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Crowne Plaza Boston-Newton Hotel

3.5 of 5 320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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543 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here in the recommendation of a friend. I am glad we listened. The hotel is just outside Boston, right on I90, in fact it's built over top of the highway. If you are in a lower floor, I'm sure you can hear the traffic. I requested a high floor and we didn't hear anything. Our room faced downtown... More

Was this review helpful? Yes 1
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Tydi, Thank you for taking the time to review your recent stay with us. We have a truly passionate team here that works hard to ensure our guests have all the information they need to get around the area. I am sorry that you found your room to not be dark enough. We appreciate the feedback. I hope that... More

Canton, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel is nice, but there are some issues. First off, the hotel is built on top if Interstate 90. If you're higher up this may not be an issue, but one the 4th floor you can hear the highway below as the noise comes in through the A/C unit. Also, speaking of the A/C unit, it is very loud... More

Was this review helpful? Yes 1
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Rg007_MI, Thank you for taking the time to review your recent stay with us. I am sorry that you were unable to get a restful nights sleep while here. We do offer sleep kits at the front desk if ever needed. I would welcome the opportunity to discuss your stay further with you. Simply email me at gm@crowneplazanewton.com. I... More

chicago, illinois
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked this hotel through a blind bid on Priceline, thinking it was closer to Boston. To our dismay it's out west of the downtown about 8-9 miles, another 2-3 miles from Logan airport. Accepting our mistake, we tried to plan accordingly. But we had more surprises coming. The Washington street turn-off from I-90 to the Crowne Plaza is easy... More

Was this review helpful? Yes 2
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear San-Da-Man, Thank you for taking the time to review your stay with us. I apologize that we failed to meet your expectations! We pride our selves on the services that we provide, as well as the cleanliness and conditions of our rooms. I would like to discuss your experiences further with you. Please email me at gm@crowneplazanewton.com at your... More

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this property for a two night stay for work and was pleasantly surprised by the overall condition of the hotel. The lobby and my room had clearly had a recent remodel everything was clean and updated. I enjoyed the sleep better amenities that were placed on my bed and have to say that the shower was... More

Was this review helpful? Yes
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Gingertravels25, Thank you for the review about your recent stay with us and are glad to hear that you enjoyed your experience. We look forward to welcoming you back to our hotel again in the future! Kindly, Jeff More

Senior Contributor
47 reviews 47 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Although the exterior appears older, the inside of this hotel is a gem. Their lobby opens up to their restaurant, a small modern design reception, fast elevators, clean hallways, the room was clean, spacious, modern lines of design, comfortable bed and pillows, flat screen tv, and all other standard amenities. TIP: ask for a higher up floor because of its... More

Was this review helpful? Yes
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear MarQ_Qram, Thank you for providing the feedback regarding your recent stay with us. I am glad that you enjoyed the amenities of the hotel, as well as our recently renovated look! I hope that we have the opportunity to welcome you again in the near future. Kindly, Jeff More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's a shame because this hotel would have had a far better review with just a few quick changes: - offer curtains that close all the way or a blackout roller blind that consistently closes (too bad, because the bed was great) - ensure you book on a higher floor to avoid the noise from the freeway - staff friendliness;... More

Was this review helpful? Yes 2
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Good afternoon Lauren, Thank you for taking the time to review your recent stay with us. I apologize for the challenges you faced with the billing, inconsistent service and the condition of the window treatments, Certainly not what you can expect during a stay with us. I emailed you yesterday to follow up with regards to your feedback, and look... More

Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We (4 guests) stayed here as we needed to be at Boston airport in the morning. I noted that some flight crews were staying there also, which is a good sign. The hotel is built over a busy highway and there was quite a lot of road noise, although it was almost drowned out by the noisy air conditioner. We... More

Was this review helpful? Yes 2
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Les, Thank you for taking the time to review our property and your recent stay. I'm sorry that you didn't receive a restful nights sleep while you were with us. We do have sleep kits available if needed, and engineers available to assist if something isn't operating properly in the room. As for the parking, we do have a... More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 18, 2014

This hotel is less than 10 miles from downtown Boston, so it was a good, affordable location for me as I had several meetings in the city. That said, there isn't much in this part of Newton, and one can see that as one drives up to the hotel and realizes that it overlooks the highway. The lobby is nicely... More

Was this review helpful? Yes 1
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Thank you very much for your review! Your time and feedback is critical to our success. I am pleased that you enjoyed our newly renovated lobby and breakfast enhancements. I am also delighted that our front office team was able to accommodate your high floor request. We take pride in all we do for our highly valued guests! It would... More

Massapequa Park, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 17, 2014

We had first come across this hotel by the search engine, on the website, of the college our son is attending. We choose this hotel because of the ratings on Tripadvisor, combined with the price point and distance to his college. We have used this hotel for 3 of our visits. So far we have been very happy with the... More

Was this review helpful? Yes
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear tees2luvs, Thank you for your review. Glad you found our hotel to be clean and comfortable. We take pride in this and appreciate the favorable comments. With our prime location, the college weekends do tend to book early. I would agree and encourage you to reserve a room early to ensure availability and rate. It will be our pleasure... More

East Brunswick, New Jersey
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 14, 2014

I only found out the name of the hotel after I had booked it. The reviews gave me some concerns with regards to numerous complaints about the street noise. Reading the hotel manager's reply to those comments gave me the idea to send an e-mail several days before check-in requesting to get a quiet room on a high floor. Coming... More

Was this review helpful? Yes
HotelManagerCP, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Pramedor, Thank you for your review. So glad you enjoyed your stay and that your request was met for a high floor. I do agree that our circle can be a bit confusing when travelling around the rotary of Newton Corner for the first time, and must say that I have had to re-circle before myself. Pleased that you... More

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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Number of rooms: 270
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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