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All 9 Marlborough hotels

Holiday Inn Hotel & Suites Marlboro

3.0 of 5 Hotel   |   265 Lakeside Avenue, Marlborough, MA 01752
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Holiday Inn Hotel & Suites Marlboro

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Ranked #5 of 9 hotels in Marlborough
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
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78 people have reviewed this hotel

Traveler rating
    15
    32
    18
    10
    3
See reviews for
18
5
10
42
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed at the hotel April 16 through 17th 2014. I had read the prior reviews of this hotel and was leery. My stay was absolutely wonderful and the staff was great. My room was very clean. I was part of a program held at the hotel and the banquet staff was wonderful as well.

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Montreal, Canada
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 1 week ago

The location is great, the building is all right (although it took me almost 10 minutes to get from my room to the front desk). The front desk is efficient. Now for the problems: 1. Upon check-in, after a long walk to my room, I opened the door just to be hit in the face by a furnace-like air. Somebody... More

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Boston, Massachusetts
Top Contributor
117 reviews 117 reviews
18 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Holiday Inn for location (mid way to our trip to Ct) and right off rte 495. Also about 5-10 minute drive to many good restaurants. Front desk clevans as very pleasant and accomodating. We were upgraded to a good sized suite on 4 th floor since we're are IHG International Ambassdor level . Hotel was very busy... More

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Marilyn K, Thank you for being an IHG Rewards Club Ambassador member and for leaving us a feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, comfortable rooms and featured amenities. It's regrettable to hear that your stay was... More

Hopewell Junction, NY
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 3, 2014

Stayed at this hotel the weekend of March 1st. Hotel staff was very hospitable and patient with a hotel full of hockey players. My big complaint is regarding the sleeper sofa mattress. It was the worst sofa I have ever slept on. The springs were coming out and jabbing me in the back. I called the front desk and they... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Travelmom555, I would like to thank you for taking the time to share your experience with our friends. I'm happy you and your family felt welcomed by the staff however it is disappointing to hear about your experience with the sofa bed mattress. There is always something we can improve upon and we will look to improving that area... More

Auckland, New Zealand
Top Contributor
159 reviews 159 reviews
56 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed March 2, 2014

As others have noted this building is in dire need of repair. The pool should be closed not used. The bar is dingy and not something I would trust to get drinks or food from. The elevator makes noise as if it is about to give up. The staff is friendly and accommodating, but they cannot make up for these... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Applejuice12, We are very sorry you did not enjoy your stay with us; Our goal is always to provide a great guest experience and while it sounds like our staff did a nice job, our building did not impress you. We appreciate your comments and hope you will reconsider your decision in the future. Warmest Regards, Ms. Jahayra Santiago... More

Camden, Maine
Top Contributor
85 reviews 85 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 19, 2014

Stayed here a snowy night in January. Warm, inviting, convenient little restaurant and bar, passable food and excellent service. only complaint a noisy heating system, going on and off all night. Comfy bed and excellent HD television made for a cozy evening.Got great price on Priceline? Would definitely stay again.

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Flyeroli, Thank you for the kind words; We are thrilled you enjoyed your stay while in Marlborough and we look forward to your next trip back. Warmest Regards, Jahayra Santiago General Manager More

Kingston, NY
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 14, 2014

Like most Holiday Inns, this is a property that has clearly been around for a number of decades. In a competitive corridor of more recent hotels, management is clearly trying to keep up. The front desk staff, especially Luvia, was extremely welcoming and courteous. I was quite gratified to have my advanced IHG Rewards status acknowledged with a room upgrade.... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Upthehudson, Thank you for the fair and detailed review of our property during your last visit to Marlborough. You are absolutely correct, we are proud to say that we have stood the test of time here at the Holiday Inn Marlborough and we know that at the end of the day...the true value that separates us from the rest... More

Clinton, New Jersey
Top Contributor
61 reviews 61 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 1, 2013

The rooms were very nice and clean - for the most part. Yes, I suppose someone will write back that "we should have told them" but there are certain things that you just go "ew!" and clean up yourself, swearing about the maid (the stain was dried so none of us "missed" it was clearly a lazy maid). Along the... More

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear 3rh, I am sincerely grateful for the 4 stars and the detailed review! You obviously read the previous reviews and compared them with your experience before deciding on the 4 stars versus 3 stars. As you can tell by my responses, I too read and take them very seriously; discussing them in detail with my staff as I have... More

NJ
Top Contributor
79 reviews 79 reviews
35 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 22, 2013

THis hotel never seems to get it right. TV needed to be switched on 3-4 times before showing a picture, hot water took forever, heater is noisy, no coffee in lobby. Room was nice and comfortable. Can't be long now before it becomes a Ramada Inn

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GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Jwolfgang9, Thank you for your honest review, it's appreciated! After our renovation 3 years ago you know the key is to stay on top of the issues as they occur. I hope you shared your experience with our staff as well on your way out of the hotel, if not, no worries we share every review with our team... More

Baltimore, Maryland
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 30, 2013

We were there for two nights with our teenage daughter. The room was fine and clean. It is a good location because it is minutes from both Southboro and Westboro , where we needed to be and right off 495. We went to the bar both nights and the bartender was rude, the drinks were horrible and there were no... More

Was this review helpful? Yes
GM265, General Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Lisa, Thank you again for sharing your experience, and as I mentioned on the last review earlier today on another site, we are sorry we failed to meet your expectations. Unfortunately, our bartenders are licensed and not allowed to serve drinks that are stronger. We understand that tolerance levels are different for everyone however we must be responsible in... More

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Additional Information about Holiday Inn Hotel & Suites Marlboro

Also Known As:
Holiday Inn Hotel And Suites Marlboro
Holiday Inn Marlborough
Marlborough Holiday Inn
Address: 265 Lakeside Avenue, Marlborough, MA 01752
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 hotels in Marlborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Marlboro 3*
Official Description (provided by the hotel):
Bordering on the MetroWest region of the State, the smoke-freeHoliday Inn Hotel and Suites in Marlborough is at the Crossroads of New England in central Massachusetts. Situated on Rt. 495, minutes from Route 290 and the Mass Pike, Route 90, the hotel is surrounded by industry leaders in the fields of bio-tech, high-tech, finance and defense.We offer 153 well-appointed rooms and 20 spacious two-room suites. Suites feature a kitchenette, dining area, living room, and a king bedroom. Standard rooms include our kings and rooms with 2 double beds. Whether traveling for business or with family, our rooms are designed to fit your needs. Our 2nd and 3rd floor rooms are completely renovated with the rest of our rooms and suites scheduled for completion before summer. Hotel amenities include free parking, fitness center, indoor pool, restaurant, room service, lounge with pool table and big screen TV, on-site laundry, valet, ATM and business center. The hotel is completely smoke-free. Complimentary shuttle service is available to local companies as well as restaurants and shopping within a 5 mile radius. Downtown Boston, home of the Boston Red Sox, Bruins and Celtics and the TD BankNorth Garden, is within 40 minutes. Round trip van service to Logan Airport is available for a fee. Worcester, home of many colleges, the arts, hospitals and the DCU Center, is less than 18 miles away. The New England Sports Center is within 4 miles. ... more   less 
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