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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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589 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Anchorage, Alaska
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is located just off the !-90 and once you finally figure out how to get into the location. it is very nice. It overlooks the tool road. and how a nice view of the area. . Although the rooms are small, they are newly, and nicely decorated If you are a light sleeper this might not be the... More 

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New York
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Convenient on and off to the Mass Pike, literally 10 minutes to downtown. Parking garage for $36./24 hrs, beakfast and small bar in lobby but great bar and restaurant attached to this hotel called Social which is a perfect spot for a few drinks or lite fare. Hotel staff are efficient, rooms are well equipped, clean and updated. Even a... More 

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New York City, New York
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Hotel is located above the highway (I-90), we were on 11th floor and it still was very loud. Front desk were not very helpful. Parking is very expensive (28$). The rooms have funny smell and if the air-con is off its very unpleasant. On the good side I would say that location is great for heading to Boston (easy on... More 

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Hong Kong
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

After leaving something expensive in the room by accident, we called immediately after we realized (about an hour later) and they claimed it wasn't found. Staff was very unhelpful and rude throughout the whole process. For your own sake, do not go here. Will consider filing a police report. Horrible experience and wish we never gave this place a chance.

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Thank you for staying with us and I'm sorry to hear you did not completely enjoy your stay. Thank you for the feedback about the possible theft, this is obviously a situation we take very seriously and will be conducting a thorough internal investigation. If you would like to talk more about this particular situation, please contact us directly at... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was on a business trip to Newton and booked this hotel as it was located near the offices I was visiting, The good things about this hotel are; 1. It has good connectivity from the airport and took me 30mins to arrive, also has good bus connections to Boston Backbay. 2. The hotel staff are nice, polite and provided... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Kobera, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad to hear that the hotel fit your needs so well. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope... More 

stamford, ct
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I can't believe I booked this hotel without checking reviews first. I came for a soccer tournament and the team was staying here but there were other options. I should have done my research but I was lazy this time. The hotel is literally built over the highway. It's as if the cars and trucks are driving through your room.... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Familyof4stamfordct, Thank you for staying with us and I'm sorry to hear that you did not enjoy your stay. I'm sorry sorry to hear that you were negatively affected by the noise. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated... More 

New York
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel just after having gotten off the airplane from our return flight from Italy. We had been up for close to 24 hours and needed to get a quick bite to eat and get some sleep before continuing the 3 hour drive home. We arrived around 8:00 pm at night and they were still cleaning rooms.... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear TravelingChefNewYork, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm sorry to hear that you had to wait for your room but I'm glad our front desk was able to make proper accommodations. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank... More 

Westampton
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed here before,The hotel rooms are very nice and clean. A great price ,the food was ok. I would rather eat out side the hotel.Staff there are always nice.We were there for a graduation, anytime when there is something going on in Boston ,the hotel cost doubles.This place stayed the same each time there.I would recommend .

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Debiduboux, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad that the hotel fits your needs so well. I will be passing your feedback about the food on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We... More 

Trier, Germany
Top Contributor
77 reviews 77 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago

Room not ready upon arrival. Desk couldn't have cared less that we had to wait almost 45 minutes until they could clean a room. Reserved a queen bed but they only offered a twin double. They finally came up with a queen. Room did not have a fridge which we were notified would be an extra $15/day. Self parking is... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Stan N, Thank you for staying with us and I am sorry to hear that your stay did not meet your expectations. I'm sorry to hear that you experienced a wait for your room and did not receive the room type requested. I will be passing your feedback on to our General Manager. Once again I'd like to personally... More 

tiberias
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Perfect place outside of Boston but close to the city. Many restaurants around. We had family living at walking distance from the hotel therefore the location was more than convenient. There is a very nice restaurant inside the hotel with live music. Breakfast was good and cheap. Highly recommended.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Catherine H, Thank you for staying with us and I am so glad that you enjoyed the stay. It was good to hear that our location matched your needs so well. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback.... More 

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