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All 9 Pittsfield hotels

Crowne Plaza Pittsfield

3.5 of 5 Hotel   |   1 West St, Rte 7 & West St, Pittsfield, MA 01201
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55%
Ranked #2 of 9 hotels in Pittsfield
A recent review
4 of 5 stars reviewed 3 days ago
Orly F
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218 people have reviewed this hotel

Traveler rating
    44
    71
    59
    29
    15
See reviews for
71
36
14
61
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • English first
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English first
1 review
4 of 5 stars Reviewed 3 days ago NEW

I've visited the crowne plaza, the room was nice, the morning newspaper is brought to your room's front door every morning. The breakfast was nice and fresh, no vegetables (tipical American boufet). The hotel includes a nice pool and a small fitness center.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Orly F, Thank you for letting us know about your stay. I am happy that you enjoyed your visit and appreciate you staying with us. Sincerely, Chuck Burnick General Manager More

Downingtown, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

A nice hotel .Staff always pleasant.Room was clean and bed comfotable.Parking garage on property. Breakfast was only buffet and just adequate.Some items had run out and not refilled.We would return to hotel if in area.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Jeanne S. , Thank you for letting us know about your stay. If there is anything else we can do please let us know. Thank you for choosing us. Sincerely, Chuck Burnick General Manager More

Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The proximity of this hotel to Lenox and Tanglewood I *suppose* explains the outrageous price we paid for the Saturday night stay (349). This was an average hotel room, in a slightly-better-than-average hotel. We had a king room, with a fairly comfortable bed, good A/C, and intermittent internet. There is really nothing fancy here: bed linens, towels, carpet, furnishings, all... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Deirdre C, Thank you for taking the time to provide valuable feedback about your stay. I am pleased that we were able to meet your needs, and would like to thank you for choosing us. As you know the rate fluctuates with the demand and this time of year the weekend demand is very high. If you ever have... More

Pittsford, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

We just spent a perfect 4th of July at the Crowne Plaza In Pittsfield Ma. I can't say enough good things about the staff. Everyone always has a smile in their face and are so happy to see you. Grace, you run a beautiful hotel. You always make our stay perfect! We love the Crowne Plaza!

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Easton, Massachusetts
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Had to go out to Western Massachusetts for a weekend baseball tournament and stayed at the Crowne Plaza. The room was a little outdated, but we are also in a quiet area. Supermarket, drugstore, coffee shops, and anything else you need is within walking distance. Parking garage is in need for some care, but we had no plans on sleeping... More

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IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear NewEnglandPhotoBug, Thank you for taking the time to review our hotel. I am glad that we were able to meet your expectations when it comes to providing a quiet accommodation and a helpful staff. Your comments regarding the condition of our rooms and parking area are highly appreciated. Please be assured that I have taken feedback into serious account... More

Corning, New York
Top Contributor
86 reviews 86 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We are platinum IHG travelers so we picked this property to stay overnight after attending the local theater. Frankly I'm not sure how they got the new "shingle". The lobby is nice and there is lots of tourist information for the area and beyond (we say a brochure that said "wine trail" and realized it was for our hometown wine... More

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear SunshineFL,221, Thank you for taking the time to provide feedback on your experience with us. I am sorry you were not satisfied with our services, and I assure you your areas of concern are being addressed. We are currently in the process of upgrading our internet service to keep up with the latest technology,and we are already seeing improvements.... More

Saint Clair Shores, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is the nicest hotel in area. Restaurant good and let us eat at the pool so kids could swim. If your going this is the hotel. Pool was indoor and nice and clean. Rooms were average kind of dark inside no windows in pool rooms

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear happycondogirl, Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests and it makes us happy to read that our location and amenities were suitable to your needs. As a valued guest, we appreciate all the feedback we receive as this tells us how we are doing... More

Virginia
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed June 15, 2014

This place is long in the tooth and the customer service is awful. The parking garage is falling apart and it felt a little unsafe at night. It really needs an update to the rooms and bathrooms. It's been a long time since I've stayed in a hotel without a safe in the room.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear VAtraveler1953, Thank you for your recent stay with us and reviewing our property. I understand that your stay was not 100% satisfactory. Please accept our sincerest apologies for any inconvenience the hotel condition and the level of service may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.... More

Bird in Hand, Pennsylvania
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 14, 2014

Stayed here while in town for my niece's wedding, and while the hotel was convenient because the reception was held there, I was disappointed with the hotel overall. when we checked in, the room was not as clean as it could have been, hand prints on the mirror, what appeared to be Kool-Aid on the white comforter, and hair in... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review

Dear Leah A, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Gordonville, Pennsylvania
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed June 13, 2014

Stayed at the Crowne Plaza for my daughters' wedding reception, which was held there.Good room, clean and comfortable. Kitchen wouldn't give us the amount of meals to go we asked for (6) from the reception (we had 12 no-shows, paid for 180 meals and only received 168), & they threw away the top of her wedding cake and remaining wedding... More

Was this review helpful? Yes
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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 
Number of rooms
179

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