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Crowne Plaza Pittsfield

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1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Crowne Plaza Pittsfield
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281 Reviews from our TripAdvisor Community

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    76
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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South Deerfield, Massachusetts
2 of 5 stars Reviewed 3 days ago NEW

344.00 for a low budget hotel. I am tired of being taken advantage of when in a situation. Food looked terrible. Free coffee if I need to remain positive. This place sucks. Pay the extra 50 and stay in a classy hotel

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mark W, Thank you for taking the time to provide feedback about your stay. I am sorry the hotel did not meet your needs. Our goal is to make every guest experience a positive one and we will continue to make this our focus each day. Sincerely, Chuck Burnick General Manager More 

1 review
3 of 5 stars Reviewed 1 week ago

Visited hotel May 30 th to 31 st I had read reviews and was a bit worried. The hotel staff are great! Front desk manager Joe gave us free breakfast as there was a reservation mix up. Room was clean but in need of updates. From when you first step on elevator you can tell hotel us tired. Halls are... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Gemma M. , Thank you for taking the time to provide feedback about your experience. I am sorry some aspects of the property did not meet your expectations. We are continuously looking for ways to improve and your comments will assist us in that effort. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Brookline, Massachusetts
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Great staff....Connie took care of our room and Molly greeted us with a smile at breakfast...thank you! The room was clean and good size. Very nice location near Stores and restaurants as well as the museum.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Nancy P. , Thank you for your comments. Your kind words are appreciated and will certainly be shared with the staff. Thank you staying with us. Sincerely, Chuck Burnick More 

Massachusetts
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Older hotel but maintained well. Only issue was that one of the three elevators worked during our visit. All the staff we interacted with were pleasant and helpful. Good central location for day tripping around the Berkshires

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Onestateatatime, Thank you for your comments. We appreciate your patience and understanding as we upgrade our elevators. We are glad you found our location convenient and hope to see you again. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

CT
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

The staff was very nice and the public areas of the hotel are lovely. The rooms need updating but were clean. During our stay there was a wedding taking place and they made a mess of the elevator floors and hallway we were in. I mentioned this to the manager and it was vacuumed and cleaned within minutes. Overall I... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Denise W., Thank you for taking the time to provide feedback about your visit. Your comments will assist us in our continuous effort to improve our product and services. We hope you will give us another try in the future. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Scotia
Level Contributor
113 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

excellent staff, very clean well appointed room. Great location in the middle of Pittsfield. I will stay here ever time I visit Pittsfield. Pool area looked very inviting as did the bar areas and restaurant. Great bar across the street and a enticing restaurant next to that as well.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Steveack, Thank you for your comments. We are glad you enjoyed our property and the surrounding area. We look forward to seeing you again. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

Franklin, Massachusetts
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The pictures on the website look beautiful, when you enter the hotel, it looks elegant, the lobby is just like the pictures. The rooms though, that's another story. This hotel needs to spruce it's rooms up a little. Basically, the common areas are very attractive and well kept. The front desk staff morning and night were all very pleasant. The... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Holiday Lady 18, Thank you for taking the time to provide feedback about your stay. Your comments and observations will be helpful as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Lenox, Massachusetts
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As a local I've been to the Crown Plaza for many catered functions, including one last week, and continue to be impressed by the inconsistent quality of food and service and the prices that imply that you would get both excellent food and service. Sitting at one table of 8, with the entire event group at 200, you have one... More 

Was this review helpful? Yes 2
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Sirius7, Thank you for taking the time to provide feedback about your experience. I am sorry you felt there were some inconsistencies in the meals provided at the event. We pride ourselves on consistent professional service and take comments like yours very serious. Your observations will be useful as we continue to fine tune our product and service. Sincerely,... More 

Travelers are raving about these Pittsfield hotels

Pittsfield, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Like a flashback to last century. Out of date rooms and decor. No amenities in room except $3 bottles of water. $6 parking and I discovered from staff there is Lye leaching out from the parking deck, hence a lot of the handicap spots and others are blocked off. Park on top to prevent damage to your car. Staff is... More 

Was this review helpful? Yes 2
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Randy R., Thank you for taking the time to provide feedback about your stay. I am sorry you were not completely satisfied with the accommodations. Your comments will assist us as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Hartford, Connecticut
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel during Memorial Day Weekend. Of course it was very busy but I felt that I really enjoyed my stay. There wasn't much to do in this area, seeing how it was my first time. My room was clean and comfortable. I stayed by the pool which had a great view of it. The restaurant was... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Alicia,W., Thank you for your comments. We are glad you were able to enjoy the hotel's amenities. Please come back and see us again. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

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