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All 3 Lexington hotels

Quality Inn & Suites Lexington

2.0 of 5 Motel   |   440 Bedford St., Lexington, MA 02420
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Quality Inn & Suites Lexington
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Ranked #3 of 3 hotels in Lexington
A recent review
5 of 5 stars Reviewed January 29, 2014
Marian G Columbia CT, United States
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236 people have reviewed this hotel

Traveler rating
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    48
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Columbia CT, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2014

The staff at the Quality Inn and Suites worked with us patiently while booking a few different rooms. We had booked the rooms and then had to change everything when we received a additional coupon. The staff, especially Patricia sorted it all out. This place doesn't look like much from the outside but the rooms were clean and quiet and... More

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for taking out time to review us on trip advisor. Your wonderful review has been shared with Patricia and the entire Front office team and they join me in thanking you for your kind and encouraging words. I am also happy to know that you enjoyed the breakfast and our facilities. We will be very happy... More

Baltimore, Maryland
1 review
5 of 5 stars Reviewed December 31, 2013 via mobile

Everything from service to cleanliness to location was awesome. No issues whatsoever. The staff was great and went above and beyond for everything. Made my visit to boston comfortable. Breakfast was something I have never seen at any other quality inn. Superb hotel and location.

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for taking out the time to write a review for us. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you again soon. Regards, Vik General Manager More

Titusville, Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 27, 2013

The hotel itself was clean, quiet and comfortable. After our stay, we found that the hotel billed through our debit card, for a room already paid for. We called and it was removed. The next month we found another charge on our debit card. The hotel refused to remove it until we sent the bank statement and a threat of... More

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Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for bringing this issue to our attention. There is a temporary hold of $25.00 for incidentals for every reservation be it a prepaid or a walk in booking. The hold is removed by the hotel upon check out and your bank then processes that refund. It usually takes up to 5-7 business days for those funds... More

Quechee, Vermont
Top Contributor
57 reviews 57 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 1, 2013

We stayed a second time in this place, because it is conveniently located and usually has rooms even on otherwise busy or sold out nights. While a year ago we thought it was "acceptable" for one night at the price for its location, this time at the beginning of October we concluded that we will not stay there again. It... More

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Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, I thank you for taking out the time to express your opinion. I apologize that we did not meet your expectations during your recent stay. Please call Vik at 7818610850 to discuss the exact location of your room. We look forward to your future visits and assure you of a great experience. Regards, Vik General Manager More

Miami, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 of 5 stars Reviewed November 14, 2013

Everything about our experience at this hotel was excellent. The location is fantastic and very easy to find. It's right next to a nice Mexican restaurant, which is always a plus for us. We used a coupon from HotelCoupons.com and got a room for only 59.99, which is way less than what this hotel is worth for sure. The room... More

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you so much for taking out the time to write a review for our hotel. I am so happy to know that you enjoyed the accommodations and the breakfast. Please let us know when you are in the area next and we will be extremely happy to have you with us again. Regards, Vik General Manager More

OH
1 review
4 of 5 stars Reviewed November 9, 2013

Conventiently located as it was close to train to Boston. Service was great and was very helpful in answering our questions. We had a suite and while it was not what we were expecting ( more like and effiency) it was clean and bed was comfortable. Also it was dated. Breakfast was sufficient.

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your recent stay. We appreciate you taking out the time to write a review about our property. We look forward to seeing you again soon. Regards, Vik General Manager More

Stratford, Connecticut, United States
Top Contributor
57 reviews 57 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 5, 2013

We used points for one night, paid for the other night. This chain really doesn't support the use of points for free nights. We have used their services for several years, and had only 1 good experience with their system - and it was NOT here. We were shunted off to a different room from what was promised over a... More

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Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your review and observations. We will review our set up of the room mentioned by you but I assure you that we are fully in compliance with the local and state laws pertaining to the handicapped access in the room. I thank you again for bringing this up and want to reassure you that we... More

Montreal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 3, 2013

Stayed there recently while visiting Salem, Mass. A nice hotel that is located just outside of Boston. Clean very comfortable rooms, friendly staff and a great breakfast. I would definitely recommend it to friends. I will stay there the next time that I am in the area. Very affordable rates as well.

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your review. It always feels great to know that our efforts for providing a great accommodation to our guests are paying off. We work hard to make sure that all our guests receive superior service and accommodations during their stay. I thank you for staying with us and look forward to your future visits. Kind... More

London
Top Contributor
209 reviews 209 reviews
63 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed October 25, 2013

On arrival we were a bit confused at the lack of signage around actual the entrance to reception indicating it was the ' Quality Inn ' compounded by the fact there were several mothers and children in the area giving the impression it was private housing. It just didn't have that initial feel of a hotel contributing to what another... More

Was this review helpful? Yes
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your stay with us. I am glad that you found our facilities reasonably priced and clean. I assure you that I will inform the bus drivers not to leave their engines running early in the morning so that it doesn't disturb the guests like you. Thank you again for your stay. Regards, Vik General Manager More

Grantham, Lincolnshire, UK
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 21, 2013

I nearly didn't stay at this hotel because of the negative comments left by some travelers. I'm very pleased I ignored them. We had two nights here and have absolutely no complaints. We were upgraded to a suite without asking. The bed was exceptionally comfortable and we slept well, despite being jetlagged. My wife took advantage of the hotel's voucher... More

Was this review helpful? Yes 1
Vik K, General Manager at Quality Inn & Suites Lexington, responded to this review

Dear Guest, Thank you for your wonderful and encouraging review. I am so happy to know that you enjoyed your accommodations and the breakfast. We have put up more signs now on the intersection that are easier to read in the night. They also inform the drivers about taking a U-turn from the ramp on the next light to come... More

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Additional Information about Quality Inn & Suites Lexington

Also Known As:
Quality Inn And Suites Lexington
Quality Inn & Suites Lexington Hotel Lexington
Quality Inn & Suites Lexington Hotel
Quality Inn Hotel Lexington
Quality Inn Lexington
Lexington Quality Inn
Address: 440 Bedford St., Lexington, MA 02420
Phone Number:
Location: United States > Massachusetts > Lexington
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Lexington 2*
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