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BEST WESTERN PLUS Berkshire Hills Inn & Suites

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1350 West Housatonic Street, Pittsfield, MA 01201 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
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1 room 1 guest
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BEST WESTERN PLUS Berkshire Hills Inn & Suites
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295 Reviews from our TripAdvisor Community

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Traveler rating
    140
    107
    42
    5
    1
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45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • All months
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    (59)
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Keene, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This hotel is always my choice when I go out for a ride to the western mass area. Owners, managers and staff are always friendly and very accommodating to my needs. This recent stay blew me away. We rode from Keene to Bennington to Albany then to Pittsfield, but got caught in the rain on the way to the hotel.... More 

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Mayur P, We very much appreciate your detailed Five Star review and strong endorsement of our family owned and family run hotel here in The Berkshires. We strive to give our guests much more luxury, service and amenities than one would normally find in this price point. We also stand by our saying "Stay with people who care". Thanks... More 

Harwich, Massachusetts
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This Best Western was great. Nothing fancy but clean, comfortable and affordable (and breakfast included) Located about 2 miles from Pittsfield center and 10 miles from Lenox and Tanglewood, it's the perfect spot for weekend travelers who intend to see the sights, not sit in a hotel room. Also located very close to the Hancock Shaker Village and a 30... More 

Was this review helpful? Yes 2
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Jrmcape, Thanks for your excellent review and for pointing out our excellent amenities, quiet atmosphere and convenient location. We appreciate you saying that you will be back and look forward to serving all your hospitality needs when you return to The Berkshires. Sincerly, Bo Lawriw AGM More 

Boston, Massachusetts
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just as you might expect from this chain -- clean, tidy, comfortable bed and a good value. Hotels in this area can be very pricey or not great so this is a good value choice with a reliable brand. Friendly staff. Breakfast area is a cramped but the choices are surprisingly good -- scrambled eggs, bacon, muffins etc. The hotel... More 

Was this review helpful? Yes 1
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear 02116, Thanks for the compliments on the large, very clean, and quite comfortable guestroom. We appreciate your strong recommendation and for letting the Trip-Advisor community know that our guests get many amenities you'd find in more costly hotels. Sincerly, Bohdan Lawriw Assistant General Manager More 

North Bergen, New Jersey
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are clean and nice. A hot breakfast is included in the price and it was very good. The staff is wonderful, very helpful and pleasant. Chris at the front desk was so friendly and always had a smile. I recommend this hotel. For the price and the wonderful staff it can't be beat.

Was this review helpful? Yes 1
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Joan S Thank you for your wonderful review and for the compliments you gave us on our staff, the breakfast, and the overall atmosphere of quality that you enjoyed while staying with us. Chris is one of the wonderful staff we have that follows by our motto "Stay with people who care". It was an honor to serve you... More 

New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel on our way home from Cape Cod. This was the fourth hotel we stayed during our trip. We paid $250 per room/night. The hotel is very outdated and the floor has bad sound insulation. We never got any complains with our two kids in previous three hotels in our trip. But we got complains twice... More 

Was this review helpful? Yes 2
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Can C, Thank You for taking the time to write a review. We are so sorry that you experienced some issues with noise.... that is not typical of our hotel as we have many reviews posted that talk about how peaceful and quiet the hotel is. We take every review seriously and would love the opportunity to speak with... More 

Mahopac, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a nice place to stay while visiting sites in the Berkshires of western Massachusetts. Hotel is located about 2 to 3 miles from downtown Pittsfield. A short drive to Tanglewood and Mount Graylock. The staff was friendly and helpful and the beds were very comfortable. The bathroom was nice size with the sink outside the bath. The hotel... More 

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Michael G, Thanks for your outstanding review and for the compliments on the convenient location, the quality of the guestrooms and our breakfast. We were honored by your honest and helpful review. Thank you again for your business. Sincerely, Bohdan Lawriw Assistant General Manager More 

shirley mills, maine, United States
1 review
2 of 5 stars Reviewed 1 week ago

IT SUCKED!!!!!!! No Pool or hot tub. And for $249.99 +tax of 29.25 I feel that you are definately getting RIPPED OFF! The decor is okay but nothing special and the breakfast was less than par...I would never recommend this place to anyone else!!!!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Prospect, Kentucky
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This was the only hotel with available space during our trip. Trying to enter through the side security door to unload our luggage, we saw that the door would not close, and the frame of the door was falling away from the building (so much for security). We pointed it out to the front desk who inspected it and remarked... More 

Was this review helpful? Yes 1
Ashland, Massachusetts
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was well located, not too far from Lenox which was our main destination. Hotel very clean and comfortable. Staff helpful, warm and friendly. Always nice to have breakfast included. We also enjoyed staying in Pittsfield which had several events going on, a movie theatre and some really good restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Jonas123 Thanks for your glowing review. We very much appreciate your business and were honored that you said "Staff helpful, warm and friendly. Always nice to have breakfast included." We look forward to serving your hospitality needs when you return to the Berkshires. Sincerely, Bo Lawriw, AGM More 

wynnewood, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

very modern, super nice staff. large room with a gas fireplace(!) and separate (in the room, attached room) and bed for son! very nice, even though we did not join all the seniors packed into the free breakfast room....

Review collected in partnership with Best Western

Was this review helpful? Yes 1
m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review

Dear Ellen S, Thanks for your excellent review and for pointing out that we offer a clean, comfortable and modern hotel that offers a short and convenient drive to all The Berkshire attractions.We appreciate your comments on our Excellent hotel as well as your thoughts on the Fabulous decor in the rooms that are well kept and clean. Thanks you... More 

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