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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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1 room 1 guest
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Crowne Plaza Boston-Newton Hotel
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629 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Boston-Newton Hotel
See the most recent reviews
Montreal, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've been to a few Crowne Plaza's and this one needs a facelift. Very reasonable rates (comparing to Boston Downtown). Reception area nothing to brag about. Service was good. Other than rooms they don't air condition the halls so very warm in the hotel in general. Watch out for parking rates $28 per night. 15 minute drive to Quincy market.... More 

Was this review helpful? Yes 2
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Howard, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest Regards, Matt... More 

Connecticut
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I thought I had booked the Crowne Plaza in Woburn or.rather, that our travel agent booked it....when I got the reservation on my phone, I saw the address and it was too late to change it....Thank GOD. The room rate was surprisingly low, the room was on a floor that was very high. We're going well here. The highway noise... More 

Was this review helpful? Yes
Matthew D, Public Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Flyerfaninct, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the A/C unit on to our Director of Engineering. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I was here one night for a business trip. I've seen this hotel before on trips to Boston because it is literally built over the Mass Pike. Even with that though, the traffic noise was not much different than any hotel near a major highway. It did exist but I've heard worse. The AC was also loud, but keeping it... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mike R, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the internet on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime... More 

Austin, TX
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed two nights in late July 2015 while attending a conference at Boston College. Room was very nice and comparable to Crowne Plaza quality elsewhere. However, the hotel straddles the freeway. When the AC goes off, the traffic noise is very conspicuous even from the 7th floor where I was. Can't believe a hotel of this stature was placed... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Dellbo, Thank you for staying with us and I'm sorry to hear that your stay did not meet your expectations. I will be passing your feedback about the road noise on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to... More 

Menifee, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We came to Boston, from California, to be in our friends wedding. We found these rooms a bit out of town but in our price range. We don't mind because the public transit system is great here. There is an express bus right outside that can take you right into downtown. The staff has been courteous but that's all. Now... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Dicky3, Thank you for staying with us and I'm sorry to hear that your stay did not meet your expectations. I will be passing your feedback about the noise on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome... More 

Toronto, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed two nights from July 31 to Aug. 2, 2015. The overall experience was good: friendly staff, clean and spacious room, convenient location, etc. But, the noise from the highway woke me up in the middle of the night for both nights. We were on the 10th floor, but still the noise from big trucks passing by was too much... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear 9mtk, Thank you for staying with us and I'm sorry to hear that your stay did not meet your expectations. I will be passing your feedback about the noise on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome... More 

Danbury, Connecticut
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The staff was friendly & professional; when we had a concern or issue this was addressed very promptly. The room (two double beds/four adults) was spacious with enough mirrors for two women to get ready at the same time. The room was clean with ample towels. The restaurant, however, is way over-priced. The food was good, but not worth the... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Luv2eatnTravel2, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the parking prices on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 22, 2015

I stayed at this hotel for 3 nights on a business trip. The location was convenient, but practically right on top of the interstate, so loud. The service for breakfast was atrocious. The employees there were very nice, but extremely disorganized, and I suppose understaffed to handle the volume of people. Then, at 8:30 in the morning the valet desk... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Judy O, Thank you for staying with us and I'm sorry to hear that your stay did not meet your expectations. I will be passing your feedback on to our General Manager. If you have the time I would like to speak with you further about your stay as the feedback is very valuable and I'd also like to... More 

Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 20, 2015

Got hotel through Hotwire and was nervous after reading reviews but we were happy with our stay. Distance from Boston: We toured in and around the Boston area from morning to after dinner. Didn't really go back out once we were in, however, it would have been nice to be a little more accessible to the downtown nightlife once kids... More 

Was this review helpful? Yes 3
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear TerrierAlum91, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the internet on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon.... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 14, 2015

With other hotels around where we wanted to be charging through the roof we decided to stay here for 3 nights, as the price was reasonable. When others say this is right on the turn pike, they aren't kidding! It may as well be a bridge over it. It's nowhere near anything as far as Fenway, CBD etc are concerned,... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear IsWhatItIsWhatItIs, Thank you for staying with us and for providing valuable feedback as we here at the Crowne Plaza Newton appreciate getting any chance we can to improve the guest experience. We would like to sincerely apologize that your stay did not meet your expectations. I will make every arrangement possible to see that each and every one of... More 

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