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Embassy Suites Boston / Waltham

3.5 of 5 550 Winter Street, Waltham, MA 02451 (Formerly Doubletree Guest Suites Boston/Waltham)
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Certificate of Excellence 2014
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Embassy Suites Boston / Waltham
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Embassy Suites Boston / Waltham
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544 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I had the opportunity to have our granddaughters for an over night this past weekend. We arranged for an early check-in, but didn't get a chance to take advantage of it, even though the hotel had no problem. Check in went quickly and the staff was very friendly and helpful, reminding me about my frequent flyer miles.... More

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Seattle, Washington
1 review
5 of 5 stars Reviewed 2 days ago NEW

To start off I have to give a huge compliment to the front desk at Embassy Suites. They were incredibly accommodating and kind, so helpful with our requests and random needs. The interior of the hotel is lovely, and our room was great. We had a 1-bed King, for $135 which turned out to be a suite with 2 TV's,... More

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Memphis, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Not typical! There were 2 or 3 large soccer teams staying in the hotel. 1 of them was a college-women's team that was fine. The other 2 were awful–mostly 8 and 9 year olds. It was not that they were acting terrible, it was just that they were running up and down the hallways at all hours of the night/day... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Jacksonville, Florida
Top Contributor
53 reviews 53 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

For over $300 night in Nov and I expected a much nicer hotel. This was a standard Embassy Suites. Nothing great - or bad - compared to other Embassy Suites. They do have a nice breakfast area where they also serve other meals, but the price of the room still shocks me. I guess they can get away with it... More

Was this review helpful? Yes 1
EmbassySuitesWAGM, General Manager at Embassy Suites Boston / Waltham, responded to this review

Thank you for taking a moment to share your experience. I am disappointed you felt our property was not a good value for you. Certain times of year are extremely busy and this can push rates a little higher than usual. We sincerely appreciate your comments and will use them as we continue to improve our service levels. We certainly... More

Needham, Massachusetts
Top Contributor
66 reviews 66 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was our third visit to this Embassy Suites. We take our two grandsons there to celebrate their birthday. They love the pool and the idea of staying in a hotel, especially in a two room suite. The pool is great and the free breakfast is also. They just completed a renovation last year but I don't really see that... More

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New Fairfield, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Food was cold, order not fully completed, internet did not work well at all. Diamond status does not mean much to this particular hotel. Cleanliness was ok, breakfast was good as well as service. Front desk seemed occupied. No bottles of water offered and charged $10.50 for 2 bottles of water and a small bag of pretzels. Really??? Don't have... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
EmbassySuitesWAGM, General Manager at Embassy Suites Boston / Waltham, responded to this review

Thank you for sharing your feedback. As a HHonors member, you are among our most valued guests. We are quite sorry to have let you down in a number of areas. The areas you identified are basic to providing solid hospitality so it is particularly disturbing to learn we failed you in providing the essentials. Your comments have been shared... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is in a good location, about a 20 minute drive from downtown Boston. The hotel is nicer than expected. The room was clean and spacious: you walk into a living room with a desk, pullout sofa. chair and TV; next is a small hall with sink, fridge, microwave, coffee maker, closet; bathroom is off the hall; final room... More

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Connecticut
Top Contributor
174 reviews 174 reviews
21 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very pleased with our stay at this hotel. The rooms were large, clean and well appointed. A lot of the little things were thought of. The staff was very pleasant and helpful and the free breakfast, although very crowded, was also a great addition. 20 minutes from Boston, but worth the drive to save on overnight parking alone. Free at... More

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Ottawa, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

This is a well-situated hotel and the complimentary breakfast is great! I did expect Bellman service (which they do not offer) and was surprised that because of the full complimentary breakfast in the restaurant - they do not offer any room service before 11am.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Washington DC, District of Columbia
Top Contributor
151 reviews 151 reviews
49 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here overnight as a family and price notwithstanding would seek another nearby hotel in the future. We had what was advertised as a double queen suite, and I would say up front that it was perfectly clean. I'll give the hotel that much. Otherwise, I'd say that the beds were in fact not queens but doubles, so that... More

Was this review helpful? Yes 1
EmbassySuitesWAGM, General Manager at Embassy Suites Boston / Waltham, responded to this review

Thank you for taking the time to share your feedback. We are sorry you were expecting double queen beds in your suite. We advertise and offer suites with one king bed or suites with two double beds. We would very much appreciate understanding where the confusion occurred so we can ensure it never happens to another guest. Additionally, we are... More

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Additional Information about Embassy Suites Boston / Waltham

Address: 550 Winter Street, Waltham, MA 02451 (Formerly Doubletree Guest Suites Boston/Waltham)
Phone Number:
Location: United States > Massachusetts > Waltham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Boston / Waltham 3.5*
Number of rooms: 275
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Also Known As:
Embassy Suites Boston / Waltham Hotel Waltham
Doubletree Hotel Boston Waltham

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