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All 3 Rockland hotels

Comfort Inn

2.0 of 5 Hotel   |   850 Hingham St., Rockland, MA 02370
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Ranked #3 of 3 hotels in Rockland
A recent review
3 of 5 stars Reviewed December 31, 2013
Paul M Austin TX, United States
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49 people have reviewed this hotel

Traveler rating
    17
    12
    7
    6
    7
See reviews for
18
9
5
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Austin TX, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 31, 2013

I travel to this area south of Boston several times a year and unfortunately there are only three hotels in this area and they are all extremely over priced and this hotel is one of them. Like the two hotels within a 1/4 mile of this one it too is ridiculously over priced. I travel all over the country 12... More

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GMMA047, Manager at Comfort Inn, responded to this review

Dear Paul, Thank you for choosing the Comfort Inn, Rockland for your lodging needs. We certainly appreciate your business. I would like to take this opportunity to remind you that our hotel is located in a prime location between Boston and Cape Cod. Our pricing reflects our location and as you mentioned in your review it is a very competative... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2013

Very comfortable and spacious room...and newly decorated. Friendly and helpful staff. Perfect location within easy reach of Boston and at the right price. Lots of parking space....never an issue. Quietly set back off the road which makes it quiet and peaceful.

Was this review helpful? Yes 1
GMMA047, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our hotel on TripAdvisor! We are very pleased that you enjoyed your stay at our lovely hotel. I am glad that you mentioned our newly decorated rooms as we are in the process of an extensive hotel renovation and we are so excited with the way the rooms are coming out. Thank... More

Rochester, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 7, 2013

The owner of this Comfort Inn should be ashamed to rent its rooms. It is badly in need of repair and renovation. Carpets throughout are worn through and dirty. Woodwork is chipped and banged and needs a new paint job. Entryways are dirty. Tiles in bath are chipped and cracked. Windows don't close tight. Air conditioning unit was hanging off... More

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GMMA047, General Manager at Comfort Inn, responded to this review

Thank you for choosing the Comfort Inn, Rockland for your lodging needs. The owner of this property takes great pride in providing clean, comfortable accomodations for our guests. That is why we are currently undergoing an extensive renovation at this hotel. When complete, all rooms will have beautiful new carpet, wall vinyl, bathroom tiles, tub surrounds, and counters. I am... More

Portland, Maine
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 22, 2013 via mobile

We stayed here two years ago and it was fine. Last weekend we had two nights in the room from hunger. The stench in the room, cigarette smoke, dirty feet, it was sickening. I told the desk clerk......yes, we get a lot of complaints about that room. Management claimed everything in the room is new. Did I mention the settee?... More

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GMMA047, General Manager at Comfort Inn, responded to this review

Dear Dave, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are in the process of doing a complete hotel renovation. We are remodeling the rooms from ceiling to floor in both the bedrooms and bathrooms. We are now a completely non-smoking hotel! The guest room you stayed in with us... More

Braintree, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

We stayed for 2 weeks and were treated with respect. kindness and efficiency. Staff were readily available to answer questions and assist in any way they could. They were able to offer us an early check in, and went out of their way to insure our comfort. The Hot Continental Breakfast is more than adequate and is fresh daily. The... More

Was this review helpful? Yes 1
GMMA047, General Manager at Comfort Inn, responded to this review

Dear Melinda, We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you for mentioning... More

Johnson City, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2013

My wife and I visited the Boston area in early July and stayed at this hotel because it was close to family and boston without being too close to the city. I would like to highly compliment the entire hotel staff, the general manager, front office staff, maintenance and custodial. Everything was fantastic. I would like to especially compliment the... More

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GMMA047, General Manager at Comfort Inn, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. I have rewarded Sarah with... More

Hanover, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2013

The room was a little overpriced I thought, considering we went on a Sunday. The Jacuzzi was kinda small. We were left alone, and the room was very big. There was an average sized outdoor swimming pool. Overall it was a good hotel room.

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GMMA047, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. Although this is a very nice review, it is not accurate as we do not have a swimming pool at our hotel. We do have very nice Jacuzzi Suites and a complimentary Hot Breakfast! We hope you will stay with us in the future! Amy Pelletier More

Portland, Maine
1 review
1 of 5 stars Reviewed July 10, 2013

Staff did not want to honor the price I was quoted when I made my online reservation at the Comfort Inn site. My reservation reflected $260-something for two nights, all in, as part of a wedding party rate. When I checked in, the woman told me the bill would $305 instead, and quoted some kind of tax gobbledeygook. She told... More

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GMMA047, Manager at Comfort Inn, responded to this review

Dear Tony, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding staff service on your recent visit. I have shared your feedback with front desk staff to ensure we handle these types of situations differently in the future. As per our email conversations, tax rates can change without our control. The tax rate... More

Hull, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2013

I have never sent an email to compliment the service that I've received at a hotel, nor have I left a review. I believe that this is a service & I deserve to receive good service. The staff at this hotel deserve to have both!! Our daughter got married on 6/29. The wedding guests stayed here at The Comfort Inn... More

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GMMA047, General Manager at Comfort Inn, responded to this review

Thank you very much for your kind words of encouragement for our staff! I realize that like you most people expect to receive good service. At our hotel I expect my staff to give good service to every guest who walks in our doors! In this day and age of social media, it really means a lot to have our... More

ArthurLange
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 27, 2013

a Bad first impression...The key did not open the outside door to the property. I walked all the way back to the front desk and they said the door sometimes does'nt open, just open it from the inside and leave it propped open...nice.... Then the key did not open the room door, fool me once shame on you fool me... More

Was this review helpful? Yes
GMMA047, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to report to TripAdvisor regarding your recent stay at Comfort Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the side entrance door and room key on your recent visit. I have shared your feedback with both our front desk staff and our maintenance department to... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel Rockland
Comfort Hotel
Comfort Inn Rockland
Rockland Comfort Inn
Address: 850 Hingham St., Rockland, MA 02370
Phone Number:
Location: United States > Massachusetts > Rockland
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Rockland
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn 2*
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