My husband and I stayed here one night on the way from Pennsylvania to Maine to visit our daughter. The room was clean, the customer service good and the night's sleep good. The continental breakfast was ample, with plenty of choices for everyone. My husband used the fitness center which was small but the equipment was all in good working... more

The lobby was clean, making for a good first impression. The room also was clean ... The towels and bedsheets were in good repair, the bathroom was clean. BUT ... someone tried to enter my room in the middle of the night. I was sure I heard a noise at the door .. but I heard nothing further and went... more

Hotel is in need of an update. Carpet, furniture, etc. Bathroom was in need of tub sealant around the base , and a good cleaning. We opened up the refrig in the room to find the previous hotel guests candy bar half eaten. I guess the refrig was never checked ,made us wonder if the room had been cleaned at... more

The room was very dirty. Like it was not cleaned in months. The staff was friendly, never saw a maid. The breakfast was bread and juice. The location is okay. Not far from much. I would not stay here again. For a Holiday Inn Express, it was not that good. There are nicer places. more

The big plus for this hotel is the helpful and friendly staff. Although clean, the hotel is looking a bit tired in places but is priced accordingly. Room was comfortable and had free internet access that works first time. Breakfast is the usual HI Express fare and perfectly adequate, although on the morning we were there the size of the... more

after staying in other holiday inn express hotels, i have come to expect certain things,but not here. in the bathroom,other than the familiar towels and shower curtain, i could have been at a budget motel, an older sink with cig. stains.the only chair in the bedroom was a wooden dining room chair.the place is clean but a hampton inn alternative... more

The hotel was easy to find, quiet, clean, the staff was courteous, no complaints at all to make. more

If you are looking for an excellent value hotel in the Sturbridge, Mass. area with staff who understand every bit of the total service concept, this is the place. From the moment we arrived and met Monish Gandhi, the Manager, we knew that our stay would be pleasant. Monish is dedicated to ensuring that his guests' needs are totally filled,... more

We stayed here 1 night on our way to Cape Cod and to visit OSV. After reading the other reviews, I decided on this one. Most of the other hotels and motels in Sturbridge are facing route 20 (the main st). This hotel sits a bit more back, so there isn't the road noise. Because we had kids, the desk... more