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All 15 Lenox hotels

Cranwell Resort, Spa & Golf Club

4.0 of 5 Resort   |   55 Lee Rd, Lenox, MA 01240
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Cranwell Resort, Spa & Golf Club
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Ranked #5 of 15 hotels in Lenox
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
Scott M Rye Brook, New York, United States
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428 people have reviewed this hotel

Traveler rating
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86
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
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  • Any
English first
New York City, New York
Senior Reviewer
10 reviews 10 reviews
2 of 5 stars Reviewed yesterday NEW

My friend and I went away for a quick girl's weekend of R&R. The property and staff were great, however my massage was so bad that it ruined the stay for me. At these prices, I would only expect top-notch masseuses. Bummed that wasn't what the case.

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Rye Brook, New York, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved our stay at Cranwell. Our room was spacious, comfortable and clean, and the staff was very helpful. The Spa experience was terrific, and the Mansion was great and served a wonderful breakfast. The place overall is beautiful!! Can't wait to go back!!

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Schenectady, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my first time at Cranwell and we did it all -- walked the property, used the gym, had a wonderful spa experience, dinner, and breakfast the next morning. Hated to leave so early. From my first encounter with the ever so polite front desk staff to the great waitress for dinner - it was a pleasure. Even the... More

Was this review helpful? Yes 1
Poughkeepsie, New York
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Met my college friends here for a relaxing spa weekend - while not cheap it delivered what we came for. The location was restful, staff attentive, the room was located so we could go to the spa without stepping outside (good as the weather was cold). The spa service was fine - not spectacular but fine, all charges are made... More

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New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a nice weekend away from New York after a hard long winter. The Spa is really lovely with a big pool and nice steam room and sauna. We had a really excellent meal at the bar and enjoyed the bartender and atmosphere. Beware of the spa treatments. The massage was expensive to begin with and then they added... More

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Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Fabulous that you selected Cranwell Resort for your weekend getaway and that we delivered! We do all that we can to promote the information about our spa service fees in advance. Looking forward to you return. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

food and restaurant service was terrible. really terrible. not sure if it was because it's the off season or what, but definitely will not stay again. rooms were old, nothing updated, definitely not 350/night room!!

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We’re so sorry that this was your experience. Our General Manager would be happy to talk with you as this is so out of line with what we often hear regarding our food and service. We can't determine your room location by your comments but we have multiple options and one may be more in line with your expectations. Although... More

Boulder, Colorado
Contributor
18 reviews 18 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is such a beautiful place. They have done an excellent job with the rooms and the property. I was very impressed. Beds comfortable, rooms very clean and spacious. No complaints. Restaurant was very nice, food ok. Didn't have a chance to visit the spa.

Was this review helpful? Yes 1
Glastonbury, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

The grounds and facility are amazing. Location is far enough away to feel like an oasis yet close enough to enjoy the simplicity or its surroundings. This was my first time at Cranwell and my sisters second. We both got out of it what we wanted, relaxation and a winter detox. The staff was great. We arrived early for our... More

Was this review helpful? Yes 1
Ithaca, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 10, 2014

Spent a multi-generational weekend, staying in a townhouse. Although it comes with a kitchen, the kitchen lacked so many essentials, it made everything kind of difficult (pots, but no pans, no sponge, no salt, lack of plates, etc). The pool was too cold for the adults to want to swim (kids were happy). I would not bother to write a... More

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

It was great that you choose Cranwell for this important family occasion and are sorry that you found some areas less than satisfactory. Apologies that there was not adequate kitchen ‘equipment’ for your needs, sounds like you were cooking up a storm. Always happy to accommodate particular needs you might have and will note this for future visits. You mentioned... More

Kent, Connecticut
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2014

We had a wonderful stay at the Cranwell this past weekend. We arrived early and our room was all ready, which was a pleasant surprise. The room, in the Carriage House was very clean and bright, beds very comfortable, bathroom luxurious. We loved being in close proximity to the spa. I had an awesome massage (thanks Carissa) and enjoyed the... More

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Hotel Summarization (Beta)

What travelers say

  • Indoor pool(6)
  • Breakfast buffet(4)
  • Very good(3)

Additional Information about Cranwell Resort, Spa & Golf Club

Address: 55 Lee Rd, Lenox, MA 01240
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lenox
#2 Business Hotel in Lenox
#4 Family Hotel in Lenox
#5 Romantic Hotel in Lenox
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cranwell Resort, Spa & Golf Club 4*
Official Description (provided by the hotel):
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 
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Also Known As:
Cranwell Resort, Spa & Golf Club Hotel
Cranwell Resort, Spa And Golf Club
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Hotel Lenox
Cranwell Resort
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox

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