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All 9 Pittsfield hotels

Crowne Plaza Pittsfield

3.5 of 5 Hotel   |   1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Crowne Plaza Pittsfield
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Ranked #2 of 9 Hotels in Pittsfield
A recent review
4 of 5 stars reviewed 5 days ago
Karen S
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235 reviews from our community

Traveler rating
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    64
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    15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

2 night stay at Crown Plaza. Easy , fast checkin. Staff extremely friendly and pleasant. Lobby decorated for fall and cookies/cider in afternoon a nice treat. Hotel convenient to area restaurants within walking distance. Parking lot safe and secure. Room comfortable with king bed and flat screen TV. Very comfy pillows! Basic gym and indoor pool. Hotel was clean and... More

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Karen S. , Thank you for the positive feedback. It was a pleasure having you as our guest. Thanks for choosing us. Sincerely, Chuck Burnick General Manager More

Berkshires, MA
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We live right in town. but decided to try the Crowne Plaza for an overnight. The room was large enough to set up our dog's kennel comfortably. Bed was very comfortable with nice bed linens. TV was good. All staff we encountered were very friendly and efficient. All aspects of dog-friendly service were just fine. We had room service food... More

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear CFCamper, Thank you for taking the time to provide valuable feedback about your stay. The issue you encountered with the lack of electrical outlets is being addressed in the near future with the addition of charging ports both at the desk and nightstand. The other items you mentioned will be useful planning future improvements. Thank you for staying with... More

California USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

stayed here 2 nights with Gate 1 group. came back after a long day, they forgot to make up my room. We just wanted to rest a little before heading out for dinner. Called front desk, she asked if we had do not disturb sign out, I double checked we do not. Then had to wait 20 minutes for the... More

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear echang456, Thank you for letting us know about your stay. I am very sorry you did not receive maid service prior to your return to the room, and for the poor service you received in our restaurant . Please feel free to contact me directly, at your convenience , to discuss further. Sincerely, Chuck Burnick General Manager More

CA
Top Contributor
91 reviews 91 reviews
54 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Pros: * Good breakfast with Chef to made omelette to order * Fast free wi fi in rooms Cons: * Vanity counter is super low. I am 5'1", have to bend down to turn on faucet. must be very old building. * Previous guest must have left the alarm on, woke us up at 3:30 am!!!! We couldnt figure out... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Bobolee55, Thank you for taking the time to let us know about your stay. I am sorry you encountered some issues during your visit and would appreciate the opportunity to discuss them further with you. Please feel free to contact me directly at your convenience. Sincerely, Chuck Burnick General Manager More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

Under staffed and over utilised by coach tours. The staff tried their best but service was appalling. We had to stay two nights and were very pleased to leave! Whilst catering for coach tours this hotel is really not geared up for it. Much better places to stay as an independent traveller.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Ruth P, Thank you for taking the time to let us know about your stay with us. I am sorry the high occupancy in the hotel took away from your enjoyment. Please feel free to contact me directly, at your convenience, to discuss your stay in more detail. Your satisfaction is important to us and I would appreciate the... More

Travelers are raving about these Pittsfield hotels

Rochdale, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Rooms were large, bed comfy and very clean. Very nice breakfast with a fantastic 'egg man' cooking omelettes, fried eggs etc. In the centre of Pitsfield but due to being a little out of season there werent many eating places open and the one we went to ran out of a lot of things. However, we didn't try the restaurant... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Deb B, Thank you for your comments. We are glad you enjoyed your visit. Please come back and see us again. Sincerely, Chuck Burnick General Manager More

Stamford, Connecticut
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Need a place that allowed dogs.. Check. If left in the crate you can also leave in the room up to 2 large dogs :) Only challenge was room location of room (203). Long walk around pool and up stairs and little tricky cuz then down elevator one level near bar and food to get to lobby then outside. Just... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Coley9, Thank you for taking the time to let us know about your visit. We are happy we could meet your needs. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More

West Malling, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at this hotel as part of a tour. We received a welcome on the coach from a member of staff to facilitate getting to our rooms. Good quality hotel with good sized rooms. very friendly staff who were helpful in providing a list for restaurants in the town. Breakfast was good with a chef on... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Steve M. , Thank you for your comments. It was a pleasure having you as our guest. Please come see us again. Sincerely, Chuck Burnick General Manager More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here 2 nights. Reservation was messed up and my husband and I were given twin beds and the hotel would not change it. The receptionist didn't even look up while talking to me and gave me a terrible attitude from the moment of hello. The food is terrible and the waitstaff is oblivious. A terrible portrayal of the berkshires.

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Swinsta, Thank you for taking the time to let us know about your stay. I am sorry you had a poor experience and would appreciate the opportunity to speak with you further. Please feel free to contact me directly at your convenience. Sincerely, Chuck Burnick General Manager More

South Bend
Contributor
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here two nights. The rooms were clean and comfortable. It's located in the center of downtown so the location is great. It's about a block from the train/bus station where local buses, buses to major cities, and the Amtrak are located. The on-site restaurant, One West, was really good. It had a good menu for breakfast, lunch, and... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Susan L. , Thank you for your comments. We are happy you enjoyed your dining experiences. We are constantly looking to improve our product and services and comments like yours will help us to do that. Thank you for staying with us. Sincerely, Chuck Burnick More

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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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