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Residence Inn Boston - Tewksbury

Certificate of Excellence
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1775 Andover Street, Tewksbury, MA 01876
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Residence Inn Boston - Tewksbury
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Residence Inn Boston - Tewksbury
Residence Inn Boston - Tewksbury
Residence Inn Boston - Tewksbury
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135 reviews from our community

Traveler rating
    55
    41
    20
    8
    11
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40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lewiston, Maine
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 21, 2015

When we arrived for check in on a Friday they did not have us booked for that night they had us down for Saturday night. The two bedroom suite that we had booked was not available leaving us no other option but to get two separate rooms. This was an error on their part. I had a confirmation number and... More 

Was this review helpful? Yes 1
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear Trina, I apologize for falling short on your expectations and not delivering the standard of service Marriott is known for. We have adressed the issues with our team and established corrective measures to prevent it from happening again. Thank you for your feedback! Sincerely, Luziane Cavalcanti. More 

West Warwick, Rhode Island
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed March 19, 2015

I only stayed here because I was looking for an alternate option to the Nashua property (amazing). It was a toss up between this and Danvers. Let me tell you, I should have went with Danvers. Upon check in, there was nothing. No towels. No garbage bags. Floor hadn't been vacuumed. I was so disgusted that when I went to... More 

Was this review helpful? Yes
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear Joshua M., We are very disappointed that we fell short of your expectations during your last stay with us. It is our ultimate goal to provide you with a clean room and friendly customer service. While your experience with our staff was good the room was less than satisfactory and for that I apologize. Rest assured that we have... More 

New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 20, 2015

We visited Salem for my mother's birthday on Halloween. Not wanting to pay the high costs of staying in Salem, we decided to venture a little further and truly made the right choice. We arrived in time for a complementary buffet dinner and we enjoyed some soup and salad as a light dinner on a cold night, and enjoyed some... More 

Was this review helpful? Yes 4
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear Lisa F., We are thankful that you have chosen us to be you home away from home. We do have quite a few visitor that do the same when coming to Salem. We are thrilled that you have enjoyed your stay with us and look forward to your return. Sincerely, Luziane Cavalcanti More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 18, 2015

There was a problem with electronic key. Apparently, there was a dead battery. It was immediately resolved. I used electronic checkin, for the first time. It worked flawlessly. The free breakfast and WI Fi were appreciated.

Was this review helpful? Yes
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear grislandfd, We appreciate you choosing to stay with us! We too are thrilled about the new mobile check in feature, and we are glad you have enjoyed your mobile experience. We look forward to see you next time you are in the area. Sincerely, Luziane Cavalcanti More 

Augusta, Maine
Top Contributor
74 reviews 74 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 9, 2015 via mobile

Really a nice establishment. Well laid out for either business or pleasure travel. Nice little kitchen, great desk with many plugs available and. Nice bedroom spearated by pocket doors. Very well apportioned and very close to I-495. There is a gas station and restaurant right beside the hotel.

Was this review helpful? Yes
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear Brusta60, Thank you for staying with us! We are thrilled that you enjoyed your stay and we look forward to see you agian next time you visit this area. We appreciate your review. Sincerely, Luziane Cavalcanti More 

San Francisco, California
2 reviews
5 of 5 stars Reviewed January 4, 2015

great location near Lowell..love the staff, location at 495, cleanliness of rooms,, spacious rooms, VERY pet friendly!...great breakfast to start off the cold mornings..........third year in a row staying there....

Review collected in partnership with this hotel

Was this review helpful? Yes
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear Michael D., Thank you for making our hotel your Residence for the holidays three years in a row!!! We appreciate your kind words and look frward to welcome you again next time you are in town. Sincerely, Luzian Cavalcanti More 

Fayetteville, Arkansas
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 3, 2015

We stayed here for 6 nights over the xmas holiday and overall enjoyed our stay and I would recommend it. We stayed there primarily because they were pet-friendly (HUGE plus). For those who are picky about where they stay, details are below... The pros: For starters, I found the location to be perfect for us. I have family/friends throughout Massachusetts... More 

Was this review helpful? Yes
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear James D., Thank you for staying with us and providing us with a very thorough review! We appreciate your feedback and will work diligently on improving where you felt we had our shortcomings. We look forward to see you again whenever you are in the area. Sincerely, Luziane Cavalcanti More 

Medford, Massachusetts
1 review
5 of 5 stars Reviewed December 22, 2014

I've stayed at this hotel more than 20 times. Rooms are very comfortable and staff are very friendly. All rooms have full kitchens and some have fire place too and you can count on them always being clean and fresh. As a bonus, they have delicicous baked cookies in the reception area.

Was this review helpful? Yes
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear Jim W., thank you for your loyalty and repeat business to our hotel! Our staff enjoyed hearing from you. We appreciate you taking the time to submit a review of our staff and hotel. We look froward to see you again soon. Sincerely, Luziane Cavalcanti More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 2, 2014 via mobile

We have stayed here visiting family several times. It has always been a decent place to stay. We got a two bedroom suite. This time, however, maintenance was lacking. The drawers in the bedroom were falling apart. One was missing a track and one had the front of the drawer pulled off. The drawer in the night stand kept opening... More 

Was this review helpful? Yes 1
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear Chris B., Thank you for staying with us. I would like to express my sincere apology for the less than satisfactory experience. I have addressed your concerns with our team and we are working diligently in getting them corrected. Sincerely, Luziane Cavalcanti More 

Cleveland, Ohio
Contributor
13 reviews 13 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 26, 2014

We stayed in a one bedroom apartment with kitchenette for three nights in early November. We really enjoyed our stay with highlights being cleanliness and comfort of the king size bed as well as a nice kitchenette with all necessary supplies and dishes. The breakfasts were free and quite good as well. The place is about 30 minutes from downtown... More 

Was this review helpful? Yes
Luziane C, General Manager at Residence Inn Boston - Tewksbury, responded to this review

Dear abrams123, Thank you for staying with us and sharing your experience. We are happy that you enjoyed our rooms and location. Our staff was glad to hear you've found everything very clean and were proud of the great job they did. We strive for excellence and we celebrate everytime we achieve it. We appreciate your kind words! Sincerely, Luziane... More 

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