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Crowne Plaza Pittsfield

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1 West St, Rte 7 & West St, Pittsfield, MA 01201
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1 room 1 guest
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Crowne Plaza Pittsfield
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302 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
1 review
4 of 5 stars Reviewed 3 days ago NEW

Took the family there for 3 days/2 nights. had a great time. There's one pool , an indoor pool that closes at 10pm. Although the pool is deep , shallowest part is 4.5 ft, the kids had a great time jumping in and swimming every night till the pool closed. Pool was well heated. One night they ran out of... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Pjohnn25, Thank you for taking the time to provide feedback about your visit.We are glad you were able to enjoy the pool area and overall enjoyed your stay. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

New York, New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

The Crowne Plaza is a perfectly acceptable hotel but we booked a room for a Saturday planning to spend the afternoon at the pool. But they prohibited access to the pool because of a wedding until after 4 -- without notification. The hotel cares about its events more than its guests.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Greg D., Thank you for your comments. I am sorry you were disappointed with the 2 hour pool closing over the weekend. Occasionally this is necessary to accommodate other guest of the hotel We do make every effort to inform our guest in advance so they can plan around the closing , but it sounds like we fell short... More 

Travelers are raving about these Pittsfield hotels

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

My family went to jiminy peak for ski. Family whom we went with booked this hotel. It turned out to be a nightmare with ladybugs infestation. We noticed ladybugs on the ceiling, walls and even on our bed. We reflected the issue to front desk and they were nice enough to change our room. Unfortunately the new room on a... More 

Was this review helpful? Yes 3
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Tina K. , Thank you for taking the time to provide feedback about your stay. I am sorry for the situation with the lady bugs. The first few warm days of the year bring them out in full force. Although we make every effort to limit their access into the building they still can be a nuisance. Your feedback... More 

New York City, New York
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is well-situated in the heart of downtown Pittsfield. Formerly the Berkshire Hilton, it is undergoing renovation by the new owners. My room had been recently renovated and had a very comfortable bed. The bathroom counter that holds the sink is very low. The toilet paper holder was in a peculiar location over my shoulder that required some acrobatics... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Rodash, Thank you for taking the time to let us know about your stay. Your feedback is important to us as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Laconia, New Hampshire
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is comfortable but could use some updating. It is in a good location in the heart of the Berkshires. The staff is excellent, always friendly and willing to help. The lounge is open on weekends and serves a good, light pub menu. Have stayed before and will stay again.

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Lisawdj, Thank you for taking the time to provide feedback about your stay. We are glad the hotel was able to meet your needs. Thank you for your loyalty. Sincerely, Chuck Burnick General Manager More 

Woodbridge, New Jersey
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Central to everything but needs updating. Clean rooms and very helpful and friendly staff. Indoor pool and exercise room. Parking deck is crumbling. It is next to the hotel, but most of the convenient parking spots are reserved. Theatre and restaurants near hotel.

Was this review helpful? Yes 2
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear DiveNj, Thank you for your comments. We are continuously striving to improve and your feedback will assist us with that effort.Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Enjoyed our stay here. Helpful staff and large, comfortable clean room. Free parking also very convenient. Bar, restaurant and pool gIve options. Would recommend this hotel as it was excellent value and in a central location. No complaints.

Was this review helpful? Yes 3
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Sheila C. , Thank you for your comments. We greatly appreciate your recommendation. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

New Canaan, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Hard to believe it's a Crowne Plaza. It's in desperate need of updating especially the crumbling garage and dirty bathrooms. Breakfast was only marginal. It's overpriced for its condition. The best redeeming factor is the friendly staff.

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Sharon06840, Thank you for taking the time to provide feedback about your visit. I am sorry you were not totally satisfied with the accommodations. We are continuously working to improve our product and your comments will help us in this effort. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Great Falls, Montana
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Came on a business trip. I think it's a good hotel. I do really like the Omelet making station, when I left I just had the overall impression that it was average. The inside is a bit dated and will need to be re-done in the next ten years. I do plan on coming back.

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Robbiolio, Thank you for your comments. Our goal is total guest satisfaction and we will continue to make improvements as needed to reach that goal. We hope you will try us again in the future to experience those improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Haverhill
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Stayed here as part of a package I purchased. The hotel's location was is good. Walking distance to downtown restaurants and Berkshire Museum. The hotel common areas and rooms are clean. Our room was located on the 11th floor and was big enough for two adults and two children. The only thing lacking in the room was a refrigerator and... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear BAC0819, Thank you for taking the time to provide feedback about your visit. We are glad you found the accommodations pleasing. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

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