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Holiday Inn Express Hotel & Suites

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1400 GAR Hwy Route 6, Swansea, MA 02777
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Holiday Inn Express Hotel & Suites
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150 Reviews from our TripAdvisor Community

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Poughkeepsie, New York
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 1, 2016

A nice hotel with friendly staff. We stayed for 2 nights in August as a little get away. The hotel is conveniently located near the highway and shopping. The rooms were clean and comfortable. The small pool was the perfect size for my young children. Also, the pool area was clean. Breakfast was the standard free breakfast with a self... More 

Helpful?
Thank Ronica48443
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nicole Banks Guest Service Manager More 

Kau
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 23, 2015

Stayed for 4 nights in September 2015. Got a decent AAA rate for a nice size room with 2 beds. Very quiet room even though we were across the elevators. Very convenient to Bristol and Newport but basically a clean Holiday Express with ample parking. You will just have to walk a little further from the front of the hotel... More 

Helpful?
Thank honoapu
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback. I am pleased to hear you enjoyed your stay with us. I sincerely apologize for the inconveniences in the morning with our breakfast. We hope to see you again as a returning guest. Sincerely, Nicole Banks Guest service Manager More 

Atlanta, GA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed October 21, 2015

Stayed here on the way to the Cape. Price reasonable $129/night. In line with the area. The only window shades are sheer and they do not offer blackout panels like other hotels. The sheer panels do nothing to block the light--my room was like mid-day all night long light wise. The walls are thin, I could hear my neighbors talking... More 

Helpful?
Thank Tarainga
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. I sincerely apologize for the inconveniences you had encountered. All our rooms should have a second set of curtains to keep the light out so I definitely will be having the right people look into this. Thank you again and we hope to see you again. Sincerely,... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed October 14, 2015 via mobile

Beds were comfortable and rooms were clean. Breakfast buffet included pancakes and other fast food items. Although off season, room cost was still pricey. Not many restaurants close to hotel for meals.

Helpful?
Thank Jerrolyn S
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. We hope to see you again. Sincerely, Nicole Banks Guest Service Manager More 

Anaheim
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 25, 2015

I have stayed at other hotels in the general area and looked around again for this trip and have to say that the Holiday Inn Express in Swansea is a cut above a lackluster selection. This hotel is fairly new, with clean standard size rooms. The breakfast was on the basic side, nothing special. Yes, the floors squeak, not only... More 

Helpful?
Thank Giddes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We hope for the opportunity to make this up to you the next time you are in the area. I am pleased to hear the rest of your stay was enjoyable. Sincerely, Nicole Banks Guest Service Manager More 

United Kingdom
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed September 9, 2015

We stayed as a couple in a King Bed executive room. Despite asking for a room on a high floor we were initially booked on the ground floor then placed, after discussion, in room 219. Note - avoid this room like the plague. It is a room situated next to the washing machine and tumble dryer which guests use ALL... More 

Helpful?
1 Thank Tess W
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Nicole Banks Guest Service Manager More 

Phelps, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 31, 2015

This hotel was great. No complaints whatsoever. I'd even call it above average for Holiday Inn express which is generally pretty good normally. The Even had pancakes at night from 9-12 incase you got hungry.

Helpful?
1 Thank lou z
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. I am glad to hear you enjoyed the month of August pancakes at night. We hope to see you again. Sincerely, Nicole Banks Guest Service Manager More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 20, 2015

welcoming staff, offered us a room on the top floor, very clean and beds very comfortable. free pancakes at nite with the august promotion and free breakfast and wi-fi which was important to my son, the pool was nice and clean also. Was a stop over while looking at colleges in the area. overall nice stay

Helpful?
1 Thank Debbie M
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. I am pleased to hear you had a relaxing stay and that you enjoyed the pancakes at night. We hope to see you and your family again in the near future. Sincerely, Nicole Banks Guest Service Manager More 

Genoa, Italy
Level Contributor
269 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed August 20, 2015

Hotel placed in a very comfortable area, with big car parking around. Rooms are elegant, complete of dining area (the bigger ones) and bathroom, with tub. Breakfast area, placed at the ground floor, is not big enough for all clients, so it can often happens that some of them need to wait others to end the meal. This matter should... More 

Helpful?
Thank Andrea P
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by a smaller breakfast room. We hope for the opportunity to see you the next time you are in the area. Sincerely, Nicole Banks More 

Ridgefield, Connecticut
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
2 of 5 stars Reviewed August 17, 2015 via mobile

Old outdated decor - beds ok, breakfast was fair. Staff is very friendly and helpful. Happy this was a one night stay !!! The rooms are very noisy- thin walls! Heard every step above us and every word from next door...this property need to be renovated

Helpful?
Thank swa
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. Please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your comments and welcome the opportunity to serve you again. Sincerely, Nicole Banks Guest Service Manager More 

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