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Crowne Plaza Boston-Newton Hotel

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320 Washington Street, Newton, MA 02458
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1 room 1 guest
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Crowne Plaza Boston-Newton Hotel
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626 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hillsvale, Nova Scotia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Crowne Plaza with our daughter, son-in-law, and two grandsons, ages 10 and 7. The lobby and guest rooms were beautiful, front desk staff helpful and friendly. The kids enjoyed watching the 8 lanes of traffic going under their room as the hotel straddles the I-90. Very unique. Coffee is free in the lobby each morning but there... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Janet D, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon.... More 

London
Level Contributor
71 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is actually in Newton, not Boston. We stayed there to be relatively close to local synagogues of Beth El and Sharei Torah - both are about half an hour's walk away. However, we found it a great class hotel with great service. Yes, the hotel is on top (literally on top - it forms a bridge across) of... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear RoyalSilk, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I was happy to hear that our location worked so well for you. I will be passing your feedback about the noise on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated... More 

Penfield, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

I needed to book a room for my friend unexpectedly. I contacted the hotel and came across Paul, the front desk attendant. Throughout the phone call he was very polite, friendly, and professional. He went out of his way to help me with the reservation and make sure it was all set for my friend to check in. My friend... More 

Was this review helpful? Yes
Canandaigua, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

I ran into a situation that caused me to stay a day longer in town. I had my friend book me a room at this hotel. She called the front desk to make sure that the reservation was all set for me to come in after booking it online. She was talking to the front desk Agent, Paul, throughout the... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Steve M, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about Paul on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon.... More 

New York City, New York
1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel is just blah. I wouldn't stay there if it weren't for the Boston Marathon and because I realized a bit late that I need a place to stay and everything else was fully booked. It would be alright but when I got my bill- I lost it. I have been fighting it since April (it's August). They billed... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear MaggieDusia, Thank you for staying with us and I'm sorry to hear that your stay did not meet your expectations. I will be passing your feedback on to our General Manager. If you have the time I would like to speak with you further about your stay as the feedback is very valuable and I'd also like to see... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked this hotel on through Priceline. It was classified as a Fenway area hotel, which it is not. It is a ways from Fenway or the other typical tourist areas. However, that is not the fault of the hotel. Everything we experienced during our stay was outstanding! We arrived about 12 and were able to check in early without an... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Anne F, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest Regards,... More 

Toms River, New Jersey
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The lobby, breakfast area and room was clean and nice. However, since this hotel is located directly above a highway we heard traffic day and night. Even up on the 10th floor. The staff was friendly and helpful. We were able to get a small frig for the room. The bus stop is right across the street. A 35-40 minute... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Am M, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the noise on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime... More 

Montreal, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I've been to a few Crowne Plaza's and this one needs a facelift. Very reasonable rates (comparing to Boston Downtown). Reception area nothing to brag about. Service was good. Other than rooms they don't air condition the halls so very warm in the hotel in general. Watch out for parking rates $28 per night. 15 minute drive to Quincy market.... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Howard, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime soon. Warmest Regards, Matt... More 

Connecticut
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I thought I had booked the Crowne Plaza in Woburn or.rather, that our travel agent booked it....when I got the reservation on my phone, I saw the address and it was too late to change it....Thank GOD. The room rate was surprisingly low, the room was on a floor that was very high. We're going well here. The highway noise... More 

Was this review helpful? Yes
Matthew D, Public Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Flyerfaninct, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the A/C unit on to our Director of Engineering. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I was here one night for a business trip. I've seen this hotel before on trips to Boston because it is literally built over the Mass Pike. Even with that though, the traffic noise was not much different than any hotel near a major highway. It did exist but I've heard worse. The AC was also loud, but keeping it... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mike R, Thank you for staying with us and I'm glad to hear you enjoyed your stay. I will be passing your feedback about the internet on to our General Manager. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have the opportunity to welcome you back sometime... More 

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