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All 5 Natick hotels

Crowne Plaza Hotel Boston - Natick

3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760
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Ranked #2 of 5 Hotels in Natick
A recent review
4 of 5 stars reviewed 4 days ago
Veronica O
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310 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Hosted baby shower. Staff was excellent. Professional party planning team ensures every detail is perfect. If you are planning an event be sure to work with the following staff: Ask for Event planner: Michelle Nichols She is spectacularly responsive, hard working and enthusiastic. Every detail we arranged was set up for my event. Every phone call was returned. Could not... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The ambiance was really good. The reception people were really good and helpful. The food was a little weird but not that bad. Russell (The Best), Joe, Josh, Gerrard, Ryan, Brett, Holly (bar tender) and more (these are the names I remember on the top of my head as of now). These were really good. Room service was timely and... More

Was this review helpful? Yes 1
Waterford, Ireland
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

great location, across the street from Natick mall. Staff are friendly and breakfast is decent. The bar is a little odd. Seems like it was decorated by a biker, and its a complete lottery if the drinks you get match what you order, but overall I recommend this place to anyone looking to the Natick area.

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ken m, Thank you so much for taking the time to review your stay! We sincerely appreciate your kind comments about our excellent customer service team, and glad you found our location to be convenient to shopping and area restaurants. We look forward to seeing you again if you return to the Natick area! Best Regards, Melanie Faas More

new york,ny
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

nice hotel, comfortable beds. I got a very good nights sleep. Funky bar, front desk staff was very polite. The only negative was that the hallway carpet was stained and the wallpaper had scratches on it. This was the second time i stayed at this property and will again.

Was this review helpful? Yes 3
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ale722, Thank you for your review and sharing your great comments on our comfortable beds! We are so glad you had a good nights rest while staying with us. We are in the process of making some improvements to our facilities including the hallway areas you mentioned. Thank you again and we look forward to your next visit! Best... More

Springfield, Massachusetts
Senior Reviewer
8 reviews 8 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were there for my niece's wedding. Great rooms and pretty good service. The room was nicely appointed and the beds were very comfortable. Free wifi if you're a member if their rewards program. The staff was friendly and competent. Minor complaints...we had a very difficult time finding a luggage cart to help get luggage in/out. 1. There only seemed... More

Was this review helpful? Yes 2
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear 927LarryS, Thank you for taking the time to share your experience at the Verve. We're delighted you had an enjoyable time at the wedding, and found our rooms comfortable and well suited for your needs. I do apologize for the inconvenience and difficulty you had in finding a luggage cart. We do have three carts and while all are... More

Skaneateles, NY
Top Contributor
81 reviews 81 reviews
44 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our second stay at the Verve in Natick. The value is incredible. Very clean, pleasant rooms, comfortable beds, beautiful bathrooms with good water pressure. The lobby areas and hallways are very interesting. Lots of retro decor with movie and pop culture references. We get a kick out of it! The staff is very nice and we were able... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Musiclady17, It is a joy to hear such positive feedback from a Top Contributor on TripAdvisor! We can't thank you enough for your kind words and for taking the time to share your experience with others. So glad your second visit was enjoyable and relaxing, and that you enjoyed the unique, retro decor. See you next time! Warm Regards, Melanie... More

Huntingdon Valley, Pennsylvania
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were very disappointed with our stay during Labor day weekend. After checking in to our room, we found out that the air conditioner was very noisy. Called the front desk, and few minutes later Mr. Whitfield from guest services showed up to move us to a different room, was very apologetic and offered us some bonus points for our... More

Was this review helpful? Yes 2
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear bonbonbon3, Thank you for your honest feedback. I am truly sorry for your unsatisfactory experience with us and that the A/C unit in your room caused a disruption during your stay. Most of all, I regret that we did not meet or exceed your expectations for a Crowne Plaza hotel. Thank you for your kind comments about Mr. Ryan... More

Manalapan, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Crowne Plaza is more than just another hotel. Was greeted by very friendly desk staff, given a room on the executive floor, and asked if there was anything else that I needed several times. The room was a good size, 2 doubles, with outlets right next to the bed that were very accessible. The hotel has a bar in... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear matthtravels, We are so very grateful for your thoughtful review! Thank you for taking the time to really share your experience and recognize our customer service team. It is our goal with each guest to meet and exceed expectations, and so rewarding to hear your comments. So glad you've decided to make us your home when visiting the MetroWest... More

scarsdale
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My Husband and I had a 4 night visit followed by a 3 night visit at the Crowne Plaza Natick in August 2014 . It was one of the FINEST hotel experiences we have had . And we have traveled extensively! From the graciousness of the personnel (Lovely Melanie Fass made our stay a home away from home) and Bret... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Judcor, Thank you so much for your kind, thoughtful feedback on the hotel and of course lovely comments on our staff! I have shared your nice words with Bret, Felicia and the rest of the team here and we really appreciate you noticing. It was such a joy meeting you and seeing smiling familiar faces each day. We're glad... More

New York, NY
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this Crowne Plaza in Natick 3 years ago. The rooms had just been renovated and the lobby was still under construction. I was very impressed and looked forward to seeing the hotel again with the completed renovation. What a disappointment. The hotel has a retro Jetsons/Brady Bunch late 60s/early 70s vibe. The lobby and hallway decor and... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Juniper19, We appreciate you taking the time to share your comments. I am truly sorry you had a negative experience with us and for the condition of your guest room and facilities. We know you have many choices for hotels in the Natick area and I regret that we did not meet the level of quality you have come... More

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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