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Quality Inn & Suites

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117 Conz Street, Northampton, MA 01060
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176 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • English first
  • Italian first
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    (176)
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    (35)
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    (33)
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Ontario
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a one night stopover stay on the way home. The Inn is a two level motel with exterior doors so you can park directly in front of your room if you are on the first floor. The suites are in a separate multi floor building. The room was clean as was the bedding & towels. The free breakfast... More 

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NYC
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 1 week ago

The first thing to know about this hotel is that it's not an Inn and there are no Suites. It's a motor lodge. It's a two story building with all the windows facing out onto a walkway with other guests walking past your windows. There is no soundproofing. You could hear every word being said by the people standing outside... More 

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new york
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We often stay in the area to visit family and have tried several places to stay. This was the first time staying here. It was a good value. Staff was excellent and very helpful, especially when we had to go back to find something we left behind after checking out. We had a room on the second floor. You could... More 

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Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to write a review. You are correct that the structure of our hotel is older, and that our owners and management have done their best to assure that the rooms are maintained and up-dated annually. It is such a compliment when someone notices the effort, as we do take great care and... More 

Hamilton, New Jersey
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 25, 2015

I stayed at this Quality Inn over Valentine's Day weekend for a visit with my daughter who attends Smith College. The hotel was very close to the entrance/exit for Rt 91 which made the location very convenient. The staff was very friendly and extremely helpful. I ended up staying an extra night due to the winter weather and the front... More 

Was this review helpful? Yes 3
Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to review us. I am so pleased to hear you enjoyed your stay with us and that we were able to meet all your needs. We look forward to seeing you for your next visit to Smith College. Sincerely, Nicole Zavecz Guest Services Manager More 

Orefield, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

We have stayed at this Quality Inn on several occasions in the past, as we have numerous family in the area. This latest visit revealed upgrades in exterior and interior appearance, as well as even friendlier personnel than before. Our room was modernized and very clean. Wireless internet was simple to access. It was snowy, and the manager cleaned off... More 

Was this review helpful? Yes 1
Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to write a review, I am so very pleased to hear that you have noticed our recent renovations. Every year we do our best to update as much as possible. I hope you enjoy our future renovations as well on your next visit! Sincerely, Nicole Zavecz Guest Services Manager More 

canterbury nh
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 20, 2015

This hotel is very easy on/off I-91, literally a few hundred feet. The hotel promotes its easy walking to Northampton center and if it's summer that's fine but with our visit to the Calvin for a show it was 20 degrees and windy so a walk was out. A few rooms under renovation on the 2nd floor but they were... More 

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Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review us. I am pleased to hear that we were able to meet your needs during your stay. 223 is certainly the ideal for a quiet area and i am happy we had what you needed. The downtown area is about 1/2 mile form us and certainly does offer a wide variety of... More 

New Bedford, MA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stay here for a family wedding in the area. The hotel was clean and the staff was very friendly and accommodating. Check in was a breeze, I had prepaid on the Hotels website and got a great rate. The hotel and rooms are in need of an update, having said that, there was nothing dirty or smelly about this hotel.... More 

Was this review helpful? Yes
Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to review us. I am very happy to hear we were able to meet all your needs during your visit to Northampton, This area is quite popular for weddings and has many different venue options. I hope you had a great time at the wedding as well. Nicole Zavecz Guest Services Manager More 

Hartford, Connecticut
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

I only stayed for a night with a couple of my friends but the hotel was perfect. It was in a great location and very close to the downtown area with everything was. The staff during the day was very helpful. And the man overnight wasn't helpful at all. When we asked him questions everything was no or he didn't... More 

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Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to write a review. I greatly appreciate you bringing about your concerns regarding our overnight staff. I would first like to take the opportunity to apologize for any inconvenience you may have experienced during your stay. I would second like to assure you i have passed along your concerns to the appropriate... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 9, 2014

Stayed there on a Friday night and we were supposed to have a regular room (opening to the parking lot). I asked for any upgrades available and we got a suite on the third floor of the "new" part of the hotel. It was a great room. Living room, full kitchen and a separate bedroom. We even had a fireplace.... More 

Was this review helpful? Yes
Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to write a review. Our executive wing, which houses our suites, is a fairly new addition to the property. Few are aware of the full suites we offer, and we are the only hotel in Northampton to offer two-room suites with the full kitchen amenities. We hope to see you on your... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 1, 2014

What you would expect from a chain motel. Fairly basic but rooms were big and there was a good selection of food at breakfast. Located a short walk from the main street in Northampton. Staff were friendly and helpful.

Was this review helpful? Yes
Nicole Z, Front Office Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review. We hope to see you on your next visit to the area. Sincerely, Nicole Zavecz Guest Services Manager More 

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