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Southbridge Hotel And Conference Cent

3.0 of 5 14 Mechanic Street, Southbridge, MA 01550
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Certificate of Excellence 2014
Southbridge Hotel And Conference Cent
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Southbridge Hotel And Conference Cent
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95 reviews from our community

Traveler rating
    61
    23
    9
    0
    2
See reviews for
31
16
3
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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    (95)
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    (15)
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    (28)
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    (39)
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    (13)
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Senior Contributor
24 reviews 24 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed overnight here en route home from the holidays because of the location and the reduced rates (I'm guessing because they didn't have any scheduled conferences due to the time of year). Everything was clean and new-looking, and the room was quite large. The pool lap lane, while not regulation, was long enough to do some laps in, and... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw on your recent stay at the Southbrige Hotel and Conference Center. We truly appreciate getting feedback from our guests as we strive to continually improve our service and amenities. We are happy to see that you were able to take advantage of our beautiful pool and gym area, and appreciate... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Found this place when we went to Sturbridge Village! $89 room rate for a beautiful place. Very clean.proffessional staff. Lovely pool. Very large place but that was kind of neat too! Will come again. Great stop over from PA to Bew England trips.

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for writing a review on your recent stay at the Southbridge Hotel and Conference Center. We were happy to hear that you had such a pleasnat experience and found the staff professional and the hotel very clean. I hope you will allow us to serve you again if you find yourself visiting the area. Happy New Year. Kim More 

San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were vacationing at Massachusetts from December 25 to January 2 and stayed at SOUTHBRIDGE Hotel and Conference Center.We chose it because we have family living nearby who recommended it. Wow! We were amazed! It is centrally located at SOUTHBRIDGE, it used to be a factory and was remodeled to an hotel.Whoever did the transformation did an excellent job, they... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review concerning your recent stay at the Southbridge Hotel and Conference Center. We are happy to hear that you enjoyed your visit and would highly recommend the hotel to others travelling to the area. I will share your comments with the staff, as they are always pleased to know that a... More 

Paris, France
Top Contributor
118 reviews 118 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 12, 2014

Very large and impressive hôtel, former traditionnal brick factory building (American Optical) converted into seminar center and accomodation for military, then public. Impressive entrance hall, very well maintained, quiet and nice service. Excellent sport equipment : fitness room, large indoor swimming pool, basket-ball play-ground... Excellent for a few days business trip in the region.

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. We are pleased to read that you enjoyed your stay and found the rooms very comfortable, clean, and well maintained. I hope if your travels return you to the Southbridge area you will allow us to serve you again.... More 

Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 7, 2014

On first impression this hotel is fantastic. The building is gorgeous and huge. The lobby is well-appointed. Front desk staff was polite and friendly. My big disappointment was the room... Our it's a standard hotel room - relatively clean and spacious but with no character. The furniture in our room was worn and pretty standard in any national chain hotel... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. We are pleased to hear that you enjoyed the beautiful grounds and the wonderful lobby we have. We are presently in the process of a new Guest Directory and should have them in all guest rooms in January. I... More 

CT
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2014 via mobile

For Thanksgiving, I planned a trip to Old Sturbridge Village for my family. This hotel is very close, about 10 minutes away. Our room was very nice, but the people truly made this hotel excellent for us, particularly the head of housekeeping, who mailed my son's forgotten blanket to our home and the swim teacher, who gave us free pointers... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a review on your recent stay at the Southbridge Hotel and Conference Center. I was very pleased to hear that you enjoyed your holiday stay and particularly happy that you felt the staff made the difference in your visit. I will pass on your comments to the employees as they do strive... More 

Ridgewood, New Jersey
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 30, 2014

Instead of staying home and cooking, this year my husband and daughter and son in law and I decided to go away. Our intent was to visit Sturbridge Village but when a hotel we had stayed at previously had terrible reviews, we booked into this one in Southbridge. The hotel was once a factory which made eyeglasses and it was... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw on your recent stay at the Southbridge Hotel and Conference Center. We are very happy to hear that after your first trip here you not only would return, you would also recommend the hotel to other travelers. Please allow us the opportunity to serve you again if your travels bring... More 

Stowmarket, United Kingdom
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 2, 2014

After a trip around New England and staying in 15 hotels/motels this was our least favourite. No complaints about the accommodation. Room was generous size, clean and bathroom good. It was the staff. Reception staff made us feel we were just a bit of a nuisance if we asked anything. Wanted some extra milk to make a coffee in our... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw on your recent stay at the Southbridge Hotel and Conference Center. I am very sorry to hear that we fell short of your expectations, especially as it relates to service. I have met with the Director of Guest Services and we will address this in our upcoming training with the... More 

Port Jefferson, New York
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 30, 2014

I stayed here with my family when we went up to watch races at Thompson Speedway. The hotel was no more than 20 minutes from the track! The hotel itself is huge, the rooms were very spacious and the beds comfortable. The breakfast buffet was alright too. They were running low on food right before the buffet closed, and was... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for taking the time to write a reveiw on your recent stay at the Southbridge Hotel and Conference Center. I am glad to hear that you found the hotel convenient to Thompson Speedway, as you mentioned less that 20 minutes away. We hope when your travels return you to watch future races you will allow us to serve... More 

Springfield, MA
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 30, 2014

I recently stayed at the Southbridge Hotel & Conference Center and am glad to say that literally everything here was fantastic. The staff was extremely courteous during a four day stay, the room was very clean and quiet, the entire facility was furnished in a comfortable and gracious style and the food was outstanding - every meal in both the... More 

Was this review helpful? Yes
SHCCGM, General Manager at Southbridge Hotel And Conference Cent, responded to this review

Thank you for your recent review on your visit here to the Southbridge Hotel and Conference Center. I am very happy to hear that everything during your stay was "fantastic", as we strive to ensure all guests leave satisfied. If your travels return you to the Southbridge area I hope you will allow us to serve you again. Kim Cameron More 

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Additional Information about Southbridge Hotel And Conference Cent

Address: 14 Mechanic Street, Southbridge, MA 01550
Phone Number:
Location: United States > Massachusetts > Southbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southbridge Hotel And Conference Cent 3*
Number of rooms: 203
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