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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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566 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Top Contributor
99 reviews 99 reviews
11 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We decided to stay at this hotel because the hotels in Boston were expensive. This was a mistake. The hotel is around $100 a night, but parking is $30 a night (which is ridiculous and expensive for a place so far). Then you have to drive in and park the car downtown. Parking by quincy market is around $30-40. Prudential... More 

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Quebec, Canada
1 review
1 of 5 stars Reviewed 6 days ago NEW

************ was charged more because they forgot to do the check out!!! ********** I was in this hotel about a month ago and my nightmare has not finished yet. 1. No respect for my reservation, reserved 2 beds only one available! 2. Parking is not included, however, you can make an "arrangement" at the reception (How much would you pay... More 

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Homer, Alaska, United States
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We checked in after 1am and were surprised at the cost of parking (especially since we were leaving early in the morning). The clerked worked with us on that graciously, but it still did not go smoothly. I had requested a room on an upper floor, and happily found that it was quiet despite being directly over the Mass Pike.... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Elise B, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad to hear that you received good customer service during your stay and enjoyed the room. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for... More 

Middlesex, New Jersey
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Where do I start? Well let's start with the fact that we called early and said, "due to traffic, we will be checking in late...is that a problem?" We get a response over the phone saying, "Nope, no problem at all" GREAT! wonderful! We get to the hotel at about 1 am & we're waiting for about 10-15 minutes. The... More 

Was this review helpful? Yes 3
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear DarbySeverin, Thank you for staying with us and I am sorry to hear that we were not able to meet your expectations during your stay. Obviously the situation you've described is completely unacceptable and is not a good representation of the high customer service levels that we strive for at our property. I implore you to contact the hotel... More 

Quebec, Canada
1 review
2 of 5 stars Reviewed 3 weeks ago

Got a room with only we one bed when we asked for 2, had to take turns on the couch. Half the time our magnetic cards would not work so we had to constently go to the lobby to have them changed. Bad isolation in the room, there was always a cold air draft coming from the windows. Also the... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear mlgauthier , Thank you for staying with us and I am sorry to hear that we were not able to meet your expectations during your stay. I'm sorry to hear about the noise and room issues experienced and will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business... More 

Boston, Massachusetts
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I had a very positive experience here for an 8 day stay. The only drawback is the expected noise that comes from having the hotel situated over the Mass Turnpike. Get over it (literally) and bring some earplugs and it won't bother you. In the meantime, great rates, great rooms, but most of all great, helpful staff. Too many good... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Tom S, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm sorry to hear about he noise issue and will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback especially about the staff. We... More 

Pennsylvania
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Save yourself $200 and sleep in your car next to the interstate! This is the noisiest place I have ever stayed in my 35 years as a road warrior. Interstate 90 runs under this hotel along with the passenger train! Then they hit you with $28 to park your car to boot. I asked the front desk my usual question... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Magoo41, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm sorry to hear about he noise issue and the trouble at the front desk; I will be passing your feedback on to our General Manager as well as the front office manager. Once again I'd like to personally thank you for... More 

Raleigh, North Carolina, United States
Contributor
20 reviews 20 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this location visiting a company across the street so it was hard to beat. It's a pretty quick run from Logan too - about 20 - 25 minutes and 45 to 50 bucks cab fare or a little better with Uber. The hotel is older and literally straddles a major highway - so some of the rooms... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Scott E, Thank you for staying with us and I am so glad that you enjoyed the stay. I was glad to hear that you enjoyed our staff, especially Maaty as we pride ourselves on our customer service. I will be sharing this with his manager as well as with our General Manager. Once again I'd like to personally... More 

Boston, Massachusetts
Top Contributor
69 reviews 69 reviews
19 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I drive in to see Bruins or Sox games occasionally and like to stay close to town so I don't have to drive home late. I usually shop for three or four star hotels on a price basis and most often will stay in either the theater district or in East Boston by Logan Airport. This time, the Crowne Plaza... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Poeboy, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad you found it convenient to your needs and enjoyed the friendliness of our valet staff. We pride ourselves on our customer service and I will be sharing this with our team. Once again I'd like to personally thank you for... More 

Saint Paul, Minnesota
Top Contributor
56 reviews 56 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the Crowne Plaza for one night. It is a good location but none of our 3 GPS devices could find it since it sits over I-90....Get off on Exit 17 no matter what your gps tells you. It is a good hotel, big rooms, nice beds, good shower, and clean. We were not bothered by any road... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Twincitiesonthego, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm sorry to hear that you had trouble finding the hotel and will be passing your feedback on the parking and restaurant prices on to our General Manager. Once again I'd like to personally thank you for your business and for the... More 

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