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Crowne Plaza Boston-Newton Hotel

3.5 of 5 320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel
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Crowne Plaza Boston-Newton Hotel
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556 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naples, Florida, United States
Top Contributor
75 reviews 75 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Crowne Plaza is a great facility. The rooms are large, well maintained, and in a great out of city location. The hotel has a restaurant/bar, and there's a restaurant called The Social attached. My only complaint is the road noise, but I was aware of that when I made my reservation. I asked for a room facing Washington St, but... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Gigi F, Thank you for staying with us and I am so glad that you enjoyed the stay. I will be sharing your feedback about the noise with our general manager. Before you stay with us again please reach out to us and we will do our best to get you the quietest room possible. Once again I'd like... More 

Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

The restaurant attached to the hotel is awful l ordered oysters that were disgusting AND we stay there at least 2 times a week and they do no room service after 10Pm. I called and the manager for one bottle of wine and be responded "NOPE" at 10:15. friendly front desk, but worst customer service

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Melanie H, Thank you for staying with us and I am very sorry to hear that your stay was unsatisfactory. I'd like to apologize for the issues experienced with the quality of food in Social restaurant and the problem experienced with room service. I will be passing the feedback along to our GM but I encourage you to contact... More 

Istanbul, Turkey
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Typical crowne place if u were stay at the another crownes.only big different is this hotel on the highway.ı am not kidding.when ı see first time ı was shocked but it was true.builded on the highway.hotel is very clean.rooms are very big and very comfortable.if you are staying to highway sides,noises can disturb you.there is a wifi but not very... More 

Was this review helpful? Yes 1
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear rcuneyd, Thank you for staying with us and I am so happy that you found our rooms comfortable. I apologize for the noise issues you experienced during your stay, I will be sharing your feedback with our GM. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to have... More 

Elmira, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 20, 2015

I've been making a lot of driving trips to Boston with a freshman daughter enrolled at Boston University and we've been trying different hotels. Some are better suited to when we visit for a day or two (easy access to the T) and others work well for the overnight trip to pick up or drop off (easy and preferably close... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Scienceteech, Thank you for staying with us and I am so happy that you found our location convenient to your needs. Glad to hear that you got a good rate and had friendly service while you stayed with us. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to... More 

Clinton, Connecticut
Top Contributor
91 reviews 91 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 15, 2015

Spent Christmas Eve here with family nearby,only problem was getting into the hotel parking lot, very tricky coming off the highway,need to be very careful to be in the right lane. Hotel staff were very pleasant, always greeted you.Did not take advantage of the bar or dining room.Room was very clean and spacious, beds comfortable, we have stayed here before... More 

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Kay C, Thank you for staying with us and I am so happy that you enjoyed the room and staff. I apologize that you were not satisfied with the parking situation and will be reporting your feedback to our general manager for review. Once again I'd like to personally thank you for your business and for the much appreciated... More 

Chesterfield, Missouri
Top Contributor
96 reviews 96 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 5, 2015

I had a nice two night stay at the Crowne Plaza in Newton. The rooms were nice and clean, staff was friendly, free wifi, it is located convenient to 90 (in fact it is located on top of I-90). This can be a problem though, if you leave a lot and go towards Boston you'll have to pay the toll... More 

Was this review helpful? Yes 2
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Anna P, Thank you for staying with us and I am so happy that you enjoyed our amenities and staff. I apologize that you were not satisfied with the parking situation and will be reporting your feedback to our general manager for review. Once again I'd like to personally thank you for your business and for the much appreciated... More 

Atlanta, Georgia
1 review
4 of 5 stars Reviewed January 4, 2015

Excellent customer service, very friendly staff and super clean rooms. Bonus was check out day, the hotel paid for ours and my family's breakfast. Will be staying there again hopefully in the early summer.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Glenpamhouze, Thank you for staying with us and I am so happy that you enjoyed our rooms and staff. We pride ourselves on our customer service and are happy to hear that our team provided excellent and attentive service . Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope... More 

Long Island, New York
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed January 2, 2015

If it weren't for the noise from the highway, I would have given this hotel 5 stars. A beautiful room with a flat screen TV, updated bathroom and modern furnishing. A bit of a challenge to navigate to the entrance. Accommodating and attentive staff. You do have to pay for on-site parking.

Was this review helpful? Yes
Matthew D, Guest Relations Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Randy Y, Thank you for staying with us and I am so happy that you enjoyed our rooms and staff. We pride ourselves on our customer service and are happy to hear that our staff was both accomodating and attentive. I'm sorry to hear about your dissatisfaction with the parking situation and will be communicating your feedback to our... More 

Newark, New Jersey
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

Title says it all relatively inexpensive and close to the city. Amenities and staff make it a top choice. Full fitness room, pool, and great menu for room service as well as a second option for food and drink on premises. Staff is eager to help and welcoming.

Was this review helpful? Yes 1
Matthew D, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Ssmedly, Thank you for staying with us and I am so happy that you enjoyed our amenities and location. We pride ourselves on our customer service and are happy to hear that our staff was both eager and welcoming. Once again I'd like to personally thank you for your business and for the much appreciated feedback. We hope to... More 

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

I contracted this hotel to accomodate my company's Holiday Party guests at an adjoining restaurant. Everyone, including myself, loved how the rooms were so new, fresh and wonderfully appointed. The staff was courteous and accomodating. I would totally revisit this hotel myself and I highly recommend it to others. To all of the staff "Thank you so much for your... More 

Was this review helpful? Yes
HotelManagerCP, Director of Sales at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear 1BzLady, Thank you for taking the time to share with us your positive comments regarding our hospitality. We are delighted that you enjoyed your stay with us and hope to welcome you back in the near future. Warmest Regards, Hotel General Manager More 

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Additional Information about Crowne Plaza Boston-Newton Hotel

Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Number of rooms: 270
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Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton

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