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All 5 Natick hotels

Crowne Plaza Hotel Boston - Natick

3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760
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78%
Ranked #2 of 5 hotels in Natick
A recent review
5 of 5 stars reviewed 2 days ago
Chris P
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  • Reviews (291)
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291 people have reviewed this hotel

Traveler rating
    148
    75
    37
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    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I travel 325 days a year for work and I have to say this was by far one of the best stays I've had this year. Not only was the house staff courteous and friendly, as a Platinum member of IHG they definitely made sure that I felt welcome and I was consistently greeted by smiling faces. The night I... More

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New Hampshire
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel decor had me perplexed. It was very modern, but had a lot of nostalgia items (old motorcycle, phone booth playing "The Birds", etc. I liked it, though. The room was very quiet, clean and comfortable. The staff was really nice, very friendly, and awesome to deal with. I was part of a large company function, and they were... More

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear MtHopper, We appreciate you taking the time to review your stay! We are honored to have hosted this company event; it is wonderful to hear our staff executed all parts seamlessly and exceeded expectations. We are thrilled for your feedback on our unique, eclectic decor and glad you found the rooms comfortable, clean and well appointed. Thank you for... More

Adelaide, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The room was organised by L&L Tours for one night. The hotel's location is quite confusing and in nights it can really be quite a pain. Our room's aircon was not working and were given another room. It's rather surprising that the room was not properly prepared before the occupants came in, in fact at 11pm in night. Hotel as... More

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear RupeshKG, Thank you for taking the time to review your recent trip. I'm pleased to hear you found our rooms to be comfortable, spacious and well equipped for your needs. I am truly sorry that the air conditioning unit was not working, and for the inconvenience caused by your room needing moved. As a Crowne Plaza, we strive to... More

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Easy to find, easy access by car but quiet a bit in the middle of nowhere. Reception personal was a disaster, no customer care at all. Had a late arrival, we nearly had to apologize to wake them up at 10pm.

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Sandy D, Thank you for taking the time to share your candid feedback. I sincerely apologize you did not have a warm welcome upon your arrival, and that your interactions with our Guest Services team did not meet the level of service you expect from the Crowne Plaza brand. If you have the chance to discuss your experience in... More

2 reviews
3 of 5 stars Reviewed 6 days ago NEW

We came to this hotel because they had a great rate on Hotels.com. When we walked in the atmosphere was fun and the music was great, staff was very accommodating and helpful, (thanks Javon)! Room service prices were reasonable and there are great diners near by (j&m diner). Good experience for the price. Now for the stuff they can work... More

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Noelle L, We are glad you chose our hotel as a last minute stop on your trip up to Maine. Our hip and upbeat atmosphere makes us unique for a Crowne Plaza, and we are thrilled for your positive feedback on the music and decor. I'm happy to hear Javon was able to recommend some local dining favorites! I... More

Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was renovated recently and they did an amazing job. This is on route 9 in natick, ma. and it is worth every penny. I think i paid a little over 100.00 for one night. The rooms are trendy and the hotel itself has a lot of character to it. They have a nice lounge on the main floor... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear pvenna, It is wonderful to hear such positive feedback from a Senior Contributor on TripAdvisor! Thank you for reviewing your stay and your experience in the Violet Thorn, as well as your comments on our guest rooms. I am glad you found them comfortable, spacious and well suited for your needs. Also, we are pleased to hear your great... More

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has renamed itself "The Verve" hotel. When I drove into the parking lot and first saw this property I was not impressed. After spending 3 nights for a conference I can tell you that I am definitely not impressed. At best this is a weak 3 star property. The common area decor is of times gone past with... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Biztraveler2222, Thank you for taking the time to share your feedback. We have undergone some major renovations and I am very glad you found the rooms well appointed and bed comfortable. We strive to deliver efficient and exceptional service to all our guests and I regret that you did not have an easy check-in, and on top of this... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Melanie, Stephanie, Russell and the whole team at Crowne Plaza in Natick set an exemplary model for customer service. I made last minute arrangements and the whole staff went to amazing levels to make sure I was well taken care of from the time I arrived at Logan. Truly outstanding. Hats off to you! Job well done.

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Michelle B, Thank you for your wonderful 5 star review! I am so glad to hear our customer service team exceeded your expectations and that you enjoyed your time with us. I have passed on your kind compliments to Russell, Stephanie, and the rest of the team. It was great having the chance to meet you and we hope... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I am writing this because of OUTSTANDING service by Russell of the bell staff. He was incredibly kind and helpful. I was traveling with my 86 yr old mother and 17 yr old daughter with wausau too much luggage and he made it an effortless and truely wonderful experience for us by his kindness, both in his shuttle service and... More

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear marianne m, On behalf of our entire team, thank you for your fantastic comments on the service. It is so nice to hear this type of feedback and I’m glad that Russell and Dylan made such a positive impact on your experience with us. We hope to see you again in the future if your travels bring you back... More

San Antonio, Texas
Top Contributor
87 reviews 87 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel located in an excellent location in Natick, very close to lots of shopping restaurants, it's a little tricky to get to depending on what direction your coming from but once you arrive it's worth the search. Nice coffee shop inside the hotel. The rooms are large and clean the bed was so comfortable I didn't... More

Was this review helpful? Yes 3
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Jill V, It is a treat to hear such positive feedback from a Top Contributor on TripAdvisor; we thank you for your glowing 5-star review! I apologize you had a bit of difficulty finding us at first. I am glad you found our rooms spacious and the beds comfortable, and our 24-hour fitness center suited for your needs. Our... More

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
Number of rooms
251

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