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Howard Johnson Express Inn - Lenox

2.0 of 5
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462 Pittsfield Road, Lenox, MA 01240
Howard Johnson Express Inn - Lenox
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1 room 1 guest
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Ranked #8 of 14 Hotels in Lenox
A recent review
3 of 5 stars reviewed 2 days ago
marseyp Shrewsbury, Massachusetts
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249 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shrewsbury, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We were a little hesitant after reading reviews on Yelp, but after seeing they were outdated and TripAdvisor had better reviews, we were more at ease. I think we were both pleasantly surprised. The hotel looked a little outdated from the outside but once we opened the door to our room, it was clean, spacious, was comfortable and didn't smell.... More 

Review collected in partnership with Howard Johnson

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WynGuestRelation, Public Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

marseyp- I hope you had a wonderful time at Tanglewood! Thank you for staying with us and for taking the time to share such a nice review with our fellow TripAdvisor fans. I'm glad you enjoyed our breakfast, pool and other amenities. We all look forward to welcoming you back again next time your travels bring you to the area. More 

Oneonta, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Pleasantly surprised at quality of this motel. Desk attendant was very personable. Room very adequate, clean, and large.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
WynGuestRelation, Guest Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

johnsU3064ET- Thank you so much for your kind review. Our entire team will be thrilled to read your wonderful compliments. We enjoy taking care of our guests and providing outstanding guest services. Please come back again very soon. Thanks I GO HOJO More 

Smithfield, Rhode Island
1 review
3 of 5 stars Reviewed 6 days ago NEW

Me and my husband stayed for 2 nights for our 1st mini vacation by ourselves... kid free...it was a pleasant stay. Although our room didn't get HBO for unknown reasons, both bedside lamps did not work, and the bed was rock hard we had a nice time, it was very quiet and peaceful the pool was nice and jacuzzi in... More 

Review collected in partnership with Howard Johnson

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WynGuestRelation, Guest Relations Manager at Howard Johnson Express Inn - Lenox, responded to this review

Dear X289VVamandas, Please accept my sincere apologies for the problems you experienced during your recent stay with us. This is not the level of service we strive to provide and I will be addressing each of the issues you mentioned with all of staff members. I do hope you'll stay with us again so we may have a chance to... More 

Canton, Massachusetts
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The value at the Howard Johnson's is very good. The property is clean and the personnel try to be very accommodating. Sound proofing the ceiling is a problem. If you are on the first floor, you can hear guests in the room above walking around. Very distracting. Breakfast is good,but it is the same every day i.e cheese omelet with... More 

Review collected in partnership with Howard Johnson

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