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Crowne Plaza Hotel Boston - Natick

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1360 Worcester Street, Natick, MA 01760
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Crowne Plaza Hotel Boston - Natick
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Crowne Plaza Hotel Boston - Natick
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349 reviews from our community

Traveler rating
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    17
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133
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sellersburg, IN
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very welcoming with many amenities. They furnish a first come, first served shuttle to any store or restaurant within about a 5 mile radius of the hotel. The rooms are top-notch and the little coffee shop served sandwiches, Starbucks Coffee and ice cream. The front desk employees were very pleasant and knowledgeable.

Was this review helpful? Yes
Stephanie C, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Cathy R, It was a pleasure to welcome you to the hotel for your stay with us! It is great to hear that you had a chance to enjoy our complimentary shuttle and enjoyed the specials we had in our coffee shop during the conference we were hosting. We look forward to welcoming you back in the near future!... More 

Houston, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While everything has room for improvement, this hotel is one that has only improved their brand! I routinely stay at this property for business related travel, and can say that the food is a solid "good", staff is excellent, and rooms are clean & modern. My only complaint is that weekends get pretty rowdy and loud, especially when their is... More 

Was this review helpful? Yes
Stephanie C, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Jason G, It is wonderful to hear that you’ve enjoyed your stay time and time again. We pleased that we have met your expectations! Thank you so much for your feedback. See you soon! At Your Service, Stephanie Chueng Front Office Manager More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a useful place to stay for work. The rooms are very clean and comfortable and reasonable value for money. Check in/ out is easy. Close to an excellent shopping mall The food isn't great so you are better off having breakfast in Starbucks and supper in the mall or at Legal if you want to stay in Natick... More 

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Rachel M, Thank you for taking the time to rate your experience. We appreciate you telling others about our clean rooms and convenient location in Natick. I am disappointed to hear about your poor experience in our restaurant and would like to speak with you regarding your experience to gather more detail. Please contact me at mfaas@distinctivehospitalitygroup.com or 508-416-1350.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed for a weekend getaway. Awesome location...great service from the moment we walked in....superb breakfast! Clean room...large flat screen! Would definitely return to this hotel!

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Momoreed1980, Thank you for your wonderful feedback and kind remarks on our staff. We're thrilled to hear you and your husband enjoyed your weekend get away, and got to enjoy breakfast in our Pantry Restaurant. We look forward to seeing you again in the future for another great stay! Best Regards, Melanie Faas Assistant Guest Services Manager More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was OK. It looked like they had just remodeled but it reminded me of a cheesy Orlando kids hotel. The rooms were very small. Honestly for the price I was expecting a little more. Staff was pleasant which is always a plus. I would stay here again since it's pretty close to everything.

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Maritsa Y, Thank you for your time and feedback. We appreciate you letting others know about our convenient location and friendly staff. We look forward to seeing you again next time you are in Natick! Best Regards, Melanie Faas More 

Hyde Park, New York
1 review
5 of 5 stars Reviewed February 22, 2015

My wife and I recently spent a short trip to Boston and decided to stay a bit outside the city and found The Crown Plaza in The Natick area near Boston. Pulling up we definitely got the Retro vibe with little bits and pieces from the 50's through Modern day. It was very tasteful decor in a fun and chic... More 

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Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear ScottnRhapsody, Thank you so much for your enthusiastic, thoughtful feedback! We're so happy to hear you and your wife had such a great stay with us and enjoyed all that the Verve has to offer, from the funky decor to our delicious food! We appreciate you recognizing the outstanding customer service you received, along with the attention to detail.... More 

Milton, New Hampshire, United States
Contributor
18 reviews 18 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 21, 2015

The staff is very friendly, I love the looks of the hotel. Rooms are nice. Beds are comfy. Just a very nice overall atmosphere. Pet friendly. Check in was really fast. I miss having a swimming pool amd jacuzzi to relax in but I can live. There's a dinner place called thePantry I'm goingto try later.

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Tammy M, Thank you for your feedback from your visit! We were very happy to read your great comments on our staff, comfortable rooms, and unique atmosphere and decor. The Pantry Restaurant is certainly a “can’t miss” with its Julia Childs inspired theme. We look forward to your next visit to the Verve! Kind Regards, Melanie Faas More 

Boston, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 21, 2015

I am someone who travels pretty frequently and the staff at the Verve Crowne Plaza Natick are simply the best ready to help with any and all needs and extra polite ...Thank u too Fran, Brett, Stephanie, Melanie, and Russ u guys made our trip memorable

Was this review helpful? Yes
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Matt P, As a seasoned traveler, we were very happy to read your wonderful comments from your recent stay with us. Thank you for recognizing our wonderful team in their efforts in making your trip a truly special one! We look forward to seeing you again soon! Thank you again for your time in reviewing your visit! Warm Regards,... More 

Norwalk, Connecticut
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 17, 2015

We arrived at around 6:30 PM, in the middle of a freezing snowstorm. We pulled in up front and a nice gentleman asked if we needed help. My husband checked us in and we were upgraded to the 7th floor, a double double room. We waited in the lobby while they got our room keys, etc. our kids loved the... More 

Was this review helpful? Yes 1
Melanie F, Assistant Guest Services Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear Momof2LilOnes, Thank you so much for your very kind feedback! We’re so glad you enjoyed your recent stay and loved the unique décor throughout the hotel. The upgraded Executive Level rooms are beautiful and we are thrilled you thought they were well appointed and spacious. We appreciate you recognizing our bellman and the warm, friendly greeting you received. Also,... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2015

I was introduced to the IHG hotel group for a business trip to Natick, MA. It was a great introduction and even led to my choosing another of their property at my next business trip in San Francisco. Staff is very warm and friendly, greeting all who enter their property. The Pantry offered good food and ambience, with attentive service... More 

Was this review helpful? Yes
Stephanie C, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review

Dear R G, We are beyond elated that you enjoyed your stay with us! Thank you for sharing your experience. We hope to see you in the near future in the Boston-Natick area. Have a wonderful trip in San Francisco. At Your Service, Stephanie Chueng Front Office Manager More 

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