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Crowne Plaza Hotel Boston - Natick

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1360 Worcester Street, Natick, MA 01760
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Crowne Plaza Hotel Boston - Natick
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Crowne Plaza Hotel Boston - Natick
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349 reviews from our community

Traveler rating
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    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Boston - Natick
See the most recent reviews
skeimig
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 27, 2012

This hotel is a class act. From the service you receive at the front desk, to the rooms. They do everything they can to accomodate guests. It is not 5 star in amenties (Like a Westin, or Ritz Carlton) but the service and the convenience was outstanding. Also it is right across the street from a ton of restaurants,shopping and... More 

Was this review helpful? Yes 1
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

The team at The Verve takes pride on executing a superior level of guest service and interaction. Thank you for sharing your experience and we will anticipate your return. More 

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 18, 2012

I stayed at the Natick Crowne Plaza for three nights and found it to be a pleasant enough stay - but not remarkable. The hotel common areas are not exactly cookie cutter - the decor seems to be a fusion of a number of decades 60's, 70's and 80's - despite being bizarre, it worked. My double room on the... More 

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New York
Contributor
20 reviews 20 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 14, 2012

Really not quite what you'd expect of Crowne Plaza. We stayed there for two nights. The room seemed to be okay, spacious and clean enough; however, at night the a/c sounded like an airplane taking off and the mattress and pillows were very uncomfortable. Both my wife and I got up with a headache in the morning. I complained at... More 

Was this review helpful? Yes
SteveContes, Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you for sharing your experience at The Verve. All rooms other than our 7th floor have gone through a completed renovation; the 7th floor is currently scheduled to begin construction in December. Upon completion, targeted for beginning of March I can assure you that these rooms will be the best accommodations in the area and I would like to... More 

Louisville, KY
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 5, 2012

We enjoyed our stay of 2 nights. The front desk staff was very helpful, the room was clean and comfortable and the gym was much better than most I've seen in hotels, with a variety of cardio machines and weights. The restaurant was good for breakfast the day we tried it, and there are numerous places to eat within the... More 

Was this review helpful? Yes
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you for choosing The Verve, we take great pride on delivering an exceptional guest experience. We will anticipate your return and appreciate that you have shared your comments More 

DC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

After checking all the hotels within a 10 mile radius of my son's college and the fact that it was after midnight, I finally found a hotel with a room left. All the others hotels were full due to back to college parents and weddings. The Crowne Plaza had one room left. My brother-in-law was with me. They gave us... More 

Was this review helpful? Yes 1
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

I am pleased that we were able to assist you on a late and weary evening. The Peabody Suite is one of our suites and we are proud of its features and size. If in the area again please consider The Verve as all of our rooms are very upscale, clean and comfortable. More 

South Dakota
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 30, 2012

The restaurant in the hotel was not very good. It closes at 8pm, so you need to order room service which is quite spendy. Whenever I called the restaurant they never answered the phone, so I always had to call the front desk to have the restaurant call me. My burger was ordered well done and came rare, the fruit... More 

Was this review helpful? Yes 1
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

First I would like to thank you for your comments and observations. I am disappointed that we did not perform to the level of service we are known for. I appreciate that you have taken the time to bring this to my attention as I value all feedback from our guests. We will investigate the breakdown in service so to... More 

San Antonio, Texas
Contributor
20 reviews 20 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 28, 2012

The room was clean and quiet despite a loud bar downstairs. Parking was ample and free. The king-size bed was comfortable. I had a choice of four pillows on the bed to choose from. This hotel is located across the street from the Natick Mall and a movie theater. It is also located adjacent to Shopper's World-a large strip shopping... More 

Was this review helpful? Yes
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you for taking the time to share your experience. We are very conveniently located especially for those who find shopping a passion. In the future should you prefer to have key access to your floor please request our concierge level as this floor is key access only. Please consider The Verve for future visits. More 

Los Gatos, CA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2012

I am a regular traveler from Europe to the Framingham area, I come to my company's headquarters every 6 weeks or so for a week at a time, as do at least a dozen or more of my colleagues in my team from Europe also on a quarterly basis. We have historically always stayed at the Sheraton down in Framingham.... More 

Was this review helpful? Yes 1
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you for sharing your comments, the Team at The Verve makes every effort possible to distinguish ourselves from our competitors. We also take great pride in our facility it is the most unique property in the area. We will anticipate your return. More 

Williamsburg, Virginia
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 7, 2012

We stayed in this hotel two nights to attend a family wedding. It is a very clean hotel with modern decor. The room we stayed in had two double beds which were very comfortable. But the size of the beds made it difficult for the two of us (there were three of us in the room) to get a good... More 

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SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you for your comments and I appreciate your observations of modern & clean hotel. One of our highest levels of focus is in this area; I will share your experience with our housekeeping team. Please consider The Verve for future visits. More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 4, 2012 via mobile

Who wouldn't want to stay at a Crowne Plaza right? Well, too many people buy into it. It was clean. But the only wow factor was the security elevators which would work only with your room card key. We were VERY disappointed with the room size. With two double beds, there was no place to set up and open an... More 

Was this review helpful? Yes
SteveContes, General Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you for your comments. The majority of our guests have shared very positive remarks on our room size but I do respect your opinion. We do apologize that we did not meet your sleeping room expectation. Please consider us for future visits. More 

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