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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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586 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

After leaving something expensive in the room by accident, we called immediately after we realized (about an hour later) and they claimed it wasn't found. Staff was very unhelpful and rude throughout the whole process. For your own sake, do not go here. Will consider filing a police report. Horrible experience and wish we never gave this place a chance.

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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was on a business trip to Newton and booked this hotel as it was located near the offices I was visiting, The good things about this hotel are; 1. It has good connectivity from the airport and took me 30mins to arrive, also has good bus connections to Boston Backbay. 2. The hotel staff are nice, polite and provided... More 

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stamford, ct
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I can't believe I booked this hotel without checking reviews first. I came for a soccer tournament and the team was staying here but there were other options. I should have done my research but I was lazy this time. The hotel is literally built over the highway. It's as if the cars and trucks are driving through your room.... More 

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Travelers are raving about these Newton hotels

New York
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel just after having gotten off the airplane from our return flight from Italy. We had been up for close to 24 hours and needed to get a quick bite to eat and get some sleep before continuing the 3 hour drive home. We arrived around 8:00 pm at night and they were still cleaning rooms.... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear TravelingChefNewYork, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm sorry to hear that you had to wait for your room but I'm glad our front desk was able to make proper accommodations. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank... More 

Westampton
1 review
5 of 5 stars Reviewed 1 week ago NEW

I have stayed here before,The hotel rooms are very nice and clean. A great price ,the food was ok. I would rather eat out side the hotel.Staff there are always nice.We were there for a graduation, anytime when there is something going on in Boston ,the hotel cost doubles.This place stayed the same each time there.I would recommend .

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Debiduboux, Thank you for staying with us and I am so glad that you enjoyed the stay. I'm glad that the hotel fits your needs so well. I will be passing your feedback about the food on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We... More 

Trier, Germany
Top Contributor
76 reviews 76 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago

Room not ready upon arrival. Desk couldn't have cared less that we had to wait almost 45 minutes until they could clean a room. Reserved a queen bed but they only offered a twin double. They finally came up with a queen. Room did not have a fridge which we were notified would be an extra $15/day. Self parking is... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Stan N, Thank you for staying with us and I am sorry to hear that your stay did not meet your expectations. I'm sorry to hear that you experienced a wait for your room and did not receive the room type requested. I will be passing your feedback on to our General Manager. Once again I'd like to personally... More 

tiberias
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Perfect place outside of Boston but close to the city. Many restaurants around. We had family living at walking distance from the hotel therefore the location was more than convenient. There is a very nice restaurant inside the hotel with live music. Breakfast was good and cheap. Highly recommended.

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Catherine H, Thank you for staying with us and I am so glad that you enjoyed the stay. It was good to hear that our location matched your needs so well. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback.... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Hotel was great to stay in with the usual perks: updated interior, decent rooms, location quick service and the price. There are only 2 complaints that are really mind boggling. 1.Location of property - on top of highway overpass. 2. Employees at Breakfast Buffet - Just for management to be aware of. I usually do not provide advise to fellow... More 

Was this review helpful? Yes 1
Matthew D, General Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear James H, Thank you for staying with us and I'm sorry to hear you did not completely enjoy your stay. Thank you for the feedback about the employees at our breakfast buffet, this is obviously a situation we take very seriously and will be conducting a thorough internal investigation. If you would like to talk more about this particular... More 

Arezzo, Italy
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This time the other options in downtown were beyond (as rate). Every service working well (wifi,tv, air conditioning, etc.), clean, well maintained, interactive staff. The only point to improve concerns the air conditioning which is provided by a highly noisy traditional engine which may bother in the night. This hotel, across the Mass Pike, has combined a fair rate, a... More 

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Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear angelod851, Thank you for staying with us and I am so glad that you enjoyed the stay. I will be passing your feedback about the air conditioning on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back... More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I'm a business traveler. What I am looking for is a convenient location, good service, and a comfy room. I get it all at the Crowne in Newton! First I'd like to agree with the other reviewers: It's not the most quiet hotel. Yes, it sits on the Highway and yes, the heating and A/C unit is noisy. BUT, I... More 

Was this review helpful? Yes 1
Matthew D, Public Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear JF L, Thank you for staying with us and I am so glad that you enjoyed the stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest... More 

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