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BEST WESTERN Royal Plaza Hotel & Trade Center

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181 Boston Post Road West, Marlborough, MA 01752
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BEST WESTERN Royal Plaza Hotel & Trade Center
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BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
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397 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wichita, Kansas
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Found hair on my sheets, room smells like pee, air conditioner is not effective, don't think the comforter has ever been washed. Dingy and needs serious updating and cleaning. I'm nervous staying in this room. To add insult to injury...,,the WIFI is like dial-up. My phone is way faster.

Was this review helpful? Yes
Spofford, New Hampshire
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel was safe and comfortable. Rooms were marginally clean. Staff was professional. High season rate of over $250 way too much for single room, but entire Bedford area was booked, so my company had little choice.

Review collected in partnership with Best Western

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Timmins, Canada
5 of 5 stars Reviewed 6 days ago NEW

Our female hockey team of teenagers and staff stayed at this hotel for 6 nights and we were treated like royalty. Joanne and the other staff were exceptional. We would stay at this location again and again.

Review collected in partnership with Best Western

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Saint Paul
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our deluxe King room was very clean, well laid out and very functional. It had a very large bath, desk with comfortable desk chair, sofa chair, a very comfortable king-size bed and a good room temperature control system. The Wi-Fi was free but at some times it was a bit slow. The complimentary breakfast was excellent. I would have given... More 

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rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m happy to hear you enjoyed your stay with us! We work hard to provide our guests with a comfortable and enjoyable stay. Reviews such as yours help affirm that we are doing a good job. Rick Skinner General Manager More 

Boca Raton, Florida
5 of 5 stars Reviewed 1 week ago NEW

I would stay there again in a heartbeat. Impressed with the overall quality, cleanliness and decor. The gps mislead us with a confusion on the location. When we called the hotel we were given good directions and we were so glad we found this gem. Staff was terrific and breakfast was great.they especially catered to dietary needs of children with... More 

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rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for sharing your thoughts with us. To hear that our hotel, and the entire Best Western brand, has met or exceeded your expectations on your extensive travels this year is great reassurance that we are doing our best. Rick Skinner General Manager More 

Novi, United States
1 of 5 stars Reviewed 1 week ago

The room had insects. Breakfast service was none existent and slow at best. Lunch order was slow and wrong! Coffee machine in the room was broken and the remote was not found since it was on the floor! Wi-Fi was super slow. I could easily hear people in the next room. There were no A/C in the hall ways, except... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am aware that your group caused a number of issues for our staff and other guests during your stay. I can understand how you may leave with a less than positive opinion of us as a result. That said, we stand behind the caliber and professionalism of our staff and their handling of the situation. Rick Skinner More 

Travelers are raving about these Marlborough hotels

1 of 5 stars Reviewed 1 week ago

Customer service was terrible. I received an eye roll when I arrived an hour early to check in after driving 1500 miles. Then I asked to use a tool to straighten my bent eye glasses I had accidentally stepped on in the middle of the night on day 2. They couldn't help me out. It must have been too much... More 

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We pride ourselves on our high-quality customer service and the cleanliness of our hotel. I am aware that your group caused a number of issues during your stay. We have an obligation to our guests to provide for their comfort and happiness when select groups cause problems. Rick Skinner General Manager More 

Buffalo, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel was very large and one of the only ones open in the area the week I stayed due to some tournament. I usually stay at the Hampton. I was not disappointed by my stay. Everything was very clean and the carpet even looked new. The towels were soft and the bed was comfortable. The only reason I did... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for providing your feedback with us. I’m pleased to hear that you enjoyed your time with us and found our rooms clean and comfortable. Rick Skinner General Manager More 

Minnesota
1 of 5 stars Reviewed 1 week ago

This place is a big pile of dump. The elevator "carpeting" is so worn out that it turned black. This place smells like somebody brought their cat and it urinated on the floor everywhere. The elevators took forever to get to each floor. The front desk employees were rude when it came to customer service. You had to upgrade $6... More 

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We pride ourselves on the quality of our staff and the cleanliness of our hotel. I am aware that there were a number of issues with your group during your stay with us. I can certainly understand how that would leave you with a less than favorable view of our hotel. However, please understand that we must consider the comfort... More 

montreal, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Hotel was clean, breakfast and value good. Hallways were extremely hot and not air conditioned. Shower fan wasn't working. Pool area and deck not very nice. Elevator ultra slow. Good value for the money I guess. I would stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for providing your feedback with us. I’m pleased to hear you found our hotel to be a good value. When you stay with us next time, you will hopefully see more of the renovations we are currently doing, which I’m sure will address some of your concerns. Rick Skinner General Manager More 

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