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All 2 Needham hotels

Sheraton Needham Hotel

3.5 of 5 Hotel   |   100 Cabot Street, Needham, MA 02494
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78%
Ranked #2 of 2 hotels in Needham
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
Numpty88 Bristol, United Kingdom
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  • Photos (29)
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167 people have reviewed this hotel

Traveler rating
    62
    69
    28
    4
    4
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27
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82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Bristol, United Kingdom
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here in July for a 5 day Business trip and could not fault the service from the staff. Very spacious well-equipped room and I once I had worked out how to control the air-con, a pleasant place to be. Breakfast was not good value and although I had the same thing every morning, I was charged an extra... More

Was this review helpful? Yes 1
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello, Thank you very much for sharing your feedback with us. I thank you for the kind words you shared about the service level of our staff. I will be sharing this feedback with them. I do apologize you did not feel as if breakfast was a good value, and that you were overcharged on of the mornings. If you... More

Commercial Township, NJ
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just outside of Boston. Free shuttle to subway. The room was really nice. Pool and hot tub. Night time staff were very helpful when we got stuck at the subway station after their normal shuttle hours. Got me the transportation that I needed to get us back to the hotel. The hotel is very clean. The restaurant was a bit... More

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Good Day! Thank you very much for sharing your feedback with us! We are thrilled you enjoyed your stay with us. I am delighted we were able to secure the necessary transportation you needed to return to the hotel after the hours of our shuttle. Thank you for pointing out the error on our website, i will be sure to... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family was there for Boston College football camp. It was only 15 minutes away. We enjoyed the hotel tremendously for 3 nights.The price was excellent, except for the $12 parking everyday. There are a lot of restaurants close by.

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hi There! Thank you very much for the feedback you provided us from your recent Sheraton Needham experience. We are delighted to have exceeded your expectations. I have passed along the kind words with the rest of the team. We hope to see you back at the Sheraton Needham in the very near future. Until then, travel safe and live... More

new England
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed here as we were attending a friends son's wedding. The staff were very friendly and helpful. Nothing was too much trouble. Ideally located for transport into the city. Pool area was good. Pillows were really comfortable Would definitely stay here again.

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello! Thank you very much for your feedback. We are delighted to have met your expectations during your stay. Thank you very much for the kind feedback about our staff. I will be sure to celebrate this comment with the team. We truly hope to welcome you back and connect with you again the next time you travel to the... More

Western Mass
Top Contributor
83 reviews 83 reviews
27 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a textbook stay for this Starwood Preferred Guest/Gold member. Ample complimentary parking (garage) and easy check-in at 1 AM for a very tired traveler. I had been already upgraded to club level/suite as per email from front office manager (thank you!) earlier in the day and encountered a most comfortable king bed and complimentary snacks/special desserts upon entering... More

Was this review helpful? Yes 1
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hi There! Thank you so much for sharing your feedback with us. We are thrilled you were able to connect with our hotel while staying with us. As one of our valued Gold members, I want to personally thank you for your loyalty to Starwood Hotels and Resorts Worldwide along with our SPG program. I will be sure to share... More

London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for one night, travelling for business. Arrived late due to a late flight and then had to leave early in the morning. The check in and check out process was quick and easy. The room was clean, tidy and tasteful. Peaceful location and pleasant staff.

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hi! Thank you very much for sharing your feedback with us. We are delighted to hear you enjoyed your stay with us. Please come back and see us very soon! We look forward to welcoming you back. Sincerely, Garry Fiore Front Office Manager More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago via mobile

I accidentally left a few belongings in a drawer in my room. My bad. I've called and emailed numerous times with no response. Extremely frustrated! At least call me and tell me you don't have it. Which is totally fishy because I know exactly where I left the stuff. And it's not expensive stuff just a few of my favorite... More

Was this review helpful? Yes 1
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Please reach out to me directly at garry.fiore@sheraton.com and I will do my best to locate your missing items. I hope to hear from you soon. Sincerely, Garry Fiore Front Office Manager More

Connecticut
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Room not ready when I arrived. Room never cleaned before 4PM when I was there, and the desk was surprised that I would mention it. Then I was not charged the quoted price. The room was certainly adequate.

Was this review helpful? Yes 1
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Good Day, Thank you very much for taking the time out of your day to share your feedback from your experience with us. I am very sorry we failed to connect with you during your stay. If you would like to discuss your experience with me in more detail, please reach out to me at garry.fiore@sheraton.com. Have a wonderful day!... More

Stockholm, Sweden
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 11, 2014

This is a fine option if you're in the area for business but it's not really located in a particularly beautiful or fun area of town. There are very few options for dining in the vicinity but the in-house restaurant has options. They have a shuttle that'll take you to a train station about five minutes away and the train... More

Was this review helpful? Yes 2
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hi There! Thank you very much for sharing your feedback with us. We are thrilled you enjoyed our property, but understand the nightlife limitations of the Needham community. Needham does offer a variety of fine eateries, which our shuttle can also take you to. Our shuttle runs in a 6 mile radius of the hotel, to various locations! Come back... More

1 review
1 of 5 stars Reviewed June 4, 2014

Checked in at 2a on a guaranteed room, and they said they sold it. No back up plan. Asked to speak to a manager, and they were of no help. "Not my fault". Ok, whose fault is it? Terrible operation. Do NOT go here. I emailed the GM. Anxious to see if he has the courtesy and guys to respond.... More

Was this review helpful? Yes
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Additional Information about Sheraton Needham Hotel

Address: 100 Cabot Street, Needham, MA 02494
Phone Number:
Location: United States > Massachusetts > Needham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Needham Hotel 3.5*
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Also Known As:
Sheraton Needham
Needham Sheraton

29 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Sheraton Needham is adjacent to the Interstate 95/Massachusetts Route 128 high-tech corridor. Just minutes from downtown Boston, our hotel has 4,500 square feet of meeting space. ... more   less 
Number of rooms
247

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