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Cranwell Resort, Spa & Golf Club

#5 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
Hotel website
55 Lee Rd, Lenox, MA 01240
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20% off Room, Spa & Golf
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Cranwell Resort, Spa & Golf Club
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Cranwell Resort, Spa & Golf Club
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556 reviews from our community

Traveler rating
    290
    128
    58
    51
    29
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116
224
16
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Syracuse, New York
1 review
4 of 5 stars Reviewed yesterday NEW

I traveled on business with a cohort of colleagues from upstate New York to the Cranwell. Typically a failure with directions, I found this resort to be incredibly easy to find and in a beautiful location. Although the property is situated on a somewhat-busy town road, it is set back far enough to feel like its own retreat. I was... More 

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New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I chose the Cranwell for a quick trip to the Berkshires to celebrate our 5th wedding anniversary and a little bit of pampering before we welcome our first child in July! The Cranwell was the perfect destination for what we were looking for - rest and relaxation! The hotel is easy to get to, located less than... More 

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Uniontown, Ohio
Top Contributor
62 reviews 62 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Traveled with a car group touring New England. Stayed in a condo type room (Griswold) which we enjoyed. The spa and pool look excellent. The mansion was quite interesting. The food service was also great. Would go back if lived closer.

Was this review helpful? Yes 1
Maine
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Huge rooms, great scenery and excellent food. The Cranwell resort get's it right and there is a lot to do in the surrounding area. The Mount (Edith Wharton's home) is close by and worth a visit. The town of Lenox and Lee have some great cafes and stores.

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Boston
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I just visited Cranwell Resort for a conference, driving up from Boston seemed like a chore until I passed through the entry and up the drive to the Mansion. The absolutely stunning vistas of the surrounding Bershires seemed to reach out and take every stressful thought from my mind. I arrived a day early to have a luxurious facial in... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I never write reviews, as I work in the service industry and I understand the challenges of hospitality. Unfortunately after my stay here last night, I had to write something. I was incredibly disappointed with my visit to The Cranwell. I didn't realize how dated the rooms, bathrooms, HVAC system would be. I am the first person to enjoy the... More 

Was this review helpful? Yes 1
Carl P, General Manager at Cranwell Resort, Spa & Golf Club, responded to this review

I'm so sorry that you did not experience what so many of our guests enjoy. With every effort to ensure friendly, efficient service your experience is very much out of character from what we typically provide.Even one disappointed guest is enough for us to bring particular attention to your concerns and make the necessary adjustments. We hope you will give... More 

Newyork
Top Contributor
51 reviews 51 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cranwell Spa and golf resort is a lovely property set in lush surroundings. The rooms are located in separate buildings each with its own unique character and ambience.We stayed in room 314 in the Carriage House. It was a beautiful corner room with plenty of windows ushering in bright sunlight. We had a separate sitting area along with its own... More 

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Rye, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

This is the nicest spa I've ever visited. The jacuzzi in the women's area is absolutely beautiful, so relaxing. The employees are really nice too! I also love the area. It is minutes away from the best hiking and restaurants in the north east.

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Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

We’re so pleased that you had a great time and hope you’ll come back soon. More 

New Hampshire
Top Contributor
70 reviews 70 reviews
22 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Cranwell is beautiful. The historic buildings are amazing and well kept. The newer buildings are classic 1980's. Some updates are needed. Some carpets need to be replaced. I am certain that because it isn't prime season yet, some of the outdoor maintenance hasn't taken place. It isn't cheap, but much less expensive than the places ranked above (Canyon, Wheatleigh,... More 

Was this review helpful? Yes 2
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

Thank you for taking the time to write. You echo one of the first things many of our guests say, “Cranwell is beautiful”. Your comments about your dinner experience will certainly be shared with our chef, as this is not in keeping with the quality that we strive for. We are planning some upgrades in the future, so please come... More 

Enfield, Connecticut
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros: • Large, beautiful room. • Beautiful grounds and historical buildings. • Good customer service. Cons: • $15 “Resort Guest Fee” per night. • No complimentary breakfast. • Some minor maintenance issues in room. Details: The Cranwell is a nice resort in some ways, but it’s not a good value for your money. When you’re looking at their room rate,... More 

Was this review helpful? Yes 1
Norma_Probst, Public Relations Manager at Cranwell Resort, Spa & Golf Club, responded to this review

It's nice to know your enjoyed your stay so much…the grounds, your room and most important, that our associates were helpful during your visit. We love to hear that our guests are well taken care of when with us. There are some seasonal elements in addition to what you have listed with the resort fee. Bikes, tennis, and in the... More 

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