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Holiday Inn Express Ludlow

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321 Center Street, Ludlow, MA 01056 (Formerly Comfort Inn & Suites)
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Holiday Inn Express Ludlow
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Holiday Inn Express Ludlow
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41 reviews from our community

Traveler rating
    26
    12
    3
    0
    0
See reviews for
17
8
1
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, New York
Top Contributor
82 reviews 82 reviews
32 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

No hotel deals in this I90 area around Chicopee or Ludlow, so we were happy that the Holiday Inn Express was so nice since we paid so much. Very clean and quiet. Taco Bell is walking distance; Big Y grocery store and other fast food options about 1/4 mile away. Hot breakfast with lots of options from fresh fruit and... More 

Was this review helpful? Yes 1
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. We have some options in the area for dinner and the grocery store is within walking distance if it is needed. Thank you again, Melissa GM More 

Guarulhos, SP
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The lower classification is because of it's location, there's no options to eat or fun close to the hotel. The hotel is a nice option with good rooms and excellent front desk service. The elevator and ice machines are silent. Good WiFi internet, very fast and stable.

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for taking to provide our team with some feedback. I apologize that we did not meet your expectations in our area. We are in a small town and we have a few local restaurants within 1/4 mile to 2 miles away from our hotel and 3 fast food type restaurants in front of our property. We do strive... More 

Skowhegan
Top Contributor
83 reviews 83 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 6, 2015

After challenges on my end the staff here was awesome. Late arrival, big smiles from the front desk. A snow storm came in and basically closed everything the next day and the staff made sure we were comfortable and had everything we needed. The manager even provided lunch for those that didn't want to venture out. A big plus and... More 

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel at Holiday Inn Express Ludlow, and your comments are very important to us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations at Holiday Inn... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

The staff here is amazing! My husband is in the Air Force, and was gone in the mornings so Id come sit at breakfast by myself. The staff made me feel very welcome, they were super friendly! The 2 breakfast ladies made sure that place was spotless!!! I work for a residence inn in New Hampshire ..so I'm constantly judging... More 

Was this review helpful? Yes 1
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel at Holiday Inn Express Ludlow, and your comments are very important to us. We take our guest comments very seriously and always strive to provide comfortable and clean accommodations at Holiday Inn... More 

Brooklyn, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 2, 2014

our room was a king bed with pullout couch, which was more like a suite. The "living room" area had a comfortable couch with end tables and coffee table. This made the room so much more pleasant than the typical hotel room. This is a new facility so everything was very clean and in good shape. The lobby was nicely... More 

Was this review helpful? Yes 2
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

We strive in making everyone's experience the best ever!! We are pleased you enjoyed yourself. Thank you for taking the time to let us know of your experience at Holiday Inn Express Ludlow. It is nice to know that you found our team nice and helpful. Once again, thank you for staying with us at Holiday Inn Express Ludlow, and... More 

Smithtown, New York
Top Contributor
61 reviews 61 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 27, 2014 via mobile

Stayed here while visiting family in the area. Travelled with two kids and spouse. The hotel was exceptionally clean and quiet at night. The blackout shades were great. Amenities in the room were good and everything worked except the lock on the bathroom door. I told the manager when I checked out and I'm sure it's fixed by now. The... More 

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel at Holiday Inn Express Ludlow, and your comments are very important to us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations at Holiday Inn... More 

United Kingdom
Top Contributor
66 reviews 66 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 21, 2014

We stopped here as a rest stop on a trip from Northern Vermont to Rhode Island. The man at reception was very welcoming and helpful with restaurant suggestions. We stayed in a suite which was spacious and very comfortable. So comfortable we stayed in and ordered delivery! Relaxing jacuzi bath and very comfortable bed to sleep in. After a week... More 

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

We are very pleased you enjoyed your stay with us, and look forward to having you back again soon! It is wonderful to hear that we provided exceptional customer service to you as we pride ourselves on meeting and exceeding your expectations. We are glad that you enjoyed the suite it is a great spacious room. See you next time!... More 

Ohio
Top Contributor
86 reviews 86 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 18, 2014

I'll get my one negative out of the way- the air conditioner was quite noisy. Everything else was great. The carpeting is pretty, we had a small kitchen with a fridge, sink, microwave, and cabinets. The bedding is comfy, and we enjoyed the flat screen t.v. The breakfast bar has anything you might want, with lots to choose from. Very... More 

Was this review helpful? Yes 1
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am sorry about the noisy air conditioner we will take a look at it to make sure it is quieter for the... More 

Senior Contributor
35 reviews 35 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 8, 2014

The check in was great, friendly knowledgeable staff, recommended good food restaurants, Rooms very clean and fresh. Not greatest value for money but includes free WI FI and so so breakfast. Nice quiet air conditioner in room Typical holiday in express with northern high rates

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

We are very pleased you enjoyed your stay with us, and look forward to having you back again soon! It is wonderful to hear that we provided exceptional customer service to you as we pride ourselves on meeting and exceeding your expectations. Our pricing systems carefully monitor our hotel and the compression for the market when posting any rate. Typically... More 

Barrie, Canada
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 4, 2014

Pulled of the hi-way around 1:30 am in the pouring rain and easily found the Holiday Inn Express. The desk clerk was quick and friendly and even found us a deal by asking if we were AAA members! The room was comfortable and clean and with the blackout blinds, we slept well. Back on the road at 6am but not... More 

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

We appreciate you taking the time out of your day to express your thoughts on your stay with us at Holiday Inn Express Ludlow. We take pride in hearing great reviews and look forward to having you stay with us when in town. More 

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29 photos of this hotel

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