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Crowne Plaza Hotel Boston - Natick

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1360 Worcester Street, Natick, MA 01760
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Crowne Plaza Hotel Boston - Natick
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375 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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York, Pennsylvania
Level Contributor
89 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

Planned a last minute trip to Boston (for the weekend of the 4th of July) and had limited choices for hotels. Found this one, and we were happy we did. The rooms were clean & comfortable, and the rates were very reasonable. Our interactions with staff members at the front desk were all very good. We rented 2 rooms for... More 

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New York City, New York
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, comfortable, quiet local hotel with easy check in/out. We were entitled to a free buffet breakfast which was about average to below average, service was earnest but not as effective as one would expect.

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Annapolis, Maryland
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here as Boston hotels were booked solid. It was ok. I would not stay here again. Seems like it needs an upgrade in the rooms. Room was small and beds just ok. Breakfast place was weak too. Stay elsewhere

Was this review helpful? Yes 2
Louisville, Kentucky
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Visited this hotel for a conference and have to admit that its facilities are great. However, I was not satisfied with the staff at the reception desk. Had to wait for almost half an hour to get assisted because there was only one person who was helping out and that person was very slow. Other than that, loved the place.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Vicky K, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are glad to hear you approved of our facilities and loved our place. Please do accept our apologies for not being able... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We made reservations at this hotel months ago requiring adjoining rooms because we have four children. We were told we would be on the second floor in adjoining rooms. When we checked in we were told "sorry we don't have your adjoining rooms" we cannot guarantee this request. Huh? This is the reason we picked this hotel. They essentially gave... More 

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Strausm, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

Palm Harbor, FL
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

On the positive side the rooms were clean and the staff in the lounge was nice. Unfortunately this hotel suffers from a poorly trained and managed staff. They were nice enough but they were simply incapable of addressing or understanding basic issues. When we arrived at the nearby train station we called for our pre-arranged hotel shuttle. After waiting on... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Brad M, Thank you for your review regarding your recent stay with us. It is regrettable the level of service you received was less than satisfactory. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of... More 

Boston, Massachusetts
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The last time we stayed, it was simply the Crowne Plaza. It has been updated, the new restaurant, The Pantry, is welcoming, fun, clean and has an appetizing menu. The renovated bar looks gret, but have not yet had time to use it. The rooms are renovated and fresh. We had a problem with the TV and they fixed it... More 

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Palmyra, Virginia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 31, 2015

We stayed at this hotel as a way station for a family function in Boston. The rooms was very comfortable and clean. I paid a very good rate by booking a non-refundable reservation with a AAA discount and found I got a good value for my money. There is free wi-fi that was sufficient for my needs. There was a... More 

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Pawtucket, Rhode Island, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 31, 2015

We stayed overnight after attending a function at the hotel. The service and food at Pantry were less that adequate. The room was fine, but could have been cleaner--the corners of the bathroom were dusty, toothpaste splatter from a previous guest spotted the bathroom wall, and the drawers in the dresser could have used a good cleaning/vacuuming. Rugs in the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear PStGermain, Thank you for taking the time to review our property. I am pleased to note that you liked the convenient location of the hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able... More 

Gladwyne, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 28, 2015

Very easy to get to and fro. Highly conveniently located. Terrific Front Desk staff. Lot's of parking. Across from terrific WWII museum. Used hotel as convenience while visiting family. King bed outstanding If you're seeking old-fashioned charm, the Crowne Plaza chain isn't it. Furniture simple and, in my opinion, harkens back to Soviet style. Otherwise fine.

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