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BEST WESTERN PLUS Berkshire Hills Inn & Suites

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1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
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1 room 1 adult
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BEST WESTERN PLUS Berkshire Hills Inn & Suites
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355 Reviews from our TripAdvisor Community

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Seattle, Washington, United States
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The rooms at this suburban Best Western are pretty good; spacious, clean and well-maintained. The lobby area feels a little small and overall, there aren't a lot of public spaces in this hotel. The desk staff are very polite, although sometimes their attention felt overly solicitous to the point of being almost cloying. The breakfast was filling, but uninspired. Not... More 

Helpful?
Thank Mark O
Pennsauken, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Little gem in the middle of nowhere. Very clean and very helpful staff. Work is in Hudson, NY but well worth the 30 minute drive to stay. Never have had a bad stay. Many extras included in room rate. Washer and dryer on each floor and snack area down stairs. 24 hour coffee and tea.

Review collected in partnership with Best Western

Helpful?
Thank John A
Irvine, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Came down for a trip last week with family and some close friends, chose this hotel because the reputation of the Best Western Chain and because this one had such excellent reviews. Boy did they nail it, hotel was clean, well maintained, had nice breakfast and rooms were spacious and comfortable! We had a suite which had a nice sitting... More 

Helpful?
Thank jayr0y
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a motel about 2-3 miles out of town; convenient, but not really walkable. Our room was clean, quiet, spacious, and reasonably well-appointed. Wifi included, good enough for streaming video. Service was friendly. The included breakfast was good in theory - hot and cold options, fruit - but less so in reality - dry scrambled eggs, lumpy oatmeal, lukewarm... More 

Helpful?
Thank Seeitgo
Norwalk, CT, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel several times and have always had a pleasant stay. The staff is very friendly and accommodating, The beds are very comfortable. The rooms and bathrooms are very clean. The breakfast is very convenient and there is a wide variety to choose from.

Review collected in partnership with Best Western

Helpful?
Thank Denise L
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Denise L, Thank you for taking time to write a review. Our customer service training is very thorough and we take great pride in showing our guests how much we appreciate them. We are delighted you enjoyed your stay with us. We hope to see you again soon. Sincerely, Bohdan Lawriw More 

1 review
5 of 5 stars Reviewed 5 weeks ago

Very hospitable, friendly and helpful staff. Rooms are clean and well furnished. Lots of convenient outlets for charging. Free wifi. Exercise room is well equipped with treadmill, ellipticals, recumbent bike and weight machine.

Helpful?
Thank Becky G
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Becky G, Thank you for your continued patronage and for taking time to write a wonderful review. We are very fortunate to have staff members that take great pride in showing our esteemed guests how much we appreciate them. We look forward to seeing you soon. Bohdan Lawriw More 

Winthrop, Massachusetts
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 4, 2016

This hotel has always been the best of Western choice. Very clean, fabulous staff, great complimentary breakfast. Have stayed here many times and never had a negative comment regarding this hotel. Location is a bit out of the mainstream of downtown, but a much better choice than some of its competitors. Believe it is family owned which makes them more... More 

Review collected in partnership with Best Western

Helpful?
Thank Marie C
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Marie C, We are so appreciative of the time you spent to give us a glowing review on TripAdvisor. Thanks, you made our day! We strive in providing extraordinary quality service and accommodations and our Team Members are delighted when we exceeded our guest's expectations. Thank you for allowing us the opportunity to serve you and we look forward... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed December 28, 2015

Clean rooms and exceptionally friendly service make this Best Western a very wonderful experience and a good night's sleep. Unfortunately, I cannot vouch for the breakfast as we did not partake, but the coffee was great.

Review collected in partnership with Best Western

Helpful?
Thank Donnie B
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for taking the time out of your busy schedule to write about your visit to our hotel. Our staff is so pleased when we exceed our guest's expectations and we are delighted you enjoyed your stay with us. Service is our goal, and I am glad we met that with your stay. We hope to see you again... More 

Pennsauken, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 21, 2015

This hotel is a gem in the middle of the mountains. Personal staff and a clean facility. Nice breakfast with 24 hour coffee available. Staff is always willing to help and if you do not need help they are always willing to listen.

Review collected in partnership with Best Western

Helpful?
Thank John A
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear John A, Thank you so much for taking the time to place a review on TripAdvisor about your stay with us. Some of the most important aspects of a great hotel are the location, amenities, service and the ability to get a comfortable night's sleep. There is nothing better to us than a happy and satisfied guest and we... More 

1 review
5 of 5 stars Reviewed December 18, 2015

Everyone from the staff including management, front desk, maintanace the 'Breakfast Lady" are professional helpful and resourceful yet very welcoming. The rooms are clean and well designed especially the 'Fire Room Suite". The finishing touches are well executed. I stayed here on business for two weeks and the longer I stayed the better the experience was.

Helpful?
Thank alexander r
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Alexander r, Thank you for your review of your recent stay with us at the Best Western Plus. There are so many places to choose when visiting the Berkshires and we thank you for staying with us. It is nice to hear that you were able to enjoy the spacious suites our hotel has to offer and services provided... More 

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