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All 9 Marlborough hotels

Extended Stay America - Boston - Marlborough

2.5 of 5 Hotel   |   19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
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Extended Stay America - Boston - Marlborough
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Ranked #8 of 9 hotels in Marlborough
A recent review
5 of 5 stars reviewed 3 weeks ago
Mathieu K Surprise, Arizona
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  • Reviews (71)
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71 people have reviewed this hotel

Traveler rating
    10
    17
    14
    11
    19
See reviews for
14
12
7
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 weeks ago

On arrival, we had to wait several minutes before someone showed up at the front desk. No bell, no "will return in ____" sigh, nothing. So then we got to our room, threw our stuff in and left to go do something else before coming back later. When we finally did get to spend some time in the room, there... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Kelly - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that you did not have a pleasant stay with us. The situation you described, regarding the cleanliness of your room and the service you received is truly regrettable. Please accept our apologies. We will work with our housekeeping staff to... More

Surprise, Arizona
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Great value and great price, although I hate the change where you have to ask for dishes. I have stayed at everything from 5 star hotels and resorts to simple motels and have yet to experience the service Sara delivered. NO hotel deserves someone like her with her dedication to customer service and making sure the guest is happy--hotels just... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you so much for taking the time to write such a positive review of our hotel. I am so proud to read of the exemplary service you received from our staff and that they went above and beyond to resolve problems for you. I am especially pleased to read that you were happy with your room and kitchen, and... More

baltimore
1 review
5 of 5 stars Reviewed 3 weeks ago

Great value for the price. Clean. Comfortable. Convenient. Does the trick for a short stay. Nice rooms. Quiet location. Grocery and restaurants nearby. Most affordable hotel that was available closest to boston.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Neil - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We are glad that you found us to be a great value and enjoyed your clean, comfortable room. One of the greatest rewards of our job is receiving encouraging feedback such as yours. Our staff takes pride in creating a... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

My teenage son and I were booked to stay 2 nights for a lacrosse tournament in July 2014. We arrived to find a sign in the lobby that the desk clerk would be back momentarily. We waited for at least 10 minutes before finding another sign to call the staff using the "lobby" phone. While we waited I noticed the... More

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest's experience. We would like to start by apologizing to you for not meeting your expectation of cleanliness. We will take your comments and coach our housekeeping staff to ensure your experience... More

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at ESA for 2 months. The hotel room smelled horrible the entire stay. 2 of the 5 doors of the building were broken and could not be used. The staff stuck printer paper on both doors that read "Door is broken. Use another entrance (again, for over 2 months). The internet was so painfully slow I used my... More

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Lexington, MA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It was great to find a hotel that allowed dogs & we needed one with a kitchen as we were relocating. Extended Stay had a nice clean room with a good sized, stocked kitchen. There were even doggie bags outside for walking the dogs!

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Stamford, Connecticut
1 review
1 of 5 stars Reviewed 5 weeks ago

After check-in, I carried my luggage to the room on third floor, only to find it not cleaned yet. Had to haul the heavy luggage back to the front desk to get a clean room. So much for the "full kitchen". While the oven is still there, dishes and pans were taken away from the room. After phone calls and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Jim - Thank you for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We are disappointed to hear that your first room was not cleaned properly but are glad that we were able to provide you with a satisfactory room. We... More

Palos Verdes, CA
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 23, 2014

Very nice location and amenities. The bed was very nice and large (King size); the kitchen was nice with Ice Trays and an Ice Container too. The Grab and Go breakfast was nice with very good Coffee to go with it. The items in the room were nice and adequate; but, one had to ask for extra soap, shampoo, towels,... More

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northboro
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed July 2, 2014 via mobile

Not much to say. Love the idea of having an almost complete kitchen but the management were rude,access doors always broken. Keyes would stop working into room. Hard sometimes to get linens,many times I bought toilet paper. No screen in window.very few TV channels.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to provide feedback about your experience. I am so sorry that you received such unfriendly customer service from management. I can assure you that I have reviewed our customer service standards with the entire staff to ensure your experience is not repeated. I am also sorry for all of the inconveniences you experienced during... More

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 30, 2014

Extended Stay America, Boston Post Road, Marlborough. I stayed for 2 weeks and checked out after clearing all transactions. But i was charged additional $90 after a week of check out without any email or any other way of intimation. It’s been almost 3 weeks i spoke to the supervisor who confirmed that money would be credited back within a... More

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Boston - Marlborough

Address: 19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Massachusetts > Marlborough
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Boston - Marlborough 2.5*
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Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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Number of rooms
135

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  • At what time does the pool open each day?

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