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All 5 Natick hotels

Crowne Plaza Hotel Boston - Natick

3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760
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Ranked #2 of 5 Hotels in Natick
A recent review
3 of 5 stars reviewed 1 week ago
ale722 new york,ny
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307 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
new york,ny
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

nice hotel, comfortable beds. I got a very good nights sleep. Funky bar, front desk staff was very polite. The only negative was that the hallway carpet was stained and the wallpaper had scratches on it. This was the second time i stayed at this property and will again.

Was this review helpful? Yes 2
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ale722, Thank you for your review and sharing your great comments on our comfortable beds! We are so glad you had a good nights rest while staying with us. We are in the process of making some improvements to our facilities including the hallway areas you mentioned. Thank you again and we look forward to your next visit! Best... More

Springfield, Massachusetts
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We were there for my niece's wedding. Great rooms and pretty good service. The room was nicely appointed and the beds were very comfortable. Free wifi if you're a member if their rewards program. The staff was friendly and competent. Minor complaints...we had a very difficult time finding a luggage cart to help get luggage in/out. 1. There only seemed... More

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear 927LarryS, Thank you for taking the time to share your experience at the Verve. We're delighted you had an enjoyable time at the wedding, and found our rooms comfortable and well suited for your needs. I do apologize for the inconvenience and difficulty you had in finding a luggage cart. We do have three carts and while all are... More

Skaneateles, NY
Top Contributor
81 reviews 81 reviews
44 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second stay at the Verve in Natick. The value is incredible. Very clean, pleasant rooms, comfortable beds, beautiful bathrooms with good water pressure. The lobby areas and hallways are very interesting. Lots of retro decor with movie and pop culture references. We get a kick out of it! The staff is very nice and we were able... More

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Musiclady17, It is a joy to hear such positive feedback from a Top Contributor on TripAdvisor! We can't thank you enough for your kind words and for taking the time to share your experience with others. So glad your second visit was enjoyable and relaxing, and that you enjoyed the unique, retro decor. See you next time! Warm Regards, Melanie... More

Huntingdon Valley, Pennsylvania
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were very disappointed with our stay during Labor day weekend. After checking in to our room, we found out that the air conditioner was very noisy. Called the front desk, and few minutes later Mr. Whitfield from guest services showed up to move us to a different room, was very apologetic and offered us some bonus points for our... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear bonbonbon3, Thank you for your honest feedback. I am truly sorry for your unsatisfactory experience with us and that the A/C unit in your room caused a disruption during your stay. Most of all, I regret that we did not meet or exceed your expectations for a Crowne Plaza hotel. Thank you for your kind comments about Mr. Ryan... More

Manalapan, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This Crowne Plaza is more than just another hotel. Was greeted by very friendly desk staff, given a room on the executive floor, and asked if there was anything else that I needed several times. The room was a good size, 2 doubles, with outlets right next to the bed that were very accessible. The hotel has a bar in... More

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear matthtravels, We are so very grateful for your thoughtful review! Thank you for taking the time to really share your experience and recognize our customer service team. It is our goal with each guest to meet and exceed expectations, and so rewarding to hear your comments. So glad you've decided to make us your home when visiting the MetroWest... More

scarsdale
1 review
5 of 5 stars Reviewed 2 weeks ago

My Husband and I had a 4 night visit followed by a 3 night visit at the Crowne Plaza Natick in August 2014 . It was one of the FINEST hotel experiences we have had . And we have traveled extensively! From the graciousness of the personnel (Lovely Melanie Fass made our stay a home away from home) and Bret... More

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Judcor, Thank you so much for your kind, thoughtful feedback on the hotel and of course lovely comments on our staff! I have shared your nice words with Bret, Felicia and the rest of the team here and we really appreciate you noticing. It was such a joy meeting you and seeing smiling familiar faces each day. We're glad... More

New York, NY
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this Crowne Plaza in Natick 3 years ago. The rooms had just been renovated and the lobby was still under construction. I was very impressed and looked forward to seeing the hotel again with the completed renovation. What a disappointment. The hotel has a retro Jetsons/Brady Bunch late 60s/early 70s vibe. The lobby and hallway decor and... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Juniper19, We appreciate you taking the time to share your comments. I am truly sorry you had a negative experience with us and for the condition of your guest room and facilities. We know you have many choices for hotels in the Natick area and I regret that we did not meet the level of quality you have come... More

Weymouth, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We used to live in Weymouth and came down to visit friends and family in the area. We loved the decor for the nostalgia and vibrancy. The customer service was great! Very professional staff who went out of their way to assist us with a variety of requests. Although all were friendly, Bret and Melanie stand out as being exceptionally... More

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear imbizetbizet, Thank you for your kind words and 5-star review! It is an absolute joy to hear that we exceeded your expectations and made your visit memorable. I've shared your comments with Bret and the rest of our staff and we appreciate you taking the time to review your stay. It was great having the chance to meet you,... More

North Carolina
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was disappointed with this hotel. We brought our daughter to a nearby college to begin her freshman year and had hoped this hotel would be our "go-to" place upon any future visits. After spending two nights here, I would try very hard to stay elsewhere, unfortunately. The carpets in the elevator, our 5th floor and in our room were... More

Was this review helpful? Yes 2
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear cubamom, Thank you very much for your honesty and taking the time to provide us with this feedback. We appreciate your loyalty as a Platinum Elite Member. We sincerely apologize for all the little issues you encountered during your stay, including the condition of your guest room, amenities and carpet. We greatly appreciate you taking the time to share... More

Wells, Maine
Contributor
19 reviews 19 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We've just returned from two nights at the Verve Crowne Plaza in Natick and very much enjoyed our stay. Although it lists itself as Boston - it is quite a distance away. About an hour by train and MTA or about 10 miles to the nearest MTA station. It is better known for it's very large shopping mall directly across... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Valued Guest, We appreciate you taking the time to review your stay, as well as your wonderful feedback on our remodel and unique decor and vibe! We are glad to hear you found the Pantry Table buffet had much variety and that you enjoyed your hot breakfast. The Natick Collection is the largest retail concentration in New England and... More

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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