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Extended Stay America - Boston - Marlborough

2.5 of 5
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19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
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Extended Stay America - Boston - Marlborough
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55 Reviews from our TripAdvisor Community

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15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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San Francisco, California
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was close to a family event so I stayed here. Room was OK but could use some maintenance. Sink didn't drain well in bathroom. Fabric short shower curtain was useless - water ended up floor no matter what I did. Even a cheap platic liner wouldve been better. One nightstand was missing its front panel/was broken. Bed was... More 

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Memphis, Tennessee
1 review
5 of 5 stars Reviewed May 28, 2015

This was one of the best experiences ever. Had two rooms and stayed here for three nights. The employees and staff made our stay so pleasurable. If you are ever in the area, please stop by, you won't regret it! Staff gave us a list of things to do in the area and surrounding area. They also told us how... More 

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Aylett, Virginia
1 review
4 of 5 stars Reviewed May 21, 2015

Good value.. got this room for $50 on Priceline.com. Some folks gave this hotel bad reviews but they didn't seem to take in account what they were paying for in the area they were staying. This is not the Waldorf Astoria. If you want valet parking and champagne service, this is not the hotel for you. If you want a... More 

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Bengaluru (Bangalore), India
1 review
1 of 5 stars Reviewed May 9, 2015

This review is for Hotel Extended Stay America , Marlborough , MA 01752 . To start with , ALL my 3 travel suit cases were STOLEN from hotel room. I stayed in this hotel from 11th April, 15 to 2nd May, 15. During my stay , on 29th April ALL 3 Suitecases from my room STOLEN. I went office and... More 

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York, Pennsylvania
1 review
4 of 5 stars Reviewed April 22, 2015

We recently stayed at this property while my son participated in a Hockey Tournament at a nearby Arena. The accommodations were perfect and met our needs well. The room was comfortable, clean and quiet. Shout out to Joanna! Her hospitality and customer service were first class!

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

I would like to personally thank you for taking time out to write such wonderful comments about your experience at our Boston – Marlborough location. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours on the service received from our staff.... More 

Foxboro, Massachusetts
1 review
2 of 5 stars Reviewed April 19, 2015

They need to get better cleaning people to start with. I'm just going to basically repeat all of the other poor review complaints. Room was dusty, Having to ask for dishes and kitchen supplies. The yellow tint in the water is awful. The once a week cleaning is bad enough. But when they clean. They don't clean. All that gets... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to make us aware of your experience at our Extended Stay America Boston – Marlborough location. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our front office staff. Given this commitment, it was with great concern that I... More 

MASS
Top Contributor
70 reviews 70 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 25, 2015

Went for a visit with a friend coming home from Florida...was looking forward to a relaxing, spacious room with a kitchen area. The room itself was not bad...the problem came from loud noise above us in the middle of the night. We thought there may have been workers or some kind of construction going on.. ...went on most of the... More 

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Cleveland, Ohio
1 review
1 of 5 stars Reviewed March 20, 2015

Found this hotel to be very dirty also discovered they do not clean your room daily only once per week if they have someone available other wise it cost you extra if you want it more often that includes emptying the garbage and clean towels. if you want clean towels you have to take your dirty ones to the front... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet your expectations. Our goal is to... More 

Marlboro, New Jersey
2 reviews
5 of 5 stars Reviewed February 15, 2015

I just wanted to take the time to write a review for this Hotel and say Thank You to a very Friendly and very Professional front desk clerk, her name is Christine. She made our stay the best it could have been!! She answered all our questions for us, provided the dishes we requested for our room gave us the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

1 review
2 of 5 stars Reviewed February 13, 2015

Hello there. I have been and a guest of Extended Stay America in Marlborough, Massachusetts for several years. I am not posting this review to talk about this hotel itself, but rather to commend one employee in particular, who I honestly feel is truly deserving of recognition for her service. This wonderful lady's name is Christine and she runs the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Huck - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such... More 

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