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All 5 Natick hotels

Crowne Plaza Hotel Boston - Natick

3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760
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78%
Ranked #2 of 5 hotels in Natick
A recent review
3 of 5 stars reviewed 5 weeks ago
Michael B Lady Lake
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289 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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There are newer reviews for Crowne Plaza Hotel Boston - Natick
See the most recent reviews
Lady Lake
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Staff at Hotel was a 5. Room was a 4, Gym one of the best I have been a 5. Carpet in hallways stained and un appealing, no free food in lobby, cookies, fruit, coffee, no am breakfast, For what they charge, some of this they should offer. If you need location, only reason to stay.

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Michael B, Thank you for sharing your wonderful comments about our staff and 24-hour fitness center! Since we are a full service hotel that operates within Crowne Plaza brand guidelines, we are unable to provide some of the amenities you mentioned. We do offer several hotel packages that you may be interested in booking for your next trip. If... More

Springfield, Massachusetts, United States
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed June 23, 2014

My Daughter an her friends drove up from Tucson Az. There where four of us an we book are room in Feb. We ask for two double beds an when we got there they only had us in a room with (1) one double bed an they said they could give us a rollaway bed . So one of us... More

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Carl S, I apologize for the situation your daughter experienced upon arrival to the hotel. If you have the chance, I'd like the opportunity to discuss the situation with you in further detail. Please give me a call at 508-653-8800, or I am reachable by email. Thank you for sharing your feedback, and have a wonderful day! Best Regards,... More

2 reviews
3 of 5 stars Reviewed June 17, 2014

Stayed three nights with a tour group from Toronto. The rooms were good, beds excellent, but a chair in the room would have been nice and practical. The staff very friendly and courteous. The evening dinner in the dining room excellent. Compliments to the chef. But was he not available at breakfast? The breakfasts were very dissappointing. The same scrambled... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear lis378, Thank you for taking the time to share your feedback from your recent stay, as well as your kind comments about our staff. We are happy you enjoyed your dinner in the Pantry Restaurant and I will pass along your compliments to the Chef! I am very sorry to hear about your disappointing experience during breakfast and would... More

Alexandria, Virginia
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 15, 2014

We stayed at the hotel for two nights while moving to the Cambridge area. The decor is some of the most interesting that I've ever seen; spend some time checking it out ~ you won't be disappointed! The room was comfortable, and the drive isn't too bad into Boston.

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Kelly-S-2010, We hope the move went well and welcome to the Boston area! Thank you for choosing our hotel during your transition to Cambridge. We are glad you enjoyed the decor and found the rooms comfortable. We hope you come back and visit our Violet Thorn lounge for drinks and appetizers once you are settled in. Thank you for... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2014

We stayed 3 nights while on a bus tour for the George Straight concert May 30-June 2nd. The service was 5 star. The shuttle service alone was incredible. Josh LeBlanc was our driver for several trips to and from restaurants and shopping. Great job Josh!!!!

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Connie C, Thank you for taking the time to share your 5-star review! We are glad you had an enjoyable stay during your visit for the George Strait concert. I am glad you found our shuttle helpful and convenient, and I have shared your kind comments with Josh. We hope to have the opportunity to host your group again... More

Austin, Texas
Top Contributor
107 reviews 107 reviews
22 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed June 2, 2014

What a pleasant surprise. Yes, I am a Westin snob. I love the fact that they almost always deliver and am addicted to those heavenly beds. I was working in Framingham and didn’t want the commute from the center of Boston so I decided to give the Crowne Plaza a try. The place is a bit of a mixed bag... More

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear austinjjc, Thank you for your kind comments! We are pleased to hear you enjoyed our remodeled rooms and found the amenities perfectly suited for your needs. Next time, we invite you to visit our Violet Thorn lounge for some lighter fare, you will not be disappointed! We look forward to your next visit and appreciate you taking the time... More

Dalton
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 29, 2014

We will definitely return to this hotel if we are in the area. The guest service experience was superb. Every staff member was friendly, efficient and seemed to really care that we were happy and comfortable. The hotel has been renovated and is modern and bright. The complementary shuttle to the train station was a plus and being able to... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Laura006, We appreciate you taking the time to write about your visit and are so glad to hear of the wonderful interactions you had with our staff. I am happy you found our free shuttle helpful to visit the mall and also that you found us conveniently located to Boston. I regret that you had a subpar experience in... More

Mississauga, Ontario, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 25, 2014

This hotel was part of a bus tour package from Toronto to Boston. It was near 3 malls and right across the street from the Natick mall but unfortunately we didn't have any time to shop at the malls. There is no pool either. The rooms are very spacious with either 2 beds or a king size bed. Breakfast was... More

Was this review helpful? Yes
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Cindy W, Thank you for taking the time to share that you found the rooms comfortable, spacious and well suited for your needs. We are glad you had a nice time in the Violet Thorn and enjoyed your meal and the entertainment we offer on the weekends. We hope to welcome you back if you are returning to the... More

Adams, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 23, 2014

The hotel is conveniently located amid shopping and restaurants. The hotel offers complementary shuttle service to just about everywhere. Russell was our driver each evening, and provided prompt, precise service. We specifically asked him to keep us "local" and to recommend the places off the beaten path. Russell went above and beyond, and often walked into each establishment to ensure... More

Was this review helpful? Yes
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Aggie_F250, Thank you for your wonderful review! We are fortunate to have undergone some great renovations, including our upgraded rooms and amenities. We are so glad you enjoyed your time in Natick and that you had the chance to see what the local area has to offer, with the help of Russell's great recommendations. It is so nice to... More

Oakville, Canada
Contributor
17 reviews 17 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2014

Stayed at the Crowne Plaza Natick as part of a bus tour package from Toronto to Boston. Hotel room was very roomy and bed was very comfortable. Hotel was clean and kept up well. Loved the artwork in the meeting room areas. Food at The Pantry was very good. Hard to comment on price as this was part of a... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Sporty_Girl_13, Thank you for taking the time to share your experience at the Verve with others! It is truly rewarding to hear such wonderful feedback, and it was a pleasure hosting your group. I'm glad to hear you loved the decor and found your guest room to be comfortable, quiet and suited for your needs. We look forward to... More

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
Number of rooms
251

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