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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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610 Reviews from our TripAdvisor Community

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Traveler rating
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    173
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (610)
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    (158)
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    (221)
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1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 3 nights on a business trip. The location was convenient, but practically right on top of the interstate, so loud. The service for breakfast was atrocious. The employees there were very nice, but extremely disorganized, and I suppose understaffed to handle the volume of people. Then, at 8:30 in the morning the valet desk... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Judy O, Thank you for staying with us and I'm sorry to hear that your stay did not meet your expectations. I will be passing your feedback on to our General Manager. If you have the time I would like to speak with you further about your stay as the feedback is very valuable and I'd also like to... More 

Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Got hotel through Hotwire and was nervous after reading reviews but we were happy with our stay. Distance from Boston: We toured in and around the Boston area from morning to after dinner. Didn't really go back out once we were in, however, it would have been nice to be a little more accessible to the downtown nightlife once kids... More 

Was this review helpful? Yes 3
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear TerrierAlum91, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the internet on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon.... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

With other hotels around where we wanted to be charging through the roof we decided to stay here for 3 nights, as the price was reasonable. When others say this is right on the turn pike, they aren't kidding! It may as well be a bridge over it. It's nowhere near anything as far as Fenway, CBD etc are concerned,... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear IsWhatItIsWhatItIs, Thank you for staying with us and for providing valuable feedback as we here at the Crowne Plaza Newton appreciate getting any chance we can to improve the guest experience. We would like to sincerely apologize that your stay did not meet your expectations. I will make every arrangement possible to see that each and every one of... More 

Travelers are raving about these Newton hotels

New York City, New York
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Close to the highway, free parking, easy check-in, excellent happy hour appetizers, good lounge menu with excellent servers (but an incredibly long wait for food and beverages - what is that all about?), spacious and spotless room -- but breakfast does not start until 6:30am on weekdays - have they never heard of the New England Work Ethic? - and... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Onlythebest10017 , Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about breakfast (and especially about the coffee!) on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to... More 

Rapallo, Italy
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Close to Boston, easy to reach the motorway. Good choice of restaurants in the area. The hotel is exactly overlooking the motorway, which makes it interesting. Great free WiFi service in the rooms. Spotless bathrooms and rooms. Spacious rooms. Great mattress, we slept really great after a long day in Boston. Continental breakfast and parking are not included in the... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Gianna Maria C, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest... More 

Atlanta, Georgia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very happy with my stay here. Easy to get around from the hotel. Room was spotless and clean. The front desk staff was awesome. Very helpful and courteous and patient.. Loved the room overlooking the highway. Thanks

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mike M, Thank you for staying with us and I'm happy to hear you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest Regards,... More 

Ontario
Level Contributor
114 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We extended one more day in Boston was planning to stay in same hotel but front desk cannot match Hotwire price for second night so we booked through hotwire and got Crowne Plaza, no mentioned of breakfast in the website and also no parking. As mentioned by other customers $28.00 for parking but upon check in show them my Priority... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Ytoay, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest Regards,... More 

Level Contributor
179 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We've stayed at Crown Plazas before, and they are very comfortable. I love the fact that every room comes with the relaxation lotion and sheet spray. The beds are comfortable, and this hotel's location to Boston is great. However, we were disappointed with the fact that they did not tell us the price of parking. I understand that we are... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Takemetoalaska, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I will be passing your feedback about the parking on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime... More 

Fair Lawn, New Jersey
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Arturo and staff do a great job here. Arturo makes you feel welcome and provides a peace of mind that he is here to help. One of the best employees I met in a Crowne Plaza. He's patient and accommodating and the hotel itself is comfortable and accessible. Very happy. Also the bellhop staff and engineers are 1st rate. They... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Eckerd1, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. Its especially nice to hear that our staff was able to exceed your expectations, as customer service is an area we pride ourselves on. I will be passing your feedback on to Arturo as well as to our General Manager. Once again... More 

Duluth, Minnesota
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed three nights. Bus is a block from hotel entrance and is express to South station. Comes often and is an easy commute. Pool was fun, exercise room has views into pool and equipment is good. The double beds aren't ideal for 3 people, but we managed. Rooms were clean and ac unit kept traffic noise to a minimum.... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Vacationcarr, Thank you for staying with us and I'm glad to hear that you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest Regards,... More 

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