We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 9 Marlborough hotels

BEST WESTERN Royal Plaza Hotel & Trade Center

3.0 of 5 Hotel   |   181 Boston Post Road West, Marlborough, MA 01752
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN Royal Plaza Hotel & Trade Center to your Saves list
BEST WESTERN Royal Plaza Hotel & Trade Center
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
42%
Ranked #6 of 9 hotels in Marlborough
A recent review
3 of 5 stars reviewed 3 days ago
cheryls694
  • Overview
  • Reviews (254)
  • Photos (46)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (51)
  • Location
  • More
Write a Review

254 people have reviewed this hotel

Traveler rating
    54
    53
    64
    51
    32
See reviews for
61
25
15
106
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

over all the hotel was ok. lobby very nice beds comfortable but furniture needs to be replaced. Dinged and stained. wall paper peeling off wall, towel rack hanging off wall. room was clean. halls were HOT. staff friendly and helpful. reservation messed up. No breakfast included - expensive to buy. location was accessible . wouldn't recommend for long stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Oakville, Canada
1 review
2 of 5 stars Reviewed 3 days ago NEW

The outside of the hotel looks Grand but our room inside was dated and dirty. We were quoted a price for a cot when booking but the checkin staff changed it and didn't seem to care. For the extra $3 I would have thought she would have honoured what we were originally told. The cot squeaked all night which interrupted... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Plymouth, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

This is a great place to have a Convention or Conference overall. The biggest problem with it is the chain has not put any money into renovations leaving the rooms/baths in bad shape. I found the bed very uncomfortable and the bathroom needing fixing before I could use it. The various conference rooms suffer from the same issues. On the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Our staff is very well trained and are ready to make any convention or event a memorable experience. We have upgrades planned for the near future, so stay tuned! Many thanks, Rick Skinner General Manager More

Marlborough, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Rooms in pretty bad condition. Have not been updated for some time. Old bed spread with hole. Ceiling with hole. Must be the holy room! Old old wall paper and noisy air conditioner. Stay away if you want something modern and comfortable. Definitely could use some freshening up!

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m sorry you didn’t find your room satisfactory. We encourage our guests to speak with the front desk if they find any issues with their room and we’ll be happy to look into it for you. We appreciate you taking the time to share your comments. Sincerely, Rick Skinner General Manager More

Brentwood, United States
1 review
2 of 5 stars Reviewed 1 week ago

The restaurant bar and grill was completely unsatisfactory. An example would be an order of Lobster Mac & cheese where the Lobster was so tough I had to spit it out. I order a Philly Cheese steak sandwich and it took 20 minutes at lunch when no one else was in the restaurant. The food was amateurish and over priced.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m sorry you didn’t enjoy the food. We usually receive lots of compliments for our restaurant. I’ll be sure to bring your experience to their attention during our next meeting. Rick Skinner General Manager More

United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The Best Western was clean and the staff very friendly. The service in the restaurant was much better than last year. Everything in my suite was clean and in good working order. The bed was very comfortable and the shower had a good volume and was well supplied with hot water.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

It sounds like you had an excellent stay! Thanks for sharing! We work hard to make sure your visit is special. Expect nothing less for your next visit. Warm Regards, Rick Skinner General Manager More

Damascus, Maryland, USA
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great price on Expedia. Pleasantly surprised. Big place. Decent pool. Noisy air-conditioning. Light on smoke detector was like a mini-spotlight over the head of our bed. Enjoyed the pool. Slid open doors to outside and enjoyed.

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m glad you enjoyed your stay, but sorry your AC was noisy. If there is ever an issue with your room, don’t hesitate to speak with the front desk and they’ll be happy to look into it for you. Thanks for sharing! Rick Skinner General Manager More

Calgary, Canada
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 5 days while my son attended a hockey camp at the New England Sports Center, which was about 15 minutes away. The room was very clean, but the hotel is quite dated. A lot of tour groups seem to use this as a stopover, so there is a lot of noise early in the morning as... More

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We do host a number of groups, but go the extra mile to make sure everyone is comfortable and that noise levels stay under control. Thank you for taking the time to leave a review. Sincerely, Rick Skinner General Manager More

Connecticut
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is the second time we have stayed at this hotel and had similar experiences. The rooms are ok pretty basic but the price is higher than it should be for the area, the rooms and the service. The hotel is very big 6 floors. The staff is nice but there isn't enough of them for the number of rooms.... More

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We regularly compare our rates to the local competition and are confident that we offer the biggest bang for your buck. I’m sorry you had trouble getting help. There is almost always someone at the front desk ready to assist you. I will be sure to bring this to the attention of my staff to ensure it doesn’t happen again.... More

1 review
1 of 5 stars Reviewed 2 weeks ago

Maid left door open and didn't clean one day.. barely any water pressure in the showers. We came with large group for an event and spent a week there and was a week too long. Never again! Giving a star because I'm forced too

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m very sorry you feel that way. We encourage our guests to speak with the front desk if any issues arise and they will be more than happy to help. We appreciate you taking the time to leave your feedback. Respectfully, Rick Skinner General Manager More

Owners: What's your side of the story?
If you own or manage BEST WESTERN Royal Plaza Hotel & Trade Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Royal Plaza Hotel & Trade Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Road West, Marlborough, MA 01752
Phone Number:
Location: United States > Massachusetts > Marlborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Expedia, Priceline, Hotels.com, Tingo, Otel, BookingOdigeoWL and Venere so you can book your BEST WESTERN Royal Plaza Hotel & Trade Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Royal Plaza Hotel & Trade Marlborough
Best Western Royal Plaza Hotel And Trade Center
Marlborough Best Western
Best Western Marlborough

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (31)
Viewed
View from room (2)
Viewed
Dining (3)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
0:21
Videos (1)
Viewed
Hotel & grounds (6)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Marlborough with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Number of rooms
431

Questions & Answers

Questions? Get answers from BEST WESTERN Royal Plaza Hotel & Trade Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer