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All 3 Newton hotels

Crowne Plaza Boston-Newton Hotel

3.5 of 5 Hotel   |   320 Washington Street, Newton, MA 02458
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Crowne Plaza Boston-Newton Hotel

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Ranked #2 of 3 hotels in Newton
A recent review
5 of 5 stars reviewed 5 days ago
Bill D Hanover, Massachusetts
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453 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The biggest problem with this hotel is it is located right above a very busy highway and train line. Never mind the pollution, the noise is constant. You would think that triple glazing would have been installed to reduce the noise but there is only double glazing which is totally inadequate. The rooms are OK but lack a mini bar... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Turista42 - I am sorry to hear that you were not informed of our quiet side of the hotel... the quiet side does face the beautiful streets of Newton, and not the highway. Thank you for recognizing our co-workers, they take pride on what they do every day. Once again, we are truly sorry that we did not get... More

PA
Top Contributor
167 reviews 167 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

First, there is a highway and TRAIN that run under the hotel. Our room was on the 5th floor and it literally vibrated. We had arrived after dark, and actually thought it was low flying planes until the sun came up and we were able to look around. The fact that earplugs were left on the nightstand for us, should... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Playswdogs - thank you for sharing your experience! We are sorry to hear that we were not able to exceed or at least be at par with your expectation. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. Your feedback is... More

Hanover, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Wanted a get away for my wife and myself for the weekend. Hotel staff were friendly and the rooms were awesome. We had our own car so the location was great to jump into Boston for the night. I would recommend this Hotel

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Bill - thank you so much for your review. Your comments are greatly appreciated. We hope to welcome you back again in the near future, whether for business or pleasure. More

Shrub Oak, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

I bring a group of 30 students to this hotel every February and Jill Cashman in sales and the entire staff make the trip easy. Our rooms are always well prepared in advance for easy check-in, the facility is great and up to date, and there are new restaurants in the hotel. There is also free wireless. This year there... More

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Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Stefan - We're happy to hear that you and your group had such a seamless experience. Our co-workers are devoted to excellent service, and it's a joy to hear that you and your group experienced just that. Thank you for recognizing Jill, she is great. Thank you for staying with us, and we look forward to welcoming you in... More

Montreal, Quebec, Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for 2 nights with friends in early April. I booked online, and pre-paid for a pretty sweet price, given what other hotels in Boston were charging that weekend. Before arriving I called three times to update the number of people staying in the room, and to request a roll-away (cot) bed. I was advised in advance that there... More

Was this review helpful? Yes 2
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear red_hemi_rt_2008 - thank you for the incredibly detailed feedback. We appreciate that you took the time to share each aspect of your experience and have shared your comments with our co-workers. Since your last visit we have had some additional training on the area's mentioned, and we can only hope that future travels to Boston will return you to... More

Boston, Massachusetts
2 reviews
2 of 5 stars Reviewed 1 week ago

That's what I have to say. A lot of things about this hotel are pretty nice. There's a good restaurant that refuses to publish its hours, the rooms are nice, and there's what looks like a nice 42" TV in my room that I haven't turned on. HOWEVER, the internet access here is throttled and otherwise "managed" and so I... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Deark Burke - we would like to thank you for taking your time and sharing your concerns with us. We would like to assure you that we take all guest comments to heart, and appreciate the feed back. Currently we provide 12 mbps download and 12mbps upload, and we have no restrictions on the amount of data sent via email.... More

New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I arrived late (after 11pm) and was weary of the check in staff at this hour. Iqbal was at the front desk and greeted me warmly and make me feel incredibly welcome. She was conversational and polite without being too chatty. Within a minute I had my room key and she offered me a drink. The room was newly renovated... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear rpoyas - thank you for sharing your experience with us, and thank you for recognizing Iqbal. We are delighted to hear that you enjoyed your stay with us, and would love to have you back. More

Biddeford Pool, Maine
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Checking in was easy. The desk clerk was courteous and pleasant. Our room was clean, beds very comfortable, bath room clean with plenty of towels. Despite highway running underneath the hotel, on the 7th floor it was pretty quiet. The sound of passing traffic was minimal - and I'm a light sleeper! Can't beat the price either! We had a... More

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Was this review helpful? Yes
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Ernestine - thank you for taking the time and sharing your experience with us. We are delighted to hear that you enjoyed your stay with us, and would love to welcome you back. More

Tallahassee, Florida
Contributor
19 reviews 19 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed at the Newton Crowne Plaza previously. The location is close to the placew e visit. Upon checking in for a four night stay we were greeting by a very pleasant receptionist with a Kennedyesque "Bastin" accent. We entered our room after a long airplane trip so my wife immediately went into the bathroom. While in there she... More

Was this review helpful? Yes 5
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Mr. Jim - thank you for bringing this matter to our attention. We understand your concerns, and we are truly sorry to hear about the incident. We would like to assure you that we take this matter VERY seriously, and we currently have a vigorous program in place, to ensure that such incidents don't occur at the Crowne Plaza.... More

Conneaut Lake, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I travel for business, first time at Crown Plaza and honestly I could not believe it was build right on top of the highway. My check in experience was very interesting and friendly the front desk young lady was very friendly and informative with the questions I had, also very good with directions and helpful with suggestions. The room I... More

Was this review helpful? Yes 1
Erseila, Manager at Crowne Plaza Boston-Newton Hotel, responded to this review

Dear Lou - thank you very much for sharing your kind words and experience. I have went ahead and shared your comments with Damaris, as well as the front desk team. Thank you for recognizing their efforts! I am delighted to hear that you enjoyed your stay with us - and, we look forward to welcoming you back! More

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Additional Information about Crowne Plaza Boston-Newton Hotel

Also Known As:
Sheraton Newton
Newton Crowne Plaza
Newton Sheraton
Address: 320 Washington Street, Newton, MA 02458
Phone Number:
Location: United States > Massachusetts > Newton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Newton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Boston-Newton Hotel 3.5*
Official Description (provided by the hotel):
A Landmark Boston Area HotelWelcome to the Crowne Plaza® Boston - Newton hotel, uniquely situated over the Massachusetts Turnpike in lovely Newton - close to prominent universities and hospitals. Only 5 miles to all the excitement and culture of Boston, minutes from Fenway Park, and convenient to Cambridge and the bustling 128 beltway, our location, on the MBTA bus route, provides direct access to all these locations.The 270 spacious guest rooms have been stylishly redesigned and feature 37 inch flat screen televisions, complimentary high-speed wireless Internet and room amenities. Marthas Restaurant & Bar serves regional favorites for breakfast, lunch, dinner, and drinks. Relax in our indoor pool or enjoy a workout in the adjacent fitness area. The on-site parking garage is available for $9.00 per day, significantly less than Boston prices.Our location off the Massachusetts Turnpike makes us the most convenient site for local and regional meetings and events. We feature seven distinctly different meeting rooms, totaling 7,000 square feet, each newly remodeled, including a state-of-the-art executive boardroom and a stylish ballroom with natural lighting. Crowne Plaza® Hotels are The Place to Meet, featuring a dedicated manager to oversee every aspect of your meetings planning and execution. We are also ideal for special celebrations with menus and packages available to meet every taste. ... more   less 
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