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Quality Inn

2.0 of 5
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478 Main Street, Sturbridge, MA 01566 (Formerly Holiday Inn)
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1 room 1 guest
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70 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (14)
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Uxbridge, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We made a reservation at quality inn to stay over after a close by wedding. In the matter of a month or two they changed ownership to express inn. We were not contacted to indicate any changes until the mother of the bride expressed we had no reservations. Resubmitted the reservations understanding its not the new businesses fault, Until my... More 

Was this review helpful? Yes 1
Williamsburg, Virginia
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms were clean and well lit. The bathroom was clean and stocked with clean towels and shampoo and conditioner. Elevator is available and is good working order. Lobby has local menus and there are many places to eat nearby at all price ranges. Desk clerks at night are nice and informative. The lady is the morning is a bear that... More 

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New York City, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

I'll admit, its not the nicest hotel in Sturbridge, Ma. But think about it the staff are GREAT! Cassandra is so sweet and so nice, she was able to fix the mess up that their was for a family members group booking for the wedding. Most people get mad and angry but NOT HER she was so nice and sweet... More 

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Hampton, Canada
Level Contributor
8 reviews
4 hotel reviews
2 of 5 stars Reviewed July 19, 2015

June 20, 2015 Good reception on check in. Downhill from there; white facecloths had black marks on them; bed sheets had old dried blood stains on them; went to close the drapes and large cobwebs hung from the ceiling by the hook; lightbulbs missing from wall lights. We never stayed in another Quality Inn over the next 25 days on... More 

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USAFret
Level Contributor
145 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed July 6, 2015

This place needs some work. The check in was fine and the desk clerk was very helpful. The room itself was adequate for a nights stay and we found it clean. The exercise room lights did not work, I could hear s short somewhere when I flipped the switch. It was still light so that was not a big problem.... More 

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2 reviews
2 of 5 stars Reviewed June 8, 2015

There were stains on the beds and bath mat (looked like blood on the bath mat!). We went to use the coffee maker and found a used coffee packet in it, not sure when it was from. It was also inconvenient when they deactivated our keys at 9:00am - checkout is at 11:00am. It was extremely overpriced for how low... More 

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A TripAdvisor Member
1 of 5 stars Reviewed June 7, 2015

Since other hotels were full, we took a chance and stayed here. Very nice and friendly staff at check in. Unfortunately bathroom was dirty, carpet was dirty, found used tissues on the floor, spider webs in the corners, window didn't lock (on first floor), and at 6 am someone tried to get into the room and woke us doing so.... More 

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usa, europe
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 6, 2015

Sure, maybe not be the most fantastic hotel in the world (or even Sturbridge), but employs real people who can make your stay memorable.. In a good way. Besides a kind, charismatic staff: a clean basic room, nice breakfast and very good location. Thanks Bryon & co! We'll be back.

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 28, 2015 via mobile

OK so if you care about where you stay, like I do , you may want to read this ... So I checked in for two nights at this "quality inn" hotel that I never had or experienced a problem at this hotel or any other hotel . at 9am. my husband had just come out the shower.. While drying... More 

Was this review helpful? Yes 2
Kent
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 17, 2015 via mobile

Everything disappointing except for the super jolly guy at check in. Bathroom was falling apart, mold on the shower curtain, bed was too close to the floor and not enough pillows or blankets. Breakfast was also a huge disappointment. Pictures showed waffle iron, but only had warm milk for cereal and non refrigerated cream cheese for bagels. Had also booked... More 

Was this review helpful? Yes 2
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