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Crowne Plaza Pittsfield

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1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Crowne Plaza Pittsfield
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296 Reviews from our TripAdvisor Community

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Traveler rating
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    103
    80
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    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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Level Contributor
10 reviews
6 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Enjoyed our stay here. Helpful staff and large, comfortable clean room. Free parking also very convenient. Bar, restaurant and pool gIve options. Would recommend this hotel as it was excellent value and in a central location. No complaints.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Sheila C. , Thank you for your comments. We greatly appreciate your recommendation. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

New Canaan, Connecticut
2 of 5 stars Reviewed 1 week ago

Hard to believe it's a Crowne Plaza. It's in desperate need of updating especially the crumbling garage and dirty bathrooms. Breakfast was only marginal. It's overpriced for its condition. The best redeeming factor is the friendly staff.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Sharon06840, Thank you for taking the time to provide feedback about your visit. I am sorry you were not totally satisfied with the accommodations. We are continuously working to improve our product and your comments will help us in this effort. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Travelers are raving about these Pittsfield hotels

Great Falls, Montana
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Came on a business trip. I think it's a good hotel. I do really like the Omelet making station, when I left I just had the overall impression that it was average. The inside is a bit dated and will need to be re-done in the next ten years. I do plan on coming back.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Robbiolio, Thank you for your comments. Our goal is total guest satisfaction and we will continue to make improvements as needed to reach that goal. We hope you will try us again in the future to experience those improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Haverhill
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here as part of a package I purchased. The hotel's location was is good. Walking distance to downtown restaurants and Berkshire Museum. The hotel common areas and rooms are clean. Our room was located on the 11th floor and was big enough for two adults and two children. The only thing lacking in the room was a refrigerator and... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear BAC0819, Thank you for taking the time to provide feedback about your visit. We are glad you found the accommodations pleasing. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

Durham, New Hampshire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was not ready when we arrived. I very much appreciated the Front Desk individual spent the time in finding us another room so we could check in early. The room was clean and comfortable. This is a very dog friendly hotel. You might want to reconsider how much you charge for a dog for one night. The pool... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Peter S. , Thank you for taking the time to provide feedback about your visit. Your comments and suggestions will be helpful as we plan future improvements. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Bronx, NY
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved this place. The room was clean. The staff was pleasant. The pool was beautiful. The over head of the pool was leaking since it did rain while we were there. Overall, I would definitely return. One of the most relaxing vacations we have had.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Bronx_NYCleanFreak, Thank you for providing feedback about your visit. Your comments will be helpful as we strive to improve. Thank you for staying with us, Sincerely, Chuck Burnick More 

New York City, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Berkshires are beautiful, unfortunately this hotel is not. Old design, rooms from the 70's, lousy floor layout, questionable linens and towels and one of the most aggravating parking lots in MA. Don't eat here, bad food at One West. Staff were very nice, but did not seem to be motivated to go the extra step to make up for... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear MSC0706, Thank you for taking the time to provide feedback about your stay. I am sorry our property was not able to meet your needs. We are continuously striving to improve our product and services and your comments will be helpful in this effort. I hope you will give us another try in the future. Thank you for staying... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel itself is not bad. It's not special, either. No DVD player so I was a little bummed because I have small kids and there wasn't anything for them to watch. The bed was VERY uncomfortable, and I actually had trouble moving the next day. My husband went to the rite aid to get medication and Bengay because my... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear AlexisLinda, Thank you for taking the time to provide feedback about your experience. I am sorry you encountered some issues during your visit. Your comments will assist us as we continue in our effort to improve our product and services. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Queens, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was wonderful. I checked in with family on 2 separate reservations and they did their best to accommodate us in connected rooms. When we went down to the pool, we found out that the deep end was 8 feet deep, awesome. We love to swim and spent quite some time in the pool there. The rooms were clean... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Jessica C, Thank you for taking the time to provide feedback about your stay. We are glad you were able to enjoy the pool. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

Echternacherbrueck, Germany
Level Contributor
158 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a two day stay this past week. The Crowne Plaza has some real highlights. I chose the CP as they offered reasonable rates via the web. The hotel is easy to find, entering the parking garage I was somewhat concerned, the garage is in serious (put that in uppercase letters) need of a renovation. Reception was fantastic (thank... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Keydet72, Thank you for all the great feedback. We are glad you enjoyed your visit and were pleased with the service. It was a pleasure having you as our guest. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

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