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All 2 Swansea hotels

Holiday Inn Express Hotel & Suites

2.5 of 5 Hotel   |   1400 GAR Hwy Route 6, Swansea, MA 02777
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Ranked #1 of 2 Hotels in Swansea
A recent review
4 of 5 stars reviewed 3 weeks ago
Bruce D Newton, Massachusetts
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116 reviews from our community

Traveler rating
    26
    38
    34
    13
    5
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36
33
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21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newton, Massachusetts
1 review
4 of 5 stars Reviewed 3 weeks ago

I can honestly say best express i have ever stayed at, the breakfast options were amazing and the women running it as well. Jess from the front desk was great she greeted me with a beautiful smile after a very long cold day of travels. She sent me to kents for dinner and it had to have been the best... More 

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HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Bruce, Thank you for taking the time to write us a review about your stay here at the Holiday Inn Express in Swansea. We hope to have you as a returning guest at our hotel when you stay in the Swansea area. Sincerely, Nicole Banks Guest Service Manager 508-672-6857 More 

Rehoboth, Massachusetts
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2014

When we showed up at this hotel we were greeted by Jacqueline and this young lady made us feel as if we were royalty she treated us with such respect and gratitude she had already upgraded us to a suite because of our elite status when we got to the room I was blown away how meticulously clean the room... More 

Was this review helpful? Yes 1
Allentown, Pennsylvania
1 review
5 of 5 stars Reviewed November 6, 2014

Walked in after a long day getting rained on, Jess met me with a smile. Sometimes after a long hard day all it takes is a pretty smile to brighten your day. I would stay here anytime I'm in the area. She told me where to get a home cooked meal and she was right!! The place she told me... More 

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New Hampshire
Top Contributor
67 reviews 67 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 26, 2014

The breakfast selection was very surprising they had sausage and bacon when we got to our room they called in to check on how we were the maids didn't check the fridge before we came in and everything was melted and a lamp not plugged in they had a lovely lobby the walls too thin Though I could hear people... More 

Was this review helpful? Yes 1
HIEXSwansea, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for choosing the Holiday Inn Express in Swansea, MA. I am glad to hear you liked our breakfast selections. I apologize for the inconveniences during your stay, i did notify our supervisor that way we can take care if everything. Thank you again, and we hope you choose our hotel to stay at if you are ever in... More 

1 review
2 of 5 stars Reviewed October 25, 2014 via mobile

I booked this hotel for visiting my sons college for family weekend . Impressed with front desk. So friendly but disappointed with housekeeping.i am writing this review as I am still here. They made my bed without changing sheets no vacuums in rooms and even bathroom was dirty they replaced toiletries but did not clean tub or sink. Disgusting. My... More 

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HIEXSwansea, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. Our number one goal is guest satisfaction, so we do take reviews like this seriously. I already brought it to the attention of our housekeeping supervisor and she is addressing the matter. Again I thank you for the review and I hope you will give us a... More 

Travelers are raving about these Swansea hotels

Contributor
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 24, 2014 via mobile

I had a good two nights here. Big room with a pullout couch. An inexpensive rate. They had hot cheese omelettes for breakfast, and a good selection of other breakfast foods, all included with the price of the room. I would definitely stay here again if I'm in the area. There's not a lot going on in the Swansea area,... More 

Was this review helpful? Yes 1
HIEXSwansea, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for staying here at the Holiday Inn Express in Swansea, MA. I'm glad your stay was great and in a good location for your work. We hope to see you return if you are in the area again. Sincerely, Nicole Banks Guest Service Manager 508-672-6857 More 

Top Contributor
97 reviews 97 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 16, 2014

Stayed here overnight for one night with another couple. The room was comfortable, and pretty clean (not quite as immaculate as I'd prefer). Carpet had some spots and looked a little worn. Check in was relatively quick and easy. Breakfast the next morning had decent choices, and the food was good. Overall, a decent stay and we'd stay again.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear MnTLuv2Travel, Thank you for taking the time to write your review regarding your recent stay. I am delighted to note that despite your dissatisfaction with some of aspects of our hotel, you were still able to enjoy your stay. I apologize for the shortfalls, nevertheless, we are very pleased that you were satisfied with most of our amenities. Your... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 16, 2014

Stayed here for free using IHG Reward points. Hotel was very nice and clean, rooms are updated. Not the nicest or most modern I've seen, but still very nice. Would have rated this a 4 star HIE, until.. I'm not sure if the person staying directly above us was a large person or if the ceilings are very thin, but... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear awooten3, Thank you for being an IHG Rewards Club member and for leaving us a feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the room cleanliness and front office services. It is regrettable that your stay was negatively affected because of the... More 

La porte, in
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 14, 2014 via mobile

It was an average stay. The front desk was very accomodating and moved our room after the first night. First room was on the 1st floor near the lobby and very noisy. Second room was clean and comfortable although the floor squeaked and walls are thin so we got to hear the kids next door screaming. The carpet in the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Wsbt, Thank you for taking the time to write your review regarding your recent stay. I am delighted to note that despite your dissatisfaction with some of aspects of our hotel, you were still able to enjoy your stay. I apologize for the shortfalls, nevertheless, we are very pleased that you were satisfied with most of our amenities. Your... More 

Denver, Colorado
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 12, 2014

Stayed here three nights. Room was comfortable but showing wear. Employees were good especially the ones who maintained the breakfast area. Had a couple of issues with housekeeping. One lamp had cobwebs all over it and took two days to remedy. The other was they forgot to clean our room one day. They did come once I walked down to... More 

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Additional Information about Holiday Inn Express Hotel & Suites

Address: 1400 GAR Hwy Route 6, Swansea, MA 02777
Phone Number:
Location: United States > Massachusetts > Swansea
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Swansea
Holiday Inn Swansea

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