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All 9 Marlborough hotels

Extended Stay America - Boston - Marlborough

2.5 of 5 Hotel   |   19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
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Extended Stay America - Boston - Marlborough
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Ranked #8 of 9 Hotels in Marlborough
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42 reviews from our community

Traveler rating
    6
    8
    10
    5
    13
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10
6
3
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This is not a hotel. It is more like a halfway house. There are sketchy people roaming the hallways and lobby. There's one person at the front desk. I stayed in my room for 10 mins. before leaving. There was a weird brown stain on my sheets. The room had a weird smell. The closet door wouldn't close and went... More 

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Saratoga Springs, New York
1 review
1 of 5 stars Reviewed November 8, 2014

After arriving late at night following a return from England and driving 45 minutes out of Boston, finally made it here only to be given a room that hadn't been cleaned. Let me count the beer bottles (13) and one wine bottle and a bottle of Jack Daniels. All empty.

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Fairport, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 6, 2014

This hotel is not worth the cheap price for a room. My wife and I checked in with only one person on duty at the desk, who was surprisingly unfriendly. We smelled faint cigarette smoke on the way to our room, which increased as we went up the elevator. Upon arrival at our room, we noted dingy surroundings, human hair... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am so sorry to read that you received such poor service at check-in, and that your room had cleanliness issues with the bed and bathroom. We will take your comments and coach our team to provide better service in the future. I am grateful for the feedback... More 

Stamford, Connecticut
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed November 3, 2014

Don't stay here. I just checked in and the room is old. There is supposed to be a fully set up kitchen but you have to ask for all the kitchen dishes. There isn't even a cup. There's no ice machine and you have to make your own ice so when you arrive you have to bang on someone else's... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that were not aware of our clean kitchen program that provides our guest with fresh clean dishes when requested. As well, I regret to read that our lack of an ice machine was such an inconvenience to you, and that there was no shampoo in... More 

1 review
3 of 5 stars Reviewed November 1, 2014

This hotel is not worth the cheap price for a room. My wife and I checked in with only one person on duty at the desk, who was surprisingly unfriendly. We smelled faint cigarette smoke on the way to our room, which increased as we went up the elevator. Upon arrival at our room, we noted dingy surroundings, human hair... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that you received such poor service from my staff during check in, and that there was a smoke odor in the hallway and elevator. As well, I deeply apologize that your room had cleanliness issues and that your bedding did not meet your expectations. In... More 

Massachusetts
1 review
3 of 5 stars Reviewed September 7, 2014

Extended Stay America is not good for an extended stay if animals are an issue for you . After two weeks you will feel as if you are living in a kennel. There are dogs everywhere and the stench and barking is very bad in some areas. There is supposed to be a pet section but that policy was not... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to write a review of your stay. We are grateful for your kind words about our staff and location; however, we are sorry to hear that you experienced some disturbances from the pets in our hotel. We will continue working hard to maintain a clean, comfortable environment for all of our guests. Thank you... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 2, 2014

Ended up there for one night, when all the New England hotels were fully booked (still better than sleeping in the car). The room was fine, clean, with a bit noisy AC. The hotel provides some wifi service, for a better one (= usable one) they ask a fee. If you don't want to stream Netflix, then it is probably... More 

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1 review
1 of 5 stars Reviewed August 16, 2014

On arrival, we had to wait several minutes before someone showed up at the front desk. No bell, no "will return in ____" sigh, nothing. So then we got to our room, threw our stuff in and left to go do something else before coming back later. When we finally did get to spend some time in the room, there... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Kelly - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that you did not have a pleasant stay with us. The situation you described, regarding the cleanliness of your room and the service you received is truly regrettable. Please accept our apologies. We will work with our housekeeping staff to... More 

Surprise, Arizona
2 reviews
5 of 5 stars Reviewed August 11, 2014

Great value and great price, although I hate the change where you have to ask for dishes. I have stayed at everything from 5 star hotels and resorts to simple motels and have yet to experience the service Sara delivered. NO hotel deserves someone like her with her dedication to customer service and making sure the guest is happy--hotels just... More 

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Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you so much for taking the time to write such a positive review of our hotel. I am so proud to read of the exemplary service you received from our staff and that they went above and beyond to resolve problems for you. I am especially pleased to read that you were happy with your room and kitchen, and... More 

baltimore
1 review
5 of 5 stars Reviewed August 7, 2014

Great value for the price. Clean. Comfortable. Convenient. Does the trick for a short stay. Nice rooms. Quiet location. Grocery and restaurants nearby. Most affordable hotel that was available closest to boston.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Neil - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We are glad that you found us to be a great value and enjoyed your clean, comfortable room. One of the greatest rewards of our job is receiving encouraging feedback such as yours. Our staff takes pride in creating a... More 

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Additional Information about Extended Stay America - Boston - Marlborough

Address: 19 Northborough Road East, Marlborough, MA 01752 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Massachusetts > Marlborough
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Boston - Marlborough 2.5*
Number of rooms: 135
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Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites

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