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Southbridge Hotel And Conference Cent

Certificate of Excellence
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14 Mechanic Street, Southbridge, MA 01550
Best prices for: 1 room 1 guest
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Southbridge Hotel And Conference Cent
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Southbridge Hotel And Conference Cent
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111 reviews from our community

Traveler rating
    68
    27
    11
    3
    2
See reviews for
39
19
5
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here for a single night and our experience is mixed. The rooms were average size. The bed was comfortable. They charged us $35 for a roll away bed which is excessive! We have NEVER been charged that much! The wifi didn't work and they didn't seem to be concerned about it at the desk. They blamed the carrier.... More 

Was this review helpful? Yes 1
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center, we appreciate your feedback. I am happy to see that you enjoyed your visit to the fitness center and that you found the staff helpful and pleasant. I will speak with the food and beverage team and follow up... More 

Plymouth, Massachusetts
1 review
2 of 5 stars Reviewed 1 week ago NEW

pictures on website looked great for breakfast package showed a good looking omelet etc... I went to breakfast at 7 AM they were still setting up got coffee there was no cream out when she finally got it my coffee was cold I was expecting to be able to order a egg sandwich only choices were scrambled eggs that tasted... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I am sorry to hear that your experience fell short of your expectations. I will follow up with the staff as our goal is to have all guests leave feeling satisfied with their visit. If your travels return you... More 

northport, n y
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed 1 week ago

I am presently here in order to shop the Brimfield Antique show. The only reason I chose this hotel is because its seemingly the best hotel in THIS area. To begin its in a refurbished optical factory which would be quite charming if the architect who made additions wasn't channeling George Jetson. He took what could be a unique hotel... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I was sorry to read that you did not like the refurbishment to the optical factory and the direction the architects took of combining the old with the new. I hope if your travels return you to the Southbridge... More 

Bedford, NH
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love everything about this hotel. Very spacious rooms, beds very comfortable, quiet, and super clean. Check in was less than three minutes. Front desk person very personable and quick. Reminds me of Vegas hotels, because all of the hall ways, corridors, common areas are huge!! A big time feel. Fitness area is five star!! Pool and hot tube large and... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I was pleased to hear that you enjoyed your visit and have been a satisfied guest on past trips also. Thank you for your patronage and if your travels return you to the Southbridge area I hope you will... More 

Trumbull CT
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

In searching for a hotel to spend the weekend as part of a friend's retirement party, there weren't a lot of choices other than Ed's Beds and some typical motels. Not sure either that I wanted to go to a "hotel and conference center" thinking it would be too noisy and crowded, but thought I would take a chance. Southbridge... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you very much for your review of your visit to the Southbridge Hotel and Conference Center. We were pleased to read that you enjoyed your stay and found the rooms confortable and the staff friendly. I hope if your travels return you to the Southbridge area you will allow us to serve you again. Kim Cameron More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Friendly staff, nice facility, spacious nicely appointed room. The restaurant area near the bar isn't fancy and easy to overlook but the food didn't have that factory kitchen taste you can run into with many hotels. Only bump was that WiFi wasn't working at the time. These things happen. I would go back again.

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I am pleased to see that you enjoyed your stay and would recommend the hotel to other travellers. I apologize for any inconvience the WiFi being down may have caused you. We look forward to serving you when your... More 

San Antonio
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Enjoyed a 5 night stay here while attending a conference. The facility is a great use of a historical site. The rooms are large, spacious, and well equipped. The Wi-Fi is available throughout the facility. The gym services are modern, monitored by staff and well maintained. I am looking forward to return trips.

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. We are happy to hear that you enjoyed your stay and that you are looking forward to return trips. We look forard to serving you again in the future. Kim Cameron More 

West Haven, CT
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2015

This is a gem that we found by accident in the fall. This was our second stay and I have 3 more booked for the year. The hotel is located in an old factory building built in the early 1900's. Cute little accents can be found like the staircase and old entrance with bronze carved doorway. But don't let it... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw on your recent stay at the Southbridge Hotel and Conference Center. I was happy to see that you were very pleased with the service, cleanliness and overall comfort of your guest room. I hope you will allow us to serve you again if your travels return you to the Southbridge... More 

Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 2, 2015

This is a DOD (Dept of Defense) government conference facility so while it is well maintained, their priority is not hospitality guests. This explains why the most convenient parking spaces are reserved and service skills are not the highest. However knowing that, it is in a central location of the town and the property, including the rooms, are kept very... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. We are happy to hear that you found the property well maintained and very clean. I have shared your comments with the staff to ensure we continually strive to provide first class service to all guests. I hope if... More 

Cheshire, CT
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 3, 2015

My girls were in a dance competition in Sturbridge and we wanted a well-reviewed place, bc the place where the comp was held was rundown. This was 12 min away from Sturbridge, It was spotlessly immaculate, huge and roomy, and quiet. We did not partake in the restaurant. Didn't have time. But my daughters and husband used the pool and... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I was pleased to read that you found the hotel immaculate and will pass your comments on to our housekeeping staff. I'm glad you found the beds comfortable and enjoyed a relaxing night's sleep, I hope if your travels... More 

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