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BEST WESTERN Royal Plaza Hotel & Trade Center

3.0 of 5
181 Boston Post Road West, Marlborough, MA 01752
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BEST WESTERN Royal Plaza Hotel & Trade Center
Ranked #6 of 9 hotels in Marlborough
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121 reviews from our community

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Date Rating
Merrimack, New Hampshire, United States
1 review
5 of 5 stars Reviewed May 14, 2013 NEW

We have held our Annual Convention for the past several years at the Best Western. We have seen a lot of renovations, and improvement through the years. The staff is outstanding. All departments have been very helpful and very prompt to accommodate their customers. Every year we are receive a very warm, friendly welcome from the Royal Plaza staff. We... More

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rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
May 16, 2013

Thanks so much for choosing us to host your annual convention and we’re glad that you have seen our efforts and improvements over the years. We are continually updating and taking guest feedback internally to our hotel planning. Thanks for the kind words and for staying with us. We look forward to more years of hosting your convention! Sincerely, Rick... More

Saint Louis, Missouri
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 of 5 stars Reviewed May 8, 2013

I attended a work conference here for my company and was completely not impressed with their services. When we initially arrived they had set us up in a tiny room and did not provide the right amount of tables. We spent lots of money booking this facility and they did not provide their wifi information to us - they said... More

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See 2 more reviews by AlexandraB9 for Marlborough
Syracuse, New York
Top Contributor
142 reviews 142 reviews
19 hotel reviews
Reviews in 47 cities Reviews in 47 cities
612 helpful votes 612 helpful votes
2 of 5 stars Reviewed May 1, 2013

We stayed for a long weekend. To Our dismay Ants and other bugs went scurrying around when we lifted the drapes. Spent the weekend with these crawling around. Room condition other than bugs was fair. Front desk was not helpful at all. We spoke to them twice.

Was this review helpful? Yes 2
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
May 16, 2013

We’re very sorry to hear this feedback from your stay. We have multiple options to deal with these rare circumstances, most often involving moving your room. We have looked into the issue and can assure you there is no lingering problem with the room. Thank for you bringing it to our attention and hope we can better serve you in... More

Ct
1 review
5 of 5 stars Reviewed April 30, 2013

The room was nice, with great "extras". The desk was very helpful as were the love seat and easy chair. I upgraded breakfast and that was not great. The eggs were cold and the buffet needed to be restocked.

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Review collected in partnership with Best Western

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
May 16, 2013

Dear Guest, We're glad you found your room equipped with great extras, such as the desk and loves seat. Thanks for the great rating of your most recent stay with us and we hope you’ll book your next trip with us again. We’ve noted your feedback on the buffet and will take appropriate action. We look forward to having you... More

East Moriches, New York
1 review
5 of 5 stars Reviewed April 18, 2013

We recently stayed at the Royal Plaza and would like to complement the hotel for resolving an issue regarding the housekeeping staff. Concerned that the staff would be held responsible for some missing items from our room, when in fact the items' loss may have been our responsibility, Jeff, the front desk manager, and Lisa, the head housekeeper, along with... More

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rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
May 3, 2013

We’re ecstatic to hear you had such an overwhelmingly great stay thanks to many of our staff members. We’ll be sure to pass this great feedback along to them and thank you for telling us about your experience so that we can know about these kind of stories. Thanks so much for choosing to stay with us, and for leaving... More

1 review
2 of 5 stars Reviewed April 12, 2013 via mobile

Just don't. Front desk staff inefficient, no point in going to the restaurant- not even for a burger. Don't bother to complain, "sorry" accompanied by angry looks doesn't make for good fixes, and I could hear the telephone conversations and bathroom functions of the person in another room. Has the trappings of good, but the substance sucks

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Review collected in partnership with Best Western

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
May 3, 2013

Dear Guest, We’re sorry to hear about your recent experience with us. We have over 400 rooms and can often reassign your room if desired. We’re always looking to improve our hotel and facilities so we appreciate your feedback and will include it in our review meetings. We hope we’ll get the chance to host you again so that you... More

Rochester, New Hampshire
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 9, 2013

Stayed one night and enjoyed it. Comfortable rooms with small frig and microwave. Quiet too, as the hotel is set back from the main road. Nice restaurant and attached bar with multiple tvs. One negative is that the bar staff was not very competent, and when the bar got busy, the bartender was quite short and rude. The hotel is... More

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rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
April 11, 2013

Thanks for leaving us feedback about your recent stay; we love hearing from our guests. We’re extremely happy you had such a great experience while staying with us, and that you enjoyed your room, our restaurant, amenities and location. We sincerely appreciate your business and your feedback. Come back soon! Thanks, Rick Skinner General Manager More

Portsmouth, New Hampshire
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed April 4, 2013

Stayed one night for business. Arrived late at night but the front desk staff were prompt and efficient. I didn't encounter the door card problem as some reviewers mentioned. The room is spacy and quiet. I didn't try the TV and went directly to sleep. Comfortable shower and bed. The A/C unit was a little noisy so I end up... More

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
April 11, 2013

Dear Guest, Thanks for choosing to stay with us during your business trip. We're glad to hear that you found the WiFi speedy and the shower and bed comfortable. We look forward to hosting you again during your next trip. Safe travels! Sincerely, Rick Skinner General Manager More

Massachusetts
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 27, 2013

I was upgraded to the largest suite I have ever been in. Breakfast staff were outstanding -very attentive and interested in pleasing the customer. Front Desk staff seemed very new and just learning the job. Hotel breakfast was above average. Hotel itself is do a make over in the not to distant future.

Was this review helpful? Yes 1

Review collected in partnership with Best Western

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
April 11, 2013

It sounds like you definitely enjoyed the upgrade we were able to give you! Thanks for telling us about your stay here; we greatly appreciate your feedback. Make sure you come back and stay with us again soon! Thanks Rick Skinner General Manager More

Worcester
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 19, 2013

I only paid $63 through Priceline, so no huge complaints there. The lobby makes the hotel look nicer than it is. The bed was comfortable (only there for 1 night), but the pillows are way too small. TV is OK, but they advertise pay movies, which aren't available. Shower fixtures had some damage. Lukewarm water at best in shower. Low... More

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
April 11, 2013

Dear Guest, We're glad you found your stay at a good rate. We will take a look at the damaged shower fixture you noted as we appreciate your feedback because we are always striving to make the Best Western Royal Plaza Hotel better. We hope that you'll change your mind and stay with us again considering the value you received,... More

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Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Also Known As:
Best Western Royal Plaza Hotel & Trade
Best Western Royal Plaza Hotel & Trade Marlborough
Best Western Royal Plaza Hotel And Trade Center
Marlborough Best Western
Best Western Marlborough
Address: 181 Boston Post Road West, Marlborough, MA 01752
Phone Number:
Region: United States > Massachusetts > Marlborough
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Marlborough
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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BEST WESTERN Royal Plaza Hotel & Trade Center
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