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All 3 Newton hotels

Crowne Plaza Boston-Newton Hotel

3.5 of 5 Hotel   |   320 Washington Street, Newton, MA 02458
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53%
Ranked #2 of 3 hotels in Newton
A recent review
5 of 5 stars reviewed 2 days ago
Alindquist Boston, Massachusetts
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456 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is always clean and the rooms ready. I don't look for much more than that when it comes to a hotel but I am always amazed at how wonderful the staff is. Iqbal always stands out with excellent service and true care. I haven't had any issues to resolve so I can't comment on service recovery but no... More

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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

I booked this hotel through Hotwire for the Boston Marathon. When I found out what it was and read reviews about the noise, I FREAKED OUT! I begged Hotwire to let me cancel. They refused. I gave up and called the hotel. They assured me they could put me in a quiet room. I was pretty skeptical and made back-up... More

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East Windsor, Connecticut
1 review
5 of 5 stars Reviewed 3 days ago NEW

The people at the front desk were excellent and treated us great. They made us feel so welcome. Rosy and Harpreet couldn't do enough for us. I would like to especially thank Frani for making Betty and I feel like we were the most important guests she ever met. Please thank her for us.

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Hong Kong, China
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

The biggest problem with this hotel is it is located right above a very busy highway and train line. Never mind the pollution, the noise is constant. You would think that triple glazing would have been installed to reduce the noise but there is only double glazing which is totally inadequate. The rooms are OK but lack a mini bar... More

Was this review helpful? Yes 2
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Turista42 - I am sorry to hear that you were not informed of our quiet side of the hotel... the quiet side does face the beautiful streets of Newton, and not the highway. Thank you for recognizing our co-workers, they take pride on what they do every day. Once again, we are truly sorry that we did not get... More

PA
Top Contributor
167 reviews 167 reviews
26 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 1 week ago

First, there is a highway and TRAIN that run under the hotel. Our room was on the 5th floor and it literally vibrated. We had arrived after dark, and actually thought it was low flying planes until the sun came up and we were able to look around. The fact that earplugs were left on the nightstand for us, should... More

Was this review helpful? Yes 2
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Playswdogs - thank you for sharing your experience! We are sorry to hear that we were not able to exceed or at least be at par with your expectation. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. Your feedback is... More

Hanover, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wanted a get away for my wife and myself for the weekend. Hotel staff were friendly and the rooms were awesome. We had our own car so the location was great to jump into Boston for the night. I would recommend this Hotel

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Bill - thank you so much for your review. Your comments are greatly appreciated. We hope to welcome you back again in the near future, whether for business or pleasure. More

Shrub Oak, New York
1 review
5 of 5 stars Reviewed 1 week ago

I bring a group of 30 students to this hotel every February and Jill Cashman in sales and the entire staff make the trip easy. Our rooms are always well prepared in advance for easy check-in, the facility is great and up to date, and there are new restaurants in the hotel. There is also free wireless. This year there... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Stefan - We're happy to hear that you and your group had such a seamless experience. Our co-workers are devoted to excellent service, and it's a joy to hear that you and your group experienced just that. Thank you for recognizing Jill, she is great. Thank you for staying with us, and we look forward to welcoming you in... More

Montreal, Quebec, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 2 nights with friends in early April. I booked online, and pre-paid for a pretty sweet price, given what other hotels in Boston were charging that weekend. Before arriving I called three times to update the number of people staying in the room, and to request a roll-away (cot) bed. I was advised in advance that there... More

Was this review helpful? Yes 3
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear red_hemi_rt_2008 - thank you for the incredibly detailed feedback. We appreciate that you took the time to share each aspect of your experience and have shared your comments with our co-workers. Since your last visit we have had some additional training on the area's mentioned, and we can only hope that future travels to Boston will return you to... More

Boston, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

That's what I have to say. A lot of things about this hotel are pretty nice. There's a good restaurant that refuses to publish its hours, the rooms are nice, and there's what looks like a nice 42" TV in my room that I haven't turned on. HOWEVER, the internet access here is throttled and otherwise "managed" and so I... More

Was this review helpful? Yes 2
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Deark Burke - we would like to thank you for taking your time and sharing your concerns with us. We would like to assure you that we take all guest comments to heart, and appreciate the feed back. Currently we provide 12 mbps download and 12mbps upload, and we have no restrictions on the amount of data sent via email.... More

New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I arrived late (after 11pm) and was weary of the check in staff at this hour. Iqbal was at the front desk and greeted me warmly and make me feel incredibly welcome. She was conversational and polite without being too chatty. Within a minute I had my room key and she offered me a drink. The room was newly renovated... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear rpoyas - thank you for sharing your experience with us, and thank you for recognizing Iqbal. We are delighted to hear that you enjoyed your stay with us, and would love to have you back. More

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Additional Information about Crowne Plaza Boston-Newton Hotel

Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton
Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Official Description (provided by the hotel):
A Landmark Boston Area HotelWelcome to the Crowne Plaza® Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations.The 270 spacious guest rooms have been stylishly redesigned and feature 37 inch flat screen televisions, complimentary high-speed wireless Internet and room amenities. Marthas Restaurant & Bar serves regional favorites for breakfast, lunch, dinner, and drinks. Relax in our indoor pool or enjoy a workout in the adjacent fitness area. The on-site parking garage is available for $9.00 per day, significantly less than Boston prices.Our location off the Massachusetts Turnpike makes us the most convenient site for local and regional meetings and events. We feature seven distinctly different meeting rooms, totaling 7,000 square feet, each newly remodeled, including a state-of-the-art executive boardroom and a stylish ballroom with natural lighting. Crowne Plaza® Hotels are The Place to Meet, featuring a dedicated manager to oversee every aspect of your meetings planning and execution. We are also ideal for special celebrations with menus and packages available to meet every taste. ... more   less 
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