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BEST WESTERN Royal Plaza Hotel & Trade Center

3.0 of 5 181 Boston Post Road West, Marlborough, MA 01752
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BEST WESTERN Royal Plaza Hotel & Trade Center
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BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
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318 reviews from our community

Traveler rating
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    78
    54
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Hubbardston, Massachusetts
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 2 days ago NEW

We were vendors at the trade plaza for the Natural Living Expot November 15th and 16th. To start two friends had gone to the bar in the lounge for an appetizer at lunchtime. Bad service. Had to get their own silverware and app plates after asking the bartender more than once. After our day at the expo we went to... More 

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We’re sorry to hear about your experience at the restaurant. We hope that the accommodations in your room were enjoyable. We strive to provide every guest a welcoming stay and encourage any issues to be brought to the attention of the front desk staff for quickest resolution. Please reach out again so that we can connect with you to be... More 

WARWICK
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

There are some unfair reviews on the internet about this particular hotel. I feel it was a very nice hotel, very accommodating, very clean, very professional. I stayed at a $350/night Hotel in Boston, that would rate a 1 star when compared to this fine Hotel. I will be back again.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We appreciate your loyalty and great feedback from your stay. Thanks for being such a great guest and we look forward to hosting you again soon! Thanks, Rick Skinner General Manager More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

We recently stayed at this hotel while attending a wedding at a nearby facility (White Cliffs - fantastic reception). The hotel staff was friendly at checkin, our guestroom (suite) was amazing ... so spacious, two huge televisions, comfy bed, refrigerator, tons of space on bathroom vanity and ~CLEAN. When we returned from the reception, a group of us visited the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for the great feedback! We love hearing about great stays like this. Please be sure to stay with us again the next time you’re in the area! Sincerely, Rick Skinner General Manager More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

Good location== price online very comparable to 2 other hotels I have stayed at in area. Very close to small mall that has 2/3 retaurants and excellant supermarket. Nearby Holiday Inn in area also has swimming pool, but Western is better because you avoid the noisy hockey tounament crowd that stays at Holiday..

Review collected in partnership with Best Western

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Sheridan, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hands down best service and caring workers from top to bottom. Will definitely use again. Every thing was clean and all my needs were met. Shuttle bus and car rentals were all provided there in the lobby. Swimming pool and area were clean and exercise room was nice and well maintained and sanitary.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for your 5 star review, Charles. We are always happy to hear when guests say they will come back. I’m glad to hear that you found the room, pool and exercise were clean and all your needs were met. I’m pleased that you enjoyed the convenience of our shuttle and rental car services as well. Rick Skinner General Manager More 

Iselin, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

In general Hotel is clean and everyone (Employees) are nice. The only problem we had we weren't able to use our cell Phones from our room we had to go outside of the Hotel to use our cell Phones. In case of emergency this could be a problem. We stayed at this Hotel to visit my brother in law who... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for sharing your feedback with us. I’m happy to hear that you found the hotel clean and enjoyed our customer service. Sorry to hear about your phone reception issues, I do hope this wasn't too much of an inconvenience for you during your stay. Rick Skinner General Manager More 

Westborough, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Good rooms with excellent staff. The service was good and they take care of all your needs. The only hotel in Marlborough which provides shuttle service to roam around city up to 5-miles. :-) Thanks for all the help!

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your review. I’m happy to hear you found our shuttle service convenient and helpful. We look forward to serving you again. Rick Skinner General Manager More 

brampton
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from a 4 day trip to Boston area for a soccer showcase tournament and we all found the hotel to be clean quiet and guest friendly The staff was very helpful and were very accommodating with our requests . The breakfasts on our package were included and were excellent . We were 4 soccer groups and there... More 

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for sharing your review with us. I’m happy to hear your group enjoyed your stay and that you found the food enjoyable. We hope to see you again during your next trip to Boston. Rick Skinner General Manager More 

rhode island, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great hotel to stay. the best thing about this Hotel is their employees. They treat you lie a king. anything you need they are there for you. This Hotel has a convention center attached. It has large groups staying there at times. You still get treated as an individual. Although the hotel is a little outdated it is still very... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for you review, Garrett. It is always nice to hear from a return guest. I’m pleased to hear that you enjoy the personal attention from our staff. We strive to provide excellent service and are always pleased to hear when we accomplish that goal. Rick Skinner General Manager More 

Marbough, MA, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The rooms are so tired looking. The bed cover is thrown over the clean sheets after it has been on the floor. Mattress and bed frame not aligned. I hit my leg on the frame every night and then experienced a pretty deep cut (bleeding a lot and very swollen) from the frame as I walked by it.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Hi John, I’m sorry to hear that you did not enjoy your experience at our hotel. We pride ourselves on service, cleanliness and the quality of our rooms. As I’m sure you’ll see by the other reviews that the vast majority of our guests enjoy their stay. If you ever have an issue with our rooms, I urge you to... More 

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Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Address: 181 Boston Post Road West, Marlborough, MA 01752
Phone Number:
Location: United States > Massachusetts > Marlborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
Number of rooms: 431
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Also Known As:
Best Western Royal Plaza Hotel And Trade Center
Best Western Royal Plaza Hotel & Trade Marlborough
Marlborough Best Western
Best Western Marlborough

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