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Cranwell Resort, Spa & Golf Club

#5 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
Hotel website
55 Lee Rd, Lenox, MA 01240
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20% Off Room & Spa
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Cranwell Resort, Spa & Golf Club
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Cranwell Resort, Spa & Golf Club
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533 reviews from our community

Traveler rating
    274
    125
    55
    51
    28
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112
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (533)
  • Mar-May only
    (144)
  • Jun-Aug only
    (120)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (128)
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Albany, New York
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The front desk staff explained all the things available to us, from our dinner reservations and the car available for our needs,our well appointedand room, filled with sunlight and the mountain veiw's were lovely. This is a place to enjoy a fine bottle of wine and a box of chocolates. My husband and I have made many memories over fifty... More 

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Bethlehem
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had our annual Company Retreat at the Cranwell Resort and they did an amazing job. The staff could not have been nicer or more accommodating and the atmosphere was perfect. Chris Schaefer in Sales was superb to work with and was so attentive both before and during our event. The chef was great about meeting our unique meal requirements... More 

Was this review helpful? Yes 1
Shelton, Connecticut, United States
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We keep returning to the Cranwell Spa & Golf Resort.my wife and I just has Swedish massages which were outstanding.I went for a long ,hot leisure shower followed by a shave and now waiting for my wife who went for a manicure. Last night dinner in the Mansion was fantastic.the service was great and it all was made special by... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Cranwell is a lovely old resort with a fabulous new spa addition. My family had several rooms in the Beechers house which is quite old but clean and very nice, albeit a bit dated for the price. However it was clean and comfortable, and the staff throughout the resort are all great - professional and accommodating. The spa which is... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thank you for choosing Cranwell for your family reunion. We know how important it is to find just the right place that appeals to all generations and activities levels. Hope you’ll return next winter for another great family gathering. More 

Oxford, Connecticut
Contributor
18 reviews 18 reviews
17 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 1 week ago

I cant even recall how many times we have visited the Cranwell. It is our home away from home. The drive to the resort is so relaxing. The staff are truly remarkable. The front desk staff set the tone for your outstanding stay. The classes are wonderful . The instructors are kind, knowledgable, and friendly. You can choose to relax,... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

How nice to receive such a wonderful review from someone who has stayed with us many times. Thank you for touching on so many aspects of your stay. See you soon. More 

Brimfield, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I recently stayed at Cranwell in Lenox, Ma. It is a beautiful property with old world charm and modern amenities. Rooms, interconnected walkways, spa, and indoor pool were first rate and comfortable--even with several feet of beautiful snow outside. Dining at the historic mansion was first rate, especially the service and charm offered by the French Maitre... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Old world charm and modern amenities is a lovely way to describe Cranwell Resort. Thank you for sharing. Pascal will also be delighted to learn of your kind words. We look forward to your return visit, but please don’t wait until next winter. More 

Easton, Massachusetts
Top Contributor
50 reviews 50 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We found the staff, throughout the resort to be extremely friendly and helpful. We ate at the pub and enjoyed the buffet breakfast. Both were very good and reasonably priced. The rooms have a lot of character, but are not 'new.' The accommodations were clean and well cared for. We tried to go ice skating, but the rink was really... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

It’s nice to know that you enjoyed your recent stay with us and that you found the staff friendly and helpful. This cold winter has been a challenge for outdoor skating rinks, so we apologize for its condition. Thanks again for writing and we hope to see you again soon. More 

Newton, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Cranwell is a lovely place to go if you are looking for a relaxing spa experience, with some fitness options in a beautiful area (the Berkshires) located a stone's throw from lovely downtown Lenox, MA. Cranwell has a clean and well equippe fitness center, but only one studio for classes. The spa offers a full range of services; i really... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thank you for taking the time to share your spa experience. Heather and Jennifer will be so pleased to know that your enjoyed your treatments with them. Boston Magazine recently named Cranwell one of the Top 12 Spas in New England and your experience demonstrates why we received this recognition. We appreciate hearing it from you. More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Firstly, I am not associated with the Cranwell and I am not benefitting from posting about how great my experience was. I normally do not take the time to review on trip advisor, but my stay at the Cranwell, including my dining experience at the Wyndhurst Room and treatments received at the spa were fantastic. Going during this time of... More 

Was this review helpful? Yes
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thank you for your gracious and thorough review of your recent stay at Cranwell. We love hearing such nice descriptions about what we call “the serenity season” at our resort. The staff you encountered will surely be delighted with your acknowledgements. Thanks so much and please come see us again soon. More 

Boston, Massachusetts
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Third rate 'resort' made me wish for home to recover from the stress and misery. Throughout the various buildings, the heating system lacks thermostats. Pick your poison: on or off, 85 degrees or 55 degrees when you wake up. Either way, get ready to not get any quality sleep. The food was atrocious, sometimes inedible other times just disgusting. I... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We apologize that your recent experience at Cranwell was dissatisfying. We host many conferences and retreats of all sizes and can assure you that your experience is not in keeping with the quality of our food and service. We will definitely pursue what happened during your event and look to correct it. Thanks for taking the time to tell us... More 

Hotel Review Summarization

What travelers say

  • Indoor pool(6)
  • Breakfast buffet(4)
  • Very good(3)
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