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BEST WESTERN Royal Plaza Hotel & Trade Center

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181 Boston Post Road West, Marlborough, MA 01752
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Best prices for: 1 room 1 guest
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BEST WESTERN Royal Plaza Hotel & Trade Center
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BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
BEST WESTERN Royal Plaza Hotel & Trade Center
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390 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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1 review
1 of 5 stars Reviewed yesterday NEW

Customer service was terrible. I received an eye roll when I arrived an hour early to check in after driving 1500 miles. Then I asked to use a tool to straighten my bent eye glasses I had accidentally stepped on in the middle of the night on day 2. They couldn't help me out. It must have been too much... More 

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Buffalo, United States
1 review
4 of 5 stars Reviewed yesterday NEW

This hotel was very large and one of the only ones open in the area the week I stayed due to some tournament. I usually stay at the Hampton. I was not disappointed by my stay. Everything was very clean and the carpet even looked new. The towels were soft and the bed was comfortable. The only reason I did... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Minnesota
1 of 5 stars Reviewed 5 days ago NEW

This place is a big pile of dump. The elevator "carpeting" is so worn out that it turned black. This place smells like somebody brought their cat and it urinated on the floor everywhere. The elevators took forever to get to each floor. The front desk employees were rude when it came to customer service. You had to upgrade $6... More 

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Travelers are raving about these Marlborough hotels

montreal, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

Hotel was clean, breakfast and value good. Hallways were extremely hot and not air conditioned. Shower fan wasn't working. Pool area and deck not very nice. Elevator ultra slow. Good value for the money I guess. I would stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Naples, Florida
Level Contributor
98 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our room was updated. It was perfect, new carpet, furniture and clean. It was also very big for double room . Double room had a fridge. Room was quiet . Windows open for some fresh air. Some of the others in our group had older room and said it was pretty worn. The hot breakfast was included in our rate.... More 

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m so pleased to hear that you enjoyed your updated room! We are currently in the process of renovating the entire property. In time, all the rooms and common areas will be as ‘perfect’ as your room was. Rick Skinner General Manager More 

Huron, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

AS always our Best Western stays are excellent.In the 44 days that we have traveled this year, 2015, our Best Western stays have always been a good experiences. From Kissamee, Florida to California we have had great experiences staying at Best Western Hotels.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for sharing your thoughts with us. To hear that our hotel, and the entire Best Western brand, has met or exceeded your expectations on your extensive travels this year is great reassurance that we are doing our best. Rick Skinner General Manager More 

Bonita Springs, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a terrific time once again!!! I've stayed there several times over the last 2 years! Everybody from the front desk people, Evan and Kristen Curley, to the hostesses in the breakfast room Ayaan and Debbie Diamond, to the bartenders, Royce and Stephanie!!! All were such loves and made my Mother's, Lynda, and myself, Heather, and our pups, Soxx... More 

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for staying with us once again! We are always happy to see your family and are pleased to hear that you have enjoyed another stay. Hope to see you again soon. Rick Skinner General Manager More 

Westfield, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I have been many over the years now. The staff have always been accommodating and helpful. I enjoy the stay for the use of the conference and ballroom facilities and would recommend to anyone have their conference at this place. I have attended a couple different types of functions and its a very versatile space.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thanks for sharing your feedback with us. It’s always nice to hear from return guests. We hope that when you visit us again you’ll get to take advantage of many of our newly renovated spaces. Rick Skinner General Manager More 

Columbia
Level Contributor
84 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff here is great they will try and do there best to take care of any of your needs. there is a restuarant not sure of there hours, they do have breakfast buffet not sure if if it is include, my company paid for it, there is no coin laundry, there is plenty of parking from cars to buses... More 

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m happy to hear that our staff was so helpful to you during your stay. Breakfast is available from 6:30-11 a.m. at Zachary’s, with continental breakfast provided to all our guests, and full breakfast available to order. The All-Star Bar & Grill is open from 11 a.m. – 11:30 p.m. for lunch and dinner. While we do not provide self-service... More 

Louisville, Kentucky
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a week while on Business. The rooms were nice enough and the hotel had plenty of parking. The downfall to this hotel is Location. It's well off the main road and a pain if you need to get out and just run up the road for something. If you plan on staying here and traveling back... More 

Was this review helpful? Yes 1
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for staying with us! I’m pleased to hear that you enjoyed your room. We offer great convenience for those with business at the trade center and other nearby locations, but I can certainly understand how our location wasn’t the most convenient for where you had to travel to. Rick Skinner General Manager More 

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