stay with us we will make sure you are accommodated in a suite away from any potential noise to make up for this disappointing experience. Thank you... More

Rocky Hill, United States
1 review
5 of 5 stars Reviewed October 13, 2014

Great place to stay before heading up to Salem for the Witch Festival...the rooms were large and comfortable. The menu at the bar/restaurant was eclectic..with fresh salmon as a healthy and tasty option.

Review collected in partnership with Embassy Suites Hotels

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Newburgh
2 reviews
5 of 5 stars Reviewed October 1, 2014

We were very pleased with everything. The Room is spacious and very clean. All the employees we encountered were pleasant and helpful. And to top off our stay we were able to enjoy the delicious complimentary breakfast in the morning. Would definitely recommend this hotel to anyone.

Review collected in partnership with Embassy Suites Hotels

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Hudson, United States
1 review
5 of 5 stars Reviewed October 1, 2014

The hotel was very good and close to the T - Loved that it was a suite so that the kids would be seperate. One room did smell of smoke when arrived, but was quickly taken care of by staff. Room service was very prompt and delicious when delivered Breakfast was AMAZING!!! Great way to start the day. We would... More

Review collected in partnership with Embassy Suites Hotels

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Southampton, United Kingdom
Contributor
17 reviews 17 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 30, 2014 via mobile

Stayed here on business after a stay in another Embassy hotel in Philly. Impressed by the location and how smart it was in the reception area and throughout. The rooms are great, plenty of space and very comfortable beds. The stay came with breakfast and it was vast. The bar area was nice and comfortable for sitting and doing some... More

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2014

The management is obviously making a great effort at good and friendly service. We flew all night and were very thankful to not only get into our room well befor check in, but were told we could still make the free breakfast. And wow, what a great breakfast! The custom omlet was to die for, it was so delicious. The... More

Was this review helpful? Yes 1
Emma S, Guest Relations Manager at Embassy Suites Boston / Waltham, responded to this review

Thank for you for appreciating the effort the entire team makes to provide excellent, attentive service. We understand overnight flights are difficult and will always try to get our guests checked in as soon as a room is available. I am so pleased you enjoyed our breakfast – I will pass this onto the kitchen team. I really do apologize... More

New Jersey
Reviewer
5 reviews 5 reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 25, 2014

I gave this hotel an overall 3 because of my check-in experience and other experience with the front desk. First, hotel is beautiful, breakfast is fantastic, room was exceptional clean and well decorated. The bed was so comfortable that I photographed the label to find the mattress. BUT, the front desk leaves a lot to be desired. Upon check-in, the... More

Was this review helpful? Yes 2
EmbassySuitesWAGM, General Manager at Embassy Suites Boston / Waltham, responded to this review

Thank you for sharing your experience. I am very sorry and quite disappointed to hear of the way you were treated by our front desk staff. These examples are certainly not acceptable. I have shared your comments with our front desk management team in an effort to learn from these examples and coach our team how to handle these simple... More

Buzzards Bay, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 22, 2014

The accommodations were good except for a TV that didn't work and required 3 nights of the engineer in my room to fix it. You are given the option to no have housekeeping in lieu of free internet but you need to watch your bill because you are charged! When a bulb is out, it's really not a big deal... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
EmbassySuitesWAGM, General Manager at Embassy Suites Boston / Waltham, responded to this review

Thank you for taking the time to provide feedback on both TripAdvisor and our internal survey. These are basic issues that should be done correctly from the start and aggravating at best when they are not. For that, I am very sorry. I have shared your feedback with both our Maintenance and Guest Services team in an effort to learn... More

Colonia, United States
1 review
5 of 5 stars Reviewed September 17, 2014

Great complimentary breakfast, spacious rooms, very clean and a short ride from Boston. Lounge has all the amenities including internet service, food and bar at your convenience. Highly recommend. Great access to country road for bike riders.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Emma S, Guest Relations Manager at Embassy Suites Boston / Waltham, responded to this review

We appreciate you sharing your comments. I am pleased to hear you had an excellent stay and we look forward to welcoming you back. Many Thanks, Emma S Guest Relations Manager More

Feasterville
2 reviews
5 of 5 stars Reviewed September 17, 2014

The hotel was very clean. We were afforded an early check-in, which was much appreciated after a long drive. The front desk staff were very helpful with directions. Breakfast was great with clean dining areas and a friendly staff.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Emma S, Guest Relations Manager at Embassy Suites Boston / Waltham, responded to this review

Thanks for leaving a review. I am so pleased we were able to check you in straight away after a long drive. I am pleased you found the overall experience staying with us a pleasant one. We hope you will stay with us again soon. Many Thanks, Emma S Guest Relations Manager More

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Additional Information about Embassy Suites Boston / Waltham

Address: 550 Winter Street, Waltham, MA 02451 (Formerly Doubletree Guest Suites Boston/Waltham)
Phone Number:
Location: United States > Massachusetts > Waltham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Boston / Waltham 3.5*
Number of rooms: 275
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Also Known As:
Embassy Suites Boston / Waltham Hotel Waltham
Doubletree Hotel Boston Waltham

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