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Quality Inn & Suites Lexington

2.0 of 5 440 Bedford St., Lexington, MA 02420
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Quality Inn & Suites Lexington
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Quality Inn & Suites Lexington
Quality Inn & Suites Lexington
Quality Inn & Suites Lexington
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280 reviews from our community

Traveler rating
    62
    71
    55
    42
    50
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85
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65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Boston, New Hampshire
1 review
1 of 5 stars Reviewed 2 days ago NEW

I have stayed at this un-Quality inn before because its close to my work. Its a cheap motel-like place but for a few hours it worked. When there are major snow storms a group of us usually stay there overnight. Never again! I made a reservation for tonight due to the impending storm but now we are being told not... More 

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I have just checked and no cancellations were charged during this state emergency. We do understand that the cancellations take place during harsh weather conditions for different reasons and we at Quality Inn & Suits do not believe in making it any more difficult for our guests. There were a lot of check ins happening during your call... More 

Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 19, 2014

Hotel layout is very poor. Rooms are behind the hotel owned Mexican restaurant. No flat screen tvs room was small and heat was super loud. Go over one town and stay at the Best Western in Concord! MUCH nicer!

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Allow me to thank you for taking out the time to write a review. I apologize that you didn't have a great time at our property. The project of replacing the flat screen high definition televisions in all our rooms is almost complete and your are sure to see some exciting changes upon your next visit. Please call... More 

Rochester, New York
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 17, 2014

I stayed at this hotel during the 2nd weekend in November, 2014. I drove an automobile to Lexington, Mass. from Rochester NY and brought my folding bicycle with me. I determined tha't the Minuteman Commuter Bikeway was near the hotel and bicycled for several hours on the Bikeway. The Quality Inn, Lexington MA is a clean, quiet motel/hotel. A wildlife... More 

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your detailed and wonderful review of our hotel. Your detailed review will certainly help other visitors to Lexington also. I am also glad that you enjoyed the breakfast. The $25 charge is for the incidentals and is removed upon guest check out. I will investigate further as to why this din't happen in your case.... More 

Sun Lakes, Arizona
1 review
5 of 5 stars Reviewed December 5, 2014

Our two-room suite was very comfortable, clean, and quiet. Perfect for families, as the small kitchenette made it possible to fix some meals. The complimentary breakfast was far better than those we have experienced at other hotel chains -- a wide variety of healthful foods, both hot and cold. We used our complimentary passes for the sports club across the... More 

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, It was a pleasure having you with us. I am glad you enjoyed the suite and other facilities. I am also very happy that you enjoyed our wonderful breakfast. We look forward to having you with us again in near future. Kind regards, Vik General Manager More 

Western Mass.
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 4, 2014

Was scheduled for an event in Boston and had to get ahead of a winter storm, so picked this hotel for it's closeness to Boston and ease of travel. Beds were comfortable and continental breakfast was filling.

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your review. It was great to know that you enjoyed your stay with us. We look forward to having you with us again soon. Regards, Vik General Manager More 

South Florida, Florida
Top Contributor
76 reviews 76 reviews
35 hotel reviews
107 helpful votes 107 helpful votes
2 of 5 stars Reviewed December 3, 2014

For the price there are far better choices in Lexington - I experienced a few things that give the hotel a poor rating. First, customer service was terrible. I was staying for two nights and on the second day my key cards stopped working. When I went to have the key reprogrammed, the front desk guy said it was my... More 

Was this review helpful? Yes 1
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I have spoken to the employee who programmed your key and he says that the key card reader couldn't read the key which could happen for a multiple reasons. We certainly didn't intend to make you feel that it was your fault in any way. The maintenance department and I have personally checked the water pressure and have... More 

1 review
1 of 5 stars Reviewed December 1, 2014

Charged my credit card with bogus charges and I am still arguing with them to get the charges released. The hotel room refrigerator made a loud noise all night and I had to contact the office. I will never stay at this hotel again. The bathroom sink was stopped up and was reported to the office.

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I apologize for the inconvenience. Every time a reservation is made on a credit or debit card, there is a $25 hold for incidentals. This is common for hospitality industry but only the amount differs. Upon check out, the amount is released and then it is up to your bank as to how long they take to make... More 

Powell, Ohio
Top Contributor
101 reviews 101 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed November 11, 2014

Quality Inns are usually the lower end of the hotel spectrum at which I'll stay on business unless there are no other options, but this one was much better than usual. I'm one that doesn't mind the outside doors, but the more safety conscious might not consider here. Other than that I can't give a good reason not to stay... More 

Was this review helpful? Yes 1
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I would like to thank you for your recent stay at our hotel. We are located in a very safe and secure location and in addition, have security personnel on property as well. I thank you again for your stay and encouraging review. Regards, Vik General Manager More 

Philadelphia, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

Just off rt. 95 (128), really convenient to Mass Pike, this location is built up on a marshland adjoining an Air Force base, so lots of scenery, including a hawk who sits on a transmission tower and wild geese who visit in the morning. The room was clean, the micro and fridge also. Everyone was pleasant. The free breakfast was... More 

Was this review helpful? Yes 1
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Allow me to thank you for your outstanding review. It is great to know that you enjoyed your stay with us. We are also happy to know that you enjoyed the breakfast. We look forward to your future visits. Regards, Vik General Manager More 

Boston, Massachusetts
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 24, 2014

Fine room, reasonable furniture and a chair with a desk. Electrical sockets besides the desk but not near the bed ? The sink is a part of the main room, which might be a problem if more than one person share the room (the restroom and the shower are separated from the main room, but there is no sink there).... More 

Was this review helpful? Yes 1
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your detailed review of our hotel. We appreciate your stay and look forward to your stay in the near future. Regards, Vik General Manager More 

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Additional Information about Quality Inn & Suites Lexington

Address: 440 Bedford St., Lexington, MA 02420
Phone Number:
Location: United States > Massachusetts > Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Lexington 2*
Number of rooms: 204
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Also Known As:
Quality Inn And Suites Lexington
Quality Inn & Suites Lexington Hotel Lexington
Quality Inn Hotel Lexington
Quality Inn Lexington
Lexington Quality Inn

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