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Holiday Inn Hotel & Suites Marlboro

3.0 of 5
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265 Lakeside Avenue, Marlborough, MA 01752
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Holiday Inn Hotel & Suites Marlboro
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Ranked #6 of 9 Hotels in Marlborough
A recent review
3 of 5 stars reviewed 5 days ago
PattyannD Ronkonkoma, New York
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111 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ronkonkoma, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The building is run down after you leave the lobby. But their rooms were clean, modern and comfortable. It looks like they are working to repair things. The staff was very nice. Negatives, pool had film on the top of it, making it unusable. There was no hot tub. There was no normal morning breakfast that Holiday usually has. Because... More 

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Chicago, Illinois
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Basic, clean, efficient hotel, nicely situated close to 495N and downtown Marlborough. Compared to other local hotels, has the advantage of a nice breakfast buffet, and a good dinner menu at the bar. The food served by the bar is above average for this type of establishment. Staff is attentive and nice. While there are no bells and whistles, the... More 

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GM265, Front Office Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear TFI02139: Thank you for taking the time to review our hotel. We are so glad you enjoyed our breakfast and dinner restaurant. We are very lucky to have such a great Food & Beverage department that does an amazing job! We hope you come back the next time your travels bring you to the Marlborough area! Andrea Solomon Front... More 

Apple Valley, MN
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2015

Our company sends 3 people every year to the Northeast Gas LNG Fire school in Marlborough every year and this is the place where we stay at. The rooms are clean (but a little dated) and the staff is friendly. The bar/restaurant is reasonably priced. I wouldn't hesitate to stay here if I was traveling in the area. The only... More 

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GM265, Front Office Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Thomas K: Thank you for your recent review of our hotel! We are so pleased you stayed with us and enjoyed your time at the Holiday Inn & Suites of Marlborough. Our restaurant is great and we are glad you had the chance to dine in there! I have made note about the issue with the business center and... More 

Pune, Maharashtra, India
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 30, 2015

The room was clean and spacious, bed was comfortable. Quite surroundings and no disturbance. I will recommend this to any Business Traveler who wants a comfortable place to stay. The Breakfast was adequate to have one skip lunch.

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GM265, Front Office Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear JitendraGokhale- Thank you for your 4 star review! We appreciate your comments and taking the time to write about our property. We would love to have the pleasure to serve you in the future! Andrea Solomon Front Office Manager More 

Stockbridge, Georgia
Contributor
18 reviews 18 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 3, 2015

Nice hotel, right off the highway so it's easy to find. There is a restaurant and lounge in the hotel but if you're wanting to go off the property, there are a lot of places to eat close by. Rooms are average but comfortable and spacious.

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GM265, Front Office Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Thank you for your review of our hotel. We appreciate you taking the time to do this. I hope we can serve you again in the future! Andrea Solomon Front Office Manager More 

Tappan, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 20, 2015

We stayed here over blizzard and staff was really nice. Rooms were very clean. Restaurant in hotel had the basics which was fine for our purposes. Power stayed on during blizzard so that was great. Pool was a decent size and not too small like some hotel pools. Hotel staff very good at trying to keep noise levels down and... More 

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GM265, Front Office Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear mocokelly - Thank you for taking the time to review our property. We are happy that you enjoyed yourself during the blizzard here. We do have some great amenities - our pool and restaurant are a great asset to our hotel! We look forward to you staying with us again! Andrea Solomon Front Office Manager More 

Rochester, New York
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 18, 2015 via mobile

We were in town for a hockey tournament. The hotel was convenient to the New England Sports Center where the games were scheduled. The hotel was clean and rooms were large. We had a suite so there were plates, utensils, glasses/mugs, a refrigerator and microwave. Dish soap and sponge were available. I prefer a dish washing cloth versus sponge (or... More 

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GM265, Front Office Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear ptravels- Thank you for taking the time to review our hotel. We are so happy that you enjoyed your stay with us here at the Holiday Inn & Suites Marlborough. We are glad you had the chance to enjoy our suite - such a great room for a family! We do apologize about the pool towels - I have... More 

New York City, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 3, 2015

We are a family of four, stayed at the hotel on Nov. 21, 22, 23, 2014 as our kids' team had a synchro skating competition in the area. We have another competition there this week and will be staying at a different hotel. We had a problem with toilet during our stay in November and had to call front desk... More 

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GM265, Front Office Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Ann O - Thank you for your review of our hotel. We are very sorry that we fell short on your stay. I want to let you know that the management staff here takes all of these comments seriously and are working with our team to make sure we address all the issues you had. If you would like... More 

Travelers are raving about these Marlborough hotels

Fall River, Massachusetts
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 28, 2014 via mobile

I won a gift certificate from my job christmas party, so we decided before expiring. Is a slow season so the parking was available. Good location!!! The check in process was really quick and front desk agent Jared was very nice and smiling all the time he did a great job, kuddos for that!!! What I will suggest to the... More 

Was this review helpful? Yes 1
Central Maine
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 20, 2014

We and another couple spent a weeknight here. It is the oldest motel in town, but has been updated so well that we never would have known. The staff, particularly Louie at the front desk, were very helpful. Not the same can be said for the Grille. We had had a laege liunch so were kooking for just a littke... More 

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