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All 9 Pittsfield hotels

Crowne Plaza Pittsfield

3.5 of 5 Hotel   |   1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Ranked #3 of 9 hotels in Pittsfield
A recent review
3 of 5 stars reviewed 2 weeks ago
Mike B East Windsor, Connecticut
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221 people have reviewed this hotel

Traveler rating
    44
    73
    60
    29
    15
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72
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62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
East Windsor, Connecticut
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights. Our stay was very disappointing. On the first night, my wife tried to plug her phone charger into an outlet. The outlet plate was loose and bent. As the charger contacted the outlet there was a large arc that singed her hand. She immediately reported the incident to the front desk. Three maintenance people arrived to... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mike B. Please accept my apology for letting you leave our property feeling like we did not care. I assure you we do. I would greatly appreciate the opportunity to talk with you and see what I can do to repair your opinion of us. I would like to apologize to your wife personally. I hope that her hand... More

Bonn
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was clean, comfortable and had a very helpful, friendly staff. Nice pool for the kids, although it had way too much chlorine....big minus really. Otherwise, we enjoyed our 2 evening stay at this hotel.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Violin-Mel, Thank you for letting us know about your stay. I am glad you enjoyed your visit. I am sorry the chlorine level was higher than you like. We do adjust it as needed to accommodate the bather load. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More

New York City, New York
Top Contributor
56 reviews 56 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We wanted a local hotel where we could spend time with our son on his day-off (rain or shine) from a local sleepaway camp. The comfortable rooms with free WiFi & pleasant indoor pool with high atrium-like ceilings that let in the light fit the bill. The hotel staff was friendly & helpful. The Restaurant on site served a good... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Elizabeth10024, Thank you for taking the time to provide feedback about your stay. I will pass your comments along to our Chef . We are always looking to improve, and comments like yours help us do that.Thanks for staying with us. Sincerely, Chuck Burnick General Manager More

1 review
4 of 5 stars Reviewed 4 weeks ago

I've visited the crowne plaza, the room was nice, the morning newspaper is brought to your room's front door every morning. The breakfast was nice and fresh, no vegetables (tipical American boufet). The hotel includes a nice pool and a small fitness center.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Orly F, Thank you for letting us know about your stay. I am happy that you enjoyed your visit and appreciate you staying with us. Sincerely, Chuck Burnick General Manager More

Downingtown, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

A nice hotel .Staff always pleasant.Room was clean and bed comfotable.Parking garage on property. Breakfast was only buffet and just adequate.Some items had run out and not refilled.We would return to hotel if in area.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Jeanne S. , Thank you for letting us know about your stay. If there is anything else we can do please let us know. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More

Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 22, 2014

The proximity of this hotel to Lenox and Tanglewood I *suppose* explains the outrageous price we paid for the Saturday night stay (349). This was an average hotel room, in a slightly-better-than-average hotel. We had a king room, with a fairly comfortable bed, good A/C, and intermittent internet. There is really nothing fancy here: bed linens, towels, carpet, furnishings, all... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Deirdre C, Thank you for taking the time to provide valuable feedback about your stay. I am pleased that we were able to meet your needs, and would like to thank you for choosing us. As you know the rate fluctuates with the demand and this time of year the weekend demand is very high. If you ever have... More

Pittsford, New York
1 review
5 of 5 stars Reviewed July 6, 2014

We just spent a perfect 4th of July at the Crowne Plaza In Pittsfield Ma. I can't say enough good things about the staff. Everyone always has a smile in their face and are so happy to see you. Grace, you run a beautiful hotel. You always make our stay perfect! We love the Crowne Plaza!

Was this review helpful? Yes
Easton, Massachusetts
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 4, 2014

Had to go out to Western Massachusetts for a weekend baseball tournament and stayed at the Crowne Plaza. The room was a little outdated, but we are also in a quiet area. Supermarket, drugstore, coffee shops, and anything else you need is within walking distance. Parking garage is in need for some care, but we had no plans on sleeping... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear NewEnglandPhotoBug, Thank you for taking the time to review our hotel. I am glad that we were able to meet your expectations when it comes to providing a quiet accommodation and a helpful staff. Your comments regarding the condition of our rooms and parking area are highly appreciated. Please be assured that I have taken feedback into serious account... More

Corning, New York
Top Contributor
86 reviews 86 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 30, 2014

We are platinum IHG travelers so we picked this property to stay overnight after attending the local theater. Frankly I'm not sure how they got the new "shingle". The lobby is nice and there is lots of tourist information for the area and beyond (we say a brochure that said "wine trail" and realized it was for our hometown wine... More

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear SunshineFL,221, Thank you for taking the time to provide feedback on your experience with us. I am sorry you were not satisfied with our services, and I assure you your areas of concern are being addressed. We are currently in the process of upgrading our internet service to keep up with the latest technology,and we are already seeing improvements.... More

Saint Clair Shores, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is the nicest hotel in area. Restaurant good and let us eat at the pool so kids could swim. If your going this is the hotel. Pool was indoor and nice and clean. Rooms were average kind of dark inside no windows in pool rooms

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear happycondogirl, Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests and it makes us happy to read that our location and amenities were suitable to your needs. As a valued guest, we appreciate all the feedback we receive as this tells us how we are doing... More

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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 
Number of rooms
179

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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