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BEST WESTERN PLUS Berkshire Hills Inn & Suites

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1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
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BEST WESTERN PLUS Berkshire Hills Inn & Suites
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BEST WESTERN PLUS Berkshire Hills Inn & Suites
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232 reviews from our community

Traveler rating
    110
    84
    35
    2
    1
See reviews for
78
83
5
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (232)
  • Mar-May only
    (42)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (39)
All months
Forest, Virginia, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our room was very nice and a decent size. The bed was very comfortable too. The room was updated with flat screen tv, refrigerator and it had all new furniture. The front desk staff was very friendly and helpful.

Was this review helpful? Yes
Marlborough, Massachusetts
2 reviews
5 of 5 stars Reviewed 1 week ago

The staff are extremely accommodating and go the extra mile for what ever you need. The internet was fantastic and the breakfast buffet was wonderful. The room was large and pretty quiet. I'm not used to hearing traffic so that was loud along with the heater, but overall, quite pleasant.

Review collected in partnership with Best Western

Was this review helpful? Yes
Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Every time I travel to the area I stay at this hotel. It's like staying with family. As I walked into the lobby I was warmly greeted with "Welcome back!" The hotel staff are very personable & also professional and truly care about the comfort & needs of their guests. Mayor, Bo, Jessica, Marcus, Jay M & Jay R. &... More 

Was this review helpful? Yes 1
Farmingdale, New York
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Only 12 miles from the closest ski resort and while most people prefer to stay and ski on the mountain, the value and price of this hotel was WELL WORTH the 15 minute drive to get to the mountain. Their two bedroom suite not only had enough space for 4 people (or more with the couch!) but the living room... More 

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for the outstanding review of the BEST WESTERN PLUS Berkshire Hills Inn & Suites. I will ensure that all of your wonderful comments are shared with our team, they really enjoy the positive feedback from our guests and seeing how their hard work makes a difference for each one. I am happy that our convenient location and amenities... More 

Rochester, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Except for the cool temperature of the breakfast "hot" items, we enjoyed our stay. The room is clean and a very good value. We intentionally go a little out of our way to stay here on our way back from Boston.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Thomas R, Thank you reviewing our BEST WESTERN PLUS Berkshire Hills Inn & Suites. I am glad that our friendly staff was able to accommodate you during your trip to the Berkshires. I appreciate you for bringing the small issues that you experienced during your stay to our attention. It is helpful feedback like this that helps our staff... More 

Hazleton, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

They make sure tat your stay is a cozy one. Breakfast was hot and a nice selection to choose from. The manager asked in the morning if I had wanted to take an apple or banana with for the road. When they found my membership within the system they asked about my free upgrade, even when I forgot about it.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
m1desai, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Fred S, Thank you! We here at the Best Western Plus love to hear that our hard work and efforts towards great customer service are appreciated! We look forward to serving your hospitality needs the next time you're in town! Thank you for staying with people who care! More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

Easily the best value in the Berkshires. Not a high-end hotel, but it has friendly staff, clean, comfortable rooms. Breakfast included. Good location. Great price. We stay here every time we visit family in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Richarda200, Thank you for taking the time to review our BEST WESTERN PLUS Berkshire Hills Inn & Suites. I am glad that you enjoyed our great value and friendly staff. I am pleased that you like the breakfast from our deluxe complimentary breakfast bar. We look forward to your next visit to our Berkshires hotel. More 

BROADALBIN
2 reviews
5 of 5 stars Reviewed March 16, 2015

Staff was very friendly and the hotel was very clean outside and in. Room very comfortable ! Everything worked ! Bed very comfortable and the room and hotel was very quiet. All in all a great stay ! I highly recommend !

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear 443Vincentz, Thank you for reviewing your recent stay at our BEST WESTERN PLUS Berkshire Hills Inn & Suites. I am thrilled to hear that you loved everything. The team here will be happy to know their hard work is appreciated by our guests. Thank you for choosing our Berkshires hotel. We look forward to welcoming you back the next... More 

PITTSFIELD, United States
1 review
4 of 5 stars Reviewed March 9, 2015

Very clean and modern room, easy to access to city, breakfast is good, and staff is friendly and helpful, would recommend this very highly. The price is really good for the area and a lot nicer than another hotel I have stay at.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Hi MitchellA! Thank you so much for taking the time to write a review of your most recent stay at our property. We work so hard to deliver an exceptional guest experience and I am thrilled that we were able to deliver. Safe travels and please come back and see us agian soon. More 

Springville, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 6, 2015

This Hotel was pleasant, and the staff are very friendly. Check in was easy, and the lobby was very clean. My room ( a king) was average size for a hotel room in that price range. Bed was very comfy and hotel was quiet at night (except for my heater turning off and on) . Wifi was ok, got booted... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you so much for your thoughtful review of our property during your visit. we pride ourselves in delivering an exceptional product and service and I am thrilled that we were able to deliver. Please come back and see us again at the Best Western Plus Berkshire Hills Inn & Suites. More 

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