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BEST WESTERN Royal Plaza Hotel & Trade Center

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181 Boston Post Road West, Marlborough, MA 01752
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BEST WESTERN Royal Plaza Hotel & Trade Center
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BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
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380 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Louisville, Kentucky
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed here for a week while on Business. The rooms were nice enough and the hotel had plenty of parking. The downfall to this hotel is Location. It's well off the main road and a pain if you need to get out and just run up the road for something. If you plan on staying here and traveling back... More 

Was this review helpful? Yes
ny
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were here for just 1 night, the room was clean, check in was a breeze. Plenty of parking. The place looks shabby, carpet worn and soiled in all the common areas. The free breakfast was average, waitstaff were good

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for sharing your feedback with us. We are actively involved in a property renovation that will lead to improved experience in the future. Rick Skinner General Manager More 

Waltham, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

If this review is a duplicate, I apologize, as I did my review on my cell and I wasn't sure it actually sent, so here goes again..... My name is Bob Lynn, and I am an 8th degree black belt in Kenpo Karate and our group, the International Kenpo Council of Grand Masters held our 5th annual event at your... More 

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Bob, thank you so much for taking the time to share your experience with us. It’s been a pleasure hosting your event over the past five years. We’ll be sure to pass your warm words on to Debi, and I look forward to seeing you next year. Rick Skinner General Manager More 

Ipswich, Massachusetts
Level Contributor
2 reviews
3 of 5 stars Reviewed 1 week ago

Although this property is older and looks a bit "worn out" they have the best staff and service anywhere in west Boston. Very accommodating and welcoming, efficient.-just what you need when you travel for business.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We work very hard to provide the best customer service we can, and are always proud to hear from guests who see this dedication to service. We currently have a renovation underway and are refreshing the appearances of our rooms. Rick Skinner General Manager More 

Philadelphia, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel saved our bacon. We were stranded at Logan airport in Boston. this was the only hotel with rooms for 40 miles. Facility is due for upgrade. Staff is wonderful! Management should be proud. Wish I could say same about Aer Lingus organization...

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m happy to hear we were able to help! I hope the rest of your travels went great. Rick Skinner General Manager More 

Greenfield, Massachusetts
Level Contributor
209 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been at this hotel several times over the years for conferences. It location is convenient for conference goers around the area, there are a lot of rooms, and the parking lot is huge. BUT, this place is in desperate need of updating. Each time I stay I am a bit more disappointed. If I wasn't there for a... More 

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your feedback. I apologize that the service at breakfast was not to your expectations. We work hard to provide the best service possible to our guests and will work to do better in the future. Rick Skinner General Manager More 

Groton, United States
1 review
3 of 5 stars Reviewed 1 week ago

wonderful staff, great location for business. Heating and cooling in room not satisfactory and beds not very comfy. Also, why no HBO or another premium channel or video options on TV? Trade show center is only less than a quarter mile away.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We work hard to provide the best customer service possible for all of our guests. and are currently working to update the rooms. If you ever have issues with your heating/cooling or anything else, please don’t hesitate to call front desk staff so we can solve the problem. Thanks too for your recommendation on premium channels. We provide 60 high-definition... More 

Grand Rapids, Michigan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is looking a little worn and could use updating. I agree with another reviewer about the smokers sitting on both sides of the entrance - it is impossible to enter without breathing in smoke. Yuck! A note about the "free breakfast", there are 2 levels of breakfast. One only included cereals and toast. The other includes a hot... More 

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

We appreciate your candid feedback. Information like this can help us ensure that our staff is properly trained and best able to meet the needs of our guests. We provide two breakfast options to allow those who would like to opt for a hot meal to be able to do so, while not impacting rates for those who would prefer... More 

Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel was very clean and room was made up early every day. Hotel staff was very friendly and helpful. Planning a road trip and will look for Best Westerns along the way. Breakfast's were very good. Lunch and dinners were also good.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for the great review! Make sure you sign up for Best Western Rewards if you haven’t already to earn points on that road trip you have planned. Happy travels. Rick Skinner General Manager More 

East Otis MA, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

A little hard to find the entrance off the highway but it has lots of parking and 4 good size elevators for a quick ride up. The smaller conference rooms were not in the greatest condition but we only were in them for a short time. The staff was very helpful. and I will stay here again when in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for sharing your thoughts with us. I’m happy to hear you enjoyed your stay, and hope that next time you visit us, you have an easier time finding our entrance. Rick Skinner General Manager More 

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