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Sheraton Needham Hotel

3.5 of 5 100 Cabot Street, Needham, MA 02494
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Certificate of Excellence 2014
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Sheraton Needham Hotel
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Sheraton Needham Hotel
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199 reviews from our community

Traveler rating
    71
    79
    40
    5
    4
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38
29
11
91
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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USA
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very nice and clean hotel. I had very quick and efficient check in. We were upgraded to club level. I asked for some dinner suggestion and were suggested to few good restaurants. Room was clean and big. Only complaint i had was parking which was not in the building but in the near parking lot.

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Rumford, Maine
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We were doing a Spartan Race at Fenway Park. This was only about 7 miles from Fenway and a straight shot. Clean rooms, comfy pillows, great TV, helpful people at the desk. This hotel was excellent! We would come back to see the Sox this summer.

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Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I came back to this Hotel after a previous bad experience earlier in the year. I had a better experience this time round I must say, the room was tidy and clean, spacious and noise free. Customer Service was nice. The only bad thing I would say is the room service, food firstly I thought was over priced and they... More

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Israel
Contributor
11 reviews 11 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

What totally "broke" my spirit after having no TV and no heating for the first day was the poor, highly expensive, slow service breakfast. Furthermore, finding out on the moment of arrival that there is no hotel parking and the only choice was to pay 12 usd a night in the nearby parking garage was a very bad surprise. It... More

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Bennington, Vermont
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

While this hotel was nice enough, they had a chance to demonstrate outstanding customer service but they blew it. After my stay I left an important item in the room. I called by 11:00AM and asked them to overnight the item at my expense. When it did not arrive the next day, I called again and was told that the... More

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Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello, Thank you for your feedback. We are very sorry we fell short of providing the type of service you are accustomed to receiving at Sheraton Hotels. If you would like to discuss these opportunities in more detail, please reach out to me directly at garry.fiore@sheraton.com. Warmly, Garry Fiore Front Office Manager More

Montreal, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

Traveled last week of October 2014 for a business trip. Chose this Hotel because it was only a couple of minutes from the office. Overall it is a decent hotel, but there were quite a few annoyances. Having to pay for parking daily when this is in a very rural/non-urban setting is insulting. The average nightly rate was close to... More

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Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello, Thank you very much for your feedback. We are very sorry we did not exceed your expectations during your stay. If you would like to discuss your stay in more detail, please feel free to reach out to me directly at garry.fiore@sheraton.com. Warmly, Garry Fiore Front Office Manager More

Atlanta, GA
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this property more than 20 years ago for business - A LOT! It's still a great property, well located and reasonably priced for Boston. Our room was spacious, quiet and comfortable. Extra points for the high quality bedding and great shower (with awesome water pressure). Room was clean and not dated. Staff was friendly. Lobby bar is... More

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Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello! Thank you very much for your feedback. We are delighted you have enjoyed your stay with us, and we thank you very much for returning to our hotel! We truly hope to see you back at the Sheraton Needham in the near future. Until then, travel safe and live well. Warmly, Garry Fiore Front Office Manager More

Newton, Massachusetts
Top Contributor
87 reviews 87 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family just concluded a visit from California to us in Newton and prior to their arrival we made site visits to the local hotels and Motels in the area. Of the seven (7) or so places we viewed, the Sheraton Needham was the best in terms of ambiance, a welcoming staff, room size and location. The lobby is quiet... More

Was this review helpful? Yes 1
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hi There! Thank you very much for taking the time to share your feedback with us. We are delighted you chose us for your family and we were able to meet and exceed your expectations. We look forward to welcoming you back to the Sheraton Needham in the near future. Warmly, Garry Fiore Front Office Manager More

Duck, North Carolina
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There is no one to help with luggage, and all the luggage trolleys were missing. You have to park your car in an adjacent lot, not conducive to rolling suitcases to the hotel. And there is a $25 per day charge. The front desk did not have a list or map of the amenities of the hotel. Room was clean,... More

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello. Thank you very much for your feedback. We do deeply apologize for the opportunities you faced during your stay with us. To clarify, parking is 12.00 per night. If you were incorrectly charged, or would like to discuss your stay in more detail, please do not hesitate to reach out to me directly at garry.fiore@sheraton.com. Warmly, Garry Fiore Front... More

London, United Kingdom
Top Contributor
220 reviews 220 reviews
51 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I had a club room - but no bathrobes as advertised. There was a very nice separate seating area which was great. Bathroom was a good size. Room was very clean. Coffee maker in room was good Club lounge was not open so a meeting room on the ground floor was used instead - not really the same at all... More

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hi There. Thank you very much for taking the time out of your day to share your feedback with us. We are very sorry we fell short of exceeding your expectations during your stay. If you would like to discuss your stay in more detail, please feel free to reach out to me directly at garry.fiore@sheraton.com. Warmly, Garry Fiore Front... More

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Additional Information about Sheraton Needham Hotel

Address: 100 Cabot Street, Needham, MA 02494
Phone Number:
Location: United States > Massachusetts > Needham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Needham Hotel 3.5*
Number of rooms: 247
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Also Known As:
Sheraton Needham
Needham Sheraton

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