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All 3 Newton hotels

Crowne Plaza Boston-Newton Hotel

3.5 of 5 Hotel   |   320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Ranked #2 of 3 Hotels in Newton
A recent review
3 of 5 stars Reviewed August 11, 2014
mikey1128 Hamden
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526 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Boston-Newton Hotel
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Hamden
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 11, 2014

The price was good this what we stayed there. Now I know why. Your right over the highway. If you like a hard bed then this is the place. My back was so sore from sleeping there. The beds were extremely hard. Don't think I will go back there unless they change their mattresses

Was this review helpful? Yes 1
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mikey1128, Thank you for your response and for selecting the Crowne Plaza for your mini getaway. I was sorry to learn about your discomfort as we pride ourselves on our premium bedding. Please let us know of your next arrival as we would be happy to add additional layers of under sheeting and blankets in an effort to make... More

Wellington, Florida
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 10, 2014

We stated here for one night... The Crowne Plaza's are always great hotels, clean, spacious enough for travelers' stay, etc., etc... However, what was remarkable here was the personnel at night, as well as for the one on the day. After serious issues with my hotel booking companies (expedia and later hotels.com), and hotels overbooking and literally every other hotel... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear dinonasi, Thank you so much for taking the time to share your experience with us. I am absolutely delighted you had such a great experience with our wonderful staff. I am so happy they were able to accommodate you after what seems like a hectic day of traveling! Thank you again for your time and we look forward to... More

Prague, Czech Republic
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 7, 2014

Looked for hotels in Boston area (access from Logan airport) with 4 rooms available. This one was available and the price was acceptable. It is pretty far from the airport. The location in Newton is plus if you need a quiet place around that is good for walk or jog through. Not the hotel itself since it is right above... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear tkarlikt - thank you for sharing your comments with us. I am happy to hear that you found our hotel to be around a quiet place. We thank you for staying with us, and we look forward to the opportunity to welcome you back in the future. More

Northern California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 5, 2014

I've stayed at a Crowne Plaza hotel only twice: 14 years ago, I was at the Seattle Crowne Plaza. Very poor customer service. They stuck me in the worst smoking room on the property - and I'm a non-smoker. Swore I would never stay at a CP ever, ever again. When my wife proposed the Newton Crowne Plaza as a... More

Was this review helpful? Yes 3
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Cyberchomp - thank you for taking your time and sharing your experience with us. We appreciate the feedback and welcome it - as we take it to heart, and see our hotel becoming better because of it. Please reach out to me - emuka@crowneplazanewton.com - I would love the opportunity to speak with you, and most importantly welcome you... More

Top Contributor
131 reviews 131 reviews
58 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 3, 2014

This hotel is great for a quick stopover. The room was spacious, the bed was comfortable and the hotel staff was really friendly and helpful. We took public transportation to get there. The 504 bus stops right near the hotel. We took a taxi back to the airport though because we had an early morning flight. The taxi can hurt... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Lovetoroadtrip82 - thank you for taking your time and sharing your comments with us. I am delighted to hear that you enjoyed your stay, and would recommend us - and, I would like to assure you that we take all guest comments to heart. I have shared your comments with our Food & Beverage Director, who would also like... More

Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

I stayed at the Crowne Plaza in June and don't know that I would stay there again if I had a car I needed to keep there. I was sharing a room with three friends who were all coming from different places and we had three cars. It was $28 each to keep the cars there. Otherwise, it was a... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear BeckyB- thank you for taking your time and sharing your experience with us. I am happy to hear that you enjoyed your stay with us, and you found our hotel to be nice. We hope to have the opportunity to welcome you back in the future. More

New York
1 review
5 of 5 stars Reviewed August 2, 2014

Had a great customer service experience since I called to reserve with Jackie Ruiz. Surprisingly she was there when I checked in and the phenomenal service endured. Overall the hotel was great, very clean room with a heater in the bathroom (OMG!!) and never the less, caring housekeepers. Will definitely return!

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear PedroBrenes - thank you for taking your time and sharing your experience with us, and thank you for recognizing our co-worker, Jackie. She is phenomenal and we appreciate the recognition. We have shared your comments with Jackie. Pedro - we hope to see you soon! Thank you for staying with us! More

Manchester, New Hampshire
2 reviews
4 of 5 stars Reviewed August 1, 2014

My friend and I stayed due to its affordability, easy cab ride to the TD Garden for a concert, and of course the tripAdvisor reviews! The room was exactly as expected, very clean and the beds were very comfortable! Wifi was good. Room service food was delicious and arrived promptly. Staff were extremely courteous. We did run into a quite... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Holly B - Thank you for taking your time and sharing your experience with us. I am delighted to hear that you enjoyed your stay with us, and that you found our guest rooms exactly as expected. Please be assured that we take all of our guest comments to heart, and we have followed up with the valet co-workers... More

Appledore, United Kingdom
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 1, 2014

Just spent three nights here. The hotel staff were all smart, efficient, knowledgeable and helpful. The room was very clean, airy, comfortable and well maintained. The bathroom was also very clean and well maintained and had a good selection of soaps and shampoo. There are also shades and blackout blinds at the large picture windows. Air conditioning was efficient and... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear LibraryMike - thank you for the detailed comments. We are delighted to hear that you enjoyed your stay with us, and will return to our hotel - thank you! We are currently in the process of adding charging privileges, from Social Restaurant and Bar. We are anticipating this exciting change to take place shorty. Once again, thank you for... More

Windsor, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

This hotel(?) sits on top of the Mass Pike and is never without the screaming drone of truck wheels and loud exhaust noise. The air condition unit is of the noisiest model available and does cover the sound of the traffic, but it will wake you from your gentle slumber just as you doze into the land of Nodd. I... More

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IHGCare, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Gerry F, Thank you for taking the time to share your comments with us. It is nice to know that you found our staff to be friendly and accommodating. However, please accept our sincerest apologies if the beds were not to your liking and if you were inconvenienced by the air conditioning unit. We take all feedback seriously and... More

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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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