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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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603 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario
Level Contributor
101 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We extended one more day in Boston was planning to stay in same hotel but front desk cannot match Hotwire price for second night so we booked through hotwire and got Crowne Plaza, no mentioned of breakfast in the website and also no parking. As mentioned by other customers $28.00 for parking but upon check in show them my Priority... More 

Was this review helpful? Yes
Level Contributor
172 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We've stayed at Crown Plazas before, and they are very comfortable. I love the fact that every room comes with the relaxation lotion and sheet spray. The beds are comfortable, and this hotel's location to Boston is great. However, we were disappointed with the fact that they did not tell us the price of parking. I understand that we are... More 

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Fair Lawn, New Jersey
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Arturo and staff do a great job here. Arturo makes you feel welcome and provides a peace of mind that he is here to help. One of the best employees I met in a Crowne Plaza. He's patient and accommodating and the hotel itself is comfortable and accessible. Very happy. Also the bellhop staff and engineers are 1st rate. They... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Eckerd1, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. Its especially nice to hear that our staff was able to exceed your expectations, as customer service is an area we pride ourselves on. I will be passing your feedback on to Arturo as well as to our General Manager. Once again... More 

Duluth, Minnesota
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed three nights. Bus is a block from hotel entrance and is express to South station. Comes often and is an easy commute. Pool was fun, exercise room has views into pool and equipment is good. The double beds aren't ideal for 3 people, but we managed. Rooms were clean and ac unit kept traffic noise to a minimum.... More 

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Oakville, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked the hotel for our trip to Boston through priceline without knowing the name of the hotel. Upon finding out that it was Crowne Plaza and reading the reviews we were a littly weary of what we were going to find. The noise complaint from the highway was big concern along with $30 parking per night and not being... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear MamOak, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. Its especially nice to hear that our staff was able to exceed your expectations, as customer service is an area we pride ourselves on. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank... More 

Bend, Oregon
Level Contributor
124 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza three years ago and were amazed when we returned in May that it is now a much nicer hotel! The room and especially the bathroom had been remodeled! Lovely! The bed was comfortable which is very important to my husband. The staff was friendly and helpful. The Manager was on the job day and... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear NanEdirkland, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I'm glad our manager was able to assist you with the TV issue. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We... More 

Connecticut
Level Contributor
216 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have visited here before and always a great alternative to downtown Boston. Prices a bit less and parking about half of the downtown hotels. Very comfortable beds and clean rooms. Not a 5 star but you don't pay those prices. Good value and great location whether for BC or downtown.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Thomas K, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay. I loved the room, is spaciousness, cleaniness, and I had no problems with any traffic noise what soever. We did request a room on a higher floor (8) and even though it was right by the elevator, it was quiet. Someone reviewed that there was not enough room lighting... what with big windows, 4 bright... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Sandy C, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest... More 

Signal Mountain, Tennessee
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

An organization selected and paid for the room. Staff put me in an end room when i requested "quiet" and it was quiet. They were very helpful in directing me to the nearby Whole Foods and Pizza place, nice restaurants around as well (thai). Cleaning staff provided a better hair dryer when i left a note. The desk staff was... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear TNADS, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I will be passing your feedback about the room lighting on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back... More 

Bathurst, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Staying at Crown Plaza in Newton as we arrived on Saturday afternoon and was greeted with friendly staff. Had drinks in the small bar as you enter the hotel and the bartender was very nice to chat with and friendly. We came to take in the Baseball Game at Fenway Park Red Sox vs Toronto Blue Jays. and is our... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Martha M, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest... More 

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