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Sheraton Needham Hotel

3.5 of 5 100 Cabot Street, Needham, MA 02494
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Sheraton Needham Hotel
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Sheraton Needham Hotel
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213 reviews from our community

Traveler rating
    74
    86
    43
    5
    5
See reviews for
40
33
11
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our second stay, visiting relatives for the holidays. From the moment we arrived Tuesday night, we knew it would a unique experience. The front desk staff we busy decorating a ginger bread house. Their personality and enthusiasm got us off to a great start. This year, I also used their fitness center. I don't travel as much these... More 

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Thank you for taking the time to write us a review! I'm glad you had a good stay during the holidays and enjoyed our hotel features! Next time you are around be sure to check out the Color Your Plate program we have that can go hand in hand with your Sheraton Fitness routine. Color Your Plate is our well... More 

Massachusetts
Top Contributor
96 reviews 96 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed a lovely meal on Christmas eve in the Needham Sheraton restaurant. The skirt steak salad was loaded with fresh baby greens and the cheese burger was juicy and well cooked. Prices seemed a bit high ($17 for the salad) but the food was more than worth the price. Nice draft beer selection. Hotel and restaurant were quiet so... More 

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello! Thank you for taking the time to write us a review! I am very happy that you enjoyed our Link Cafe, I will be sure to pass on the compliments to the chef. Be sure to check us out in a couple of weeks as we are revamping our menu! Warm regards, Garry Fiore More 

Deer Park, New York
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I came to the Sheraton on Christmas Day and was expecting ok service because of the holiday. I was greeted by Lilia at the front desk. She was very friendly and helpful in answering all my questions. Bartender Paul was funny and makes a good martini! The only negative is... include the $12 parking fee in the price of the... More 

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Good Morning! Thank you so much for the review, I'm glad that to hear that you enjoyed our service! I will be sure to pass onto Lilia and Paul your comments. I'm sorry about the cost of parking, unfortunately everyone on property is charged the $12 fee. If you ever come back to us, please feel free to give us... More 

Longmont, Colorado
Top Contributor
98 reviews 98 reviews
39 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed December 18, 2014

OK I have stayed at many hotels in Boston and I probably will not go back to this one. GOOD Location Lobby BAD Check-in was a mess, they allowed guest to cut the line and were very slow Room Quality - many issues and other guests seemed to have similar problems My room phone did not work Bathroom had many... More 

Was this review helpful? Yes 1
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello, Thank you very much for taking the time to write us a feedback. We are very sorry your stay did not meet your expectations. If you would like to discuss your stay in more detail, please reach out to me directly at garry.fiore@sheraton.com. Travel safe and live well. Warmly, Garry Fiore More 

Rensselaer, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 14, 2014

My husband and I wanted to be able to escape for the weekend for his birthday. Boston is only about 2 1/2 hours from home, but we didn't want to go to downtown Boston. Instead, we decided to stay in the suburbs and also go back to Ikea. He is an SPG member, so we wanted to stay within the... More 

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello! Thank you very much for the glowing review! We are very happy you enjoyed your stay with us. We are sorry about the chlorine if it was a bit on the stronger side, we will have someone take a look into it and see if we can lighten the amount. As for the Coke Zero, someone must have loved... More 

San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 12, 2014

Three things: 1) Room was not cleaned on 12/11. I got back to room that evening. Too late to complain. 2) WiFi is horrible. Constantly dropping. Even in lobby. 3) One server in entire restaurant. Came down for breakfast at 8:00; had not had order taken by 8:15a.

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello, Thank you very much for taking the time to write us a feedback. We are very sorry your stay was not up to standards. If you would like to discuss your stay in more detail, please reach out to me directly at garry.fiore@sheraton.com. Travel safe and live well. Warmly, Garry Fiore More 

Kearneysville, West Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 of 5 stars Reviewed December 2, 2014

Its an ok place to stay if you are in need of accommodations in Boston's western suburbs. It is clean and efficient and has been updated over the years. It is close to Bose and convenient to both Worcester and Boston if your stay requires you to visit each.

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello! Thank you for your feedback! I'm sorry we weren't able to exceed any of your expectations while you were with us. We truly hope to see you back with us in the near future so we have a chance to correct that. If you need anything at all please feel free to give us a call! Warmly, Garry Fiore More 

Chicago, Illinois
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed here for two nights for a business trip. Everything was great room-wise. Average sized room. Only small complaint I have is the jet-propelled toilets here can be heard in other rooms. Some guests near me were making frequent bathroom breaks throughout the night. Not a big deal but just one thing that came to mind. Very spacious bar area... More 

Was this review helpful? Yes 2
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello! Thank you very much for your feedback. We are delighted you enjoyed your stay with us and am sorry that the noise coming from the other rooms disturbed you. We have taken that into account and will have our engineers look into it. Please let us know if you ever come back to us, we will make sure to... More 

Verona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 2, 2014

This hotels is a regular stay for family. Lobby and management are dog friendly and grounds are very sufficient for long walks. Very close to many popular stores and resturaunts. Room is very comfortable and housekeeping is efficient.

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello There, Thank you for the great review! I'm glad you enjoyed your experience with us and hope your dog did too! We are definitely dog lovers here at the Sheraton Needham so it's always fun to have guests bring them in. Be sure to check out the walking trail by the hotel next time around, it's a great place... More 

Savannah, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 1, 2014

The hotel was very clean and the staff was extremely nice. If you visit the bar, get to know Cheryl, she will take off you. I was there for 11 nights and it was very quiet. Clean gym, nice indoor pool and the breakfast was good. My only complaint was that it was a little to far from a lot... More 

Was this review helpful? Yes
Garry F, Front Office Manager at Sheraton Needham Hotel, responded to this review

Hello there, Thank you so much for taking the time out of your day to share your review! We appreciate the kind words and are happy that you enjoyed your stay with us. I'll make sure to pass on a hello to Cheryl for you. We are a bit of a trek from some popular locations in MA but please... More 

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Additional Information about Sheraton Needham Hotel

Address: 100 Cabot Street, Needham, MA 02494
Phone Number:
Location: United States > Massachusetts > Needham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Needham Hotel 3.5*
Number of rooms: 247
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Also Known As:
Sheraton Needham
Needham Sheraton

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