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Southbridge Hotel And Conference Cent

Certificate of Excellence
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14 Mechanic Street, Southbridge, MA 01550
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Southbridge Hotel And Conference Cent
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Southbridge Hotel And Conference Cent
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105 reviews from our community

Traveler rating
    66
    26
    10
    1
    2
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36
17
4
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Antonio
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Enjoyed a 5 night stay here while attending a conference. The facility is a great use of a historical site. The rooms are large, spacious, and well equipped. The Wi-Fi is available throughout the facility. The gym services are modern, monitored by staff and well maintained. I am looking forward to return trips.

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. We are happy to hear that you enjoyed your stay and that you are looking forward to return trips. We look forard to serving you again in the future. Kim Cameron More 

West Haven, CT
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a gem that we found by accident in the fall. This was our second stay and I have 3 more booked for the year. The hotel is located in an old factory building built in the early 1900's. Cute little accents can be found like the staircase and old entrance with bronze carved doorway. But don't let it... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw on your recent stay at the Southbridge Hotel and Conference Center. I was happy to see that you were very pleased with the service, cleanliness and overall comfort of your guest room. I hope you will allow us to serve you again if your travels return you to the Southbridge... More 

Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a DOD (Dept of Defense) government conference facility so while it is well maintained, their priority is not hospitality guests. This explains why the most convenient parking spaces are reserved and service skills are not the highest. However knowing that, it is in a central location of the town and the property, including the rooms, are kept very... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. We are happy to hear that you found the property well maintained and very clean. I have shared your comments with the staff to ensure we continually strive to provide first class service to all guests. I hope if... More 

Cheshire, CT
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 3, 2015

My girls were in a dance competition in Sturbridge and we wanted a well-reviewed place, bc the place where the comp was held was rundown. This was 12 min away from Sturbridge, It was spotlessly immaculate, huge and roomy, and quiet. We did not partake in the restaurant. Didn't have time. But my daughters and husband used the pool and... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I was pleased to read that you found the hotel immaculate and will pass your comments on to our housekeeping staff. I'm glad you found the beds comfortable and enjoyed a relaxing night's sleep, I hope if your travels... More 

Westborough, Massachusetts
Contributor
12 reviews 12 reviews
137 helpful votes 137 helpful votes
2 of 5 stars Reviewed February 19, 2015

This is a lovely spot with a lot of potential and I thought it would be fun to get away with my 13 and 15 year old children. However: the exercise room & racquetball court are only for 16 y.o. and up; the basketball hoop was broken; and the pool is used frequently for classes and is closed to guests... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I am very sorry that we fell short of your expectations, especially with your experience in the fitness center. I will speak with the Guest Service Manager to rectify the issues you mentioned so future guests do not experience... More 

Holbrook, New York
Top Contributor
52 reviews 52 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 19, 2015

First loved the building incorporating the old optical site. We arrived on a snowy cold day and while we did not appreciate how far the parking is i did like the front desk staff and how quickly we checked in. To my surprise the room was very very clean and spacious. Loved the bed so comfortable. Only complaint was tv... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw concerning your recent stay at the Southbridge Hotel and Conference Center. I will pass on your kind comments to the housekeeping staff, as they really do try and ensure all guest rooms are spotless. If your travels return you to the Southbridge area I hope you will allow us to... More 

Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 17, 2015

This is a beautiful use of a historical building. I was truly impressed by how nice this hotel was considering it was a broken down industrial site for many years. The incorporation of the optical themes throughout the hotel was quite clever. I ate at Shades for dinner and Visions for breakfast and both were delicious (try the lobster BLT... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center and letting us know the problems you experienced. I am truly sorry to see that we fell short in a couple of areas that would have made the stay more enjoyable. I will follow up with the departments involved... More 

Ramstein-Miesenbach, Germany
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2015

Stayed here for a government work group and was very pleased with everything. The room was spacious and the staff were very helpful. Jason, in the dining room, was especially attentive during breakfasts and lunches, watching to make sure there was enough food for us since our group dismissed later than other groups at lunch and generally ensuring that we... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay here at the Southbridge Hotel and Conference Center. It was nice to hear that you found the rooms spacious and staff helpful. I will pass on your kind comments to Jason, who really does try to ensure every guest is well taken care of.If your travels... More 

Norwich, Connecticut
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 6, 2015

I stayed here with my family last fall and was very impressed with the accommodations. The rooms, although simply furnished, were large and comfortable and had the expected amenities. As other reviewers have mentioned, the hotel was once an optical factory and has been beautifully restored. Be sure to check out the original marble foyer and staircase. The hotel also... More 

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SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your stay at the Southbridge Hotel and Conference Center. I was happy to see that you really enjoyed the many areas of the hotel, including the pool area and history of our building.The marble staircase is beautiful, and a great place to take a picture if you have the... More 

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 8, 2015

We stayed overnight here en route home from the holidays because of the location and the reduced rates (I'm guessing because they didn't have any scheduled conferences due to the time of year). Everything was clean and new-looking, and the room was quite large. The pool lap lane, while not regulation, was long enough to do some laps in, and... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw on your recent stay at the Southbrige Hotel and Conference Center. We truly appreciate getting feedback from our guests as we strive to continually improve our service and amenities. We are happy to see that you were able to take advantage of our beautiful pool and gym area, and appreciate... More 

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