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All 9 Pittsfield hotels

Crowne Plaza Pittsfield

3.5 of 5 Hotel   |   1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Ranked #3 of 9 hotels in Pittsfield
A recent review
4 of 5 stars reviewed 4 weeks ago
axm Lynnwood, WA
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203 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Lynnwood, WA
Top Contributor
69 reviews 69 reviews
26 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is right in middle of Pittsfield. easy walking distance to restaurants and shopping. The parking garage is narrow. The bed is comfortable, the view from the room is nice. Breakfast is a bit pricey.

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New York City, New York
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 10, 2014

Right in the middle of Pittsfield, MA. Nice pool in hotel. Convenient to have a small bar/restaurant. Nice breakfast spread with omelet station but expensive. Easy to park. But that is only positives I have. Not a dirty hotel but it can be much better. There was a dirty towel hanging from shower rod. Nail clipping all over bed spread... More

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IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear W L, Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciate our location and the pool. We are sorry to hear that we failed to meet your expectations with the room condition. We appreciate the candid feedback we receive and welcome any opportunity to improve. While we understand... More

Top Contributor
112 reviews 112 reviews
20 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 26, 2014

Posts by other reviewers largely mirror my thoughts. The location is good, although downtown Pittsfield doesn't offer much. The rooms are ordinary, although the views are quite nice. The garage is a mess...dirty, busted concrete, poor traffic flow, confusing...at least it's free! The breakfast buffet is mediocre and overpriced. My most recent stay was booked with loyalty points. Fortunately I... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear Darthdaddy, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am pleased to know that our location was suitable for your needs. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am... More

Weymouth, Massachusetts
Top Contributor
52 reviews 52 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 21, 2014

If you are attending a business function, then by all means, stay here. The downtown location can't be beat. But that's the only reason to stay here. For the value, the rooms are overpriced. The parking garage is dilapidated and confusing. The breakfast buffet at an additional $12.95 is an embarrassment .... terrible food with worse service. Any of the... More

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IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear nottinghall, Thank you very much for your feedback. I am am very glad that you liked our location. However, I am very disappointed to hear the troubles you have encountered. For our room rates, we always ensure that we remain competitive with other hotels in the area. I sincerely apologize if you found our rates to be higher that... More

1 review
5 of 5 stars Reviewed February 9, 2014

My stay was great my friend also got married there the wedding was great. All front desk people were extra helpful and made my stay pleasant.when I come to pittsfield ma I would not think of staying anywhere else.

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Windsor, Canada
3 reviews 3 reviews
3 of 5 stars Reviewed January 28, 2014

This Crowne Plaza is not like the other Crowne Plaza I satyed in. Rooms were very old. Beds were not comfortable as I used to. Breakfast buffet was same quality as you can find at Holiday Inn Express. Waitresses in the restarents desn't care if you need coffee to start your day or you need re-fill for coffee in your... More

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IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear Salman F, Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the issues you had with most of our amenities and the dissatisfaction you encountered with... More

Dallas, Texas
Top Contributor
121 reviews 121 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 24, 2014

Located just off the central intersection of Pittsfield, this hotel offers complimentary covered parking. Very friendly front desk staff. Spacious rooms, decent gym, and nice breakfast buffet with made-to-order omelettes. Also in walking distance to a few restaurants.

Was this review helpful? Yes 1
New York City, New York
Top Contributor
183 reviews 183 reviews
31 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 23, 2014

Building is pretty ugly -- a product of urban renewal from the 1970s which resulted from the tearing down of the old train station and other more charming structures. Of course, once you get inside the advantage is that you can no longer see this building . In any case, the amenities and level of service are all quite good... More

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East Arlington, Vermont
1 review
5 of 5 stars Reviewed January 23, 2014

I have had the opportunity to stay at many hotels in the past couple of months, traveling to and from Boulder Colorado, staying in IHG hotels along the way. Nothing compares to the experience I have had during my stay(s) at the CP Pittsfield. Upon walking through the door, the desk staff were welcoming and helpful. They went the extra... More

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Freehold, NJ
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 20, 2014

We go for our annual family Christmas gathering and the Crowne Plaza is close to family, restaurants and several attractions in the center of town. The location is what brings us here. The hotel could use a bit of updating and the parking garage is under renovation. The staff is helpful and accommodating and that makes up for the updating... More

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Additional Information about Crowne Plaza Pittsfield

Also Known As:
Crowne Plaza Pittsfield Hotel
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 hotels in Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 
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