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All 1 Somerset hotels

Quality Inn

2.0 of 5 Hotel   |   1878 Wilbur Ave., Somerset, MA 02725
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Ranked #1 of 1 hotels in Somerset
A recent review
5 of 5 stars reviewed 2 weeks ago
Spotiaa clumbus
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  • Reviews (66)
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66 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
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English first
AMLNYC
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

Thankfully I did not pay a lot for my stay at Quality Inn. If I was able to stay someplace else I would have gladly (paying more $). Happy to say I will never be going back. If you do not have to stay in Somerset look for another hotel along 195 or on 95. When I checked in at... More

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clumbus
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights and I am satisfied with service provided here. The staffs are professional and helpful. The room is clean. It is of good value and I would highly recommend this hotel in that area.

Was this review helpful? Yes 1
Greenville, South Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for a week ( business and vacation ). Staff kept room clean and neat. Mattresses and sheets were most comfortable, providing an exceptionally restful sleep . Hot and cold choices for breakfast, nice way to start day. Front staff helpful and informative. Would definitely stay again.

Was this review helpful? Yes
Meredith M, General Manager at Quality Inn, responded to this review

Dear Charlie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses and compliments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More

New York City, New York
2 reviews
4 of 5 stars Reviewed July 12, 2014

Hotel definitely old and could use renovation. That being said, staff from front desk to breakfast server went above and beyond. Handicap room very clean and spacious. Coffee pot in room. Breakfast was a super surprise. Actual food. Waffle maker, hot sausage and eggs, bagels, cereal, oatmeal, muffins, fruit, condiments, peanut butter, jams, honey. I usually don't bother with continental... More

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Meredith M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and we hope to see you back again! M. Morris, General Manager More

Falls Church, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

I stayed at this hotel with my daughter and her young family last weekend. The room was spacious but the decor was in bad need of an update. There were holes in the bedspread and drapes. The bathroom fixtures were probably the original. For the price and a short stay we felt it would be acceptable. We had a no... More

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Woburn, Massachusetts
1 review
3 of 5 stars Reviewed July 2, 2014

The bathrooms need to be replaced. I do not smoke, I had to take a smoking room, it had a awful smell. The front desk person was great. $144.00 for a 1 night stay is not worth it. $90.00 for those bathrooms, is more like it.

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FlyHorizon
Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 20, 2014

If you're looking for a hotel with a great pool, this may not be the one for you. Although large and indoors, it's quite old and not kept up as well as it could be. Available for guests, it's also used for local people who purchase monthly or daily pool passes. A great concept but only if it's maintained well... More

Was this review helpful? Yes 1
Monrovia, California
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

The hotel is conveniently located right off I-195. It is right on the river which makes for a nice view. The rooms are clean and comfortable. A full buffet breakfast was included in the room rate. It was good. The indoor pool was very nice too. There is a nice lawn to walk on with chairs to sit outside and... More

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GM-QISomerset, General Manager at Quality Inn, responded to this review

On behalf of the hotel staff and I, thank you for taking the time to review our property. We sincerely appreciate the compliments in regards to our performance. We were thrilled to here that our convenient location, water view rooms and complimentary breakfast buffet made your stay even more enjoyable. We have begun recarpeting our guest rooms and our guests... More

Rochester, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 4, 2014

I walked into the hotel to see dirty furniture and carpet.MY first thought was " I hope my room doesn't look like this"needless to say my room looked worst than that!Dirty carpet,dirty filthy tub,mildew ceiling ,web dirt in ceiling corners,piles of dust on sink ,yellow stains on linen and the smell of the room was horrible!We had to buy cleaning... More

Was this review helpful? Yes 1
GM-QISomerset, General Manager at Quality Inn, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire staff and I, our sincere apologies for your experience. The last thing we want is for a guest to be unsatisfied with their stay. I would like to offer you a refund for your stay. Please contact me directly... More

Somerset massachusets
1 review
2 of 5 stars Reviewed April 26, 2014 via mobile

Chose hotel for the 2 queen beds. Front desk very unfriendly on arrival. Handed us room keys and pointed to room. That's it! Room in need of maintenance. Peeling paint and wallpaper. Heard movements of everyone from walking above to what sounded like furniture or linen carts being rearranged all night

Was this review helpful? Yes
GM-QISomerset, General Manager at Quality Inn, responded to this review

On behalf of the staff and I, please accept my apologies in regards to your experience at the hotel. I have shared your feedback with the front desk team members in addition to our maintenance manager to prevent these types of situations from recurring. Please feel free to contact me directly at the hotel if you wish to discuss your... More

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Additional Information about Quality Inn

Address: 1878 Wilbur Ave., Somerset, MA 02725
Phone Number:
Location: United States > Massachusetts > Somerset
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn 2*
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Also Known As:
Quality Hotel Somerset
Quality Inn Somerset
Somerset Quality Inn

18 photos of this hotel

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Pool/beach area (1)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated on the banks of the scenic Lee's River, the hotel is located off I-195 at exit 4. Hotel amenities include complimentary hot breakfast buffet, indoor heated pool and fitness room, outdoor basketball court, horseshoes and volleyball (seasonal), high speed internet access (both wired and wireless) and a complimentary computer kiosk in the hotel lobby for guest use. Our on site restaurant, Jillian's Sports Pub & Grill is open daily and provides hotel delivery until 12am. Inquire about our waterview rooms with balcony or patio walkout to the hotel's courtyard. Rooms with whirlpool and jacuzzi tub for two are also available. ... more   less 
Number of rooms
104

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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