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All 12 Provincetown hotels

Surfside Hotel & Suites

2.5 of 5 Hotel   |   543 Commercial Street, Provincetown, MA 02657
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Surfside Hotel & Suites
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Ranked #4 of 12 Hotels in Provincetown
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed September 2, 2014
jenniflair New York City, New York
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495 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Surfside Hotel & Suites
See the most recent reviews
New York City, New York
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 2, 2014

But if you're hoping for an experience and an accommodation that matches the price point - it may not be the place for you. By the way, I could be wrong, but it also seems that the amount of extra $ per night to bring your dog is way higher than any other place in Provincetown. First questionable impression was... More 

Was this review helpful? Yes 1
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for your review, I appreciate the time you took to let me know of the problems you had during your stay. I a looking into these problems and rest assured they will be corrected. As for my clerk, yes she was getting over a cold, but the doctor gave her an all clear to work and assured us... More 

Hartford, Connecticut
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 2, 2014

This hotel is a 10-15 minute walk from the center of town which was perfect for not wanting to be in the busy center but close enough to walk there and to the many restaurants. Its rooms are a little smaller but well within the standards of what Provincetown hotels offer. A little retro and that's Ptown for you as... More 

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for your review, we are pleased that you enjoyed your stay with us and thank you for letting others know about our accommodations and service. My staff works very hard to make everyone's stay with us comfortable and enjoyable. We hope to see you again when you are in the area. More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

Surfside Hotel was quite nice and the staff were very friendly and helpful. The room and grounds were clean and functional. The pool was lovely and quite refreshing, but the private beach area was small and filled with ocean detritus. The only real negative was how far the hotel is from the heart of Provincetown. It was about a mile... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for your review, we are pleased to hear that you enjoyed your stay with us. We are 3/4 of a mile from the center of town, most of our guests enjoy the quite in this end of town and to be able to walk, bus, cab or pedi cab to the center of town to enjoy the festivities.... More 

Contributor
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 1, 2014

We stayed in this hotel in a waterfront room in August 2014 and were lucky enough to have amazing weather. In these conditions, the hotel was a wonderful place to stay. A few points on aspects of the place: Internet - yes it's free but did not quite reach our room, to the point where the wifi only really worked... More 

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for your review, we appreciate your taking the time to let us know about your experience. We are pleased that you were happy with your accommodations and that you will stay with us again. You will be happy to hear that we are going to upgrade the WIFI this winter, we realize how important it is for everyone... More 

Milan, Italy
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed September 1, 2014

This was a nice location in Ptown , just 10 minutes from the centre and with a nice view on the sea. As it was the Carnival week the cost of the room was quit high but understandable. In general a good hotel

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel. I am happy to hear that you enjoyed your stay with us and hope to see you again when you are in the area. More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed August 31, 2014

Wow, more than $300.00/night, and with a service that is worth <.3 cents? The wi-fi does not work in the rooms, even when the router is supposedly barely a few feet away! The service is pathetic - no help with wi-fi - only that it should work. The folks are cold - like the blizzard snow - unrelenting and freezing... More 

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for your review, as you know when you stayed here we told you there were problems with the WIFI, they have since been resolved. Unfortunately the system had some down stations but the company in charge of this has since brought up all connections and the WIFI is once again very good. We apologize for the inconvenience but... More 

Sydney
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed August 29, 2014

A tad retro, a little beachy and a great location with a good sized pool. The Surfside Hotel and Suites also boasts good car parking facilities and also welcomes dogs (at additional costs.) The bathrooms are clean as is the linen and bedding. Although in my room the TV didn't seem to work well enough to offer more than one... More 

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for taking the time to review our hotel and staff. We are happy to hear that you enjoyed your stay with us and found you accommodations clean and the staff friendly and helpful. We understand at time it does get a little noisy but with new carpeting and padding it will solve some of that problem. We hope... More 

Quebec City, Canada
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 28, 2014

We booked at this hotel because it is dog friendly. As it turns out we didn't bring the dog, not having realized that he would have been welcome almost everywhere in Provincetown, not just at the hotel. Although we had a waterfront room with a shared balcony, a lovely view and the sound of the pounding surf, things got off... More 

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for your review, we are looking into the problems you experienced during your stay and apologize for the problems. My executive housekeeper and maintenance engineer will be taking care of all the problems. We have had nothing but good reviews and are surprised that your room was in this condition. Be assured that we are on top of... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 21, 2014

The room, a standard king overlooking the parking lot off Bradford Street was quiet, clean and most comfortable. One doesn't visit Provincetown to stay at the hotel, although the pool was a delightful respite from the town's tempting activities. The action was a walk away. The staff was gracious and helpful. The breakfast, although described as continental, offered more choices... More 

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for taking the time to review the Surfside, I am pleased to see that you enjoyed your stay with us and that we exceeded your expectations. Our staff works very hard to make everyone's stay with us a comfortable and enjoyable one. We hope to see you again. More 

Gatineau
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 21, 2014

We stayed there for 5 days in Auguste 2014. This hotel is very well located, not too far from the village center. This is very important because it is difficult to use a car in P´town due to very narrow streets. Better walking or cycling. Our room was cleaned and the bleds were comfy. The room was rather small for... More 

Was this review helpful? Yes
Surfside543, General Manager at Surfside Hotel & Suites, responded to this review

Thank you for your review. We are happy to see that all in all you enjoyed your stay with us. The Surfside does have some of the largest rooms in Provincetown and of course you have a large shared deck with tables and chairs outside your sliding door overlooking the bay that makes the rooms feel larger and usable outdoor... More 

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Hotel Summarization (Beta)

What travelers say

  • Private beach(9)
  • Continental breakfast(8)
  • Staff were friendly(3)
  • Commercial Street(3)

Additional Information about Surfside Hotel & Suites

Address: 543 Commercial Street, Provincetown, MA 02657
Location: United States > Massachusetts > Cape Cod > Provincetown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Surfside Hotel & Suites 2.5*
Number of rooms: 88
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Also Known As:
Surfside Hotel And Suites
Surfside Hotel Provincetown
Hotel Style:
#2 On the Beach Hotel in Provincetown
#4 Family Hotel in Provincetown
#4 Romantic Hotel in Provincetown

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