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Embassy Suites by Hilton Boston Marlborough

Certificate of Excellence
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123 Boston Post Road West, Marlborough, MA 01752
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Embassy Suites by Hilton Boston Marlborough
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435 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed today NEW

The staff are all very courtesy and friendly, the breakfast which is included is still very good and the rooms are clean. Unfortunately, the hotel is in need of a renovation. The mattresses are horribly soft and uncomfortable and the chair in my room was so warn out the cushion was practically non existant; when sitting, it felt like you... More 

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Saco, United States
5 of 5 stars Reviewed 5 days ago NEW

Full, fresh, "real" breakfast, great amenities. I was upgraded right away as a Diamond member and all the staff was friendly and eager to please. It's nice to have a separate room to work in and have a meal (vs. the bedroom).

Review collected in partnership with Embassy Suites Hotels

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Marlborough, Massachusetts
1 review
1 of 5 stars Reviewed 1 week ago

I am extremely dissatisfied with my very recent experience at Embassy Suites and will never stay at another Embassy or Hilton hotel again. After signing into a Room Block contract with Embassy Suites in Marlboro Ma for my recent nuptials, I was passed along to two different Sales Managers (both are no longer with the company). On the day of... More 

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BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review

Dear Bride F, I appreciate your review of your recent experience at our hotel. I'm very sorry for the turn of events which took place, especially on your very special day. In the eight years I have been at the property this has never occured. As I shared with your father on an earlier post and now with you there... More 

Bangalore, India
1 review
4 of 5 stars Reviewed 1 week ago

Best all facility hotel in Marlborough. The location of the hotel is good with many restaurants and shopping in the area. The shuttle facility in the hotel is a great value add. The evening snack at the hotel which is complimentary was good too.

Review collected in partnership with Embassy Suites Hotels

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La Crescenta, California
1 review
5 of 5 stars Reviewed 1 week ago

Traveling on business can be waring. This hotel offers great amenities and service for the area. Easy off the highway without the noise. Local eateries and markets for pickup. Plenty of room in suite so you don't feel like you are stuck in a hotel room.

Review collected in partnership with Embassy Suites Hotels

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New York City, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Travelled to the area with my son for a baseball tournament. Hotel was listed as a preferred hotel for the tournament and a few of my son's teammate's stayed here., From the minute I contacted the hotel for our reservation, the service was exemplary. Mary and David handled my reservation accommodating various changes and courteously answering my MANY questions. The... More 

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Brussels, Belgium
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and me stayed for one week. We liked our suite. It was very clean, modern and fully equipped ( kitchen with tea and coffee,fridge, big bathroom, office desk, plasma TV in living room and also in sleeping room...) People who work there are very pleasant and helpful. There is a small shop in the reception, big restaurant (with... More 

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Shirley
1 review
5 of 5 stars Reviewed 2 weeks ago

The Embassy Suites in Marlborough, Massachusetts is a beautifully kept hotel with all the necessary services for a family to really enjoy the surrounding areas. The rooms are big enough for families and the made to order breakfast was wonderful.

Review collected in partnership with Embassy Suites Hotels

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1 review
2 of 5 stars Reviewed 2 weeks ago

We had booked a block of rooms for wedding guests months before our stay. We prepaid that day for three rooms - when returning to the hotel at 12:00 midnight - the rooms were given away!!! Accommodations were provided at another hotel. This was totally UNACCEPTABLE. Who in the family would you have sent away???

Review collected in partnership with Embassy Suites Hotels

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BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review

Dear Y8789FFjohnp, To answer your question....Absolutely no one. I would have likely done what you did having them share a room but to your point and we are in complete agreement UNACCEPTABLE. A huge error on our part as all three rooms should have been checked in at the time you personally did and asked us to do exactly that.... More 

Youngstown, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The facilities and furnishings are worn and tired. The service is mediocre at best across the board. Employees too busy talking to peers to be interrupted by customers. The elevators are so slow you can grow old waiting for them, take the stairs if you can find them. This is not your fathers Hilton property - it's been the same... More 

Review collected in partnership with Embassy Suites Hotels

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BOSMAES, Director of Sales at Embassy Suites by Hilton Boston Marlborough, responded to this review

Dear Roy P, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the condition our two-room suites. We have taken your comments under consideration as we continually work to improve our guest experience and look towards future renovations. Additionally,... More 

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