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All 2 Needham hotels

Sheraton Needham Hotel

3.5 of 5 Hotel   |   100 Cabot Street, Needham, MA 02494
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Ranked #1 of 2 hotels in Needham
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 1 week ago
3rdPillow Montreal, Canada
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147 people have reviewed this hotel

Traveler rating
    55
    64
    22
    3
    3
See reviews for
25
18
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72
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Room smelled a little smoky, told the front desk, never heard anything else about it. Wasn't bad enough to move rooms, but gross. Had a breakfast menu for room service, so I figured I could go to the dining room and order from that menu, but you can only get the breakfast buffet in the dining room. Can't order from... More

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Montreal, Canada
Top Contributor
50 reviews 50 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

It´s not a bad hotel. Rooms have been updated and are very clean. Unfortunately, it doesn't hide the fact that the building was poorly built: you hear everything. What they do in the toilet, the song they wake up to, etc. Did not sleep at all...

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Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello. Thank you very much for your feedback. I am very sorry you experienced noise issues during your stay. I hope to connect with you the next time you choose the Sheraton Needham should you be traveling to the greater Boston area in the future. Should you like to discuss the challenges you experienced further, please reach out to me... More

Providence, Rhode Island
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a very good experience. More than everything I've expected. I guess I will be there again when I visit boston next time. The only thing about it is that it's not close to downtown.But if you could rent a car. That would be great.

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Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello. Thank you so much for taking the time to share your feedback with us from your recent stay. We are thrilled you enjoyed your time with us. Our team members strive to give exceptional customer service at every turn, and I'm glad we truly to delivered that to you. I look forward to welcoming you back to the Sheraton... More

Quincy, Massachusetts, United States
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first trip to this property and we loved it. My husband and I live locally and every now and again we will head to a hotel for a little getaway. This hotel fit the bill for that perfectly. Room 311 was a wonderfully appointed suite! The spaciousness of the room, the convenience of the fridge, and the... More

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Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Thank you very much for the feedback you provided us from your recent stay at the Sheraton Needham Hotel. We are delighted to have met your expectations. Our Team is committed to delivering exceptional customer service, and exceeding each and every one of our guest’s expectations. I have shared your kind words about Ellie with the rest of the team!... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 of 5 stars Reviewed March 12, 2014

This is the second worst Sheraton that I ever stayed. The lounge is really bad. Only got water and soda. The front desk staff is rude. When I checked in, I asked about my parking fee. Since I booked with AAA hot escape which was free for parking and I got oral confirmation with the front desk when I checked... More

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Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello, Thank you so much for sharing your feedback. It is clear we failed to meet your expectations. I have credited back the parking charge that should have been included in your rate. I am terribly sorry for the challenges you experienced. I have noted the attitudes you experienced from the front desk, and will be taking the necessary actions... More

Muncie, Indiana, United States
Senior Contributor
23 reviews 23 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 2, 2014

I stayed at this hotel as part of a conference (so I'll state now that I am not the best at rating their overall "value" because the conference paid a portion of my way). I thought the facility was beautiful and very clean. The rooms were spacious, quiet, and well stocked (Starbucks coffee to brew each morning, for example). Silly... More

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Needham-GM, General Manager at Sheraton Needham Hotel, responded to this review

Thank you for taking the time to post regarding your past Sheraton Needham Experience. Our goal is to provide above and beyond guest experiences, so I am thrilled you enjoyed the amenities as well as our newly renovated property. Next time you are with us please ask at the desk or visit www.sheraton.com/needham and check out the specials offers which... More

Gatineau, Canada
1 review
3 of 5 stars Reviewed February 28, 2014

hidden expensive fees ($2 local call??? insane, eh!?) one of the milk containers was expired, dirty pillow cover, TOO MUCH dust in the room. I had a terrible night because of the dust because am allergic and that's my main concern. Other than that, everything else seemed normal for the price paid.

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Needham-GM, General Manager at Sheraton Needham Hotel, responded to this review

Thank you for taking the time to post regarding your past Sheraton Needham experience. I am so sorry everything did not meet or exceed your expectations, as we strive to ensure 100% guest satisfaction. Please feel free to contact me and I would love to create a personal profile with Starwood Preferred Guest. This personal profile with allow us to... More

Warwick
1 review
3 of 5 stars Reviewed February 24, 2014 via mobile

We live in NE and topically book a hotel with a pool a few times during the winter months for our children to go swimming. The hotel was basic and seemed to be missing the finishing touches. The clientele staying here was a little low class. Each time we used the pool their were small groups of children around seven... More

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Needham-GM, General Manager at Sheraton Needham Hotel, responded to this review

Thank you so much for taking the time to post regaurding your past Sheraton Needham experience. I am happy to hear you enjoyed our newly renovated enviorment but appologize for the experiences you had while in the pool. We do our best to keep control within our means and do our best with posting rules and regulations but unfortuanlty we... More

Dayton, Ohio
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 20, 2014

First of all, no real complaints, mostly comments relevant to most of American full service hotels. A bit out of the way, but served our party well. My room was clean and serviced well by the hotel staff. The room was dated and the bed was way too soft for my tastes, but some like it that way. Bathroom was... More

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Needham-GM, General Manager at Sheraton Needham Hotel, responded to this review

Thank you for taking the time to post regarding your past Sheraton Needham experience. I am so sorry everything did not meet or exceed your personal tastes or expectations, as we strive our best to ensure 100% guest satisfaction. Please feel free to contact me and I would love to create a personal profile with Starwood Preferred Guest, with your... More

Indianapolis, Indiana
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 19, 2014

We stayed here on business as it was near our client's office. The hotel itself was nice, though under construction. Unfortunately, there just isn't much in this area. Other than a Panera & 1 other dive-ish restaurant we couldn't find much to do. We ended up driving about 25 minutes to an area that had more restaurants. In the future... More

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Needham-GM, General Manager at Sheraton Needham Hotel, responded to this review

Thank you for taking the time to post regarding your past Sheraton Needham experience. AS we do understand our location is not one with the best close nightlife’s, do keep in mind our Sheraton Social Hour and evening activities at the Link Lobby bar such as Wednesday nights STUMP Trivia. We also have our courtesy shuttle which is happy to... More

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Additional Information about Sheraton Needham Hotel

Also Known As:
Sheraton Needham
Needham Sheraton
Address: 100 Cabot Street, Needham, MA 02494
Phone Number:
Location: United States > Massachusetts > Needham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Needham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Needham Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Needham is adjacent to the Interstate 95/Massachusetts Route 128 high-tech corridor. Just minutes from downtown Boston, our hotel has 4,500 square feet of meeting space. ... more   less 
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