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Hotel Indigo Boston - Newton Riverside

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399 Grove Street, Newton, MA 02462
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Hotel Indigo Boston - Newton Riverside
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Ranked #2 of 3 Hotels in Newton
A recent review
4 of 5 stars reviewed 5 days ago
BosAnonymous Newton, Massachusetts
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498 reviews from our community

Traveler rating
    96
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    131
    63
    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newton, Massachusetts
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I reserved a room through Hotwire and received a $25 discount compared to the hotel's online price. The facilities appeared new and in good order. The reservation desk attendant appeared to be occupied with his cell phone when we first arrived but was attentive and courteous once we called for his attention. I requested and received a king bed room... More 

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear BosAnonymous: Thank you for choosing the our Hotel Indigo Newton and for sharing your comments with other Trip Advisor customers. We are pleased to hear that you enjoyed our Boutique style property and the convenience of our location to the area highways. Sincerely, More 

Syracuse, NY
Top Contributor
82 reviews 82 reviews
52 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for two nights on a recent business trip. The hotel is very conveniently located right off the Mass Pike. Parking is plentiful and free of charge. The rooms are nice, clean and comfy - very modern decor and plenty of room to move around and work. Like other Indigos, there are Aveda products in the bathroom. There... More 

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear LauraLovesZippy: Thank you for taking the time to share your recent stay experience on Trip Advisor. We appreciate the time it takes to complete these reviews and value your feedback. It is great to hear that you enjoyed the hotel and the service level provided by the team. The staff is committed to provide Inspired Service to each and... More 

Petersham, Massachusetts
Contributor
20 reviews 20 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Conveniently located near the intersection of the Massachusetts Turnpike and Route 128, about 10 miles west of Boston. Lots of parking available, much of it under shelter. Very clean and comfortable room. Super bathroom with a great shower. Extra towels. My only complaint is that only one side of the bed had a lamp. That makes it difficult if both... More 

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Thirdgate: Thank you for taking the time to share your stay experience on trip advisor. We value your comments and suggestions. Sorry about the missing lamp. We will check all the rooms to ensure we have the proper lighting in place. Sincerely, More 

CT
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Beginning with the small rooms and continuing to the European custom of having a wardrobe instead of a closet , the Indigo is desperately attempting to be a kitschy , boutiquey hotel. Completing the full effect, the indifference of the front desk staff fits the bill perfectly! Rooms small but so far clean.

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear swrCt: Thank you for taking the time to share your recent experience at our hotel. We appreciate you comments and suggestions. I am very sorry that you did not receive the friendliness and service you expected from our front desk staff. We pride ourselves on providing inspiring service to each and every guest. Your comments will be shared with... More 

Alexandria, Virginia
Top Contributor
74 reviews 74 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was large and had great window light. The bathroom was a little on the small side but was very clean. The faux wood floors in my room had come loose in a few spots. The only trash can in the room was in the bathroom. The Keurig for in-room coffee was great. The nicest surprise was the hotel... More 

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear acswift: Thank you for choosing the Hotel Indigo Newton for your recent stay. We appreciate the time taken to share your comments and suggestions. We are glad to hear that you enjoyed the life entertainment in our restaurant and your overall guestroom. I will reach out to you directly to discuss the issues you encountered in your room. Sincerely, More 

Hopedale, Massachusetts, United States
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I booked this hotel based on a friend's recommendation, and also due to it's excellent proximity to the medical facility in which I had a scheduled early morning procedure. I read the reviews, considered the room comments, took a chance. Glad I did! The rooms, and hotel, were pristine. The sheets were top notch and fabulous and luxurious. Loved the... More 

Was this review helpful? Yes 2
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Tina S: Thank you for sharing your comments on Trip Advisor. We are thrilled to hear that you enjoyed your stay experience. Your comments will passed on to the chef regarding your enjoyment of the menu items in Bokx 109. Thank you again for sharing some feedback. Sincerely, More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

14 of us were snowed in for a few days during one of the epic snow storms. Since our local offices were closed, we held our 2-day training workshop in one of the hotel's meeting rooms. The hotel was terrific. The restaraunt was excellent and the service was great.

Was this review helpful? Yes 2
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Brian K: Thank you for taking the time to share your recent two day experience at the Hotel Indigo Newton. We are glad to have been your shelter in the storm and to provide you with a positive environment for groups meeting. Sincerely, More 

Brookline, Massachusetts
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 17, 2015

I was recently stranded at this hotel during a snow storm. Not ideal conditions for a pleasant stay, but this hotel still met my expectations. The rooms were basic and clean- no bathrobes and surprisingly, wood floors instead of carpet, but overall the rooms included most common amenities. I was, however, surprised that they didn't offer any type of charging... More 

Was this review helpful? Yes 1
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear LBO2111: Thank you for sharing you comments on Trip Advisor. We appreciate the feedback and your patronage of the hotel during a recent snow storm. The pool area is a great amenity during the summer, but not when it is covered in 4 feet of snow. Be sure to come and see us again after Memorial Day when the... More 

Boston
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 16, 2015

Stayed here during a recent snow storm to be close to work. Everything was clean and neat. Bed was comfortable. Although, the shade did not work properly and did not come down. Dinner was pricey and just ok. Restaurant service was not the best because of overcrowding due to storm.

Was this review helpful? Yes 1
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Chrisncraz: Thank you for choosing the hotel Indigo Newton for your shelter during a recent snow storm. We are please to hear that your accommodations were comfortable. The restaurant experience during a storm situation is not typical since staffing is typically less than optimal and many times guest capture is almost 100%. We thank you for your patience and... More 

Switzerland
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 7, 2015

Had a good stay here. Good gym (nobody ever there). Good location right off the highway. Clean. Quiet (except for the slamming of hotel doors). Good WiFi. Decent coffee in the room, and reasonable size room with good desk.

Was this review helpful? Yes 1
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Jimpulcrano: Thank you for choosing the hotel Indigo Boston - Newton for your recent stay in the Boston Area. We appreciate your patronage. It is good to hear that you enjoyed your stay experience. Thank you again for taking the time to share your comments on Trip Advisor. Sincerely, More 

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