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Cranwell Resort, Spa & Golf Club

3.5 of 5 55 Lee Rd, Lenox, MA 01240
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Certificate of Excellence 2014
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Cranwell Resort, Spa & Golf Club
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Cranwell Resort, Spa & Golf Club
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510 reviews from our community

Traveler rating
    258
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    54
    49
    27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheshire, Connecticut
2 reviews
5 of 5 stars Reviewed yesterday NEW

I spent a wonderful weekend at Cranwell with my four adult children. I booked a townhouse, which provided us with 3 bedrooms, 3 1/2 baths, a kitchen/dining/living area, and a laundry room. I'm pretty sure it was bigger than my house. When they tell you the kitchen is fully outfitted, they are not kidding. We cooked up a storm and... More 

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New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I have been celebrating my winter birthday for 5 years at this exquisite resort. If you want excellent hands on service. everyone greeting with a smile, and a tranquil beautiful atmosphere. then this is place for you. An example of a moment is when we were walking back from The Mansion to the Carriage House in the... More 

Was this review helpful? Yes 1
Plattsburgh, New York, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

When I booked this mini-vacation for my older daughter and myself, I was excited to try a new resort and experience the many aspects of the Hotel/Spa. There were highs and lows. Upon check-in, the staff was warm and enthusiastic, while being professional. Our room, though quite spacious, was cool in temperature, in a small hallway behind the front desk... More 

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Located in the beautiful town of Lenox in the heart of the Berkshires Cranwell has it all! Great spa with fabulous yoga classes! Wonderful health and beauty packages, lovely accommodations and cross country skiing(weather permitting). Restaurants both fancy and casual. Great place for a mommy daughter weekend ,romantic escape or family vacation. Close to ski resorts and Berkshire activities.

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

We stayed in the Mansion part, Room 205 for 4 days. While we appreciated the history & charm of Cranwell, it is in desperate need of updating & a little TLC. The window closest to the bed was broken, so we had to wedge a towel between it to close the draft. (It was 6*F at night, during our stay.)... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thanks for your detailed report on the Mansion guest room and we will immediately address each the items you have outlined. In addition, we have addressed the concerns related to your dining experience. This is not our standard level of service and we’re sorry your expectations were not met. Glad you enjoyed your spa treatment and appreciated the overall charm... More 

Seabeck, Washington
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Attended wedding of family member. Could not have asked for a more perfect location for a wedding. The staff was superb, always willing to help with any need. Only wish I could have stayed longer. The room was excellent, photos of the local history were a nice touch

Was this review helpful? Yes
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We’re so pleased that you traveled all the way from Washington to visit the Berkshires for the wedding. It’s such a romantic setting for these occasions, so we especially enjoys serving wedding couples and their guests. Glad you enjoyed the history photos and we’re working on expanding the collection. Please come visit when you get to the East Coast again. More 

New York, New York, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We went as a one night staycation - dinner, room and massages the next morning. The good first -- we really liked the staff - they are friendly, helpful and professional. Dinner was delicious, the wine list was excellent and the fireplace in the mansion was charming, and everyone who waited on us at dinner was great. There one exception... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We enjoyed reading about your "staycation" experience at Cranwell and will pass along your wonderful comments to all of staff. We apologize for the unfavorable delivery of the information by our therapist. We do our best to respect the sanctity of the treatment room and honor that space with very little operational details. It is not our intention to present... More 

Boston, MA
Contributor
17 reviews 17 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Me and my wife stayed at the Cranwell last night as a spur of the moment stop in bad driving weather from upstate NY to Boston. We were delighted they had a room and the price was very reasonable. The woman working the desk was incredibly friendly, the fire in the lobby was charming, and we were off to an... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We were delighted that you were able to come in from the storm at Cranwell and are glad that you made it safely. Many travelers find us a convenient stopover just off the Massachusetts Turnpike and easy to reach getaway. Our Maintenance Department will investigate your report about a mouse in the building. Thanks for the wonderful comments about our... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed there Xmas 2014. This was never going to be a happy xmas with the unexpected passing of my wife this past summer. I decided I wanted to do something completely different for Xmas this year and after researching several places, chose to stay at Cranwell. Simply put, great choice. My highest compliments to all the staff I interacted... More 

Was this review helpful? Yes 2
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We are touched that you chose Cranwell as the place to be for the holidays and further pleased to know that you found it to be comfortable and welcoming. Our staff will be warmed to hear of your high compliments and praise. Thank you for that and please come back soon. More 

Lynbrook, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2014

I am always thrilled to return to the Cranwell Resort. The staff are kind, helpful and welcoming. I always feel like they appreciate me as a return guest and make me feel special. I have been going there for at least 15 years now. It is truly an all season resort. I have gone with my family and my children... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

There is no better reward that hearing glowing comments from a loyal guest who has been coming to Cranwell Resort for 15 years. Thank you for telling us about your experiences. See you soon. More 

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  • Indoor pool(6)
  • Breakfast buffet(4)
  • Very good(3)

Additional Information about Cranwell Resort, Spa & Golf Club

Address: 55 Lee Rd, Lenox, MA 01240
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Cranwell Resort, Spa & Golf Club 3.5*
Number of rooms: 114
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Also Known As:
Cranwell Resort, Spa And Golf Club
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox
Hotel Style:
#1 Green Hotel in Lenox
#4 Family Hotel in Lenox
#5 Romantic Hotel in Lenox

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