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All 1 Ludlow hotels

Holiday Inn Express Ludlow

2.5 of 5 Hotel   |   321 Center Street, Ludlow, MA 01056 (Formerly Comfort Inn & Suites)
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Ranked #1 of 1 hotels in Ludlow
A recent review
5 of 5 stars reviewed 3 weeks ago
Happytravellers5595 Ontario, Canada
  • Overview
  • Reviews (29)
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29 people have reviewed this hotel

Traveler rating
    18
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped over August 4, 2014 on our way to Reading Mass. Very convenient off the highway.Front desk people were welcoming and helpful. Our room was spotlessly clean and the addition of micro and refrigerator was a bonus. Breakfast next morning was most enjoyable. In all an excellent place to stay.

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for taking the time to provide our team with feedback. We're excited you had a pleasant stay and enjoyed the newly expanded breakfast options (Quaker oatmeal cups with raisons, walnuts and cinnamon, Chobani yogurts, and turkey sausage). Thank you for choosing Holiday Inn Express for your stay and we look forward to taking care of you in the... More

Maine
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were traveling back from Canada and couldn't quite make it home so we went looking for a nice, clean place to stay. Needed two rooms. The young woman on the front desk, Jessica, couldn't have been nicer! Our rooms were immaculate and quiet. Breakfast was just fine! We were so pleased that we found this hotel! I would definitely... More

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Wow, what a Rave review!! Thanks a bunch for your wonderful comments regarding our clean rooms, great location and our Awesome Team especially for noticing Jessica. We look forward to having you stay with us again, soon. Melissa, GM More

NEBRASKA
Top Contributor
264 reviews 264 reviews
172 hotel reviews
409 helpful votes 409 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was very pleased to receive the first floor suite I had requested, and it was very convenient to the laundry. Room was spacious and had a micro and ref. Unfortunately, the ref. make such a terrible noise that we had to unplug it. Pleasantly, the A/C unit was the quietest one we've ever had in a hotel. The noise... More

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for taking to provide our team with some feedback. I apologize that we did not meet your expectations in some areas of your stay. I am sorry that the lights are not bright enough for your needs, I will see if there is anything we can do to add or change the lighting in the rooms for the... More

Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 26, 2014

We recently stayed at the Holiday Inn express for a one night stay. The staff were friendly, the room was clean and beds were comfortable. The breakfast was good and sufficient for our needs. The decor was modern and looked as though refurbished not long ago. The price was reasonable for one night in a double queen room, $144 (taxes... More

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

We strive in making everyone's experience the best ever!! We are pleased you enjoyed yourself. Thank you for taking the time to let us know of your experience at Holiday Inn Express Ludlow. It is nice to know that you found our team nice and helpful. Once again, thank you for staying with us at Holiday Inn Express Ludlow, and... More

Bucks
Top Contributor
78 reviews 78 reviews
65 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 14, 2014

This was an overnight so we really did not stay for long, but all was as we needed and expected. Upgrade to a really nice suite, staff very friendly, breakfast as expected, reasonable. Lots of parking on-site, good restaurant a few miles up the road - Europa, really nice place and good food / prices. One small issue was that... More

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

We want to thank you for your comments about our hotel. I am very sorry that you had an issue with the internet and the desk agent did not show much concern over this. I will speak with the team about this. Our guests are our main concern and we want to make sure your entire stay is satisfactory from... More

Erie, Pennsylvania
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 2, 2014

I have not stayed here in awhile, but was very pleased with the wonderful staff they had. I especially wanted to commend Jason Gold - what a tremendous individual for any establishment to have. While the breakfast could use an update and I DO miss the warm cookies they had when it was a Comfort Inn, the rooms were comfortable,... More

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hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for your comments about our hotel. We have renovated our hotel and the new changes are very much welcomed by our team and our guests. Jason is a great asset to our team and he was a finalist this year for the Howdy Awards. We do our best to offer great service to all our guests. We are... More

Senior Contributor
42 reviews 42 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 27, 2014 via mobile

We are "regulars" and happy to return thanks to Josh, Jessica, Claudia and the always totally happy Jason. The little things like a personalized candy wrapper and big smile and welcome from Jessica to Claudia opening the breakfast room to feed the cheerleaders and parents off to early competition to Jason greeting us by first name and laughing at our... More

Was this review helpful? Yes
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for your kind words of praise. We are glad that we were able to accommodate you and give great service to you and your family while visiting. We take pride in offering great customer service to our guests when they are traveling a long or short distance from home this is your home away from home and we... More

North Myrtle Beach, South Carolina
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 5, 2014

On our travel north from North myrtle Beach this was our second night stop, April 2, what a nice place to spend the night. Easy access from the I-90, and a good location for restaurants (if you stay here try Alexanders). The room are nicely furnished and clean with the bonus of having a refg. Check-in was a breeze and... More

Was this review helpful? Yes 1
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for taking the time to write a response for our hotel. We are glad you enjoyed your stay with us. We take great pride in offering great service to our guests. I am happy to hear you enjoyed our breakfast. Alexander's is one of my favorite restaurants in the area. We hope to see you again in your... More

New Jersey
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 20, 2014

I travel to the Springfield area a couple of times per year. I always stay in Ludlow rather than downtown Springfield because it is a much better neighborhood and it is much quieter. The hotel grounds and rooms are clean and I have not been disappointed with anything since Holiday Inn took over. Beds are comfortable with high thread count... More

Was this review helpful? Yes 1
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for commenting on our hotel. I am delighted that you enjoyed your stay with us. We are in a quieter community than the downtown Springfield hotels and there are some great restaurants in the area for our guests to enjoy. We are newly renovated and our new look and feel is much better than the past. Our breakfast... More

Evanston,il.
Top Contributor
110 reviews 110 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 12, 2013

The hotel is well maintained, clean, lobby is contemporary interior design, the rooms are very nice with refg and micro. The full breakfast included fresh fruit, pancakes, hard boil/ scramble eggs, sausage, a nice variety of sweet rolls and breads, juice, yogurt. Next to Taco Bell and a Chinese restaurant. Not far from good Portuguese restaurants.

Was this review helpful? Yes 2
hospitalitywithstyle, General Manager at Holiday Inn Express Ludlow, responded to this review

Thank you for your taking the time to comment on our hotel. We have recently renovated and the hotel's new look is a wonderful outcome of all our hard work and dedication. We take great pride in offering a clean and enjoyable stay. We look forward to seeing you again if you are in the area for your travels. Thank... More

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Additional Information about Holiday Inn Express Ludlow

Address: 321 Center Street, Ludlow, MA 01056 (Formerly Comfort Inn & Suites)
Phone Number:
Location: United States > Massachusetts > Ludlow
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ludlow 2.5*
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Also Known As:
Comfort Hotel Ludlow
Comfort Inn And Suites
Comfort Inn Ludlow
Ludlow Comfort Inn

28 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (7)
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Room/suite (8)
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Bathroom (1)
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Business center/function rooms (1)
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Pool/beach area (3)
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Dining (2)
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Other (7)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
As of April 2nd our hotel is open for business under the Holiday Inn Express. We have just finished renovations. ... more   less 
Number of rooms
71

Questions & Answers

Questions? Get answers from Holiday Inn Express Ludlow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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