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Holiday Inn Express Hotel & Suites

2.5 of 5
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1400 GAR Hwy Route 6, Swansea, MA 02777
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Holiday Inn Express Hotel & Suites
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Ranked #1 of 2 Hotels in Swansea
A recent review
5 of 5 stars reviewed 2 weeks ago
ReC1982 Stoneham, Massachusetts
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129 reviews from our community

Traveler rating
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    36
    13
    5
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42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stoneham, Massachusetts
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Holiday Inn Express Hotel & Suites in Swansea, Massachusetts, on the evening of May 11, 2015. The hotel, including the grounds, is very clean. The desk staff is courteous, pleasant, efficient, and helpful. The room was very big, with two very comfy queen-size beds, each with four pillows; a table with two chairs; and a desk.... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for staying at the Holiday Inn Express in Swansea,MA. I appreciate the feedback about your stay. I am pleased to hear everything went well from check in to check out. We hope to see you as returning guests if you come into the are again. Sincerely, Nicole Banks Guest Service Manager More 

Rehoboth, Massachusetts
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I chose this hotel to host my family and friends for my fathers funeral. The Manager Carolyn with one phone call made 30 nights worth of rooms over a 4 day period ready for our guests. The front desk manager Nicole and her crew Kayleigh, Amanda, Jerry and Jacqui made our guest feel like family and took... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Peter and Margie, I thank you for taking the time to write us feedback about your experience here at the Holiday Inn Express in Swansea, MA. I am pleased to hear from check in to check out everything went well. I am sorry for your families loss. We hope to see you and your wife as returning guests. Sincerely,... More 

Hampstead, New Hampshire
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My son and I stayed at the Holiday Inn Express in Swansea for one night. We went to watch my daughter run at a track meet in RI and for a college tour. It served it's purpose. Nothing fancy. The room was clean and the beds were comfortable. The breakfast was disappointing. There was little to choose from and there... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for choosing us for your time in the area. I am glad our location was very convenient. I am sorry you thought the breakfast didn't have enough choices, if you have any suggestions please email me directly at hiexswanseafom@rkhospitality.net. Sincerely, Nicole Banks Guest Service Manager More 

Island Heights, New Jersey, United States
2 reviews
4 of 5 stars Reviewed April 13, 2015

We stayed at the Holiday Inn Express in Swansea last week and was very impressed by the hotel. The room was very clean and the breakfast was delicious with lots of options. I do have to agree with some others that the walls/ceiling are thin and we did hear the guests above us walking around their room. We didn't let... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. I am pleased to hear everything went well. If you and your family travel into the Swansea area again, we hope to see you. Sincerely, Nicole Banks Guest Service Manager 508-672-6857 More 

Massachusetts
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 2, 2015

It's a typical HIE with all the amenities you'd expect. Pool and Exercise Facility. Everything was clean and the staff was friendly. Nice breakfast buffett in the morning. The only downside is there is not a lot of restaurants in the nearby area. (I did find a Ruby Tuesday at the mall nearby which was pretty good). The best thing... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear John, Thank you for staying at the Holiday Inn Express in Swansea, MA. I am pleased to hear your stay went well. We hope to see you as a returning guest when you visit the area. Sincerely, Nicole Banks Guest Service Manager 508-672-6857 More 

New Jersey
Top Contributor
59 reviews 59 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 15, 2015

had a funeral to attend in R.I. yet this was the closest hotel. Late night arrival but the staff was welcoming and efficient. Room was nice, clean and beds were comfortable. Hotel could use an updating with fresh flooring, painting and bath remodels but it was clean. Breakfast buffet was included and had a nice variety to choose from -... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay here at the Holiday Inn Express in Swansea, Ma. I am pleased to hear you enjoyed the breakfast and the night staff was welcoming. Sorry for your families loss. Sincerely, Nicole Banks Guest Service Manager 508-672-6857 More 

Boston, MA
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 14, 2015

Building is about 7 years old and due a remodel next year but you can't tell at all. The property is very well kept. The staff is very friendly and helpful. Housekeeping is very good and the property and rooms are kept very neat and tidy. Stayed for 6 nights and will be here on and off for the next... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear David, I just want to thank you for taking the time to write us feedback about your stay here at the Holiday Inn Express in Swansea. We are pleased to hear you will be a returning guest for the next couple of months. Sincerely, Nicole Banks Guest Service Manager hiexswanseafom@rkhospitality.net More 

Grand Rapids, Michigan
Top Contributor
110 reviews 110 reviews
16 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 8, 2015

We stayed for 2 nights during the week. It is okay. I am a Holiday Inn gold member so I stay at them all the time and this one is basic. The staff is super friendly, although this is the first one where upon my arrival I was not offered a gift or points or acknowledgment for that matter. The... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time to write us feedback about your stay. Guest satisfaction is our number one goal here at the Holiday Inn Express in Swansea. I do apologize for the inconveniences during your stay. If you are in the Swansea area again I hope you give us a second chance at making your stay more enjoyable. Sincerely,... More 

Rhode Island
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 3, 2015

Went away for a mini weekend to the Holiday Inn Express & Suites in Swansea, MA. I give this hotel 5 Stars! Very clean atmosphere. Very clean and quite large room. Excellent breakfast (better than the usual express breakfasts in other Holiday Inn Express hotels. Extreamly friendly and helpful front desk staff. Overall, it was a 5 Star experience. We... More 

Was this review helpful? Yes
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for taking the time ti write us feedback about your stay. I am glad to hear you mini get-away was a 5 star experience here at the Holiday Inn Express in Swansea. We look forward to your return in the near future. Sincerely, Nicole Banks Guest Service Manager hiexswanseafom@rkhospitality.net More 

Southwick
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2015

This was by far one of the nicest hotels we have stayed at-came down to buy our friend Marv's truck and stayed over at this hotel-clean-modern-excellent service all the way-from Jacqueline T the front desk and Amanda having the patience to dealing with my husband and Marv during the overnight. A great time was had by all! Thank you HIE!!

Was this review helpful? Yes 1
HIEXSwansea, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Michelle, Thank you for taking the time to write us feedback about your stay. I am glad you enjoyed yourselves. Good luck with the truck you bought, hope all goes well. We hope to see you in the near future. Sincerely, Nicole Banks Guest Service Manager 508-672-6857 More 

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