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Crowne Plaza Pittsfield

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1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Crowne Plaza Pittsfield
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326 Reviews from our TripAdvisor Community

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Connecticut
Level Contributor
229 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

My family of four stayed here, along with 15 other families from my son's hockey team. We were in town for a tournament. The hotel rep was not at all flexible when we requested a place to have a team dinner, and the team manager said the hotel people weren't at all pleasant to deal with when she tried to... More 

Helpful?
1 Thank TheSecretVagabond
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear TheSecretVagabond, Thank you for taking the time to let us know about your experience. I am sorry we were not able to accommodate your team dinner needs and apologize if we came across as unpleasant. That was not our intention. Unfortunately we could not commit to some of the team's requests. Your feedback is important to us and we... More 

Southbury, Connecticut
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Fam & I wanted to escape the Blizzard of 2016 so we headed north to Pittsfield to have a little warm winter fun. The Heated Pool & Whirlpool are wonderfull and made our stay. The staff is every bit as super as previous reviews claim. The building & infrastructure, although super clean, are tired and in need of a... More 

Helpful?
Thank DJSTEVEZ
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear DJSTEVEZ, Thank you for your comments. We are happy that overall you enjoyed your stay and found the staff helpful. We are always looking for ways to improve and your feedback will assist us in that effort. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Joe, Melissa and all the folks at the front desk are friendly and helpful, and went over and above to meet our requests. The room was clean and very accommodating, and there were extra plugs so we could charge up all that we needed to. We had a wonderful stay! Just beware of the bathroom floor- it's slick as ice!... More 

Helpful?
Thank Lisa K
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Lisa K. , Thank you for your comments. We are glad you enjoyed your experience. It was our pleasure to serve. Thanks for choosing us. Sincerely, Chuck Burnick General Manager More 

Montreal, Qc
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

When you enter the hotel you think : Wow that's grand! When you enter the room you think : what? Am I in 1995? Décor and bathrooms are outdated. We had a pillow with bold stains on them!?!? Rooms are on the small side. If you want a quiet area don't stay near the pool. Didn't sleep well the last... More 

Helpful?
Thank Elimaza
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Elimaza, Thank you for providing feedback about your experience. I am sorry the guest room furnishings did not meet our usual standard . We are always striving to improve and your comments will assist us in that effort. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

Pros: Price (paid 70 usd) Location (near Lee Premium Outlets) Some restaurants close on the street Swimming pool Negative: Outdated room Noise from other rooms (isolation) Shower/bath (old) View (tiny window) But for the price, very good.

Helpful?
Thank SMIAH
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear SMIAH, Thank you for letting us know about your stay. I am sorry the accommodations did not meet your needs. Your feedback is important to us and your comments will assist us as we strive to improve our product and services.We hope you will give us another try. Sincerely, Chuck Burnick General Manager More 

Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 9, 2015 via mobile

A quick night in Pittsfield with the fam... paid $99.... clean nice room.... great pool... entire hotel was clean and professional. If you have a truck / trailer not a great place with a small parking garage. For $99 and points on my ihg can't beat it!

Helpful?
Thank Devin F
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Devin F. Thank you for your comments. We are glad you enjoyed your stay. If you choose to stay again please ask about our lot for over sized vehicles. I am sure we could accommodate you. Thanks for choosing us. Sincerely, Chuck Burnick General Manager More 

Springfield, Massachusetts
Level Contributor
108 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 23, 2015

Not your typical Crowne Plaza, really run down, but they are working on improvements. Rooms are ok, reminds me a 12 floor days inn. The parking garage is tough to maneuver if you have anything bigger than a mid-size car. Staff really pleasant and helpful.

Helpful?
Thank Fortguy1415
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Fortguy1415, Thank you for your comments. Your feedback is important to us and will assist us as we plan future improvements. We hope you will give us another try. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Cardiff
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 18, 2015

We booked into this hotel as we had stayed in a crowne plaza hotel in Heathrow airport which was fantastic! This hotel is really quite odd, the lobby was grand, the staff were very pleasant and helpful. As we went to our room things went downhill. The elevators are in the process of being refurbished, but the two still in... More 

Helpful?
Thank cardifftravellers
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Cardifftravelers, Thank you for your comments. Your feedback is important to us and will assist us in our effort to continuously improve our product. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Excelsior, Minnesota
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 11, 2015

I'm not quite sure where to start. I traveled into town on business; I'm a corporate property manager...so you can imagine my attention to detail. Let's start with the garage. I'm not quite sure where rusted exposed bolts, dilapidated expansion joints & orange road cones blocking many parking spaces (right at the entrance!) works well. It didn't feel safe. It... More 

Helpful?
1 Thank ScooterJules
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear ScooterJules, Thank you for your comments. I am not quite sure how to respond, but if there was someone else staying in your room we are going to need a form of payment from them. Thank you Chuck Burnick General Manager More 

Travelers are raving about these Pittsfield hotels

Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 9, 2015 via mobile

Stayed here for the night with friends visiting the Berkshires and Mt. Greylock. For the price you pay it's a good deal. Rooms are ok (check your sheets before sleeping), bathroom not as clean in some areas, buffet breakfast is fine (a little disappointed but it's cheap), big parking garage more than enough for the hotel it self and it's... More 

Helpful?
Thank Jeano B
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Jeano B. , Thank you for your comments. We are glad you enjoyed the pool area and breakfast buffet. Your overall experience is very important to us as we focus on all the details that make for a pleasant stay. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

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