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All 9 Pittsfield hotels

BEST WESTERN PLUS Berkshire Hills Inn & Suites

2.5 of 5 Hotel   |   1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
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Ranked #1 of 9 Hotels in Pittsfield
Certificate of Excellence 2014
GreenLeadersPlatinum level
A recent review
5 of 5 stars reviewed 3 days ago
Zinni49 Rochester, New York
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183 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rochester, New York
Top Contributor
120 reviews 120 reviews
31 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a very pleasant experience! The rate was low, the service was quality, and the sleep quality was excellent. The staff seemed to genuinely care that our stay met our expectations ... they were flexible and engaged.

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We are appreciative of the time you spent to give your review on Tripadvisor. We pride ourselves for our friendly and courteous staff and always try to make every guest's stay enjoyable. It is gratifying for us that you enjoy your accommodations with us and that you get to experience customer service at its best which is what we strive... More

Glenmont
Top Contributor
53 reviews 53 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for my birthday weekend and we had a great time staying here. The rooms are big and spotless, and the beds are comfortable.The whole hotel is really clean. The staff is friendly. We left behind an item and the staff said they could ship it to us. The internet works good. The free hot breakfast is also... More

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for your review on tripadvisor. We appreciate your positive feedback and are delighted to hear you enjoyed your stay at our Best Western Plus. Our property is well maintained thanks to a wonderful caring staff. Its great to hear you were able to enjoy the free deluxe hot breakfast! We hope to see you next time you are... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I were in Pittsfield a couple of weeks ago to attend a concert at Tanglewood. The hotel is a perfect location for those who wish to enjoy the highlights of all that the Berkshires has to offer. Our room was large and spacious, although I would hesitate to take a room on the first floor in the... More

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m1desai, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We are truly humbled by your accolades "Caring and Professional Staff." We appreciate you taking time to let others in the TripAdvisor community know of your positive experience while a guest at our Best Western Plus. We are thrilled that you enjoyed your accommodations and that you got to experience customer service at its best which is what we strive... More

Norwich, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

i was in pittsfield for business and, having stayed at best western's in the past, i reserved my room. the hotel is clean, attractive, and quiet. the hotel staff were very friendly, knowledgeable and helpful. i would definitely stay here again. the staff at this hotel was great and would be good employees in other areas. they were well rounded... More

Review collected in partnership with Best Western

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m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you so much for taking the time to write a review about your experience with us. Our customer service training is very thorough and we take great pride in showing our guests how much we appreciate them. We are delighted you enjoyed your stay with us. Come back and see us again soon. More

North Attleboro
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Off the beaten path, but worth looking for, this wonderful hotel has all the charm and hospitality you will need. You need an immaculate room, a quiet sleep, a delicious breakfast, and above all, good staff. Bo, a young man often at the front desk, is an added bonus. He's professional, courteous and efficient.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We are so pleased you have enjoyed your stay with us and appreciate the praise you have given! We will continue to do our very best to offer you and other guests the best experience possible when your travel needs bring you back to the Berkshires! More

Boynton Beach, Florida
2 reviews
5 of 5 stars Reviewed 2 weeks ago

OVERALL our stay was great.WE stayed 12 days [our sons wedding] THIS was our second stay at this well oiled hotel.MAYUR JEN AND JEN were very helpful WE really have no complaints.IT is a little out of the way but you know what,it was quiet.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We want to thank you for your wonderful review. Our front desk, and everyone else, works hard to make sure all our guests have a wonderful experience. We are always looking for ways to improve, and make every guest feel at home when they stay with us here at the BEST WESTERN PLUS Berkshire Hills Inn & Suites. More

Winnetka, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Quiet, convenient to Shaker Village. Easy Parking, courteous staff, Clean and fresh, even though I recall the structure ahs stood for about fifteen years, it feels brand new. We choose the North side which faces a woods, rather that the Route 20 side

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We want to thank you for your wonderful review. All of our employees take pride in making sure every guests stay is a great one. We are happy that you noticed our updated rooms. We are always looking for ways to improve. We hope to see you again very soon. More

Monson
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only compliments for the staff of this hotel. Very clean, excellent staff and a decent breakfast. Because of the comfort and cleanliness of this hotel we will stay again and highly recommend it. The room and bathroom was so clean that I actually took a shower (hotel bathrooms scare me). The front desk even found my lost keys and returned... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Hello Amberandy, Welcome to the Berkshires. We are delighted that we made a good impression on you and your family. Our staff works hard in making sure everyone has an enjoyable stay. Thank you for your wonderful review! Come back and see us again. More

Andover, Massachusetts
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I made a last minute trip out to Tanglewood in August. As expected it was difficult to find a hotel room near Lenox, MA during the summer months. We chose to stay at this Best Western as it is just about a 15 minute drive to Tanglewood. I got the impression that the building had been constructed for a different... More

Was this review helpful? Yes
m1desai, Guest Relations Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Thank you for taking the time to review our BEST WESTERN PLUS. We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. If you decide to stay with us again I would love to have the opportunity... More

Gainesville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Enjoyed four nights in this well-situated hotel. Accommodations were very satisfactory; all staff we interacted with were very friendly and helpful. Only two negatives: a slow-draining tub and a skunk stench that infiltrated our third-floor room three of the four nights we stayed. After third night we informed staff who placed ammonia outside. No skunk smell last night of stay.... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
m1desai, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

We would like to thank you for sharing your honest and detailed feedback about your stay. We sincerely apologize for any inconvenience the skunk may have caused. Thank you for bringing this to our attention so we were able to resolve the issue. We also appreciate your great comments about the hotel! Again, we appreciate all your comments and thank... More

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Additional Information about BEST WESTERN PLUS Berkshire Hills Inn & Suites

Address: 1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Berkshire Hills Inn & Suites 2.5*
Number of rooms: 59
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Also Known As:
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Ramada Pittsfield
Pittsfield Ramada

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