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Fairfield Inn & Suites Boston North

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100 Morris Street, Revere, MA 02151
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1 room 1 guest
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Fairfield Inn & Suites Boston North
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285 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Markham, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was on a coach tour with lots of planned activities so was rarely at the hotel - the coach took us around so did not use the shuttle or the subway. Standard economy hotel - had a good exercise room & 2 complimentary computers with access to WIFI for those of us who did not bring our own, The pool... More 

Was this review helpful? Yes
FFISBostonNorthGM, General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear 'Katem1099_49', Thank you for taking the time to review our hotel. Although I'm sorry to see we did meet all your expectations, I am glad to see that our staff went above and beyond the call of duty. We understand our hotel isn't the most modern or up-to-date, but we try to make up for it by providing great... More 

Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I love Mariott. I have been to Mariott serveral times. But this is not the standard of Mariott. In the beginning the coffee in the lobby was nearly empty and cold an no Half and Half was there. But that was both fixed. The room: defect washbasin, dirty and cracked windows, not enough towels for 4, unfixed and loos wallpaper,... More 

Was this review helpful? Yes
FFISBostonNorthGM, General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear Gernot S, Thank you for taking the time to review our hotel on TripAdvisor. I apologize that we did not provide the expected product when traveling in Marriott hotels. If you could provide any more specific details about your stay (dates and room number), I'd greatly appreciate it as I want to get my maintenance team involved to rectify... More 

Amsterdam, The Netherlands
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Shuttle service is the first point of contact for Customer Service and getting to this remote hotel which is nearly in Saugus, the next northern town, was a nightmare. First, I never heard of a shuttle that did not go to Airport, so we called hotel and told them we would be coming soon out to Wonderland T stop. Called... More 

Was this review helpful? Yes
Matthew A, Assistant General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear Mary Beth, Thank you for your feedback, we actually had spoken on the day of your departure as well as over the phone the following day to follow-up on your experience and compensation. Once again, I am truly sorry for all of the trouble you went through on the evening of your arrival. I agree with you that the... More 

Grove City, United States
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

The property is not well maintained. Dingy surfaces in need of a good cleaning. Broken glass remained in the parking lot for days. Dirty carpet in public areas remained untouched during our recent three-day stay. The pool water was so bad my 12 year old son refused to get in - it was green. The ac in the fitness room... More 

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FFISBostonNorthGM, General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear Christopher H, Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Fairfield Inn & Suites Boston North. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies.We have shared... More 

New Milford, New Jersey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were doing a quick, few days-long trip to Boston (my first) and didn't want to spend an insane amount of money staying the city itself. This Fairfield worked very well to get in and out of Boston proper while still spending reasonably on the hotel. They offer a free shuttle to the Wonderland subway station which is a 20-ish... More 

Was this review helpful? Yes
FFISBostonNorthGM, General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear 'Brett M', Thank you for taking the time to review our hotel on TripAdvisor. After reading your comments, it seems like your stay was enjoyable and the convenience of our complimentary shuttle to Wonderland was beneficial to your stay. I'm also glad to hear our staff was helpful and pleasant. Thank you again for your feedback and I hope... More 

Wilmington, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 22, 2015

The hotel was clean and comfortable. The staff was great especially Thai. He was awesome. Always polite and funny. The only drawback was that the shuttle was not available 24 hours. If you missed the last pick up, you had to take a taxi back to the hotel. We would stay again.

Was this review helpful? Yes 1
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

We stayed mid week in July 2015 and the entire experience was excellent! We originally had two rooms booked through hotels dot com, and we only ended up needing one room as the other party couldn't make it. We booked the rooms using the non refundable rate (translation; you pay less for the room but you cannot get a refund,... More 

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Auburn, California
1 review
2 of 5 stars Reviewed July 9, 2015

So, let me preface this by saying that I am very frequent visitor of hotel chains, specifically Marriott and Best Western properties. This property has one of the rudest staff's I've encountered. From the bald male Front Office Supervisor who was annoyed that he had to take his headphones out and stop playing his game at the front desk so... More 

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FFISBostonNorthGM, General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear "S W", Thank you for taking the time to review our hotel on TripAdvisor. I want to apologize for the numerous staff/service issues you encountered during your stay with us. This is unacceptable service and I will be following up with each employee noted to ensure these were isolated issues. We pride ourselves on our friendly and knowlegeable staff... More 

Indialantic, Florida
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 29, 2015

I usually love Fairfield Inn & Suites and this one was just ok. The room is in desperate need of either new wallpaper or paint the bathrooms have mold and the ceilings are drooping down. They breakfast in the morning was okay however the attendants we're not restocking coffee supplies or the food has it ran out. I used my... More 

Was this review helpful? Yes
FFISBostonNorthGM, General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear 'Lil C', Thank you for taking the time to review your stay with us here in Revere on TripAdvisor. I want to apologize that your stay seemed less than pleasant and want to ensure you that your remarks are taken seriously and will be followed up on. If I could request any additional information from you (i.e. date of... More 

Boston, Massachusetts
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 24, 2015

Needed a place to stay close to work and choose this location.. Room was just ok, kinda old and drab looking. Wouldn't be my first choice in the area! Hotel rooms and lobby have a motel feel! Super out dated, old beds and decor. Could totally use some life!!

Was this review helpful? Yes
FFISBostonNorthGM, General Manager at Fairfield Inn & Suites Boston North, responded to this review

Dear 'StephyHugz', Thank you for posting a review of our hotel on TripAdvisor. I apologize that your stay was not what you were expecting. I can understand your level of expectations not being met in regards to the feel of the hotel. We will take your comments into consideration in regards to updated our hotel when and where we can.... More 

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