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BEST WESTERN Royal Plaza Hotel & Trade Center

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181 Boston Post Road West, Marlborough, MA 01752
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BEST WESTERN Royal Plaza Hotel & Trade Center
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509 Reviews from our TripAdvisor Community

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Fredericton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is like many other nice hotels providing good service and clean comfortable rooms. The staff is friendly and service is very nice....but THE RESTAURANT STAFF IS AMAZING!! From the moment we arrive until we leave, the restaurant staff are the reason we keep going back to this hotel. Try it, you will see for yourself. They have a... More 

Review collected in partnership with Best Western

Helpful?
Thank Kevin G
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

so great majestic entrance in lobby. very nice and clean. great staff and def. make you feel comfortable and welcome. Rooms are very very outdated. Bed was so so. dont like the comforters. Bathroom was clean but again old outdated stuff. so wasn't too impressed with the room. thank god i was only here for 1 night.

Review collected in partnership with Best Western

Helpful?
Thank Kartik G
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We rented an "upgraded" room for a slightly higher rate which looked very much like a regular hotel room, but all in all, it was nice. The room was clean with the basic amenities and the bed was very comfortable. I was surprised, however, that there were no safes in the individual hotel rooms. If one was needed, there was... More 

Helpful?
Thank Karen E
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m happy to hear you enjoyed your stay with us and enjoyed the bed and amenities. Thanks for sharing your feedback with us about the safe. Anything that helps ensure our guests have a great experience with us is a great recommendation. Rick Skinner General Manager More 

Deerfield, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Have been here 3 times in the last year. Clean and convenient. Breakfast that is included in the room is a real bonus. If you are lucky enough to have Jeff as your waiter you will be taken care of like you were at home. He is the best.

Review collected in partnership with Best Western

Helpful?
Thank Dennis O
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

It is always nice to hear from repeat guests! We know there are other hotels you can stay at, the fact that our hotel’s quality, amenities and our employees keeps you coming back is very rewarding to hear. Jeff is a great waiter, I’ll be sure to pass your praises on to him. We hope to see you again soon.... More 

Wells, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very nice hotel, completely satisfied!! I look forward to coming back to the area. I will definitely recommend this hotel to family and friends. Great value, courteous staff, very clean one of the best hotels I have ever stayed at.

Review collected in partnership with Best Western

Helpful?
Thank Peter G
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for recommending our hotel to others! When others come to us based on a recommendation from a friend or family member it really signals to us that we are doing a good job. We work very hard to provide a clean, comfortable and friendly stay for all of our guests. We look forward to seeing you again! Rick... More 

Akron, Ohio
1 review
4 of 5 stars Reviewed 5 days ago NEW

Several of us arrived at this Hotel for storm restoration work through National Grid. While we were out restoring electricity, Nat Grid made a decision to combine and move rooms. Rather than waiting until we arrived back at the hotel, they decided to clear out our existing rooms (6 of them) and our personal belongings, bags, clothes, etc. etc.... Virginia... More 

Helpful?
Thank JustinsBlog
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

First off, I’d like to thank you on behalf of the community for coming all the way from Ohio to assist us after the storm. We very much appreciate the work you and your colleagues performed to get the power back online. I apologize for the uncomfortable and unusual matter of the room change. It is not a normal thing... More 

Middleboro, United States
1 review
5 of 5 stars Reviewed 1 week ago

Each conference room was clean, water was cold, and the refreshments were excellent. The chocolate chip cookies were right out of the oven!! My hotel room was extremely clean. Check in and out was quick and easy!

Review collected in partnership with Best Western

Helpful?
Thank Thomas L
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m happy to hear you enjoyed your stay with us, our conference facilities and of course our warm and gooey cookies! We strive for a 5-star review with everything we do and appreciate hearing from guests who had great experiences. Rick Skinner General Manager More 

Dallas, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel is very old. While it is quite large, you would think the hotel would be more than what you get. The power was off an entire day I was there, the staff did nothing to inform guests of the issue. The hotel was not in good condition on the inside, especially the 6th floor. It was smelly and... More 

Review collected in partnership with Best Western

Helpful?
Thank Rachel A
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m sorry to hear that you did not enjoy your stay with us. We work hard to provide a great experience for all of our guests with clean rooms and great customer service. A number of our rooms have recently been renovated, which may be more in line with what you are looking for. They can be booked as deluxe... More 

Travelers are raving about these Marlborough hotels

Rochester, New Hampshire
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff was professional, helpful, and answered any questions I had. My only issue is that the hotel does need some cosmetic updates. The decor was nice, but could have been a bit more modern. Everything was very clean, the king size bed and pillows were really comfortable! You are very close to Rt. 20 where there are many restaurants... More 

Review collected in partnership with Best Western

Helpful?
Thank Alicia H
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank for providing your feedback with us! It’s always great to hear from guests who had a wonderful stay at our hotel. We always strive to ensure all needs are met- from comfortable beds to keeping food items stocked during conferences. We have recently upgraded a number of rooms which may have the decor you are looking for. These can... More 

Rotterdam, The Netherlands
Level Contributor
28 reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel is quite old and the rooms are unclean. The machines at the gym are broken. There is nothing special about this hotel but the location is very good (many services near). The staff is nice as long as you have no requests/complaints (e.g. receiving only two towels in a 4 person room everyday). I was disappointed with my... More 

Helpful?
Thank ann1246
Questions? Get answers from hotel staff and past guests. Ask a question

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