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Howard Johnson Express Inn - Lenox

2.0 of 5
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462 Pittsfield Road, Lenox, MA 01240
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Howard Johnson Express Inn - Lenox
Best prices for: 1 room 1 guest
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Ranked #8 of 14 Hotels in Lenox
A recent review
4 of 5 stars reviewed 5 days ago
Sheryl C North Haven, Connecticut
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207 reviews from our community

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    54
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Norwalk,CT
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Rooms very dated. Bed not comfortable. Furniture missing drawers etc.Front desk clerk was a little tough to understand but was polite.Parking lot had a few trucks that were parked in such a way that it was difficult to get into the parking space in front of our room.

Was this review helpful? Yes 1
North Haven, Connecticut
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed in King Rm w/Jacuzzi. Property is dated but well maintained. Bed was comfy. Office staff very pleasant and helpful. Didn't want to spend $400 a night for a 6 star hotel so we were happy with this Howard Johnson's. Excellent value for the price. Had fridge, microwave, coffee maker, Jacuzzi tub, safe, hairdryer, internet and pool. Great connection... More 

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WynGuestRelation, Guest Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

Dear Sheryl, We’re all here grinning ear to ear at such a warm review – thank you for taking the time to give us your feedback! That we represent the Howard Johnson name well is perhaps one of the highest compliments we can receive. We’re so glad we could make your stay here in Berkshire so comfortable! We hope to... More 

PA
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night while on business. Property is dated but reasonable well maintained. It was difficult getting a proper hotel receipt for business purposes. They typically only give the credit card receipt. Very difficult trying to communicate this to the front desk in the morning.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
WynGuestRelation, Public Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

Thank you for staying with us here at the Howard Johnson Lenox. It pleases me to see that you enjoyed your accommodations. Unfortunately our front desk person that day could not make it so new front desk person was not aware about detailed receipt please call us we can send by email /fax/when you are staying here in future and... More 

Vestal, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

Katie at the front desk was great as usual. We hsve been staying here for years, but this was the first time the breakfast buffet included hot items. Delicious eggs and sausage.

Review collected in partnership with Howard Johnson

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WynGuestRelation, Public Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

Richard- Your amazing review will be shared with our entire team. Thank you very much for all your kind words. Katie is our Jewell we are happy to hear that Katie was so attentive and accommodating for your recent stay . I am so glad you enjoyed our hot complimentary breakfast. Good to see our new breakfast items every one... More 

BRIDGEWATER
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Excellent value for the price. This is our go-to spot for visiting family in the area. Wish they allowed dogs.

Review collected in partnership with Howard Johnson

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WynGuestRelation, Guest Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

Bill- Thank you very much for taking the time to review our Howard Johnson Lenox, Ma hotel and we are thrilled to see that overall you enjoyed your stay. We always loves to see same face again and again....thanks to become our regular repeat customer. We hope that you can visit the beautiful Berkshires again very soon. More 

Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed April 8, 2015

We stayed in this inn in April for 1 night and found it to be clean and comfortable. The continental breakfast was included and was just fine. Nice and quiet surroundings and the front desk delivered a cot we requested quickly. We would stay again considering that it is a good hotel especially for the very reasonable price. We also... More 

Review collected in partnership with Howard Johnson

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WynGuestRelation, Public Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

Thank you for taking the time to write us a review on TripAdvisor.com. We highly encourage guests to share their experiences with our potential guests. You made a great choice in lodging, and it sounds like our staff made your stay clean, comfortable, and convenient for your weekend getaway in the Berkshires. Thank you for staying with us we hope... More 

Clayton, Delaware, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 26, 2015

This was a weekend ski trip, was charged $ 58.00 per night plus tax. The room was clean and a overall quiet place to stay.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 2
WynGuestRelation, Guest Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

Michael- thank you for letting us know about your pleasant visit with us over Ski time. Our rate are always fair enough & We're glad you recognize the quietness of the hotel and that you enjoyed your visit. Thanks so much for staying with us and we hope to see you again soon. More 

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