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All 9 Marlborough hotels

BEST WESTERN Royal Plaza Hotel & Trade Center

3.0 of 5 Hotel   |   181 Boston Post Road West, Marlborough, MA 01752
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38%
Ranked #6 of 9 hotels in Marlborough
A recent review
3 of 5 stars reviewed 1 week ago
James F Quincy, United States
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207 people have reviewed this hotel

Traveler rating
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    52
    46
    31
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47
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86
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Baltimore, Maryland
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

I had recently stayed at the Best Western hotel and all was fine until I spoke with Leslie, one of the front desk staff, who was nothing but rude and disrespectful to me. I have been a Best Western member for years and have never come across an employee who took so much disregard toward helping to better my stay.... More

Was this review helpful? Yes 1
Erie, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The electronic keys do not work so each time I left the room I had to get a new key. Once 7 times. Toilet leaked during night. I slipped in water in middle in middle of night and was injured. No one in management cared. Each night security was sent to room adjacent to me for noise and vulgarity. 9pm-4... More

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Quincy, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

No frills, no major issues. Decent place to stay if your there for a night or two. Plenty of stores, resteraunts in area. Close to Mass Pike and major roadways. Nothing fancy but ok for the money. Would stay there again if the event was at the hotel, but if it was in the area I would try another hote.

Review collected in partnership with Best Western

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Marlborough, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice rooms, beds & pillows comfy. Staff was very friendly. Food in the restaurant was great. Meeting rooms very cold. Bring a sweater or two. The staff was helpful and always courteous and helped when possible. Didn’t get in the pool, but a friend said it was too cold. Lots of arcade games for the kids and big kids! There... More

Review collected in partnership with Best Western

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rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

It sounds like you were well taken care of. Thank you for sharing your experience and we look forward to your next stay! Sincerely, Rick Skinner General Manager More

rochester, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, rooms good size and very clean. Hotel is huge, and always kept up and cleaned. Some Restaurant staff should be retrained, and the breakfast buffet should be better and maintained. The elevators were slow in operation. The bedding is excellent, but the pull out couch mattress should be replaced as needed.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

Thank you for your detailed review! Our comfy beds are always a guest favorite. I’ve made note of your comments on the restaurant staff and will address them during our next training. Many Thanks, Rick Skinner General Manager More

Central MA
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The place is billed as a business conference center. It is a great location, the overall structure of the hotel is great but the place has just been run into the ground. It is a homeless hotel which means they house homeless people in the winter. I totally understand that people need shelter, it is just a tough mix with... More

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m sorry you didn’t enjoy your stay with us, but glad that you had a fantastic experience with our staff If there is ever an issue, we encourage you to speak with the front desk and they’ll be happy to look into it for you. Thank you for sharing, Rick Skinner General Manager More

Bennington, Vermont
1 review
2 of 5 stars Reviewed 2 weeks ago

I booked this hotel through Priceline and got a very good rate. First impressions were that it was hard to find and the lobby was chaotic. I'd actually booked the wrong night and they were able to help me fix it (the only reason I gave it a 2 and not a zero). The room was dated and they put... More

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rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m sorry to hear about your dining experience. Our staff is typically efficient even with larger groups. I’ll be sure to address the matter with them during our next training to make sure it doesn’t happen again. Thank you for taking the time to write a review. Respectfully, Rick Skinner General Manager More

Georgetown, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel was standard in every way. Nothing stood out as exceptional. However, three times during my stay I asked staff for help. On none of those occasions were staff willing to take a pause in what they were doing to help.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I am very sorry that you didn’t find your stay satisfactory. Our staff typically goes above and beyond for our guests. I’ll be sure to bring this to their attention and make sure it doesn’t happen again. Respectfully, Rick Skinner General Manager More

Marlborough, Massachusetts
Top Contributor
110 reviews 110 reviews
66 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed March 13, 2014

It was great to be able to get away from the hockey players that I have experienced in the other Marlborough hotels but I it is not on my list of places to stay again in Marlborough. The bar wasn't open or there was no one available to serve we couldn't quite figure out. The pool is very small but... More

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

I’m glad you found our staff friendly and accommodating. Making you feel comfortable is one of our highest priorities. Thank you for taking the time to leave a review and stay tuned for our future renovations. Warm regards, Rick Skinner General Manager More

Marlborough, United States
1 review
3 of 5 stars Reviewed March 12, 2014

This Hotel is decent for in a short term stay. Internet is a bit slow and have to reconnect everyday. Breakfast buffet is quite nice thought. Ask for a microwave if you want one one the room, they have that option.

Review collected in partnership with Best Western

Was this review helpful? Yes
rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review

It’s nice to wake up to a delicious warm breakfast. It’s the perfect way to start the day. Thank you for your comments and hopefully we can wow you during your next stay! Best Wishes, Rick Skinner General Manager More

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Additional Information about BEST WESTERN Royal Plaza Hotel & Trade Center

Also Known As:
Best Western Royal Plaza Hotel & Trade
Best Western Royal Plaza Hotel & Trade Marlborough
Best Western Royal Plaza Hotel And Trade Center
Marlborough Best Western
Best Western Marlborough
Address: 181 Boston Post Road West, Marlborough, MA 01752
Phone Number:
Location: United States > Massachusetts > Marlborough
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Marlborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Royal Plaza Hotel & Trade Center 3*
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