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Crowne Plaza Pittsfield

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1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Crowne Plaza Pittsfield
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Crowne Plaza Pittsfield
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260 reviews from our community

Traveler rating
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    91
    69
    34
    16
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is old, tired and in desperate need of a full renovation. I felt the mattress springs, the pillows were the size of a couch throw pillow and lumpy, lines were paper thin, carpet was worn, bathroom looked like it had not been touched in 25 years, restaurant and lounge were boring and tired, food was bland and options... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear RoxyMassachusetts, Thank you for taking the time to provide feedback about your stay. I am very sorry you encountered many issues during your visit. We are continuously striving to improve our product and services and valuable feedback like yours will assist us with that effort. Sincerely, Chuck Burnick General Manager More 

Trumbull, Connecticut
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Had a great time. Went skiing at butternut,other places to ski in area too. Great comfortable room with big beds. The pool and Hot tub were great. Great location near Stockbridge and Lenox. Would recommend.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Bob D, Thank you for your comments. We are glad you were able to enjoy the hotel and the local skiing. Thanks for choosing us. Sincerely, Chuck Burnick General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Just returned from a one night stay here and thoroughly enjoyed our little weekend. The one downside is that parking in in a slightly decrepit/creepy garage that does not have an elevator which meant bringing the suitcases up a few flights of stairs. We're in good shape so not an issue for us but as a handicapped or lone traveler... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Stephen K., Thank you for taking the time to provide feedback about your stay with us. Your observations and comments will be helpful to us when planning future improvements. Thank you for staying with us. Sincerely, Chuck Burnick Geneeral Manager More 

Milford, PA
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I attend our company's quarterly business meetings held here, and stay here as well out of convenience. There may be cheaper hotels in the area, but you get good customer service, free garage parking and spacious rooms. They seem to know what they're doing when it comes to hosting corporate events.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear CuGlay, Thank you for your comments. I am glad we were able to meet your needs. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More 

Southborough, Massachusetts
1 review
5 of 5 stars Reviewed February 21, 2015

Can't speak enough about the truly great friendly service shown by all staff. The bar, restaurant, house keeping, maintenance and especially the front desk, specifically Jessica, who commands a great natural smile, charm and wit. Whether it was help with food, activities, local things to do, our dog, hotel amenities, people had a great attitude and disposition that you could... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Ralphia2015, Your comments were great to hear. I will be certain to pass them along to our staff. It was a pleasure having you as our guest. Than you for staying with us. Sincerely, Chuck Burnick General Manager More 

Falmouth, Massachusetts
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 15, 2015

We stayed there for Valentines Day, and it was sub par at best. Dinner at the bar was okay, but the food wasn't anything special. We got room service for breakfast our 1st morning, and hands down the worst hotel breakfast I've ever had. The hash was just salt and potatoes, poached eggs were broken and water logged, the bagel... More 

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Sadiesades, Thank you for taking the time to provide feedback about you stay. I am sorry you were disappointed with your dining experience. Your comments will be helpful with our continued effort to improve. I hope you will reconsider giving us another chance in the future. Sincerely, Chuck Burnick General Manager More 

Boston, Massachusetts
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 5, 2015

Visited western MA during foliage season. Nothing to complain about, but also nothing to rave about either. The rooms can use a little bit of updating. Pretty standard service all around. Didn't dine at the restaurant, so I have no comment on that.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear David N., Thank you for taking the time to provide feedback about your stay. I am sorry we did not completely meet your needs . We are constantly striving to improve our product and services and your comments will help us in that effort. Thank you for staying with us. Sincerely, Chuck Burnick General Manager More 

Boston
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 1, 2015 via mobile

Hotel is quite convenient in the middle Of town. For the only big brand in the area, I felt the rooms were not well appointed and needed a deep scrub. The hallways smelt like a motel with an old cigarette smell. The iron was broken, but overall, their service was nice and would go back in a pinch

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Vots824, Thank you for taking the time to provide feedback about your experience . I am sorry some items during your stay were not up to our usual standards. We are always looking for ways to improve our product and your comments will assist us with that ongoing challenge. Thank you for staying with us. Sincerely, Chuck Burnick General... More 

Lederach, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 27, 2015 via mobile

Pros: nice view of town from upper floors. Nice restaurant and bar area. Can walk to most parts of downtown. Pittsfield has limited choices in hotels so can't be too picky. Cons: overly strong chlorine smell from pool area. Bleach used in sheets caused a rash. Parking garage confusing.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear In Gods Country, Thank you for taking the time to provide feedback about your visit. We are sorry that you had issues with the chlorine odors by the pool and laundry detergent sensitivity. I assure you both issues will be looked into immediately. Your complete satisfaction is important to us and we hope you will come see us again.... More 

Dedham, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2015

I can't compliment the staff of this hotel enough! The hotel was clean and food in the restaurant/Bar was great! We stayed for two nights with a group for a hockey tournament. 13 players (average 12 yrs) + multiple parents, brothers and sisters. The staff were very professional and accommodating. This is a *5star* for staff. It could use updating... More 

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mcl19, Thank you for taking the time to provide feedback about your stay. We are very happy you enjoyed your time with us. I will make sure to share your comments with our staff. Thank you for choosing us. Sincerely Chuck Burnick General Manager More 

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