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All 3 Newton hotels

Crowne Plaza Boston-Newton Hotel

3.5 of 5 Hotel   |   320 Washington Street, Newton, MA 02458
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Ranked #2 of 3 Hotels in Newton
A recent review
3 of 5 stars Reviewed August 19, 2014
gawkdontstare Ontario
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529 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Boston-Newton Hotel
See the most recent reviews
Ontario
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 19, 2014

Directly over the highway. I could hear the cars, but no one else in the room could. Probably the worst hotel beds I've ever slept in ... extremely hard. Decent sized room. We were in room 825 Parking was pretty expensive - we prebooked our room package that included parking. Pricewise it was in our zone - anything closer to... More

Was this review helpful? Yes 1
HotelManagerCP, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Gawkdontstare, Thank you taking the time to share your experience with us. I truly apologize for the inconvenience of the noise from the traffic during your stay and that you had trouble sleeping on our beds. However I am happy that our staff was helpful and friendly. We hope that you will give us the opportunity to once again... More

North Bellmore, New York
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 19, 2014

Typical Crowne Plaza property. Room with King bed was adequate with nicely appointed linens, iPod dock, flat screen TV etc. The bathroom is tiny and there is no "in room" safe for your valuables. It was a short drive into Boston and there is a Liquor Store and Waldgreens directly across the street. Parking is expensive! Staff is very friendly... More

Was this review helpful? Yes 1
HotelManagerCP, Director of Sales at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Jenesis105, Thank you for taking the time to share your feedback with us regarding your stay. Our short drive to Boston makes it convenient to visit some great restaurants and local attractions. We are happy that you found our associates to be helpful and knowledgeable about our great city. As for parking, we do offer packages that include parking... More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

The hotel rooms are large and nicely decorated. The customer service is wonderful. Had room service and the food (breakfast) was excellent. The hotel has 2 restaurants with very good food and fair prices.

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HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Deborah Z, Thank you for such a great comment and we are happy that you enjoyed your stay with us. We look forward to welcoming you back in the near future! Warmest Regards, Hotel Manager More

Hamden
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 11, 2014

The price was good this what we stayed there. Now I know why. Your right over the highway. If you like a hard bed then this is the place. My back was so sore from sleeping there. The beds were extremely hard. Don't think I will go back there unless they change their mattresses

Was this review helpful? Yes 1
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mikey1128, Thank you for your response and for selecting the Crowne Plaza for your mini getaway. I was sorry to learn about your discomfort as we pride ourselves on our premium bedding. Please let us know of your next arrival as we would be happy to add additional layers of under sheeting and blankets in an effort to make... More

Wellington, Florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 10, 2014

We stated here for one night... The Crowne Plaza's are always great hotels, clean, spacious enough for travelers' stay, etc., etc... However, what was remarkable here was the personnel at night, as well as for the one on the day. After serious issues with my hotel booking companies (expedia and later hotels.com), and hotels overbooking and literally every other hotel... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear dinonasi, Thank you so much for taking the time to share your experience with us. I am absolutely delighted you had such a great experience with our wonderful staff. I am so happy they were able to accommodate you after what seems like a hectic day of traveling! Thank you again for your time and we look forward to... More

Prague, Czech Republic
Top Contributor
50 reviews 50 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 7, 2014

Looked for hotels in Boston area (access from Logan airport) with 4 rooms available. This one was available and the price was acceptable. It is pretty far from the airport. The location in Newton is plus if you need a quiet place around that is good for walk or jog through. Not the hotel itself since it is right above... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear tkarlikt - thank you for sharing your comments with us. I am happy to hear that you found our hotel to be around a quiet place. We thank you for staying with us, and we look forward to the opportunity to welcome you back in the future. More

Northern California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 5, 2014

I've stayed at a Crowne Plaza hotel only twice: 14 years ago, I was at the Seattle Crowne Plaza. Very poor customer service. They stuck me in the worst smoking room on the property - and I'm a non-smoker. Swore I would never stay at a CP ever, ever again. When my wife proposed the Newton Crowne Plaza as a... More

Was this review helpful? Yes 3
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Cyberchomp - thank you for taking your time and sharing your experience with us. We appreciate the feedback and welcome it - as we take it to heart, and see our hotel becoming better because of it. Please reach out to me - emuka@crowneplazanewton.com - I would love the opportunity to speak with you, and most importantly welcome you... More

Top Contributor
131 reviews 131 reviews
58 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 3, 2014

This hotel is great for a quick stopover. The room was spacious, the bed was comfortable and the hotel staff was really friendly and helpful. We took public transportation to get there. The 504 bus stops right near the hotel. We took a taxi back to the airport though because we had an early morning flight. The taxi can hurt... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Lovetoroadtrip82 - thank you for taking your time and sharing your comments with us. I am delighted to hear that you enjoyed your stay, and would recommend us - and, I would like to assure you that we take all guest comments to heart. I have shared your comments with our Food & Beverage Director, who would also like... More

Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

I stayed at the Crowne Plaza in June and don't know that I would stay there again if I had a car I needed to keep there. I was sharing a room with three friends who were all coming from different places and we had three cars. It was $28 each to keep the cars there. Otherwise, it was a... More

Was this review helpful? Yes
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear BeckyB- thank you for taking your time and sharing your experience with us. I am happy to hear that you enjoyed your stay with us, and you found our hotel to be nice. We hope to have the opportunity to welcome you back in the future. More

New York
1 review
5 of 5 stars Reviewed August 2, 2014

Had a great customer service experience since I called to reserve with Jackie Ruiz. Surprisingly she was there when I checked in and the phenomenal service endured. Overall the hotel was great, very clean room with a heater in the bathroom (OMG!!) and never the less, caring housekeepers. Will definitely return!

Was this review helpful? Yes
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear PedroBrenes - thank you for taking your time and sharing your experience with us, and thank you for recognizing our co-worker, Jackie. She is phenomenal and we appreciate the recognition. We have shared your comments with Jackie. Pedro - we hope to see you soon! Thank you for staying with us! More

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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Number of rooms: 270
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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