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BEST WESTERN PLUS Berkshire Hills Inn & Suites

Certificate of Excellence
GreenLeadersPlatinum level
2.5 of 5
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1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
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BEST WESTERN PLUS Berkshire Hills Inn & Suites
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Ranked #2 of 11 Hotels in Pittsfield
Certificate of Excellence
GreenLeadersPlatinum level
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267 Reviews from our TripAdvisor Community

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Traveler rating
    129
    96
    38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (267)
  • Mar-May only
    (59)
  • Jun-Aug only
    (97)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (39)
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2 reviews
4 of 5 stars Reviewed today NEW

We stayed at this hotel during our trip through New England. We visited several hotels during this trip, but this hotel really stuck out with great service of the hotel personnel and a very good continental breakfast. The breakfast fare at these hotels are normal limited to a couple of bagels and toast, but they outdid themselves with country fries,... More 

Was this review helpful? Yes
Pittsfield, Massachusetts
1 review
4 of 5 stars Reviewed yesterday NEW

In town for a graduation , the hotel was nice , we had a suite, which was really 2 rooms and the breakfast was a full breakfast, not continental, very nice stay and well worth the cost. The hotel is situated back from the road and the room was very quiet. The front desk staff was very accommodating to our... More 

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Sutton, Massachusetts
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We will be back!!! After reading reviews, I asked for top floor, in the back. Perfection. Desk staff so helpful, every shift. Breakfast, fantastic. Clean! Did I say how clean?? Patio out back. Sat out there, drank some wine from the local winery, listened to some guitar. Like a slice of heaven.

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Brooklyn, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

As a father of 3, the hotel provided excellent accommodation for my kids to sleep. I reserved a double bed room and needed two cots for my kids and although I arrived around 10PM to the hotel, the staff brought to my room the cots within 15 minutes. The cots and the beds were extremely comfortable. Recommended.

Review collected in partnership with Best Western

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Westford, United States
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago

My wife and I stay in Lenox, Ma 3-4 times a year. This is hotel is a great value compared to other hotels in the area. I have spent a lot more more money in the Lenox area and have gotten a lot less..

Review collected in partnership with Best Western

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m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear PeterS, We are so overjoyed that your visit to The Berkshires was great, and glad that we made a difference...your compliments as to our value and quality mean a lot to us. See you back real soon and again welcome to our BEST WESTERN Family!!!! Sincerly, The Best Western Plus Team More 

Concord, New Hampshire
Level Contributor
234 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 1 week ago

making reservation....he sounded like he was pleased I had picked this hotel. check in...more of the same, polite, friendly, efficient ...recommended a restaurant. room was spacious, clean, comfortable bed and good Wi-Fi. breakfast was earlier than posted (that's always good) and had lots of hot dishes and plenty of pastry. good place! I'd stay here again. happy trails

Was this review helpful? Yes 1
m1desai, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear R1manchester, Thank you for choosing to stay at The Best Western Plus Berkshire Hills Inn & Suites and taking the time to write a very detailed review of your experience. I appreciate your kind words regarding your most recent stay with us. I'm happy that you enjoyed the spacious accommodations, and found our location to be well suited to... More 

New London, New Hampshire, USA
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

If you need to stay close to Darrow School, this is a great location. We paid $189 for 2 nights which was quite a bit higher than their normal prices. Service, cleanliness, and breakfast all excellent, but they know when alumni weekend is scheduled.

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear PeterR, We always appreciate the positive comments left by the most important people in our world; our guests. I am glad that you enjoyed your stay with us, and that our staff have gone above and beyond in terms of service. We are sorry the rate was higher than what you are used to, our rates are competitively set... More 

Boston, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent and helpful staff. We enjoyed our stay very much, clean and well kept hotel. The breakfast area was clean very well kept. Always fresh items. Can't say enough about the staff wonderful smiling professional

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear SueM312, Thank you for such a spectacular review of your time at The Best Western Plus Berkshire Hills Inn & Suites. I am so happy to read many of our spectacular staff mentioned in your review. They clearly did an incredible job of exemplifying the highest levels of service that we have come to be known for. Looking forward... More 

Yulee Florida, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was wonderful. Everyone made eye contact and gave a warm greeting. The breakfast was delicious and the dining area was always clean. Our room was well appointed and provided for a pleasant stay. Thank you.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Paul K, We appreciate you taking the time to comment about your recent stay at our hotel. We are truly touched and grateful for your very kind review. We are glad that you found our staff friendly and helpful. Your feedback is very important to us as this continually helps us improve the facilities and services we offer to... More 

sayville
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and myself along with several family members drove up for a special wedding and needed a clean, affordable place to stay. This place fit the bill!!! Especially enjoyed the breakfast and the gym!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Susanp, Thank you for your comments regarding your recent stay at The Best Western Plus Berkshire Hills Inn & Suites. We are thrilled that you enjoyed our "Breakfast and gym", we strive to provide excellent customer service and your review shows that we are succeeding. Thank you for staying with us and we hope to welcome you in the... More 

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