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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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572 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bayville, New Jersey, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is built over the highway but we heard no noise from the roadway. The staff was great the rooms and bathrooms were clean. The 504 bus picked us up outside the hotel and got us into the heart of Boston in less then 15 minutes ( Hard to park in Boston as most know ) also very close... More 

Was this review helpful? Yes 2
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mike F, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad the location was convenient to your needs. I will be passing your feedback about the staff on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We... More 

Newark, New Jersey
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed while touring colleges in Boston. It is in a great location but is right on the highway. We were on one of the higher floors and could still hear the highway noise. The staff was very helpful and breakfast was good.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Babci13, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad the location was convenient to your needs. I will be passing your feedback about the noise on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope... More 

Chicago, Illinois
Top Contributor
64 reviews 64 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is literally built on Masspike expressway. You hear it from the rooms. Not relaxing. All other things about it were ok, but won't stay here again. If u do, ask for room facing away from highway.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mike M, Thank you for staying with us and I a sorry your stay did not meet your expectations. I will be passing your feedback about the noise on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you... More 

Arlington, Virginia
Senior Contributor
21 reviews 21 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Okay, okay, okay, let's not dwell on the obvious, but we'll get it out of the way. This hotel is plain, it perches above a highway, and it's not near any signature sites. But... the prices are reasonable, everything is clean and the place is incredibly convenient on many levels. If you visit (as I did) during a late-winter snowstorm,... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear CortM, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad the location was convenient to your needs. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the... More 

Chapin, South Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I were going to be staying in Boston for 5 days leading up to the St. Patrick's Day parade in mid-March. After searching various hotels for their value vs proximity to Boston, we read the reviews for the Crown Plaza in Newton. Keep in mind (as we did) that everything is going to be costly in the... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Michael C, Thank you for staying with us and I am so glad that you enjoyed the stay and I'm glad our location fit your needs. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the... More 

NYC
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was built literally on the westbound entrance ramp to I-90 in Boston. It's actually hard to figure out how they managed to build a hotel of this size in that spot. What's harder to figure out is why. I-90 is an extremely active 6 lane highway bringing traffic from the east into downtown Boston. The noise of cars... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear LKF55, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the lobby. However, we’re sorry we fell below your expectation regarding the traffic noise, bathroom condition and breakfast experience. We will look into these concerns. I assure you that the feedback... More 

Toronto, Canada
Top Contributor
100 reviews 100 reviews
11 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We decided to stay at this hotel because the hotels in Boston were expensive. This was a mistake. The hotel is around $100 a night, but parking is $30 a night (which is ridiculous and expensive for a place so far). Then you have to drive in and park the car downtown. Parking by quincy market is around $30-40. Prudential... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear linh88 , Thank you for staying with us and I am sorry your stay did not meet your expectations. I will be passing your feedback about the noise and transportation issues on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity... More 

Quebec, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

************ was charged more because they forgot to do the check out!!! ********** I was in this hotel about a month ago and my nightmare has not finished yet. 1. No respect for my reservation, reserved 2 beds only one available! 2. Parking is not included, however, you can make an "arrangement" at the reception (How much would you pay... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear LAJung0007, Thank you for staying with us and I apologize that your stay did not meet your expectations. I will be passing your feedback on to our General Manager. I urge you to contact us directly at the hotel via phone at 617-969-3010 or me personally at mdennis@crowneplazanewton.com to resolve any remaining issues and so I can hear more... More 

Homer, Alaska, United States
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We checked in after 1am and were surprised at the cost of parking (especially since we were leaving early in the morning). The clerked worked with us on that graciously, but it still did not go smoothly. I had requested a room on an upper floor, and happily found that it was quiet despite being directly over the Mass Pike.... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Elise B, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad to hear that you received good customer service during your stay and enjoyed the room. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for... More 

Middlesex, New Jersey
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 12, 2015

Where do I start? Well let's start with the fact that we called early and said, "due to traffic, we will be checking in late...is that a problem?" We get a response over the phone saying, "Nope, no problem at all" GREAT! wonderful! We get to the hotel at about 1 am & we're waiting for about 10-15 minutes. The... More 

Was this review helpful? Yes 3
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear DarbySeverin, Thank you for staying with us and I am sorry to hear that we were not able to meet your expectations during your stay. Obviously the situation you've described is completely unacceptable and is not a good representation of the high customer service levels that we strive for at our property. I implore you to contact the hotel... More 

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