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Crowne Plaza Hotel Boston - Natick

3.5 of 5 1360 Worcester Street, Natick, MA 01760
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Crowne Plaza Hotel Boston - Natick
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Crowne Plaza Hotel Boston - Natick
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313 reviews from our community

Traveler rating
    157
    82
    41
    17
    16
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88
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117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Boston - Natick
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Manalapan, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 2, 2014

This Crowne Plaza is more than just another hotel. Was greeted by very friendly desk staff, given a room on the executive floor, and asked if there was anything else that I needed several times. The room was a good size, 2 doubles, with outlets right next to the bed that were very accessible. The hotel has a bar in... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear matthtravels, We are so very grateful for your thoughtful review! Thank you for taking the time to really share your experience and recognize our customer service team. It is our goal with each guest to meet and exceed expectations, and so rewarding to hear your comments. So glad you've decided to make us your home when visiting the MetroWest... More

scarsdale
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

My Husband and I had a 4 night visit followed by a 3 night visit at the Crowne Plaza Natick in August 2014 . It was one of the FINEST hotel experiences we have had . And we have traveled extensively! From the graciousness of the personnel (Lovely Melanie Fass made our stay a home away from home) and Bret... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Judcor, Thank you so much for your kind, thoughtful feedback on the hotel and of course lovely comments on our staff! I have shared your nice words with Bret, Felicia and the rest of the team here and we really appreciate you noticing. It was such a joy meeting you and seeing smiling familiar faces each day. We're glad... More

New York, NY
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 31, 2014

I stayed at this Crowne Plaza in Natick 3 years ago. The rooms had just been renovated and the lobby was still under construction. I was very impressed and looked forward to seeing the hotel again with the completed renovation. What a disappointment. The hotel has a retro Jetsons/Brady Bunch late 60s/early 70s vibe. The lobby and hallway decor and... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Juniper19, We appreciate you taking the time to share your comments. I am truly sorry you had a negative experience with us and for the condition of your guest room and facilities. We know you have many choices for hotels in the Natick area and I regret that we did not meet the level of quality you have come... More

Weymouth, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed August 30, 2014

We used to live in Weymouth and came down to visit friends and family in the area. We loved the decor for the nostalgia and vibrancy. The customer service was great! Very professional staff who went out of their way to assist us with a variety of requests. Although all were friendly, Bret and Melanie stand out as being exceptionally... More

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear imbizetbizet, Thank you for your kind words and 5-star review! It is an absolute joy to hear that we exceeded your expectations and made your visit memorable. I've shared your comments with Bret and the rest of our staff and we appreciate you taking the time to review your stay. It was great having the chance to meet you,... More

North Carolina
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed August 27, 2014

I was disappointed with this hotel. We brought our daughter to a nearby college to begin her freshman year and had hoped this hotel would be our "go-to" place upon any future visits. After spending two nights here, I would try very hard to stay elsewhere, unfortunately. The carpets in the elevator, our 5th floor and in our room were... More

Was this review helpful? Yes 2
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear cubamom, Thank you very much for your honesty and taking the time to provide us with this feedback. We appreciate your loyalty as a Platinum Elite Member. We sincerely apologize for all the little issues you encountered during your stay, including the condition of your guest room, amenities and carpet. We greatly appreciate you taking the time to share... More

Wells, Maine
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 25, 2014

We've just returned from two nights at the Verve Crowne Plaza in Natick and very much enjoyed our stay. Although it lists itself as Boston - it is quite a distance away. About an hour by train and MTA or about 10 miles to the nearest MTA station. It is better known for it's very large shopping mall directly across... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Valued Guest, We appreciate you taking the time to review your stay, as well as your wonderful feedback on our remodel and unique decor and vibe! We are glad to hear you found the Pantry Table buffet had much variety and that you enjoyed your hot breakfast. The Natick Collection is the largest retail concentration in New England and... More

Baumholder, Germany
Top Contributor
104 reviews 104 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 21, 2014 via mobile

I was a bit thrown by the wall of lava lamps in the entrance to the hotel. But once inside I realized they were a part of an eclectic decor and overall funky vibe the hotel is trying to achieve. The room itself was well appointed but the shower was well below par. The tub was chipped and peeling and... More

Was this review helpful? Yes 1
Stephanie C, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Worldwidelunas, We are happy that you liked our central location to the shopping centers and restaurants. We apologize that the shower was below your expectations, and want to thank you for sharing your feedback; it gives us an opportunity to improve the hotel. I would like an opportunity to discuss with you further your experience you had with us.... More

Meiringen, Switzerland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

Crowne Plaza is a known and respected name, but the staff at this one is very accommodating. I was attending a conference and reception kindly sent me a text message as soon as my room was ready. When I needed to quickly catch a train into Boston and the hotel shuttle was away, a staff member drove me there right... More

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Kathleen582013, thank you for your wonderfully kind words on our staff and 5-star review! We are so happy to hear you had an enjoyable stay with us and that our shuttle driver was able to help you make the train in time. Also, we are glad you had a delightful meal in our Pantry Restaurant. Come back and see... More

Edinburgh, United Kingdom
Top Contributor
60 reviews 60 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 14, 2014

I primarily booked this hotel so we could stay near the American Girl store at Natick Mall which was part of a touring holiday around New England and did not hold out for mch in terms of quality, I was wrong. As soon as you walk into the hotel there is a fab reception, helpful reception staff and even a... More

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Thank you Ge0rdie_Mark for your glowing comments! We are so pleased to hear you enjoyed the boutique style of our hotel and unique decor. The American Girl package is a very popular package at our hotel, and we are certainly in a perfect location to visit the amazing store and bistro! I'm so glad it added to your daughter's visit... More

Smithfield, Rhode Island, United States
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel is absolutely beautiful! The room, (executive level top floor) was huge! It had a King size bed, a large desk, a mini fridge & dresser draws. The way they set the room up was great because all the things I just listed were lined up perfectly even with each other on the opposite wall as the bed. It... More

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Chris Mitchell D, Thank you for your wonderful feedback! We are glad your stay in Natick was a pleasant and comfortable one; we are also pleased you found the rooms well equipped and spacious, and configured perfectly for your needs. Our newly renovated executive floor rooms and lobby are part of our major renovation and we are thrilled to... More

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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