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Quality Inn

2.0 of 5
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1878 Wilbur Ave., Somerset, MA 02725
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Quality Inn
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75 reviews from our community

Traveler rating
    6
    16
    20
    15
    18
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6
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (19)
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Brooklyn, New York
1 review
2 of 5 stars Reviewed 6 days ago NEW

Our room was on the second floor and it smelled like bleach and cigarette smoke. The room itself was a little small and there was an audible hum. The sound insulation was poor also. I was in a room that my brother stayed in on the first floor and that was larger and brighter with no bad smell. The free... More 

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Cranston, Rhode Island
1 review
1 of 5 stars Reviewed 1 week ago NEW

We stayed here as a team for a local softball tournament. We couldn't wait to take showers after having everyone on the fields all day, but after showering felt even dirtier. Bathrooms were not clean, towels were not clean and the hand towel had been used by someone other than our family. The floors didn't look vacuumed in a long... More 

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Travelers are raving about these Somerset hotels

Boston, Massachusetts
Contributor
18 reviews 18 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 2 weeks ago

have stayed at this hotel many times and it progressively gets worse. I always book a non smoking room, but the room smells horribly like cigarettes, and if you try to open the sliding door to air it out, you're sure to get a bunch of cigarette smoke blowing in your door from someone on a nearby balcony smoking. The... More 

Was this review helpful? Yes 2
Burlington VT
Top Contributor
103 reviews 103 reviews
65 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed April 19, 2015

There were issues off the bat; my intended room was on the second floor. No elevator and I had a very heavy suitcase. The girl at the desk immediately suggested the "Executive Building". Turned out this was sketchier. I had booked a non smoking room, but the one I ended up in was definitely a smoking room. As I am... More 

Was this review helpful? Yes 1
Somerset, Massachusetts
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 3, 2015

This Inn is located right off 195 located right on a river (Lee River) which has nice view and good for fishing but has no beach Hotel provides chairs on small landing outside rooms on the west side for river gazing.. Has good restaurant(Jillian's) sharing the parking lot which serves an award winning chowder and has a very active, popular... More 

Was this review helpful? Yes 2
Middleboro, Massachusetts, United States
Top Contributor
137 reviews 137 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 23, 2014

I think this place has changed hands a couple of times. No matter, any new owners still won't budget the right amount of money to service their customers correctly. Otherwise, you would not see dirty linens, cracked, lamp shades, stains, filthy carpeting, etc., etc. They pocket and enjoy the profits of everything, while the name and reputation of their own... More 

Was this review helpful? Yes 1
GM-QISomerset, Manager at Quality Inn, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the staff and myself, we apologize for your less than favorable experience. We are addressing the issues you raised so that we can make the necessary repairs and improvements. We are in the beginning stages of a renovation which will include... More 

Providence, RI
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 1, 2014

We have stayed here several times before since it is near relatives. Up until this last visit, we thought it pretty comparable to other motels in the same price range. Unfortunately, we're going to have to downgrade our rating. All carpeting is very badly in need of a deep cleaning. Cleaning staff are all very pleasant & I have no... More 

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Scranton, Pennsylvania
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 18, 2014 via mobile

I was traveling from PA to to Fall River to see the Lizzie Borden house. I stayed at this hotel because it literally was the only hotel within a 20 mile radious that had a room available at 1am. When we first got there (there was 5 of us) right away we spotted sketchy people hanging outside the front. After... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 29, 2014

Smelled like mold and smoke the bathroom had holes in the wall and the tub was stained with a white film and dripped rusty water. Nice place to stay of you like to smoke. The heater smelled like burnt tires

Was this review helpful? Yes 2
Meredith M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the overall condition of the bathroom in your guest room. I have shared your feedback with the housekeeping and maintenance managers to ensure everything is clean and in... More 

AMLNYC
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed August 19, 2014

Thankfully I did not pay a lot for my stay at Quality Inn. If I was able to stay someplace else I would have gladly (paying more $). Happy to say I will never be going back. If you do not have to stay in Somerset look for another hotel along 195 or on 95. When I checked in at... More 

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Meredith M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept my sincere apologies for the numerous issues you experienced while on property. I can assure you that your feedback will be used to prevent issues such as the ones you encountered from recurring. If you wish to discuss your stay with me,... More 

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