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Holiday Inn Express Hotel & Suites

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1400 GAR Hwy Route 6, Swansea, MA 02777
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1 room 1 guest
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Holiday Inn Express Hotel & Suites
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144 Reviews from our TripAdvisor Community

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Traveler rating
    36
    48
    39
    16
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phelps, New York
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was great. No complaints whatsoever. I'd even call it above average for Holiday Inn express which is generally pretty good normally. The Even had pancakes at night from 9-12 incase you got hungry.

Was this review helpful? Yes
New York City, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

welcoming staff, offered us a room on the top floor, very clean and beds very comfortable. free pancakes at nite with the august promotion and free breakfast and wi-fi which was important to my son, the pool was nice and clean also. Was a stop over while looking at colleges in the area. overall nice stay

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. I am pleased to hear you had a relaxing stay and that you enjoyed the pancakes at night. We hope to see you and your family again in the near future. Sincerely, Nicole Banks Guest Service Manager More 

Genoa, Italy
Level Contributor
268 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel placed in a very comfortable area, with big car parking around. Rooms are elegant, complete of dining area (the bigger ones) and bathroom, with tub. Breakfast area, placed at the ground floor, is not big enough for all clients, so it can often happens that some of them need to wait others to end the meal. This matter should... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by a smaller breakfast room. We hope for the opportunity to see you the next time you are in the area. Sincerely, Nicole Banks More 

Ridgefield, Connecticut
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Old outdated decor - beds ok, breakfast was fair. Staff is very friendly and helpful. Happy this was a one night stay !!! The rooms are very noisy- thin walls! Heard every step above us and every word from next door...this property need to be renovated

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your comments and welcome the opportunity to serve you again. Sincerely, Nicole Banks Guest Service Manager More 

Travelers are raving about these Swansea hotels

Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff could be friendlier, kind of the most surly staff I have run into in the hospitality sector. The power was out (no fault of hotel-due to storm) but to say they were running around clueless would be a compliment. But hotel itself is very nice. Very new, clean, spacious. I would recommend the hotel with the caveat of being... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for bringing this to our attention. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Sherbrooke, Canada
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed July 27, 2015

Stayed here for three nights in July. This was our second time staying at the hotel, last year we had a good experience so we returned. This stay was not as enjoyable. The biggest problem was how thin the walls and CEILING are...there is definitely something not right with the way the floors were installed because the noise was so... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your feedback. We apologize for the inconvenience caused by the construction. I am pleased to hear you liked your upgrade into one of our suites. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Nicole Banks Guest Service Manager More 

North Conway, New Hampshire
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 12, 2015

Stayed one night in July for my daughter's softball tournament. The hotel was close to the fields which is why I initially chose it. Rooms were nice and clean and the beds were very comfortable. There are restaurants in the surrounding area as well as plenty of stores. Perfect hotel for our needs.

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for writing feedback about your stay. We hope to see you as a returning guest when traveling into the area. Thank you again for choosing our hotel to stay with during your softball tournaments. Sincerely, Nicole Banks Guest Service Manager More 

Portsmouth, New Hampshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 4, 2015 via mobile

This Holiday Inn Express is very nice. New carpets, pretty chandeliers & costum painted ceilings. Rooms are nice enough. No microwaves though. Just a small fridge. Small pool area with little ventilation but kids didn't care. The lobby is nice & very roomy for groups. Very close to the softball fields. Small hot tub as well. We were here for... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for the five stars. I am glad to hear they had a blast. We hope to see you and your team again next time. Thank you again for choosing our hotel to stay with during your tournaments. Sincerely, Nicole Banks Guest Service Manager More 

Milford, New York
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

We stayed in a king suite room. It had a king bed, a sleeper sofa, 2 tv's, a kitchenette and a bathroom with a very nice changeable shower head. The linens and pillows on the bed were very nice. Everything was clean, clean. Check-in was easy and friendly. Breakfast was well stocked and the dining area was kept very clean.... More 

Was this review helpful? Yes 1
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nicole Banks Guest Service Manager More 

Gales Ferry, CT
Level Contributor
247 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed June 22, 2015

We stayed for two nights on an extended weekend to visit attractions in the Fall River/New Bedford area. This HIE is very close to I95, which makes it quick and easy to get to those locations. This is not your usual HIE as the architecture features a 3 story entry with a crystal chandelier, a vaulted ceiling with paintings, a... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay here at the Holiday Inn Express in Swansea, MA. I am pleased to hear you were able to experience a free upgrade. We hope to see you as a returning guest. Sincerely, Nicole Banks Guest Service Manager More 

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