A disgusting smell of smoke start seeping into my non-smoking room and made it hard to breathe. My spring allergies have been acting up recently, and this certainly didn't help me sleep. The hallway was pretty creepy, but at least the room was decent. It was a large room with a king sized bed, but I'm not sure who set... More

Calling this a "hotel" is a stretch. Dated hotel badly needs a make over. Booked through hotwire and discounted price hardly made up for queen size bed and mismatch furnishings. When I asked for a different room front desk obliged and moved us to a "king" room. Couldn't wait to get out of there!

I stay at the Royal Plaza up to 5 times a year for 4-5days. I always get excellent service from all the employees. There is one desk clerk in particular that always does a professional job. AJ is one of the most professional members of any team I have encountered. He does not have the words I can't do it... More

The hotel is located behind a shopping center and access road is unclear. We were greeted by indifferent staff and as we checked in, heard complaints of hotel guest discussed openly at front desk by the staff on duty. Booked on PriceLine so we were told no breakfast for us and were treated as second class guests. Hotel elevators had... More

Will be checking-in very late this evening (1/2am) under extenuating circumstances. Just hung-up with the front desk to explain this hoping to secure a non-smoking room with the largest available bed. Was told only double bed rooms were available. If this was the case I would take it as that, but after logging onto bestwestern.com I saw it was FAR... More

I have read all the other reviews previous to mine and expected a terrible experience but really was pleasantly surprised. We did not choose the hotel but were assigned due to my duaghters hockey tournament. Our room was nice and clean, and the temperature was controlled easily by the outdated heater/A-C unit. It was not noisy and seemed to work... More

This used to be a great value - and while most of the hotel is very clean, there's so much that's tired and in need of repair. We noticed upon arriving that the elevators had failed a recent inspection. We were given a room that hadn't been cleaned. They immediately fixed the problem, and while the staff was great, the... More

I'm a hockey coach, and as the previous reviewer pointed out, this BW caters to group outings as it's main source of income. Unfortunately, the desk staff does not do a very good job of catering to "customer service". I had reservations for 3 nights. At 11am on day 3 of our stay, the pool was closed for over 4... More

Here are some positive and negative points I found. Positive : 1) Front desk staff are cheerful and appeared helpful (until you have a problem). 2) The hotel seems to by trying to update/upgrade rooms with newer appearing furniture. The room smelt OK. Negative: 1) The A/C unit in the room made such a laud rumbling sound when it kicks... More