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All 3 Newton hotels

Hotel Indigo Boston - Newton Riverside

3.5 of 5 Hotel   |   399 Grove Street, Newton, MA 02462
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Ranked #3 of 3 hotels in Newton
A recent review
4 of 5 stars reviewed 2 days ago
danipmack Pittsfield, Massachusetts
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403 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pittsfield, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for a night away. We really enjoyed our stay! The front desk staff were very pleasant and very polite! When we left the hotel to head into Boston they provided us with some great suggestions about where to go and where to eat. Our room was clean and comfortable. I loved the shower!! The... More

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Torrington, Connecticut
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed here after I attended a night game at Fenway. It's a five minute walk to the t-station, and the train goes directly to Fenway park. The hotel is modern and clean, with very comfortable sheets and beds. The one weakness of this hotel would be the restaurant. A free breakfast was included in our stay. Unfortunately, the... More

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Halus: Thank you for sharing your recent experience on Trip Advisor. We value the feedback received from all our customers and use it to improve the products and services provided by the hotel. It was great to hear that you enjoyed the hotel and it proximity to publc transportation and the ease of reaching Fenway Park for a Sox... More

Patchogue, New York
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I was really excited to stay at this hotel at first, it had decent reviews and from the photos was amazing. I got in late at night, they had all my info and it was easy to check in, got upstairs and went to go to sleep and there were sheets on my bed that were covered in brown stains,... More

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Brown_emily: I am very sorry that you encountered the problems that you experienced during your stay. I assure you that this is not representative of our standards or commitment to the guest. Please allow me to reach out to you directly regarding your stay so I can make it right. Sincerely, More

miami beach
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have stayed in this Hotel twice great spot!! right next to the Riverside T station which takes about 15-20 min to Fenway Park...No charge for Parking which normally is 50.00 in the city..nice modern rooms very friendly service...

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Thank you for choosing the hotel Indigo Boston - Newton. We are glad you enjoy our hotel and the convenience of our location. Please come and see us again soon. More

nyc
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was here on business for several nights. The beds were very comfortable. Rooms very small and Desk chair does not fit under desk. Food in hotel fantastic but very expensive. Hotel room is VERY small but very comfortable. It was very convenient to go anywhere I had to go. Although I would rather have a hotel that had free... More

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Thank you for choosing the Hotel Indigo Boston - Newton. We are glad you had a comfortable stay and enjoyed our very popular Bokx 109 American Prime steakhouse. Hope to see you again soon! More

Meredith, New Hampshire
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

My fiancé and I stayed for 2 nights. The place was so small I couldn't believe it. The bathroom was the smallest I had ever seen lol. I called a week in advance to have a surprise in the room it was the wrong thing and the girl bringing it up ruined it. Ice machines on the bottom floor???? We... More

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Mhowell03: I am very sorry that you experience at the hotel Indigo was less than satisfactory. I will reach out to you personally to understand further what the issues were during your stay and make sure we make it right with you. Sincerely, More

Lyme, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 17, 2014

I enjoyed my stay at Hotel Indigo. What made it exceptional was that upon checkin, the gentleman at the front desk noticed that my family's room was going to be in the same hallway as a batchelorette party, and preemptively moved us to a quieter section. That not only helped our 5yo daughter sleep better, but let the ladies at... More

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Bicoid: Thank you for sharing your recent experience at the Hotel Indigo on Trip Advisor. We believe that our people make the difference by providing Inspirational Service. I will share your comments with our front desk team. Please come see us again soon! Sincerely, More

Naples, Florida, United States
Top Contributor
68 reviews 68 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 11, 2014

This was my second stay at Hotel Indigo. I love this small hotel located in the suburbs of Boston. Again I had a nice view from my room of the rolling hills of the golf course. This is a fairly self-contained hotel. The rooms are well appointed and staff was kind enough to bring me a mini refrigerator. I was... More

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Gigi F: Thank you for choosing the Indigo Hotel Newton for the second time. We are glad to hear that you enjoy the many benefits of our hotel and its location. Your comments regarding bathroom lighting are shared by many of our guests. We are pursing the possibility of adding a make up mirror as you suggest. Thank you... More

Alas, Spain
Contributor
18 reviews 18 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 25, 2014

I stayed at Hotel Indigo Boston Newton Riverside for a college reunion. I was disappointed in the service. First, when I called to let them know I would be checking in late, I was told that my reservation was for the previous night and I was charged the cancellation fee, and then my reservation was cancelled altogether. I ended up... More

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Thank you for sharing your recent experience with your fellow Trip Advisor travelers. I will investigate your concern regarding the charge for an extra night. The hotel does has a 24 hour cancellation policy. This would me that making arrival date changes on the day of arrival would result in that original arrival night as a charge. I will reach... More

Surrey
Top Contributor
96 reviews 96 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 25, 2014

I stayed here for a week with my two teenage daughters whilst we were over visiting friends. Being next to the T was great for them as they didn't have to rely on me driving them around. Hotel is modern, well maintained, quiet and has pretty much everything you need. I wouldn't really describe it as boutique. The restaurant and... More

Was this review helpful? Yes 1
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear MWSurrey: Thank you for sharing your recent stay experience on Trip Advisor. We are thrilled that you had the perfect Stay! Come and see us again real soon! Sincerely, More

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Additional Information about Hotel Indigo Boston - Newton Riverside

Also Known As:
Hotel Indigo Newton
Hotel Indigo Boston
Address: 399 Grove Street, Newton, MA 02462
Phone Number:
Location: United States > Massachusetts > Newton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Boston - Newton Riverside 3.5*
Official Description (provided by the hotel):
Escape the hectic pace of the city yet be close enough to easily visit at this contemporary boutique hotel adjacent to Boston train station and offering complimentary WiFi, 24 hour business center and state-of-the-art fitness center. Inside is the highly acclaimed BOKX 109 American Prime, a modern steakhouse for drinks and dinner and Phi Cafe featuring Starbuck's coffee, light breakfast and lunch fare. ... more   less 
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