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Crowne Plaza Hotel Boston - Natick

3.5 of 5 1360 Worcester Street, Natick, MA 01760
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Crowne Plaza Hotel Boston - Natick
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Crowne Plaza Hotel Boston - Natick
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326 reviews from our community

Traveler rating
    162
    86
    45
    17
    16
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93
47
16
122
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lugano, Switzerland
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed there for one night. Room very spacious, clean. Wa there only late at night and leaving early. Minor remark: I tried to get some drinks from the automatic vending machine, not having small bills I tried to change 50$ at the front desk but at night it wasn't possible.

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Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I've stayed here multiple times in business. hotel has a retro vibe. Room has always been clean. Hotel has a business center and a small gym. It also has a restaurant but I've only ate there for breakfest. Hotel is close by to other restaurants.

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ckerber, Thank you for your comments and for always choosing us when you visit Natick! We are glad to hear your positive feedback on the retro decor and our comfortable, clean rooms. In the future, we welcome you to visit our Pantry Restaurant or Violet Thorn lounge for a quick bite to eat and a great place to unwind.... More 

Albany, Oregon
Top Contributor
93 reviews 93 reviews
40 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

The Crowne Plaza is conveniently located in Western Boston. Nearby is an excellent mall and many great food choices. Check-in was seamless and I was up in my room (after a very long day) in less than 5 minutes. The room was a tad small, but well appointed and a great place to relax. The bathroom had been re-modeled to... More 

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Alan J, Thank you for your great review! We're happy to hear you had a wonderful visit and had a quick, yet friendly check-in after a long day, and found our rooms well appointed for your needs. We hope you will choose us again in the future whether traveling to Boston for business or leisure. Happy Holidays and thank... More 

Truro
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 days in November as part of a bus tour(sports week-end). The room was very nice although I found it a bit small with not much room for the suitcases. The lobby area was very bright and colorful and the staff was friendly and helpful. There is a Starbucks in the lobby as well as a... More 

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Carole L, Thank you for your feedback! We're so happy to hear you enjoyed your time in Natick and had a chance to explore the area and do some shopping, using our complimentary shuttle! Thank you for pointing out our fabulous decor and clean, inviting lobby area, and most importantly our hotel staff! We hope to welcome you back... More 

ny
Contributor
19 reviews 19 reviews
16 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were visitng our family in Boston, and choose to stay at " The Verve",otherwise known as , The Crown Plaza Natick.We have stayed here many times over the last few years, as the staff, service, rooms and ease of getting on the highway to Boston is great. The rooms are spacious and modern . We are members of the... More 

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear 1diva, Thank you very much for your glowing feedback! We are thrilled you have made us your home over the past years and appreciate your loyalty when searching for hotels in the area. As valued IHG Rewards Club members, thank you for choosing us and I'm glad you got to enjoy our complimentary high speed internet access. I have... More 

Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room is comfortable and the staff friendly. Yesterday, Housekeeping came in to straighten up but did not replenish coffee, or leave us with any washcloths or lotion. It was after midnight when we got back and discovered this so this morning I left them a note propped up again at the pillow on the unmade bed.....which was still there... More 

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear theonewhogetsaway, Thank you for taking the time to provide us with your candid feedback. Please know we take these comments very seriously and cherish any opportunities to improve our services for our valued guests. I am very sorry that the housekeeping service has fallen short of the quality of service you expect from the Crowne Plaza brand. Your satisfaction... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I had an unimaginable situation in which my venue canceled on me due to overbooking, ten days before my wedding. When I contacted the Crowne Plaza Natick, the banquet manager met with me right away, went over my previously “designed” reception and bent over backwards to make it all happen and within my budget. Her staff were also extremely helpful... More 

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Anne S, Thank you for your wonderful feedback!! We're so glad our staff was able to assist in your unimaginable situation by putting together your dream wedding! We have a spectacular banquet and catering team and I am so happy to hear everything worked out in the end. We appreciate your comments on our staff and of course, the... More 

San Diego, California
Top Contributor
93 reviews 93 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 17, 2014

For a slightly upscale price I expect everything to be upscale. This Crowne Plaza mostly delivers, but does nothing special that would warrant five stars. The staff was helpful and pleasant, the room was clean and well furnished, but my first-floor location was very near to function rooms. A wedding that went on way into the evening made so much... More 

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear happycamper690, Thank you very much for taking the time to share your kind feedback from your stay, and recognizing the great customer service you received. I apologize that your stay was disrupted due to noise next door; if you are returning in the future I would like to share that we do have a quiet zone. We are very... More 

Newton, New Jersey
Senior Contributor
46 reviews 46 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 10, 2014 via mobile

meeting rooms are fine, food is good but the hotel areas are worn. The carpets are dark and out of date even though they replaced them not long ago. Rooms are ok. They have redone the lobby but it still is not very attractive and hard to navigate.

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear allenha, Thank you for your honest feedback from your recent stay. We are continually making improvements to our property, including the public spaces and guest rooms, and always looking for improved ways to serve our valued guests like you. We're glad to hear you had a positive experience in our banquet facilities during the event you attended and hope... More 

NYC
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 3, 2014

Nice location if you are visiting any number of colleges in the area- its across from the mall and down the block (use the back way) from Legal Sea Food. Staff was very friendly. We were on the 4th floor which had a Keurig coffee machine in the hallway. But it was out of coffee pods both times we wanted... More 

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear mommyspice, Thank you very much for taking the time to share this valuable feedback from your recent stay. We appreciate you choosing to stay with us while in Natick and know you have many options. I apologize about the coffee situation and I'm glad you were able to have a beverage from Starbucks before a long day of college... More 

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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