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All 3 Newton hotels

Crowne Plaza Boston-Newton Hotel

3.5 of 5 Hotel   |   320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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54%
Ranked #2 of 3 hotels in Newton
A recent review
3 of 5 stars reviewed 6 days ago
micmac1007 burlington, NJ
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505 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
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English first
burlington, NJ
Top Contributor
114 reviews 114 reviews
17 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Spent the night here before a business meeting in Waltham, MA. The check in process was efficient and they had warm cookies on the counter, which was a nice surprise. The room was average (could use upgraded carpets/air conditioning units). The view overlooked a highway that runs under the hotel.There were some free amenities awaiting on the bed upon arrival... More

Was this review helpful? Yes 2
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Thank you so much for your feedback. I am delighted to hear that you enjoyed the extra amenities that we offer. Your scores also indicate that you were pleased with the level of service your received during your stay; I am thrilled that our friendly staff was able to meet your expectations. We unfortunately do not own our parking garage... More

Mexico City, Mexico
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Great Stay, had spoken to Jackie on the phone before arriving to the hotel. She was beyond helpful with directions on how to get to the hotel with public transportation. She checked me in when I arrived and was very polite and in such a great mood that made me feel welcomed. Very nice hotel, great room, beautiful view,and amazing... More

Was this review helpful? Yes
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Good afternoon Mr. Danielsan, Thank you so much for taking the time to recognize Jackie and our amazing team! I am delighted to hear that your stay was great and you enjoyed the nice accommodations with our fabulous views! I can not wait to welcome you back to our property next time you return to Boston! More

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I had great time at this hotel. Little outside the city center, but peaceful atmosphere, comfortable rooms and great service compensates for all. The staff at the reception (Jackie Ruiz) was very helpful in finding my way around the area and learning about places that I should not miss to see in the city as a tourist. If I visit... More

Was this review helpful? Yes 4
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Good afternoon Anurag, Thank you so much for taking the time to recognize Jackie for her exceptional guest service! I have shared your comments with Jackie and our entire team. I am delighted to hear that your stay with us was great and can not wait to welcome you back to Boston! More

Monmouth, ME
Top Contributor
60 reviews 60 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

First of all, the hotel is right on top of the highway so it is noisy even n the highest floors. Blinds but no draperies so light gets in first thing in the morning. Difficult to access getting off the highway coming from the west - you can see it but not get to it! No shuttle to city center.... More

Was this review helpful? Yes 3
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Good afternoon Chris, I am very sorry to hear that your stay with us was less than perfect. I apologize that the noise from the highway was disruptive during your stay. I also apologize that the sun woke you up early and breakfast was not up to expectations. We appreciate your feedback and do have a few options to help... More

Lawrenceville, New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We booked a room for 7/18-7/20. We checked in on 7/19 around 3AM just to learned that the room we requested (two beds) actually weren't locked in, and there was no room available with two beds. Then they gave us a king bed with a futon. This part the guy at the front desk handled politely so we were upset... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mr. RingSI - thank you for sharing your comments with us. We truly appreciate the feedback, as we take all of our guest comments to heart, and most importantly their safety and security. We would like to assure you - that we are in compliance with all Newton Fire Codes, and once the Fire Department arrives in our building... More

Pittsfield, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The night I spent at this hotel was in a cold snap and the in-room heater was so loud that I couldn't sleep. Also, it is located directly above the highway and not close to anything. So I wouldn't recommend it at any price.

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Pspinrad - I am sorry to hear that we missed the opportunity to meet and exceed your expectations. If you would kindly contact me, I would appreciate an opportunity to not only meet but exceed your expectations, on your next visit to Boston - emuka@crowneplazanewton.com. More

NewYork
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

When i first arrived at the hotel i was greeted by Diana a friendly staff who is really good with directions to Boston on public transportation What made my night was the cookies at the front desk. They are so delicious. I recommend everyone to please stay at this hotel and taste these delicious home made cookies

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Willeric76 - thank you for taking your time to share your experience with us. I am delighted to hear that you enjoyed your stay with us, as well as our delicious cookies! They are addictive! Once again, thank you for sharing and thank you for recognizing Diana. We look forward to welcoming you back. More

Framingham, Massachusetts
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For starters we were greeted by Damaris at the front desk who was friendly, efficient and very helpful with all of our needs. The rooms were very comfortable and the view of the Boston skyline was wonderful. I can not say enough about the location. We were able to pick family up at Logan airport and it was a 12... More

Was this review helpful? Yes 2
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear John B - thank you for taking your time and sharing your experience with us... I am delighted to hear that you enjoyed your stay! And, I am happy to hear that Damaris took great care of you. Thank you for recognizing her! Thank you for staying with us, and we look forward to welcome you back in the... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here for three nights whilst on a tour of New England for our honeymoon. The service here is excellent, the staff even provided complimentary champagne which was a lovely touch. Perfect location for Boston and for traveling outside of Massachusetts. Don't miss out on Newton Central either as it is a nice spot for a... More

Was this review helpful? Yes
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Ginabren - thank you for sharing your comments with us! Delighted to hear that you had an amazing honeymoon. Jackie put in all her efforts to make your honeymoon an amazing one, and I am delighted to hear that you had a great time. We look forward to welcoming you back in the future. More

Plymouth, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Date of stay 07/11-14/14 Sheila Hayden, General Manager, was so gracious and kind to our party of 4. My daughter Katie and her Fiancé Joseph, live in Florida. This was their first trip to Boston... The North End was just 10 Minutes, from the hotel and the New Hampshire winery was just 45 minutes, we did both in one day,... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Thomas J B - Thank you for sharing your experience with us, and the kind words. I a delighted to hear that Damaris and Sheila took care of you - and, that you had a great time! Thank you for recognizing their effort. And, thank you for staying with us. We look forward to welcoming you back. More

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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
A Landmark Boston Area HotelWelcome to the Crowne Plaza® Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations.The 270 spacious guest rooms have been stylishly redesigned and feature 37 inch flat screen televisions, complimentary high-speed wireless Internet and room amenities. Marthas Restaurant & Bar serves regional favorites for breakfast, lunch, dinner, and drinks. Relax in our indoor pool or enjoy a workout in the adjacent fitness area. The on-site parking garage is available for $9.00 per day, significantly less than Boston prices.Our location off the Massachusetts Turnpike makes us the most convenient site for local and regional meetings and events. We feature seven distinctly different meeting rooms, totaling 7,000 square feet, each newly remodeled, including a state-of-the-art executive boardroom and a stylish ballroom with natural lighting. Crowne Plaza® Hotels are The Place to Meet, featuring a dedicated manager to oversee every aspect of your meetings planning and execution. We are also ideal for special celebrations with menus and packages available to meet every taste. ... more   less 
Number of rooms
270

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