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BEST WESTERN PLUS Berkshire Hills Inn & Suites

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1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Berkshire Hills Inn & Suites
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BEST WESTERN PLUS Berkshire Hills Inn & Suites
Review This Hotel

226 reviews from our community

Traveler rating
    107
    81
    35
    2
    1
See reviews for
76
82
4
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (226)
  • Mar-May only
    (36)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (39)
All months
2 reviews
4 of 5 stars Reviewed 1 week ago

Easily the best value in the Berkshires. Not a high-end hotel, but it has friendly staff, clean, comfortable rooms. Breakfast included. Good location. Great price. We stay here every time we visit family in the area.

Review collected in partnership with Best Western

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BROADALBIN
2 reviews
5 of 5 stars Reviewed 1 week ago

Staff was very friendly and the hotel was very clean outside and in. Room very comfortable ! Everything worked ! Bed very comfortable and the room and hotel was very quiet. All in all a great stay ! I highly recommend !

Review collected in partnership with Best Western

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PITTSFIELD, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Very clean and modern room, easy to access to city, breakfast is good, and staff is friendly and helpful, would recommend this very highly. The price is really good for the area and a lot nicer than another hotel I have stay at.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Hi MitchellA! Thank you so much for taking the time to write a review of your most recent stay at our property. We work so hard to deliver an exceptional guest experience and I am thrilled that we were able to deliver. Safe travels and please come back and see us agian soon. More 

Springville, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel was pleasant, and the staff are very friendly. Check in was easy, and the lobby was very clean. My room ( a king) was average size for a hotel room in that price range. Bed was very comfy and hotel was quiet at night (except for my heater turning off and on) . Wifi was ok, got booted... More 

Review collected in partnership with Best Western

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m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you so much for your thoughtful review of our property during your visit. we pride ourselves in delivering an exceptional product and service and I am thrilled that we were able to deliver. Please come back and see us again at the Best Western Plus Berkshire Hills Inn & Suites. More 

Boston
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2015

Needed a hotel room in a pinch in Pittsfield, MA. Chose The Best Western and couldn't have been happier. The free breakfast was simple but hit the spot and the 24 hour tea/coffee was a nice touch. Rooms were well appointed and each staff member I spoke to was friendlier than the last. The room was not serviced throughout the... More 

Was this review helpful? Yes 1
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We are appreciative of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive... More 

Tampa, Florida
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 29, 2015

We stayed in a nice room with a separate sitting area that included a gas fireplace. We had large windows to watch the snow coming down! Hot breakfast and good coffee in the morning. We would stay here again.

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you so much for the excellent review of our Hotel. We strive for 100% Guest Satisfaction and we love to hear when we have excelled. We will pass your compliments on to our team and we look forward to your next visit with us. More 

Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2015

we were meeting my sister and her husband in Pittsfield. We needed a place we could spend the night but have space to sit around and talk. The 2 room suite worked great. The room is not overly decorated (wallpaper has a few loose places) and the bathroom is small but we didn't care.It would have been nice to have... More 

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We appreciate you taking the time to rate our hotel. We are so pleased you enjoyed your stay with us. We pride ourselves on our Customer Satisfaction and its so great to hear when we excel. Please come back and see us again soon ! More 

1 review
4 of 5 stars Reviewed January 16, 2015

Nice rooms but little problems don't get fixed. Toilet rocked and the sink drained slow. Out of fruit for breakfast. Internet slow to get connected to but then extremely fast. Beds are too soft. Updated 2 years ago. Rooms are very new and nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for your visit and for choosing our Best Western Plus. We are thrilled that you were pleased with our hotel and service. We noted your concern regarding the maintenance items and appreciate you bringing it to our attention. Thank you again for a great review and we look forward to having you as our guests again! More 

New York City, New York
Senior Contributor
49 reviews 49 reviews
37 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 12, 2015

Very well kept best western central to Berkshires sights. Rooms are clean and updated and staff is friendly and helpful. Not a loud place. able to sleep well. Hot breakfast included which was standard to my other Best Western Plus hot breakfasts. Not of a bed and breakfast quality but absolutely acceptable for the price of the stay for 2... More 

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for your visit and review of our hotel. It is exciting for us to hear back from our guests regarding their visit. Our location is ideal for both business and fun and I am pleased to hear that you enjoyed our proximity to the spots you loved to visit in the Berkshires... We hope that you are planning... More 

Torrington, United States
1 review
3 of 5 stars Reviewed January 2, 2015

The hotel staff was extremely pleasant. The rooms were clean, towels & bed linens were fresh. The set up of the room is ok...I didn't like the bathroom layout but all rooms are different. The bed was comfortable & I wasn't able to hear people in rooms around me. The grounds themselves were very clean & welcoming...even though this visit... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for your most recent visit to our hotel and for your kind comments! Our team appreciates hearing back from our guests regarding their experiences while staying with us. We are glad that you enjoyed our decorated tree out front! Its not everyday you see a hotel decorate a 65ft tree for the holiday! The feedback has been incredible!... More 

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