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All 5 Natick hotels

Crowne Plaza Hotel Boston - Natick

3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760
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78%
Ranked #2 of 5 hotels in Natick
A recent review
3 of 5 stars reviewed yesterday
Noelle L
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  • Reviews (287)
  • Photos (43)
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287 people have reviewed this hotel

Traveler rating
    147
    74
    35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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  • German first
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English first
1 review
3 of 5 stars Reviewed yesterday NEW

We came to this hotel because they had a great rate on Hotels.com. When we walked in the atmosphere was fun and the music was great, staff was very accommodating and helpful, (thanks Javon)! Room service prices were reasonable and there are great diners near by (j&m diner). Good experience for the price. Now for the stuff they can work... More

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Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel was renovated recently and they did an amazing job. This is on route 9 in natick, ma. and it is worth every penny. I think i paid a little over 100.00 for one night. The rooms are trendy and the hotel itself has a lot of character to it. They have a nice lounge on the main floor... More

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear pvenna, It is wonderful to hear such positive feedback from a Senior Contributor on TripAdvisor! Thank you for reviewing your stay and your experience in the Violet Thorn, as well as your comments on our guest rooms. I am glad you found them comfortable, spacious and well suited for your needs. Also, we are pleased to hear your great... More

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel has renamed itself "The Verve" hotel. When I drove into the parking lot and first saw this property I was not impressed. After spending 3 nights for a conference I can tell you that I am definitely not impressed. At best this is a weak 3 star property. The common area decor is of times gone past with... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Biztraveler2222, Thank you for taking the time to share your feedback. We have undergone some major renovations and I am very glad you found the rooms well appointed and bed comfortable. We strive to deliver efficient and exceptional service to all our guests and I regret that you did not have an easy check-in, and on top of this... More

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Melanie, Stephanie, Russell and the whole team at Crowne Plaza in Natick set an exemplary model for customer service. I made last minute arrangements and the whole staff went to amazing levels to make sure I was well taken care of from the time I arrived at Logan. Truly outstanding. Hats off to you! Job well done.

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Michelle B, Thank you for your wonderful 5 star review! I am so glad to hear our customer service team exceeded your expectations and that you enjoyed your time with us. I have passed on your kind compliments to Russell, Stephanie, and the rest of the team. It was great having the chance to meet you and we hope... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I am writing this because of OUTSTANDING service by Russell of the bell staff. He was incredibly kind and helpful. I was traveling with my 86 yr old mother and 17 yr old daughter with wausau too much luggage and he made it an effortless and truely wonderful experience for us by his kindness, both in his shuttle service and... More

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear marianne m, On behalf of our entire team, thank you for your fantastic comments on the service. It is so nice to hear this type of feedback and I’m glad that Russell and Dylan made such a positive impact on your experience with us. We hope to see you again in the future if your travels bring you back... More

San Antonio, Texas
Top Contributor
87 reviews 87 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a beautiful hotel located in an excellent location in Natick, very close to lots of shopping restaurants, it's a little tricky to get to depending on what direction your coming from but once you arrive it's worth the search. Nice coffee shop inside the hotel. The rooms are large and clean the bed was so comfortable I didn't... More

Was this review helpful? Yes 3
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Jill V, It is a treat to hear such positive feedback from a Top Contributor on TripAdvisor; we thank you for your glowing 5-star review! I apologize you had a bit of difficulty finding us at first. I am glad you found our rooms spacious and the beds comfortable, and our 24-hour fitness center suited for your needs. Our... More

Bealeton
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I made my travel arrangements with little notice & this hotel accommodated me with the most friendly & attentive staff! I had a beautiful suite & an incredible nights sleep. I plan on asking them where they purchase their pillows. I woke up in the exact same position I fell asleep in & that's a rarity! Great place to stay.... More

Was this review helpful? Yes 6
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Jacquelin R, Thank you for your 5-star review! We are so glad you were thrilled with your choice and enjoyed your stay in our beautiful, newly renovated suite! Thank you for sharing this and most of all, sharing the exceptional service you received from our staff. Please reach out to me directly at your convenience and I would be... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Don't waste your time with this hotel, its overpriced and the staff was abrasive. They offer a free shuttle from the train, the shuttle was half an hour late so be careful when running on a schedule. The free breakfast was terrible, the staff was so rude to me when pressing me for my free breakfast card and only repeated... More

Was this review helpful? Yes 1
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Nila B, Thank you for taking the time to review your recent stay. I apologize that your expectations were not met regarding our complimentary shuttle service and that it caused an unexpected delay in your plans. We do our very best to accommodate all our guests in a timely manner, on a first come first serve basis. Being a... More

Lady Lake
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staff at Hotel was a 5. Room was a 4, Gym one of the best I have been a 5. Carpet in hallways stained and un appealing, no free food in lobby, cookies, fruit, coffee, no am breakfast, For what they charge, some of this they should offer. If you need location, only reason to stay.

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Michael B, Thank you for sharing your wonderful comments about our staff and 24-hour fitness center! Since we are a full service hotel that operates within Crowne Plaza brand guidelines, we are unable to provide some of the amenities you mentioned. We do offer several hotel packages that you may be interested in booking for your next trip. If... More

Springfield, Massachusetts, United States
Reviewer
5 reviews 5 reviews
1 of 5 stars Reviewed 5 weeks ago

My Daughter an her friends drove up from Tucson Az. There where four of us an we book are room in Feb. We ask for two double beds an when we got there they only had us in a room with (1) one double bed an they said they could give us a rollaway bed . So one of us... More

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Carl S, I apologize for the situation your daughter experienced upon arrival to the hotel. If you have the chance, I'd like the opportunity to discuss the situation with you in further detail. Please give me a call at 508-653-8800, or I am reachable by email. Thank you for sharing your feedback, and have a wonderful day! Best Regards,... More

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Additional Information about Crowne Plaza Hotel Boston - Natick

Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
Number of rooms
251

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