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Crowne Plaza Boston-Newton Hotel

3.5 of 5 320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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536 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is less than 10 miles from downtown Boston, so it was a good, affordable location for me as I had several meetings in the city. That said, there isn't much in this part of Newton, and one can see that as one drives up to the hotel and realizes that it overlooks the highway. The lobby is nicely... More

Was this review helpful? Yes 1
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Thank you very much for your review! Your time and feedback is critical to our success. I am pleased that you enjoyed our newly renovated lobby and breakfast enhancements. I am also delighted that our front office team was able to accommodate your high floor request. We take pride in all we do for our highly valued guests! It would... More

Massapequa Park, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had first come across this hotel by the search engine, on the website, of the college our son is attending. We choose this hotel because of the ratings on Tripadvisor, combined with the price point and distance to his college. We have used this hotel for 3 of our visits. So far we have been very happy with the... More

Was this review helpful? Yes
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear tees2luvs, Thank you for your review. Glad you found our hotel to be clean and comfortable. We take pride in this and appreciate the favorable comments. With our prime location, the college weekends do tend to book early. I would agree and encourage you to reserve a room early to ensure availability and rate. It will be our pleasure... More

East Brunswick, New Jersey
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I only found out the name of the hotel after I had booked it. The reviews gave me some concerns with regards to numerous complaints about the street noise. Reading the hotel manager's reply to those comments gave me the idea to send an e-mail several days before check-in requesting to get a quiet room on a high floor. Coming... More

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HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Pramedor, Thank you for your review. So glad you enjoyed your stay and that your request was met for a high floor. I do agree that our circle can be a bit confusing when travelling around the rotary of Newton Corner for the first time, and must say that I have had to re-circle before myself. Pleased that you... More

Murrieta, California
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is just outside of Boston. There a plenty of places to eat and get coffee around the hotel. There is a bus stop just outside of the hotel where you can catch a bus into Boston and see the sights.

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HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Thank you, 1virgochk! We appreciate your positive feedback and share the love of our hotel! Next time back your travel finds you on the east coast, please stay with us again! Best wishes, General Manager More

Phoenix, Arizona
Contributor
16 reviews 16 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I have driven by this hotel many times and thought, why would you build a hotel over an expressway? Why indeed. While the hotel was nice and the staff was great, the room was NOISY. If you are light sleeper, you might want to invest in sleep meds. Plus, there is no free coffee on the weekends. That just seems... More

Was this review helpful? Yes 1
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Sregonini, Thank you for your review. I am glad to hear that you were pleased with your accommodations and our "great staff". I am sorry that the traffic below didn't permit you to have a sound sleep. Our sleep kit has proven helpful to other light sleepers. As for complimentary coffee on the weekends, we are looking into your... More

ct.
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It was a spur of the moment choice. We were not happy with the price but took it anyway. When we got there we got $4 off for AAA. Then they got us for $28. for parking. Thought the foom was ok until I felt the wind coming throught the windows along with the traffic form the highway below. Turned... More

Was this review helpful? Yes 4
Jeff T, Director of Operations at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Leslie, Thank you for the feedback regarding your recent stay with us. I apologize that it was a less than satisfactory experience for you. I would like to discuss your stay further if possible. Please contact me at GM@crowneplazanewton.com at your earliest convenience. I look forward to speaking with you! Kindly, Jeff More

Parsippany, New Jersey
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On a recent family weekend to Boston College, my family stayed at the Crowne Plaza Boston hotel. It was not my first choice but a previous reservation at the Radisson was canceled due to over booking. My first reaction was that I was thankful that this hotel had a couple of rooms left on such a busy weekend so I... More

Was this review helpful? Yes 4
Jeff T, Director of Operations at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Frances, Thank you for the feedback regarding your recent stay with us. While I am glad that we were able to correct the billing issues, I am saddened that you left without receiving a restful nights sleep. I would welcome the opportunity to discuss your stay further. Please email me (GM@Crowneplazanewton.com) at your earliest convenience so that we may... More

Hertzelia, Israel
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Spent a weekend in Boston, and for whatever reason, most hotels were horribly expensive. Wanted to be staying in the Newton/Brookline area and did a Hotwire and wound up with the Crowne Plaza. I had stayed here before about a year ago, so I breathed a sigh of relief when I received this hotel, as I knew it is OK--some... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear dsh82, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding service and our staff. However, we’re sorry we fell below your expectation regarding the noise, room smell and bathroom. We will address these concerns. I assure you that the feedback of... More

San Diego, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I payed $600 for 2 nights at this hotel. The first night I was given a room literally over the freeway on the 3rd floor which was noisy as hell. I requested change of rooms but the front desk staff rudely said we can give you earplugs. I did not sleep the first night and that affected my work and... More

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear vin911, Thank you for taking the time to share your experience with our hotel. Please accept our sincere apologies if the noise levels you have experienced and the level of service provided fell below your expectations. We would like to follow up on your concerns as we would like to regain your faith in our hotel. I have sent... More

Little Falls, NJ
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our room on the 11th floor was great. The room was exceptionally clean and the linens were fresh and crisp. It looked like everything was newly redone. I would highly recommend this hotel. Two things that were disappointing, though: The $28 per night parking fee was exceptionally high and the fact that the hotel would not allow me to take... More

Was this review helpful? Yes 1
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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Number of rooms: 270
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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