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Holiday Inn Hotel & Suites Boston-Peabody

3.0 of 5
1 Newbury Street, US 1 N & US 128 N, Peabody, MA 01960
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Ranked #6 of 8 hotels in Peabody
3.0 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveler rating
    11
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Date Rating
JPRASAD001
Newark, California, United States
Reviewer
5 reviews
1 of 5 stars Reviewed February 9, 2012 NEW

2/9/12 update: Since October the hotel, nor the corporate office has resolved the issue. I repeat don't stay here. theft occurs at Holiday Inns. Once they steal it they don't do anything to resolve the situation. Amanda B is the person is at guest relations and she said that the corporate office don't get involved so as a customer you... More

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shazam10
Sydney
Top Contributor
58 reviews
20 helpful votes
3 of 5 stars Reviewed December 24, 2011

This place has the best shower head and pressure of all the places I have stayed at in USA period! That would have been the highlight of my stay. The rest was standard for a Holiday Inn. It was a nice stay overall but somewhat soured by a courtesy call from front desk after midnight (yes midnight!) to check that... More

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rebecca t
Louisville, Kentucky
Contributor
19 reviews
2 helpful votes
4 of 5 stars Reviewed December 18, 2011
1
person found this review helpful

My family and I were visiting Salem and stayed here in the summer. We had a clean and comfortable room and decided to stay another night. I did have some trouble at check in but it was my travel service that was the problem not the hotel. The restaurant next door was good. The distance between peabody and salem is... More

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wantstogotoguatemala
Toronto, Canada
Senior Reviewer
8 reviews
3 of 5 stars Reviewed December 4, 2011

we had a hell of a time finding this place. got totally lost and drove around for ages. then finally figured out we were on the turnpike, but missed the turnaround to get to the hotel, so had to drive another 20mins up the road for the next one. so by the time we got there we were not in... More

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Carlos Almendarez, Front Office Manager at Holiday Inn Hotel & Suites Boston-Peabody, responded to this review
December 8, 2011

Thank you for your feedback on your recent stay. We appreciate our guests giving us feedback as it is the best way for us to learn of our short comings and more importantly correct them. I am sorry to here about the sub standard service we provided. Our standard is to always have an inviting smile to welcome you with.... More

Dreaming
Huntington, New York
Senior Contributor
25 reviews
26 helpful votes
1 of 5 stars Reviewed November 1, 2011
2
people found this review helpful

This is a sub-par Holiday Inn. The location was good for us but that was about all. We had requested a king bed but they only had double beds unless we wanted to wait (it was after check in time). The room smelled like cigarette smoke and we tried to open the windows to air it out but of course... More

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Carlos Almendarez, Front Office Manager at Holiday Inn Hotel & Suites Boston-Peabody, responded to this review
November 7, 2011

Thank you for posting your review. I am disappointed to hear that your stay was less than what you expected. We at the hotel take our non-smoking policy serious, this is to serve our non smoking guests such as yourself better. I can see that there was miscommunication on our part and therefore the charges were posted to your room.... More

kpmhtravel
kent uk
Senior Contributor
31 reviews
10 helpful votes
4 of 5 stars Reviewed November 1, 2011
1
person found this review helpful

we did stay there for 9 nights, we had 2 double beds. CLlean. We loved the location which was important to us- easy enough access to get where we wanted to get. The stff at reception was helpful.( hi Leonard) next door is Italian restaurant which we visited on our first night- the staff at reception recommended it. kids enjoyed... More

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Tiara37
Moncton, Canada
Reviewer
3 reviews
3 of 5 stars Reviewed October 24, 2011

They refused my Roomsaver coupon. Then I booked anyway because it was 1am and we had travelled from New Brunswick and were tired. The rate we agreed on was $159. The next morning I called down and asked to stay another night and the price was $259...wow gouging or what ?!?!?! Then I left because I wasnt paying that rediculous... More

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ssam11, General Manager at Holiday Inn Hotel & Suites Boston-Peabody, responded to this review
November 1, 2011

Thank you for posting your review. I am so disappointed to hear that your stay was less than enjoyable. as I have seen from your other reviews that you shopped around for the best price in the area and that is something important when you are looking for a quality hotel, unfortunately the coupon that you are referring to has... More

oakleafgal
Minnesota
Contributor
17 reviews
40 helpful votes
4 of 5 stars Reviewed October 22, 2011

We booked at Last Minute Travel for a 3 star, and got this Holiday Inn. Check in was smooth, but we were given a room with 2 beds when we asked for a king. Clerk quickly changed us, giving us a lovely king suite. Very comfortable. Bathrooms upgraded with marble counters. The bad news -- our reservation was for 2... More

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ssam11, General Manager at Holiday Inn Hotel & Suites Boston-Peabody, responded to this review
November 1, 2011

Thank you so much for taking the time to share your experience with us. It only through such feedback we can improve our services. While I was pleased to read that our staff accommodated your request, I was also concerned that we have failed to verify your length of stay at check-in which could have saved you the inconvenience later... More

piper8675309
Pittsburgh
Senior Reviewer
9 reviews
3 helpful votes
5 of 5 stars Reviewed October 12, 2011

Stayed here while visiting Salem during the busy October month. The access to the hotel is a little confusing but only a short drive from Salem. Hotel is clean, excellent breakfast buffett was included in our rate, kids were free. The service in the restaurant was slow but the value and the selection made up for it. More

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ssam11, General Manager at Holiday Inn Hotel & Suites Boston-Peabody, responded to this review
November 1, 2011

Thank you so much for taking the time to share your experience at The Holiday Inn Peabody I love to read reviews like yours where you enjoyed your stay. We do try to use every tool available (TripAdvisor included) to obtain an accurate and honest accounting of our guests’ perspectives; and when something is less than perfect, I do everything... More

LAsalesguy
Washington DC, District of Columbia
Reviewer
5 reviews
3 of 5 stars Reviewed October 12, 2011

Day staff arranged for their shuttle to take me to North Shore Mall. When I called to be picked up later in the day they told me there was no shuttle driver and that I would have to take a cab. When I got to the front desk I presented my receipt to be reimbursed and then was quoted policies... More

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Holiday Inn Hotel & Suites Boston-Peabody Also Known As

  • Holiday Inn Peabody
  • Peabody Holiday Inn
Address: 1 Newbury Street, US 1 N & US 128 N, Peabody, MA 01960

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Holiday Inn Hotel & Suites Boston-Peabody
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