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Hampton Inn Sturbridge

2.5 of 5 328 Main Street, Sturbridge, MA 01566
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Certificate of Excellence 2014
Hampton Inn Sturbridge
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Hampton Inn Sturbridge
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295 reviews from our community

Traveler rating
    110
    110
    43
    15
    17
See reviews for
109
84
12
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at this hotel about two or so weeks ago. I take a lot of trips for business and have been to many many hotels. I have to say that this hotel was spectacular. I was greeted by Amber at the front desk who was just lovely. She asked me if i had needed anything else to make my... More 

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Bangor, Maine
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First stayed in a Hampton Inn about 3 yrs. ago, and liked what we experienced. Have use several others since and now consider it our go-to chain. Staff uniformly helpful; usually well-located; very good breakfast.

Review collected in partnership with Hampton

Was this review helpful? Yes
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

I always try to stay at any Hampton Inn when I am traveling. When I stayed at the Sturbridge, MA Hampton Inn this past weekend I had an excellent stay. The breakfast was very good and the lady working in the breakfast area, Lisa, also was very nice and did a great job. The young lady, Amber, at the front... More 

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Boston, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband, son and I had to stop here during an ice storm. Every person we encountered (housekeeping, front desk, breakfast service) were friendly and SO helpful. The room was beautiful and comfortable. The pool was perfect for my kid and I to burn off some energy. We were delighted.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley C, Front Office Manager at Hampton Inn Sturbridge, responded to this review

I want to thank you for taking the time to review our property! We are so happy you enjoyed your stay with us! I’ll be passing on your kind words to all our staff here and invite you to stay with us again if you are ever in the area. Next time you’re here, hopefully the weather will be better... More 

Rutland, Vt
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I have stayed at this hotel several times and are never disappointed. Clean comfortable rooms, friendly staff and a decent breakfast to start the day. The pool and hot tub area is well kept, as is the fitness room.

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley C, Front Office Manager at Hampton Inn Sturbridge, responded to this review

Thank you for taking the time to review our property! We are so happy to hear you enjoyed your stay! I’ve passed along the kind words to all our staff about the great experience you had with us and hope that if you find yourselves in our area in the future, you stay with us again. We love having you... More 

Denver
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Yeah everything was fine except they decided to do some fiberglass work or something right outside our room and down the hall and the entire floor smelled like spray paint and fiberglass resin. I'm sure this was a temporary condition but my luggage still smells like that chemical, whatever it is. Pretty poor judgement and timing from the management. Brought... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Ashley C, Front Office Manager at Hampton Inn Sturbridge, responded to this review

Thank you for taking the time to review our property! We appreciate the honest feedback so we know where we can improve. I’ll be going over with my staff the proper procedure to deal with any issues that may arise. I hope that the timing of some routine maintenance on our property will not discourage you from staying with us... More 

1 review
2 of 5 stars Reviewed 5 weeks ago via mobile

Service was a mixed bag. Had one excellent front desk customer service employee but also some that we're very lacking in customer service skills. Quality of breakfast was also inconsistent. Hallway noise was very audible in the room.

Was this review helpful? Yes
Ashley C, Front Office Manager at Hampton Inn Sturbridge, responded to this review

Thank you for taking the time to review our property! As always, feedback is much appreciated. I apologize for the inconsistent customer service you received. I’ll be following up with my staff to stress the importance of good customer service. I will also be bringing your concerns up about the breakfast with the kitchen staff. We hope that if you... More 

Bucksport, United States
1 review
2 of 5 stars Reviewed December 26, 2014

Be careful when using AARP or AAA, they don't always give the usual discount and they don't tell you. Also bedding was bad, ripped sheet, the other bottom sheet upside down and a very heavy duvet and than got a blanket that felt and looked like cork. I don't like feeling like I'm being cheated, even for a small amount.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Ashley C, Front Office Manager at Hampton Inn Sturbridge, responded to this review

Thank you for taking the time to review our property! AAA and AARP discounts are a percentage off the nightly rate and are based upon availability; which means sometimes they are available and sometimes they are not. We do our best to give discounts when we can to our guests but sometimes, it is not possible. I’ve brought your bedding... More 

Boston, Massachusetts
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 24, 2014

The property was clean and the staff was friendly. They were in the process of updating the carpeting in the hallways when we stayed there, so nice new carpet should be there now. We arrived a bit early and our rooms weren't ready yet but we had somewhere we had to be and needed to change so the staff was... More 

Was this review helpful? Yes 1
Ashley C, Front Office Manager at Hampton Inn Sturbridge, responded to this review

Thank you for taking the time to review our property. I’m so glad to hear you enjoyed your stay with us. We try our best to accommodate our guests that request to come in a little early to get ready for an event. I’ll be sure to pass on to our staff your appreciation of their efforts to get you... More 

Stamford, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 13, 2014

Property very well maintained, clean, fresh and comfortable. Everything was spotless and the beds were very comfortable. Very nice staff who make you feel welcome. Good quality breakfast selection and very good coffee to wake you up in the morning.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Ashley C, Front Office Manager at Hampton Inn Sturbridge, responded to this review

Thank you for taking the time to review our property! I see you noticed the new renovations we have just undergone. Clean, fresh and comfortable is what Hampton strives for. I’ll be sure to pass on your gracious words to all of the staff here. Can’t wait to see you next time you’re in the area! More 

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Additional Information about Hampton Inn Sturbridge

Address: 328 Main Street, Sturbridge, MA 01566
Phone Number:
Location: United States > Massachusetts > Sturbridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Sturbridge 2.5*
Number of rooms: 84
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Also Known As:
Hampton Inn Sturbridge Hotel Sturbridge
Sturbridge Hampton Inn

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