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Hotel Indigo Boston - Newton Riverside

3.5 of 5
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399 Grove Street, Newton, MA 02462
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Hotel Indigo Boston - Newton Riverside
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Ranked #2 of 3 Hotels in Newton
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520 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed in this hotel specifically because it was the hotel where rooms were blocked off for a family wedding. I'll start with the good stuff. I love Aveda products and this hotel has them. The room was nice, bright, and the beds were comfortable. Some of the front desk staff were very nice and helpful. Ok, that wasn't too... More 

Was this review helpful? Yes 1
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Dustinmommy74: Thank you for sharing our recent stay experience with Trip Advisor. We value your thoughts and suggestions. It is great to hear that you enjoyed the Aveda products, our friendly front desk staff and the quality of food in our restaurant. The location of the hotel to the "T" makes is a very popular place to stay. I... More 

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Have stayed at this hotel multiple times for work and it is always a good experience. Rooms are very clean, updated and have enough space to work and rest. Staff is helpful, business center operational and there is a shuttle to get you to key nearby locations. Proximity to the Green line makes for a fairly easy commute into Boston... More 

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear cnb_happy: Thank you for choosing the Hotel Indigo Newton for your home away from home when visiting the Boston Area. We appreciate you sharing your feedback on Trip Advisor. The staff will be thrilled to hear that you have stayed here multiple times and find our hotel comfortable and the staff friendly place to stay. We look forward to... More 

Cocoa Beach, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Was there for several days. I believe it has been recently renovated. Rooms are smallish, but very comfortable. Bed was great. In my bathroom the shower had very little water pressure, but was fine. Was actually disappointed in the tv channels, of all things. Not a huge selection of channels, and some of them faded in and out. This was... More 

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Nurtzof: Thank you for taking the time to share your recent Hotel Indigo Newton stay experience on Trip Advisor. We appreciate you time and comments. It is great to hear that our hotel meet your business travel needs. Our Bokx 109 steakhouse makes it a very popular spot for business travelers with clients to impress. We hope to see... More 

East Orange, New Jersey
1 review
4 of 5 stars Reviewed 1 week ago

Welcoming staff, well appointed room, good location. Excellent bar on the premises. A nice firm bed with great pillows. Very good pressure in the shower. Very nice towels and linens. When I call the front desk for directions I was warmly greeted and given precise directions to my destination. I would definitely recommend this hotel to my friends who were... More 

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Lance W: Thank you for choosing the Hotel Indigo Newton for your most recent trip to the Boston Area. We appreciate your patronage and value your comments. The staff will be excited to read your comments and about how much you enjoyed your stay. We look forward to hosting you again very soon! Sincerely, More 

Sapporo
2 reviews
5 of 5 stars Reviewed 1 week ago

This is my third visit to Boston this year. Everytime I stay at this hotel because it suites my need. This hotel is located very close to Riverside station which is the end of Green Line D. Since I use 7 day pass for Metro, it's very convenient to visit various places in Boston. Room is clean and compact just... More 

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Hideki F: Thank you for sharing your recent experience on Trip Advisor. We value your comments and suggestions. The entire team appreciates you compliments and are thrilled to hear how well our hotel and location meets your needs. We look forward to seeing you again soon! Sincerely, More 

Miami, Florida
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was clean.Register easy.Privacy excellent.Tv easy to work. Restaurant poor.Help slow and expensive .I was just their for a graduation of my granddaughter.Did not spend much time at the hotel .Hope you are satisfied now

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear HSLustig: Thank you for choosing the Hotel Indigo Newton for your daughters graduation event. We appreciate you sharing feedback with us. I am glad that you enjoyed the majority of the elements of your stay. I am sorry to hear that the restaurant service was slower than expected. Your comments will be shared with the restaurant team. Thank you... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

So let me put it this way, while the staff is rather helpful, the construction of the hotel is flimsy at best. I was wakened from a dead sleep at 3.30am to a couple "enjoying themselves" for the sixth floor to hear. I have no idea how near or far their room was to mine but for a good 30... More 

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Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Gilbois: Thank you for taking the time to share you comments on Trip Advisor. I am confident that the readers of your review will certainly remember it for a long time. I am sorry that you were disturbed in the middle of the night by your fellow guests. I can confirm that the walls of your guestroom are standard... More 

Travelers are raving about these Newton hotels

Newport, Rhode Island
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Indigo is a well kept hotel that is convenient to the Riverside T (1/4 mile). It is not much to look at on the outside, but the interior is nice and the rooms are spacious. There are a couple of issues, however, that made this less than perfect. As noted by other travelers, the doors close loudly, and the pressure... More 

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Subguy: Thank you for choosing the Hotel Indigo Newton and for sharing your experience with other Trip Advisor users. We appreciate and value your feedback. We are glad to hear that you enjoyed the convenience of our location and our facilities. The issue with guest room doors closing hard is compounded when guests have their windows open. This creates... More 

Arlington
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 3 weeks ago

What a poorly conceived, poorly designed, poorly built, and poorly furnished hotel! Noisy inside (doors slam on closure, your door rattles when another opens) and outside (route 128 roars if you open a window). The furniture doesn't fit (can hardly squeeze past the desk chair), ventilation is poor, a/c is noisy...there's no provision for recycling paper and a $4 bottle... More 

Was this review helpful? Yes 1
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Ugh: Thank you for choosing the Hotel Indigo Newton and for providing feedback regarding your stay experience. There are many other fine IHG hotels in the Boston Area. I encourage you to try another location that may better suit your expectations because we want you to enjoy you stay in the Boston even it means stay elsewhere to achieve... More 

Long Island, NY
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed here for one night during a lacrosse tournament last weekend. We arrived at about 8pm at night, and left by 10am the next day. We did visit 2 other hotels near by- the Marriott and the Crowne Plaza. We were so happy we chose Hotel Indigo and regretted even leaving to visit the other hotels.... More 

Was this review helpful? Yes
Jim H, General Manager at Hotel Indigo Boston - Newton Riverside, responded to this review

Dear Simstar969: Thank you for taking the time to share your comments with other Trip Advisor travelers. The Hotel Indigo Staff appreciate your comments and suggestions. We are thrilled that you have an excellent stay experience! The team strives to provide inspirational service in a personal way to each and every guest. Please come and visit us again soon! Sincerely, More 

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