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All 9 Pittsfield hotels

Crowne Plaza Pittsfield

3.5 of 5 Hotel   |   1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Ranked #2 of 9 Hotels in Pittsfield
A recent review
3 of 5 stars reviewed yesterday
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225 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW

My wife and I were pleasantly surprised with our two night stay at the Crowns Plaza. The staff was very friendly and accomodating, when we arrived we requested a room change due to the small size of the double beds, with just one phone call inspite of tight availability (there was a wedding reception taking place that same weekend) we... More

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NJ
Top Contributor
113 reviews 113 reviews
71 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

While in the area for business I stayed for 2 nights. The staff were friendly and accommodating, the lounge food-excellent and the location perfect. My only so-so comment is that this seems to be a stop on bus tours through the area and the noise from slamming doors between 3p and 7 p is high, sounds like cannon fire as... More

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Argentina
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights with our little baby, the room was very big so we were comfortable also with the portable crib on it, everything was very clean, incredible bed, the hotel stuff was so kind and helpfull. we had a great stay!

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear lu_ biancooooo, Thank you for taking the time to let us know about your stay. I am glad we were able to meet your needs. It was a pleasure having you as our guest . Sincerely, Chuck Burnick General Manager More

East Windsor, Connecticut
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2014

We stayed two nights. Our stay was very disappointing. On the first night, my wife tried to plug her phone charger into an outlet. The outlet plate was loose and bent. As the charger contacted the outlet there was a large arc that singed her hand. She immediately reported the incident to the front desk. Three maintenance people arrived to... More

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mike B. Please accept my apology for letting you leave our property feeling like we did not care. I assure you we do. I would greatly appreciate the opportunity to talk with you and see what I can do to repair your opinion of us. I would like to apologize to your wife personally. I hope that her hand... More

Bonn
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 7, 2014

This hotel was clean, comfortable and had a very helpful, friendly staff. Nice pool for the kids, although it had way too much chlorine....big minus really. Otherwise, we enjoyed our 2 evening stay at this hotel.

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Violin-Mel, Thank you for letting us know about your stay. I am glad you enjoyed your visit. I am sorry the chlorine level was higher than you like. We do adjust it as needed to accommodate the bather load. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More

New York City, New York
Top Contributor
56 reviews 56 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 2, 2014

We wanted a local hotel where we could spend time with our son on his day-off (rain or shine) from a local sleepaway camp. The comfortable rooms with free WiFi & pleasant indoor pool with high atrium-like ceilings that let in the light fit the bill. The hotel staff was friendly & helpful. The Restaurant on site served a good... More

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Elizabeth10024, Thank you for taking the time to provide feedback about your stay. I will pass your comments along to our Chef . We are always looking to improve, and comments like yours help us do that.Thanks for staying with us. Sincerely, Chuck Burnick General Manager More

1 review
4 of 5 stars Reviewed July 26, 2014

I've visited the crowne plaza, the room was nice, the morning newspaper is brought to your room's front door every morning. The breakfast was nice and fresh, no vegetables (tipical American boufet). The hotel includes a nice pool and a small fitness center.

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Orly F, Thank you for letting us know about your stay. I am happy that you enjoyed your visit and appreciate you staying with us. Sincerely, Chuck Burnick General Manager More

Downingtown, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 24, 2014

A nice hotel .Staff always pleasant.Room was clean and bed comfotable.Parking garage on property. Breakfast was only buffet and just adequate.Some items had run out and not refilled.We would return to hotel if in area.

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Jeanne S. , Thank you for letting us know about your stay. If there is anything else we can do please let us know. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More

Brooklyn, New York
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 22, 2014

The proximity of this hotel to Lenox and Tanglewood I *suppose* explains the outrageous price we paid for the Saturday night stay (349). This was an average hotel room, in a slightly-better-than-average hotel. We had a king room, with a fairly comfortable bed, good A/C, and intermittent internet. There is really nothing fancy here: bed linens, towels, carpet, furnishings, all... More

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Deirdre C, Thank you for taking the time to provide valuable feedback about your stay. I am pleased that we were able to meet your needs, and would like to thank you for choosing us. As you know the rate fluctuates with the demand and this time of year the weekend demand is very high. If you ever have... More

Pittsford, New York
1 review
5 of 5 stars Reviewed July 6, 2014

We just spent a perfect 4th of July at the Crowne Plaza In Pittsfield Ma. I can't say enough good things about the staff. Everyone always has a smile in their face and are so happy to see you. Grace, you run a beautiful hotel. You always make our stay perfect! We love the Crowne Plaza!

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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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