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All 1 Somerset hotels

Quality Inn

2.0 of 5 Hotel   |   1878 Wilbur Ave., Somerset, MA 02725
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Ranked #1 of 1 hotels in Somerset
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  • Reviews (63)
  • Photos (18)
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  • Room tips (16)
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63 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
New York City, New York
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel definitely old and could use renovation. That being said, staff from front desk to breakfast server went above and beyond. Handicap room very clean and spacious. Coffee pot in room. Breakfast was a super surprise. Actual food. Waffle maker, hot sausage and eggs, bagels, cereal, oatmeal, muffins, fruit, condiments, peanut butter, jams, honey. I usually don't bother with continental... More

Was this review helpful? Yes
Meredith M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and we hope to see you back again! M. Morris, General Manager More

Falls Church, Virginia
4 reviews 4 reviews
2 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel with my daughter and her young family last weekend. The room was spacious but the decor was in bad need of an update. There were holes in the bedspread and drapes. The bathroom fixtures were probably the original. For the price and a short stay we felt it would be acceptable. We had a no... More

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Woburn, Massachusetts
1 review
3 of 5 stars Reviewed 4 weeks ago

The bathrooms need to be replaced. I do not smoke, I had to take a smoking room, it had a awful smell. The front desk person was great. $144.00 for a 1 night stay is not worth it. $90.00 for those bathrooms, is more like it.

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14 reviews 14 reviews
7 hotel reviews
2 of 5 stars Reviewed June 20, 2014

If you're looking for a hotel with a great pool, this may not be the one for you. Although large and indoors, it's quite old and not kept up as well as it could be. Available for guests, it's also used for local people who purchase monthly or daily pool passes. A great concept but only if it's maintained well... More

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Monrovia, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

The hotel is conveniently located right off I-195. It is right on the river which makes for a nice view. The rooms are clean and comfortable. A full buffet breakfast was included in the room rate. It was good. The indoor pool was very nice too. There is a nice lawn to walk on with chairs to sit outside and... More

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GM-QISomerset, General Manager at Quality Inn, responded to this review

On behalf of the hotel staff and I, thank you for taking the time to review our property. We sincerely appreciate the compliments in regards to our performance. We were thrilled to here that our convenient location, water view rooms and complimentary breakfast buffet made your stay even more enjoyable. We have begun recarpeting our guest rooms and our guests... More

Rochester, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 4, 2014

I walked into the hotel to see dirty furniture and carpet.MY first thought was " I hope my room doesn't look like this"needless to say my room looked worst than that!Dirty carpet,dirty filthy tub,mildew ceiling ,web dirt in ceiling corners,piles of dust on sink ,yellow stains on linen and the smell of the room was horrible!We had to buy cleaning... More

Was this review helpful? Yes 1
GM-QISomerset, General Manager at Quality Inn, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire staff and I, our sincere apologies for your experience. The last thing we want is for a guest to be unsatisfied with their stay. I would like to offer you a refund for your stay. Please contact me directly... More

Somerset massachusets
1 review
2 of 5 stars Reviewed April 26, 2014 via mobile

Chose hotel for the 2 queen beds. Front desk very unfriendly on arrival. Handed us room keys and pointed to room. That's it! Room in need of maintenance. Peeling paint and wallpaper. Heard movements of everyone from walking above to what sounded like furniture or linen carts being rearranged all night

Was this review helpful? Yes
GM-QISomerset, General Manager at Quality Inn, responded to this review

On behalf of the staff and I, please accept my apologies in regards to your experience at the hotel. I have shared your feedback with the front desk team members in addition to our maintenance manager to prevent these types of situations from recurring. Please feel free to contact me directly at the hotel if you wish to discuss your... More

4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 12, 2014

I am on the road alot as I am a truck driver, and ive stayed at this hotel several times, and every time I stay there there is always something wrong with it. Either they need to know how to clean everything or maybe put a stop to as who stays(long periods) of time there. I walked into the lobby... More

Was this review helpful? Yes 1
Swansea, Massachusetts
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 4, 2014

I had to stay here for one night, I guess I got what I paid for, but I thought at $80/ night it would be a little nicer or cleaner even. The room was so dirty. There was a thick layer of dust on everything. The cover on my bed had a cigarette burn hole in it. The TV was... More

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GM-QISomerset, General Manager at Quality Inn, responded to this review

Thank you for taking the time to post your review of the Quality Inn of Somerset. I noticed that the review was from your stay in March of 2013. I am pleased to inform you that we have purchased new bedding in addition to 32" flat screen televisions. To date, over 50% of the rooms have been completed and we... More

Oslo, Norway
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 9, 2013

The staff was very nice and helpful. The warm complimentary brekfast was actually quite good.. The room was a bit dated and worn, and could do with a good cleaning. Dust and stains around the hole room. The bath had a jacuzzi but we did not try it.

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Additional Information about Quality Inn

Address: 1878 Wilbur Ave., Somerset, MA 02725
Phone Number:
Location: United States > Massachusetts > Somerset
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn 2*
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Also Known As:
Quality Hotel Somerset
Quality Inn Somerset
Somerset Quality Inn

18 photos of this hotel

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Room/suite (3)
View from room (1)
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Dining (1)
Room/suite (2)
Hotel & grounds (2)
Pool/beach area (1)


Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated on the banks of the scenic Lee's River, the hotel is located off I-195 at exit 4. Hotel amenities include complimentary hot breakfast buffet, indoor heated pool and fitness room, outdoor basketball court, horseshoes and volleyball (seasonal), high speed internet access (both wired and wireless) and a complimentary computer kiosk in the hotel lobby for guest use. Our on site restaurant, Jillian's Sports Pub & Grill is open daily and provides hotel delivery until 12am. Inquire about our waterview rooms with balcony or patio walkout to the hotel's courtyard. Rooms with whirlpool and jacuzzi tub for two are also available. ... more   less 
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