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Quality Inn & Suites Lexington

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440 Bedford St., Lexington, MA 02420
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1 room 1 adult
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Quality Inn & Suites Lexington
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387 Reviews from our TripAdvisor Community

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Wilmington
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our second stay here, close to family and attractions. The free breakfasts are great with various egg, meat and waffle choices, plus fruit, yoghurt, cereal and juices. Cheerful and helpful staff. Rooms have the most comfortable beds and the fan-only AC setting was quiet and kept our room perfectly cool for sleeping during our winter visit. We stayed in 300... More 

Helpful?
Thank blerp
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Our team would like to thank you for your kind words. We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Vanessa Souza Guest Services Manager Quality Inn & Suites Lexington MA 781-861-0850 More 

White Plains, New York
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

Traveled to the area to have a quick getaway and to visit the Boston Science Museum and Legoland with my 8 year old nephew and my sister. The hotel was very clean and breakfast was great! Bathrooms could use some updating.

Helpful?
Thank wisetrvlr427
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I thank you for your recent stay. I am very happy to know that you liked the accommodations. We hope you will choose us for your future stays when you are in the area next. Regards, Vanessa Guest Services Manager More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I stayed for two nights on a second-floor room in mid-January 2016. The room was never cleaned despite my reminded the desk that I was going out for a while late morning to early afternoon. Uneducated staff at the front desk didn't give a damn. Mistakes are one thing, indifference is another.

Helpful?
1 Thank Muffin2006NewYork
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I apologize for your recent experience at our hotel. I do want to look into the details that you have provided and ensure that the corrective action is taken. I hope you will consider staying with us again. Regards, Vanessa Guest Services Manager More 

Travelers are raving about these Lexington hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Poor quality room but good stuff. They changed room after we complain on bad heat. But new building rooms with old bathroom outdated TV very small, not for children. We changed room 3times in first no heating at second not hot water in third and final the water in Bath, took hall night to empty the bath. The cables of... More 

Helpful?
1 Thank Polina M
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I apologize for your recent experience at our hotel. I do want to look into the details that you have provided and ensure that the corrective action is taken. I hope you will consider staying with us again. Regards, Vanessa Guest Services Manager More 

Petaling Jaya, Malaysia
Level Contributor
151 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
2 of 5 stars Reviewed December 17, 2015 via mobile

An otherwise near perfect one night stay was marred by 3 attempts on my prepaid credit card (which thank god had no funds in there on purpose) Upon check in at midnight on 14 Dec, the elderly lady receptionist requested my last name and knew of booking, hence would've known it was prepaid on Expedia. She asked for credit card... More 

Helpful?
Thank JemimaBond
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I'm sure if it was booked through a third-party (Expedia) yes it should have been pre paid. You only have to provide Incidentals $25 hold on card or $50 cash deposit. That is refundable in the morning of check out. As far as your credit card being charged I can only imagine that it was an Auto charge... More 

Kolkata (Calcutta), India
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 12, 2015

a moderate place to stay near Boston. we got this hotel at a good price during the independence day weekend. the hotel is with basic amenities, so dont have any overwhelming expectations. the price is moderate so good for a budget accomodation. the only hick up we had was with the checkin process which took more than an hour though... More 

Helpful?
Thank tmsrc_1981
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your review. It was a pleasure to know that you had a good experience staying with us. I would like to apologize for the check in process , as I'm sure if it was an early check in we always try our best to accommodate our guest early if possible. We hope to serve you... More 

Southampton, Pennsylvania
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 11, 2015

I was quite impressed with this Quality Inn (priced under $90). Stayed 3 nights. @1/4 miles off I-95 interchange and you cannot turn left into complex but have to go about a 1/4 mile north to make U-turn at light. No road noise, rooms seem freshen up with new flat screen TV and very good beds. Fantastic free breakfast (first... More 

Helpful?
1 Thank Sofpaint
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Your feedback is very important to us and I want to thank you in behalf of our staff as we do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Kind Regards, Vanessa Souza Guest Services Manager Quality Inn & Suites Lexington MA 781-861-0850 More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 6, 2015 via mobile

We found a discount coupon from a rest stop on the way from hotels.com. We liked the 19 miles distance from Boston. But even thou the furniture looks updated the wallpaper in the restroom was peeling. We just really needed a place to sleep while visiting Boston so we got settled. The bed was clean and very comfortable. And the... More 

Helpful?
1 Thank Cory303
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your review. It was a pleasure to know that you had a good experience staying with us. We hope to serve you again in the near future. Kind Regards, Vanessa Guest Services Manager More 

Baltimore, Maryland
Level Contributor
670 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
1 of 5 stars Reviewed November 6, 2015

First off when you turn into lot, no signs whatsoever where the front office is. When I arrived I was assured that staff would "be more than happy to print.." some items for me, which turned out to be a 2 HOUR NIGHTMARE!! Ten copies which would have taken me all but 5 minutes to do, took way over 2... More 

Helpful?
Thank tammyBaltimore_Md
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

First off I'd like to start by saying that there were several managers and staff that did all they could to make you satisfied but you were not happy how the Internet was printing your directions. The police were notified because you were posing a safety threat to other guests and staff with your vulgar language and police had to... More 

Topeka, Kansas
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed November 5, 2015

Had this hotel booked for me by corporate travel. Supposed to stay 4 nights, but checked out after 2. The shower curtain in my room had brown stains on it, that was not noticed by housekeeping, clearly, as it was there when I arrived and was there when I returned to my room that evening. The hot water disappeared on... More 

Helpful?
1 Thank gwilliams31
Vik K, Guest Relations Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I apologize for your recent experience at our hotel. I do want to look into the details that you have provided and ensure that the corrective action is taken. However, our rooms are constantly serviced by outside professionals and by our housekeeping supervisors so that the rooms and surroundings are safe and feel fresh for our guests. I... More 

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