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Holiday Inn Hotel & Suites Marlboro

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265 Lakeside Avenue, Marlborough, MA 01752
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1 room 1 guest
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Holiday Inn Hotel & Suites Marlboro
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128 Reviews from our TripAdvisor Community

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Traveler rating
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    49
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Walnut Creek, California
Level Contributor
107 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 stars Reviewed 1 week ago

I stay regularly in Holiday Inn properties in California for business. They have been consistent in California. This property in Marlborough is thoroughly worn out. Desperately needs an upgrade. The room was just fine, but the hallways are "beat up" and dark, the pool was not anything I wanted to use and the fitness center was the most limited I... More 

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Lakeville, Connecticut
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

We have used the Holiday Inn in Marlborough for the past few years for our Hockey Tournaments. They have always taken great care of us as a group and couldn't be more friendly. Renee Belanger took care of my group and was a pleasure to work with. We will be back again next summer. Thanks Dean Diamond ( Head Coach... More 

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Bel Air, Maryland
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Haven't stayed at many Holiday Inns, but this was close to a business I was visiting. Hotel staff were VERY friendly. All were smiling and seemed happy to help with any questions or needs. The room was decent sized and clean. The bed was not so great. When I layed down, it felt like I had just laid on a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Tom A, Thank you for taking the time to review your recent stay. I am delighted with your wonderful comments about our hotel staff. On the other hand, I deeply apologize for any inconvenience you had with some of our room amenities. I appreciate that you have brought this to our attention. I have shared your comments with our... More 

Grimsby, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This is probably the worst hotel experience I have had in the last 20 years, I usually stay at the other Marlborough Location, or the Milford location, but must have not clicked on the correct location: 1) Arrive at hotel and after going to the room , ( we had reserved a one room suite with King bed on June... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Klinton C, Thank you for writing a review on your recent stay with us. we truly regret the overall disappointment you may have had especially with the condition of the room provided to you. We have sent you a private message to obtain additional details regarding your stay. We hope to hear from you soon and be of further... More 

Travelers are raving about these Marlborough hotels

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 23, 2015

The room was very clean, but not the hallways. However, compared to other hotels our team has stayed at, this one really didn't meet my standards. The beds are very small, so don't think you're going to be able to be able to put two kids in the same bed. Barely enough room for the extra cot. Fan did not... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear C H, Thank you for taking the time to write a review about your stay with us. We are pleased that you found our rooms to be very clean and our staff to be very friendly. We strive very hard to make each and every guest's stay perfect, however, it appears we fell short of our goal during your... More 

Boston, Massachusetts
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 29, 2015

clean and quiet room. Common areas are dated without a lot of amenities. A reasonable price for the area thus don't expect lavish decor. Friendly service. Very good location with easy access to 495 without the noise. Beds were comfortable and towels/sheets were clean and soft. free internet and decent cable.

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Fort Wayne, Indiana
Level Contributor
18 reviews
6 hotel reviews
1 of 5 stars Reviewed June 23, 2015

Carpet was so dirty the bottoms of my white sox got dirty also. The shower exhaust fan does not work. The shower itself sprays is much water is leaks around the edges. The toilet does not stop running water into you jiggle to handle.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Steve0451, Thank you for leaving feedback about your recent experience with us. I am sincerely sorry to see that this stay did not suit your standards due to the maintenance levels on site being a disappointment. I'd love to regain your faith and our brand so I have sent you a private message in order to obtain more details... More 

Westfield, MA
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 20, 2015

No problem finding the place as it's directly off 495. The location makes it an easy drive to shopping or restaurants in Marlborough or Hudson. It's about a half hour north of Great Woods (Xfinity), all highway. Plenty of free parking. Be advised- there's a senior center in the very early stages of construction next door, though we didn't witness... More 

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Easton, United States
Level Contributor
3 reviews
1 of 5 stars Reviewed June 11, 2015

First know that I am a platinum member and this week will spend five nights in various holiday inns . I spend at least three nights a week sometimes more so I have good familiarity with what to expect . This hotel was very dirty - there was hair in my bed from someone let been there previously. the carpet... More 

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IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Marlboro, responded to this review

Dear Matthew E G, Thank you for being an IHG Rewards Club Platinum Elite member and giving us your feedback. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular the room cleanliness... More 

minnesota
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 10, 2015 via mobile

Why stay at this hotel... It's a cookie cutter Holiday Inn? The rooms have been updated and are standard fare. The restaurant is so so. The fitness center is eh ok. All stuff that you can find anywhere else. So why am I giving this place 5 stars well if are still reading its in the title. They did everything... More 

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