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Crowne Plaza Pittsfield

3.5 of 5 1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Crowne Plaza Pittsfield
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Crowne Plaza Pittsfield
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251 reviews from our community

Traveler rating
    47
    88
    68
    33
    15
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66
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dedham, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I can't compliment the staff of this hotel enough! The hotel was clean and food in the restaurant/Bar was great! We stayed for two nights with a group for a hockey tournament. 13 players (average 12 yrs) + multiple parents, brothers and sisters. The staff were very professional and accommodating. This is a *5star* for staff. It could use updating... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mcl19, Thank you for taking the time to provide feedback about your stay. We are very happy you enjoyed your time with us. I will make sure to share your comments with our staff. Thank you for choosing us. Sincerely Chuck Burnick General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

First let me say that I emailed ahead to ask if we could have an early check-in, since we were coming up to the Berkshires to elope. The hotel was VERY accommodating. When we checked in, we found that they had upgraded us to a king suite since we were getting married. That was a great surprise! The restaurant was... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear LaCea S., Congratulations ! We are so happy we were able to help make your experience special. It truly was our pleasure. We hope to see you on your 1st anniversary. Sincerely, Chuck Burnick General Manager More 

Wallingford, Connecticut, United States
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was average and not really well cleaned. Aside from that the place was very nice and in a really good location to visit most Berkshire area attractions. They have a pretty good restaurant on the second floor. But we didn't dare to visit the bar downstairs( looked a little scary ) people were smoking in the hallway.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Arnie S., Thank you for providing feedback about your stay. I am sorry the housekeeping was not up to our usual standard. I am glad that overall we were able to meet your needs. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

Pittsfield, Massachusetts
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well I won't say this hotel feels like a one star because the staff are really friendly. Check in and out is very fast. In room dining is not not recommended. Furniture is so old. Internet speed is super fast compared to all of the hotels in Pittsfield. Overall it really needs to be re innovated.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Uzeiz, Thank you for taking the time to provide feedback about your stay. I am sorry the accommodations did not meet your needs. We are continuously working to improve our product and services and your comments will assist us with future planning. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Bellmore, New York
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Positives: The rooms were clean. Staff was friendly. Negatives: It took over 3 hours and three phone calls to get a crib. I had to hold my newborn in my arms as he slept. Then the delivery came after 930 at night and I had to wake my husband to open the door. Towels were not delivered either till we... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Naomi K, Thank you for taking the time to provide feedback about your visit.. I am sorry you experienced delays on both the towels and crib. We always make guest requests a priority. I am not sure what happened in this case , and I assure you it will be addressed. Once again I am extremely sorry. Sincerely, Chuck... More 

Boston
Contributor
15 reviews 15 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 20, 2014

I stayed in the hotel for nine days straight and so I have a pretty good feel for the place. The rooms are clean and well appointed. The bathroom is a bit cramped but for me alone but it was satisfactory. The shower never got quite hot enough, but it is perhaps my own fault for never mentioning this to... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear KKT__MAG, Thank you for all of the valuable feedback. I am glad to hear that overall you were satisfied during your extended stay with us. Your comments ,both good and bad, will be shared with all of the staff and used to help us improve our product and services. We hope you come back to see us again and... More 

Placentia, California
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
122 helpful votes 122 helpful votes
2 of 5 stars Reviewed December 13, 2014

It used to be that a Crowne Plaza was an upscale hotel. This hotel was probably considered upscale 20 years ago, but now is an old and slightly creepy place. As an IHG Platinum status member I was surprised and disappointed to say the least. Old carpet and wallpaper, a sofa that I literally sank into, and a sink basin... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear agoldman3, Thank you for taking the time to provide feedback about your stay. I am very sorry for the poor room conditions you encountered. Unfortunately the room you were given was not renovated when the rest of the hotel was and was only used because it was the last available king bed. The rooms on the floor you were... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 12, 2014

I be there 3 weeks ago and a nice lady her name is Monserrat clean my room two days and is very clean, keep her in you staff, I love this place, is so nice be there and she always smile and is very friendly,when i live some inspection women(look hispanic) is no nice in all keep atention

Was this review helpful? Yes 3
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Helen P, Thank you for your comments. I am glad we took good care of you. Please come see us again. Thanks for staying with us. Sincerely, Chuck Burnick General Manager More 

Memphis, TN
Contributor
19 reviews 19 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 9, 2014

I was in the Berkshires to visit my son over Thanksgiving. As it was just going to be the 2 of us we decided to have Thanksgiving dinner at the CP. We only walked through the lobby to get to the dining room so I can't really comment on the property. The buffet was set up in a large ballroom... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Tnnancy, Thank you for letting us know about your experience at our Thanksgiving day dinner. I am sorry you were not completely satisfied. Your detailed comments will be helpful when planning for our next event. I hope you will give us another try. Sincerely, Chuck Burnick General Manager More 

Groton, Connecticut
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2014

Overall really enjoyed the stay here. We stayed as a part of a College Soccer Team and the staff was so accommodating. They were able to put together a conference room and dinner for our team in the blink of an eye. Breakfast was amazing with a full omelet bar, breads, fruits, etc. Rooms were a little dated, but still... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear KColeman88, Thank you for your comments. I am happy we were able to accommodate your needs. It was a pleasure having you as our guest. Thanks for choosing us. We hope to see you again. Sincerely, Chuck Burnick General Manager More 

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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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