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All 5 Natick hotels

Crowne Plaza Hotel Boston - Natick

3.5 of 5 Hotel   |   1360 Worcester Street, Natick, MA 01760
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Crowne Plaza Hotel Boston - Natick

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78%
Ranked #2 of 5 hotels in Natick
Certificate of Excellence 2013
A recent review
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264 people have reviewed this hotel

Traveler rating
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    14
    14
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75
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Westchester
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for a family event and was pleasantly surprised by a very nice redesign of the rooms and the common spaces. Took the T into Boston, was an easy (though 25 minute) ride. Overall, if you need to be in Natick Mass, stay here. Called the Verve Crown Plaza.

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Natick, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Wow! Where do I begin? I booked a one night stay during Valentine's day weekend for myself and my husband of 10 years as a surprise night away from the kids. Unfortunately, I booked it through Expedia and there was a huge snow storm that weekend keeping us homebound with the kids. After going back and forth with Expedia to... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Amy A, We are thankful for your glowing feedback and honored to serve guests like you! Your wonderful comments have been shared with Felix, Markus and Paulina and I'm so happy to hear they were able to make your experience a memorable one. Thank you for sharing your comments on our guest rooms, restaurant, and customer service with other... More

ny
Contributor
15 reviews 15 reviews
14 hotel reviews
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We found the crown Plaza Natick ( The Verve) last year and have stayed here several times since then, when visiting family in Boston. It is very conveniently located near the Mass Pike so getting into town takes about 20 minutes, depending on traffic. The property is immaculately kept, and the staff has always been very gracious to us.The rooms... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear 1diva, We are so pleased you had an enjoyable stay and delightful interaction with our staff! I'm so glad we were able to remedy the situation. Thank you for taking the time to share your wonderful comments with others. We hope to welcome you back upon your next visit! Best Regards, Melanie Faas Assistant Guest Services Manager More

East Hartford
Contributor
17 reviews 17 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I returned to this hotel for the first time after several years. The hotel has been renovated and has a great new look. The staff were very helpful and although we were there for only one night we are sure to return the next time we are in the Boston area.

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Cthusky322, Thank you so much for trying us out again! We really enjoyed having you and your wife stay at the hotel and are glad you had a delightful experience. We hope to see you again soon! Best Regards, Melanie Faas Assistant Guest Services Manager More

Hoboken, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

I would like to say thank you to Melaine she was amazing. She helped me in my travels get to the hotel since I was lost. She was calm in a crazy point of my travels. Thank you for getting me their. You are lucky to have amazing associate to represent your Hotel. Jill Weber

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Jill W, Thank you for sharing your wonderful comments! I really enjoyed helping you find us and having the chance to meet you! We hope to welcome you back soon! Best Regards, Melanie Faas Assistant Guest Services Manager More

Senior Contributor
25 reviews 25 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You really have to see past the ugly exterior, tradesman-like entrance and bizarre retro-public area to get inside and enjoy this hotel, as initially, we wondered what we booked into. The initial greeting on the reception also did not encourage us,as we were treated to that slightly arrogant, off-hand maaner that Americans sometimes show when dealing with Europeans. The positive... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Euan M, It was a pleasure having you here with us! We are happy you had the opportunity to take advantage of the fabulous shopping centers nearby. Thank you for sharing how pleased you were with our new Executive Floor rooms. We hope to see you again in the future! Best Regards, Melanie Faas Assistant Guest Services Manager More

2 reviews
5 of 5 stars Reviewed March 14, 2014

I stayed here many times for multiple days in 2013 for Business purposes. The entire staff was a great group of people. After the first couple times staying there, they remembered our names and welcomed us back each time. Melanie, the guest services manager at the front desk is fantastic. She was always very helpful to all of us. There... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Karlene W, Thank you! I am pleased you found our rooms to be clean and comfortable and would like to thank you for sharing this with others! It was truly wonderful getting to know you and your team, and so nice seeing familiar faces each day. I really appreciate your very kind and thoughtful comments and have shared with... More

1 review
5 of 5 stars Reviewed February 9, 2014 via mobile

Stayed on the executive level and the room was fantastic. Decided to take the shuttle to the mall. Russell, our driver, was the best. He took an experience that could have been negative (the hotel ran out of the gift cards that were included in the package we purchased) and made it extremely positive. He went into the mall with... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Zachary R, We appreciate you sharing your glowing review and wonderful comments about Russell, our Bell Captain. He is a great asset to our team and I am happy, yet not surprised, he was able to turn your experience into a memorable one! I'd like to extend my apologies for the initial situation regarding the gift card, but am... More

Boston
1 review
5 of 5 stars Reviewed February 4, 2014

It was fantastic working with the fantastic staff at the Verve Hotel to plan my son's Bar Mitzvah! Planning a large party can be very stressful, but the managers, Sherry and Deborah were so upbeat and organized that it was actually a pleasure the entire way through. The chef was first rate and we received many complements on the meal.... More

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Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear arnoldgreenwood, We are so glad to hear of your wonderful experience hosting your son's Bar Mitzvah at the Verve! Sherry and Deborah are certainly the best and a pleasure to work with for any occasion, I'm happy they made a stressful process much easier! I have passed your kind comments on to our banquets and catering staff. Thank you... More

boston
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 19, 2014

Leisure stay in late December. Check-in was curt and unfriendly - with non-existent IHG platinum recognition. (Unusual - most other IHG hotels, including Crowne Plazas, give me a free bottle of water or some other way of recognizing frequent stayer). I think the frequent guest relations manager is not doing their job. Maybe they don't want frequent guests? Room was... More

Was this review helpful? Yes 2
Melanie F, Guest Relations Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear sudburyswimmer, We truly appreciate your feedback regarding your stay with us. I apologize that at check-in you were not recognized as one of our valued Platinum Elite Members of IHG Rewards Club. Our Guest Services team is dedicated to welcoming back our repeat guests and has made this a top priority, while introducing some new exciting changes. Above everything... More

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Additional Information about Crowne Plaza Hotel Boston - Natick

Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston
Address: 1360 Worcester Street, Natick, MA 01760
Phone Number:
Location: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Natick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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