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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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598 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Boston-Newton Hotel
See the most recent reviews
New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Convenient on and off to the Mass Pike, literally 10 minutes to downtown. Parking garage for $36./24 hrs, beakfast and small bar in lobby but great bar and restaurant attached to this hotel called Social which is a perfect spot for a few drinks or lite fare. Hotel staff are efficient, rooms are well equipped, clean and updated. Even a... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Opinion2468, Thank you for staying with us and I am so glad that you enjoyed the stay. I was happy to hear that you enjoyed Social and the club lounge. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Hotel is located above the highway (I-90), we were on 11th floor and it still was very loud. Front desk were not very helpful. Parking is very expensive (28$). The rooms have funny smell and if the air-con is off its very unpleasant. On the good side I would say that location is great for heading to Boston (easy on... More 

Was this review helpful? Yes 2
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear SonomaJo, Dear 08mz!, Thank you for staying with us and I'm sorry to hear that your stay did not completely meet your expectations. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome... More 

London, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 23, 2015

I was on a business trip to Newton and booked this hotel as it was located near the offices I was visiting, The good things about this hotel are; 1. It has good connectivity from the airport and took me 30mins to arrive, also has good bus connections to Boston Backbay. 2. The hotel staff are nice, polite and provided... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Kobera, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad to hear that the hotel fit your needs so well. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope... More 

stamford, ct
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 22, 2015

I can't believe I booked this hotel without checking reviews first. I came for a soccer tournament and the team was staying here but there were other options. I should have done my research but I was lazy this time. The hotel is literally built over the highway. It's as if the cars and trucks are driving through your room.... More 

Was this review helpful? Yes 2
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Familyof4stamfordct, Thank you for staying with us and I'm sorry to hear that you did not enjoy your stay. I'm sorry sorry to hear that you were negatively affected by the noise. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated... More 

Travelers are raving about these Newton hotels

New York
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 20, 2015

We stayed at this hotel just after having gotten off the airplane from our return flight from Italy. We had been up for close to 24 hours and needed to get a quick bite to eat and get some sleep before continuing the 3 hour drive home. We arrived around 8:00 pm at night and they were still cleaning rooms.... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear TravelingChefNewYork, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm sorry to hear that you had to wait for your room but I'm glad our front desk was able to make proper accommodations. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank... More 

Westampton
1 review
5 of 5 stars Reviewed May 20, 2015

I have stayed here before,The hotel rooms are very nice and clean. A great price ,the food was ok. I would rather eat out side the hotel.Staff there are always nice.We were there for a graduation, anytime when there is something going on in Boston ,the hotel cost doubles.This place stayed the same each time there.I would recommend .

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Debiduboux, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad that the hotel fits your needs so well. I will be passing your feedback about the food on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We... More 

Trier, Germany
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed May 19, 2015

Room not ready upon arrival. Desk couldn't have cared less that we had to wait almost 45 minutes until they could clean a room. Reserved a queen bed but they only offered a twin double. They finally came up with a queen. Room did not have a fridge which we were notified would be an extra $15/day. Self parking is... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Stan N, Thank you for staying with us and I am sorry to hear that your stay did not meet your expectations. I'm sorry to hear that you experienced a wait for your room and did not receive the room type requested. I will be passing your feedback on to our General Manager. Once again I'd like to personally... More 

tiberias
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 12, 2015

Perfect place outside of Boston but close to the city. Many restaurants around. We had family living at walking distance from the hotel therefore the location was more than convenient. There is a very nice restaurant inside the hotel with live music. Breakfast was good and cheap. Highly recommended.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Catherine H, Thank you for staying with us and I am so glad that you enjoyed the stay. It was good to hear that our location matched your needs so well. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback.... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 11, 2015

Hotel was great to stay in with the usual perks: updated interior, decent rooms, location quick service and the price. There are only 2 complaints that are really mind boggling. 1.Location of property - on top of highway overpass. 2. Employees at Breakfast Buffet - Just for management to be aware of. I usually do not provide advise to fellow... More 

Was this review helpful? Yes 1
Matthew D, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear James H, Thank you for staying with us and I'm sorry to hear you did not completely enjoy your stay. Thank you for the feedback about the employees at our breakfast buffet, this is obviously a situation we take very seriously and will be conducting a thorough internal investigation. If you would like to talk more about this particular... More 

Arezzo, Italy
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 3, 2015

This time the other options in downtown were beyond (as rate). Every service working well (wifi,tv, air conditioning, etc.), clean, well maintained, interactive staff. The only point to improve concerns the air conditioning which is provided by a highly noisy traditional engine which may bother in the night. This hotel, across the Mass Pike, has combined a fair rate, a... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear angelod851, Thank you for staying with us and I am so glad that you enjoyed the stay. I will be passing your feedback about the air conditioning on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back... More 

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