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Cranwell Resort, Spa & Golf Club

#5 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
Hotel website
55 Lee Rd, Lenox, MA 01240
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1 room 1 guest
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Cranwell Resort, Spa & Golf Club
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584 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Any
English first
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    (584)
  • Mar-May only
    (168)
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    (141)
  • Dec-Feb only
    (128)
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Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Cranwell is a grand property which bills itself as a resort and in some ways comes through -- the golf course is very nice, and the spa quite elegant. But the rooms, at least our room in one of the cottages, was more Motel 6 than resort. Tired furnishings, minimal amenities. Buffet breakfast in mansion was very basic fare. One... More 

Was this review helpful? Yes 3
Short Hills, New Jersey
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

One of those moments where I wish I could give 3-1/2 stars because Cranwell is above average, almost very good but really could use a bit of an upgrade. We were 3 couples gathering in the Berkshires for our 30th Anniversary celebration, and we picked a a great spot. Plenty to do at the resort and the Berkshires are great.... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Let me start by saying, we have stayed at Cranwell several times over the past few years, and we have noticed a slow deterioration in the service, until our most recent Stay, when the service really fell off the cliff and prompted this review. If you are looking at the website or reading reviews from travelers from a year or... More 

Was this review helpful? Yes 1
Carl P, General Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Dear Deb, I'm very sorry that your experience was so disappointing and the follow-up to your concerns were not handled properly.This is simply not how we typically resolve concerns for our guests and I will addressed each issue as this is very much out of character for us and our intentions. I understand your hesitation based on this particular stay... More 

Newton, Massachusetts
1 review
2 of 5 stars Reviewed 3 weeks ago

Rate is very high but there were many problems with the room: very hot outside and AC not working and no communication from the facilities staff; huge centipede in the bathroom; fridge burned out and was replaced with one half the size; many outlets were not working... All for $600 per night!!! Not the condition of a luxury resort which... More 

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Carl P, General Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thank you for your comments and I'm sorry for the disappointments your experienced with your room. As we continue to make improvements throughout the resort I will certainly take your concerns in to consideration, including the AC to ensure even the hottest days of the summer will be comfortable. We do try to anticipate any concerns with amenities such as... More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My husband and I had planned a long weekend in the berkshires that centered around visiting our children at camp. We thought we would make a "mini getaway" and stay 3 nights at a resort. Resort it was NOT. When we first arrived we were given a room in a quaint cottage. The location of the cottage was great, next... More 

Was this review helpful? Yes 8
Carl P, General Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We are of course concerned with your experience and as we continue to make improvements at the resort, including our guest rooms, we will certainly focus our efforts in the areas you have addressed. We have many guest rooms that have been recently updated and we will further review the particular rooms you noted best we can and address these... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Last time we were here was about 20+ years, but in the winter with the kids. It's beautiful in the summer, as well. We're not golfers, but we enjoy the place very much. It's very well maintained. Buildings are spread out, but all within a very short walk off each other. Plenty of parking everywhere plus they will shuttle you.... More 

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New York City, New York
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 21, 2015

The resort is peaceful quiet and relaxing. Our rooms in the Carriage house were large and clean. They are wonderful for a family with children. We had a large family gathering and Cranwell did everything to make it enjoyable. The food for our barbecue was great .. Simple but delicious. If you are looking for a resort with glitz and... More 

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Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thanks for bringing your reunion to Cranwell and knowing how much you and your family enjoyed the weekend is a real pleasure for all of us at the resort. Here’s to many more fond memories at Cranwell. More 

Gainesville, Florida
Level Contributor
98 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
2 of 5 stars Reviewed July 19, 2015

There is no doubt that this is a fantastic property with a beautiful golf course, grounds and buildings! The surroundings are serene and calm, a perfect getaway from the business of everyday life. The service is excellent, friendly and extremely welcoming! Having said all the positive, the rooms are horribly dated. They are larger than your typical hotel but the... More 

Was this review helpful? Yes 4
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thank you for your wonderful comments about our great service. This is what all of us at Cranwell Resort strive for. We will soon be embarking a plan for room upgrades and I apologize that you were not offered the a la carte menu, which is available when the buffet is served. We hope you will reconsider and stay with... More 

Boston, Massachusetts
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2015

Spent one night at Cranwell Resort, having driven by it over the years. It was great! The grounds are beautiful with gorgeous views of the Berkshires everywhere you look. Many different buildings and types of accommodations. We stayed in the Carriage House which is relatively new with large rooms, simple but nice decor, great bathrooms. I would stay there again.... More 

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Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We appreciate all the wonderful comments you shared in your review and hope that next time you’ll be able to stay longer to enjoy the spa facilities. More 

Highland Beach, Florida
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed July 15, 2015

We spent two nights at Cranwell Resort in late June,we had tickets to Tanglewood to see Tony Bennett and Lady GaGa,fantastic show.We planned to play golf but it had rained hard and the course was closed,we had a spa day instead. My husband and I both had massages. The spa is very nice,good size lady locker rooms, a big hot... More 

Was this review helpful? Yes
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