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Extended Stay America - Boston - Marlborough

2.5 of 5
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19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
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Extended Stay America - Boston - Marlborough
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50 reviews from our community

Traveler rating
    7
    9
    10
    8
    16
See reviews for
13
6
4
13
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • All months
    (50)
  • Mar-May only
    (6)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (6)
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Foxboro, Massachusetts
1 review
2 of 5 stars Reviewed 2 days ago NEW

They need to get better cleaning people to start with. I'm just going to basically repeat all of the other poor review complaints. Room was dusty, Having to ask for dishes and kitchen supplies. The yellow tint in the water is awful. The once a week cleaning is bad enough. But when they clean. They don't clean. All that gets... More 

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MASS
Top Contributor
62 reviews 62 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Went for a visit with a friend coming home from Florida...was looking forward to a relaxing, spacious room with a kitchen area. The room itself was not bad...the problem came from loud noise above us in the middle of the night. We thought there may have been workers or some kind of construction going on.. ...went on most of the... More 

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Cleveland, Ohio
1 review
1 of 5 stars Reviewed 4 weeks ago

Found this hotel to be very dirty also discovered they do not clean your room daily only once per week if they have someone available other wise it cost you extra if you want it more often that includes emptying the garbage and clean towels. if you want clean towels you have to take your dirty ones to the front... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet your expectations. Our goal is to... More 

Marlboro, New Jersey
2 reviews
5 of 5 stars Reviewed February 15, 2015

I just wanted to take the time to write a review for this Hotel and say Thank You to a very Friendly and very Professional front desk clerk, her name is Christine. She made our stay the best it could have been!! She answered all our questions for us, provided the dishes we requested for our room gave us the... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

1 review
2 of 5 stars Reviewed February 13, 2015

Hello there. I have been and a guest of Extended Stay America in Marlborough, Massachusetts for several years. I am not posting this review to talk about this hotel itself, but rather to commend one employee in particular, who I honestly feel is truly deserving of recognition for her service. This wonderful lady's name is Christine and she runs the... More 

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Manager_11525, Manager at Extended Stay America - Boston - Marlborough, responded to this review

Huck - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such... More 

Denville, United States
2 reviews
1 of 5 stars Reviewed February 9, 2015

Smokers would love this hotel. It reeks. Toilet tank runs incessantly. Heat is inconsistent. If you are training for discomfort, this is the hotel for you. Better off to close, renovate and start over.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention and apologize that we did not meet your expectations. Our goal is to ensure... More 

Aiken, South Carolina
Contributor
20 reviews 20 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 28, 2014

We stayed at this hotel one night after a 15-hour day on the road. It went from bad to worse. The outside area seemed fine; it is in a "business" type area which I usually like because it is normally quieter. The room had obviously not been cleaned (or used) recently; there was a roach in the tub, the drawers... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to provide feedback about your experience. We are very disappointed to hear about the condition of your room and that you did not feel safe. We take our guests' safety very seriously. We will work with our staff to make sure we are maintaining a safe environment for all of our guests. We will... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 19, 2014

This is not a hotel. It is more like a halfway house. There are sketchy people roaming the hallways and lobby. There's one person at the front desk. I stayed in my room for 10 mins. before leaving. There was a weird brown stain on my sheets. The room had a weird smell. The closet door wouldn't close and went... More 

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Saratoga Springs, New York
1 review
1 of 5 stars Reviewed November 8, 2014

After arriving late at night following a return from England and driving 45 minutes out of Boston, finally made it here only to be given a room that hadn't been cleaned. Let me count the beer bottles (13) and one wine bottle and a bottle of Jack Daniels. All empty.

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