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All 9 Pittsfield hotels

Crowne Plaza Pittsfield

3.5 of 5 Hotel   |   1 West St, Rte 7 & West St, Pittsfield, MA 01201
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Ranked #2 of 9 Hotels in Pittsfield
A recent review
4 of 5 stars reviewed 1 week ago
KColeman88 Groton, Connecticut
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242 reviews from our community

Traveler rating
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    65
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    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Groton, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

Overall really enjoyed the stay here. We stayed as a part of a College Soccer Team and the staff was so accommodating. They were able to put together a conference room and dinner for our team in the blink of an eye. Breakfast was amazing with a full omelet bar, breads, fruits, etc. Rooms were a little dated, but still... More

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear KColeman88, Thank you for your comments. I am happy we were able to accommodate your needs. It was a pleasure having you as our guest. Thanks for choosing us. We hope to see you again. Sincerely, Chuck Burnick General Manager More

Nashua, New Hampshire
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was nice , but needs an upgrade. The parking garage is in real bad shape. Overall its just average , but is the only real hotel in the downtown area . I stay at many Crowne Plaza hotels and this property does not seem up to IHG standards.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Nashuajp, Thank you for taking the time to let us know about your stay. We are continuously striving to improve our product and services and your feedback will help us to do that.. I am sorry you were not completely satisfied., and hope that you give us another chance in the future. Thank you for staying with us. Sincerely,... More

Seaford,NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel is very clean and the people are very friendly. It has an old school feel which is nice. Something we appreciate. It has a well kept pool area. The breakfast was good as was dinner at the bar. We would stay here again.

Was this review helpful? Yes
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear LilMugsy, Thank you for your comments. We are glad you were able to enjoy many of our amenities. Thank you for staying with us and we look forward to seeing you again. Sincerely, Chuck Burnick General Manager More

Oneida, New York, United States
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in the Berkshires in the fall and wanted to stay here as opposed to a small motel. The lobby is beautiful and the staff was very nice. The parking garage is very old and needs to be torn down and rebuilt. There are many parking spots that are blocked off for parking because its in such disrepair. The... More

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Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear AlwaysWright315, Thank you for taking the time to provide feedback about your stay. I am sorry there were a few areas of the hotel that did not meet your needs. We are continuously working to improve our product and services and your comments will assist us when planning future improvements. Thank you for staying with us. Sincerely, Chuck Burnick... More

Newburyport, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The room was comfortable enough, but every other aspect was sorely lacking. There is no signage in the garage to get you from the garage to the hotel! The staff seem quite inexperienced and were unable to take criticism gracefully. There was no coffee available in the lobby in the morning. And, upon checkout, they charged my friends $30 more... More

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Therapyman 1949, Thank you for taking the time to let us know about your stay. I am sorry you were not provided with the type of service you expected. Please feel free to contact me directly and I am sure we can resolve any outstanding issues. Sincerely, Chuck Burnick General Manager More

Royal Tunbridge Wells, United Kingdom
Top Contributor
115 reviews 115 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely reception by the staff for our one night stay on a New England Tour. We were treated to hot apple cider and biscuits on arrival. Our room had great comfortable beds was really clean with a small bathroom, TV & coffee machine. We had a great view of the surrounding area and were well away from any noise. We... More

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Oreisi, Thank you for your comments. We are glad you enjoyed your visit. It was a pleasure having you as our guest. The hot cider and cookies was just our way of saying thank you for choosing us. Sincerely, Chuck Burnick General Manager More

Northallerton, United Kingdom
Top Contributor
53 reviews 53 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed October 20, 2014

Stayed here one night during our trip to New England. The room was well furnished with two very comfortable beds. We dined in the restaurant which turned out to be an experience. The people on the next table had waited one hour for their main course - this was finally not charged for. Our meal was good but service was... More

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Nigel G., Thank you for letting us know about your visit. I am sorry your restaurant experience wasn't what you expected. and we will certainly review our staffing levels as you have suggested. I am happy the rest of your experience was good and hope to see you again. Sincerely, Chuck Burnick General Manager More

Reviewer
5 reviews 5 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 15, 2014

2 night stay at Crown Plaza. Easy , fast checkin. Staff extremely friendly and pleasant. Lobby decorated for fall and cookies/cider in afternoon a nice treat. Hotel convenient to area restaurants within walking distance. Parking lot safe and secure. Room comfortable with king bed and flat screen TV. Very comfy pillows! Basic gym and indoor pool. Hotel was clean and... More

Was this review helpful? Yes 3
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Karen S. , Thank you for the positive feedback. It was a pleasure having you as our guest. Thanks for choosing us. Sincerely, Chuck Burnick General Manager More

Berkshires, MA
Top Contributor
51 reviews 51 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 15, 2014

We live right in town. but decided to try the Crowne Plaza for an overnight. The room was large enough to set up our dog's kennel comfortably. Bed was very comfortable with nice bed linens. TV was good. All staff we encountered were very friendly and efficient. All aspects of dog-friendly service were just fine. We had room service food... More

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear CFCamper, Thank you for taking the time to provide valuable feedback about your stay. The issue you encountered with the lack of electrical outlets is being addressed in the near future with the addition of charging ports both at the desk and nightstand. The other items you mentioned will be useful planning future improvements. Thank you for staying with... More

California USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 14, 2014

stayed here 2 nights with Gate 1 group. came back after a long day, they forgot to make up my room. We just wanted to rest a little before heading out for dinner. Called front desk, she asked if we had do not disturb sign out, I double checked we do not. Then had to wait 20 minutes for the... More

Was this review helpful? Yes 1
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear echang456, Thank you for letting us know about your stay. I am very sorry you did not receive maid service prior to your return to the room, and for the poor service you received in our restaurant . Please feel free to contact me directly, at your convenience , to discuss further. Sincerely, Chuck Burnick General Manager More

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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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