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All 9 Marlborough hotels

Extended Stay America - Boston - Marlborough

2.5 of 5 Hotel   |   19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
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Extended Stay America - Boston - Marlborough
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Ranked #8 of 9 Hotels in Marlborough
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47 reviews from our community

Traveler rating
    7
    9
    10
    6
    15
See reviews for
13
6
4
11
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Marlboro, New Jersey
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I just wanted to take the time to write a review for this Hotel and say Thank You to a very Friendly and very Professional front desk clerk, her name is Christine. She made our stay the best it could have been!! She answered all our questions for us, provided the dishes we requested for our room gave us the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Hello there. I have been and a guest of Extended Stay America in Marlborough, Massachusetts for several years. I am not posting this review to talk about this hotel itself, but rather to commend one employee in particular, who I honestly feel is truly deserving of recognition for her service. This wonderful lady's name is Christine and she runs the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Huck - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such... More 

Denville, United States
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Smokers would love this hotel. It reeks. Toilet tank runs incessantly. Heat is inconsistent. If you are training for discomfort, this is the hotel for you. Better off to close, renovate and start over.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention and apologize that we did not meet your expectations. Our goal is to ensure... More 

Aiken, South Carolina
Contributor
20 reviews 20 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 28, 2014

We stayed at this hotel one night after a 15-hour day on the road. It went from bad to worse. The outside area seemed fine; it is in a "business" type area which I usually like because it is normally quieter. The room had obviously not been cleaned (or used) recently; there was a roach in the tub, the drawers... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to provide feedback about your experience. We are very disappointed to hear about the condition of your room and that you did not feel safe. We take our guests' safety very seriously. We will work with our staff to make sure we are maintaining a safe environment for all of our guests. We will... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 19, 2014

This is not a hotel. It is more like a halfway house. There are sketchy people roaming the hallways and lobby. There's one person at the front desk. I stayed in my room for 10 mins. before leaving. There was a weird brown stain on my sheets. The room had a weird smell. The closet door wouldn't close and went... More 

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Saratoga Springs, New York
1 review
1 of 5 stars Reviewed November 8, 2014

After arriving late at night following a return from England and driving 45 minutes out of Boston, finally made it here only to be given a room that hadn't been cleaned. Let me count the beer bottles (13) and one wine bottle and a bottle of Jack Daniels. All empty.

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Fairport, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 6, 2014

This hotel is not worth the cheap price for a room. My wife and I checked in with only one person on duty at the desk, who was surprisingly unfriendly. We smelled faint cigarette smoke on the way to our room, which increased as we went up the elevator. Upon arrival at our room, we noted dingy surroundings, human hair... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am so sorry to read that you received such poor service at check-in, and that your room had cleanliness issues with the bed and bathroom. We will take your comments and coach our team to provide better service in the future. I am grateful for the feedback... More 

Stamford, Connecticut
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 3, 2014

Don't stay here. I just checked in and the room is old. There is supposed to be a fully set up kitchen but you have to ask for all the kitchen dishes. There isn't even a cup. There's no ice machine and you have to make your own ice so when you arrive you have to bang on someone else's... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that were not aware of our clean kitchen program that provides our guest with fresh clean dishes when requested. As well, I regret to read that our lack of an ice machine was such an inconvenience to you, and that there was no shampoo in... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 1, 2014 via mobile

This hotel is not worth the cheap price for a room. My wife and I checked in with only one person on duty at the desk, who was surprisingly unfriendly. We smelled faint cigarette smoke on the way to our room, which increased as we went up the elevator. Upon arrival at our room, we noted dingy surroundings, human hair... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that you received such poor service from my staff during check in, and that there was a smoke odor in the hallway and elevator. As well, I deeply apologize that your room had cleanliness issues and that your bedding did not meet your expectations. In... More 

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Additional Information about Extended Stay America - Boston - Marlborough

Address: 19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Massachusetts > Marlborough
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Boston - Marlborough 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites

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