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Crowne Plaza Boston-Newton Hotel

3.5 of 5 320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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553 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Elmira, New York
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been making a lot of driving trips to Boston with a freshman daughter enrolled at Boston University and we've been trying different hotels. Some are better suited to when we visit for a day or two (easy access to the T) and others work well for the overnight trip to pick up or drop off (easy and preferably close... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Scienceteech, Thank you for staying with us and I am so happy that you found our location convenient to your needs. Glad to hear that you got a good rate and had friendly service while you stayed with us. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to... More 

Clinton, Connecticut
Top Contributor
87 reviews 87 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent Christmas Eve here with family nearby,only problem was getting into the hotel parking lot, very tricky coming off the highway,need to be very careful to be in the right lane. Hotel staff were very pleasant, always greeted you.Did not take advantage of the bar or dining room.Room was very clean and spacious, beds comfortable, we have stayed here before... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Kay C, Thank you for staying with us and I am so happy that you enjoyed the room and staff. I apologize that you were not satisfied with the parking situation and will be reporting your feedback to our general manager for review. Once again I'd like to personally thank you for your business and for the much appreciated... More 

Chesterfield, Missouri
Top Contributor
96 reviews 96 reviews
24 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had a nice two night stay at the Crowne Plaza in Newton. The rooms were nice and clean, staff was friendly, free wifi, it is located convenient to 90 (in fact it is located on top of I-90). This can be a problem though, if you leave a lot and go towards Boston you'll have to pay the toll... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Anna P, Thank you for staying with us and I am so happy that you enjoyed our amenities and staff. I apologize that you were not satisfied with the parking situation and will be reporting your feedback to our general manager for review. Once again I'd like to personally thank you for your business and for the much appreciated... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed 3 weeks ago

Excellent customer service, very friendly staff and super clean rooms. Bonus was check out day, the hotel paid for ours and my family's breakfast. Will be staying there again hopefully in the early summer.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Glenpamhouze, Thank you for staying with us and I am so happy that you enjoyed our rooms and staff. We pride ourselves on our customer service and are happy to hear that our team provided excellent and attentive service . Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope... More 

Long Island, New York
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If it weren't for the noise from the highway, I would have given this hotel 5 stars. A beautiful room with a flat screen TV, updated bathroom and modern furnishing. A bit of a challenge to navigate to the entrance. Accommodating and attentive staff. You do have to pay for on-site parking.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Randy Y, Thank you for staying with us and I am so happy that you enjoyed our rooms and staff. We pride ourselves on our customer service and are happy to hear that our staff was both accomodating and attentive. I'm sorry to hear about your dissatisfaction with the parking situation and will be communicating your feedback to our... More 

Newark, New Jersey
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

Title says it all relatively inexpensive and close to the city. Amenities and staff make it a top choice. Full fitness room, pool, and great menu for room service as well as a second option for food and drink on premises. Staff is eager to help and welcoming.

Was this review helpful? Yes 1
Matthew D, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Ssmedly, Thank you for staying with us and I am so happy that you enjoyed our amenities and location. We pride ourselves on our customer service and are happy to hear that our staff was both eager and welcoming. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to... More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I contracted this hotel to accomodate my company's Holiday Party guests at an adjoining restaurant. Everyone, including myself, loved how the rooms were so new, fresh and wonderfully appointed. The staff was courteous and accomodating. I would totally revisit this hotel myself and I highly recommend it to others. To all of the staff "Thank you so much for your... More 

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HotelManagerCP, Director of Sales at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear 1BzLady, Thank you for taking the time to share with us your positive comments regarding our hospitality. We are delighted that you enjoyed your stay with us and hope to welcome you back in the near future. Warmest Regards, Hotel General Manager More 

Puerto Rico
1 review
4 of 5 stars Reviewed December 2, 2014

Very good hotel and it would have been excellent if a shuttle was offered to the nearest train station. The attention of Mohamed Fanidi in the hotel's restaurant was outstanding! Very detailed, great service and friendly which made us return.

Was this review helpful? Yes
HotelManagerCP, Director of Sales at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Roberto S, Thank you for sharing your review with us and we are happy that you enjoyed your stay. We look forward to welcoming you back to the Crowne Plaza Newton sometime in the near future. Warmest Regards, Hotel General Manager More 

Chicago, Illinois
Top Contributor
61 reviews 61 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 2, 2014

I truly enjoyed my four night stay here. The rooms were nicely appointed, always very clean, and the bed plush. I had some issues with my wireless access on the first night that was quickly resolved. The hotel's chef made a southern style potato salad that had even our most ambitious dieters asking for seconds (and thirds). I wish it... More 

Was this review helpful? Yes
HotelManagerCP, Director of Sales at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Putnik555, Thank you for taking the time to share your feedback with us and we are happy that you enjoyed our hospitality. We hope to have the opportunity to once again welcome you back to the Crowne Plaza Newton in the near future. Warmest Regards, Hotel General Manager More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 26, 2014

When I checked in at this hotel, I asked for a quiet room--I mentioned that I had heard the hotel was perched over the Mass Pike and had a noise problem. The clerk sent me to the 6th floor. The room was incredibly loud from the traffic. I went back downstairs and was reassigned to the 11th floor (there are... More 

Was this review helpful? Yes 1
Jeff T, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear StewartJ, Thank you for taking the time to review your recent stay with us. I apologize that we failed to meet your expectations. We pride ourselves in the services that we provide, and work closely with our guests to ensure their stay is a memorable one. I will share your feedback with our team, and hope that we have... More 

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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Number of rooms: 270
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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