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Birchwood Inn

3.5 of 5 7 Hubbard St., Lenox, MA 01240
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Certificate of Excellence 2014
Birchwood Inn
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Birchwood Inn
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238 reviews from our community

Traveler rating
    199
    14
    13
    6
    6
See reviews for
13
157
11
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carmel
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My boyfriend and I visited the Birchwood Inn for one night based on their reviews on Trip Advisor. We surely were not disappointed! We are always on the hunt for charm and character when we visit bed and breakfasts in the Northeast. As soon as you walk in to the Birchwood Inn, you feel the warmth and coziness of this... More 

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San Carlos, California, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

My wife, Welsh terrier Bessie and I spent three great days at the Birchwood Inn in the Dana suite. Ellen, the owner was most gracious and accommodating and in addition to being an excellent inn keeper, is a gourmet chef who prepared amazing breakfasts each morning and sweets in the afternoon. The inn is impeccably maintained. Our room had a... More 

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Texas
Top Contributor
77 reviews 77 reviews
28 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed October 21, 2014

Ellen, the proprietor of this appealing B&B, is a real gem. Even though the property is a wonderful place on its own, she and the other staffers put it in its own class. Check-in was a breeze, the room was just as promised and her restaurant recommendation the first night was spot on. She even made our reservation on the... More 

Was this review helpful? Yes
La Chatelaine, Owner at Birchwood Inn, responded to this review

Happy guests make for happy innkeepers! Yes, the weather did fluctuate this October from unseasonably warm one day to rather crisp the next. Yesterday was 45F and it's close to 70F today. I'm glad that the breeze and the ceiling fan were able to keep you comfortable. Thank you for staying with us during our spectacular foliage season! More 

Hyannis Port, Massachusetts
1 review
3 of 5 stars Reviewed October 9, 2014

Just completed a two day stay at BIrchwood and was quite disappointed. While our room in the Carriage House may have been different from those in the main building, it was not worth the nightly charge. The room had a very musty damp smell upon arrival (quite unromantic) The room was very small with an even smaller bath with a... More 

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La Chatelaine, Owner at Birchwood Inn, responded to this review

Thank you for taking the time to write a review; however, the very best time to air concerns is when you are here so that we can try to correct any problems. We do not "put" people in rooms. All of our rooms are described in details with photos on our website, which clearly states that the room you chose... More 

Key West, Florida
Top Contributor
126 reviews 126 reviews
57 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed October 8, 2014

We seek out the best Inns and B&Bs when we travel. We also use TripAdvisor a lot and know that we somes times a guest has a BAD day and take it out on the B&B and / owner. Our visit was outstanding and a pleasure. Stayed in the Dana Room. Clean and spotless. Every detail was taken care of.... More 

Was this review helpful? Yes 2
La Chatelaine, Owner at Birchwood Inn, responded to this review

Not only do guests, from time to time, have a bad day, innkeepers sometimes -- hopefully infreguently -- do, too. But I am happy you had an outstanding experience! We have guests sign up for breakfast seatings so that everyone will have a private table and so that we may prepare our culinary specialties, which often require precise timing. We... More 

Brisbane
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 3, 2014

The Birchwood Inn is situated in the oldest building in the quaint town of Lenox. It is a lovely, spacious home filled with comfort, antique furniture & with a friendly & charming hostess who just happens to be a great cook. The blueberry pancakes for breakfast were wonderful & the cakes provided in the afternoon were different each day, but... More 

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La Chatelaine, Owner at Birchwood Inn, responded to this review

Since you traveled so far -- from Australia! -- to stay with us, we are especially happy you enjoyed the true Birchwood experience! More 

Mattapoisett, Massachusetts, United States
Contributor
20 reviews 20 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2014

We selected this B & B based on its reputation as a 'select registry' B & B and that it allowed a limited number of dogs to stay in the rooms. I spoke over the telephone (I know old fashioned technology) with the innkeeper Ellen, a charming person who understands this business inside and out AND gives cooks lovely filling... More 

Was this review helpful? Yes
La Chatelaine, Owner at Birchwood Inn, responded to this review

All of us at Birchwood take pride in our commitment to service, warmth, cleanliness, and memorable breakfasts, and we appreciate your so-very-positive comments! (Yes, we love dogs and do appreciate it when the dogs' owners pick up after the dogs! Most of our four-legged guests are great travelers, and most of our two-legged guests are responsible dog owners.) We look... More 

East Brunswick, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2014

I laugh when I read some of the negative reviews that have been ;posted, and I speak from much experience. My friends and I have stayed at the Birchwood for many years over New Years. It is the best inn that any of us have stayed in and we all are significant travelers. We stayed at numerous inns in Lenox... More 

Was this review helpful? Yes 1
La Chatelaine, Owner at Birchwood Inn, responded to this review

Most people look forward to New Year's as an opportunity for a fresh new slate. I look forward to New Year's because of the many encore guests, who come year after to year to help us welcome in the new year. Lots of laughs! Lots of good food! Lots of wine! Lots of firewood! I can't wait to welcome the... More 

Walled Lake, Michigan
1 review
5 of 5 stars Reviewed September 11, 2014

I had the joy of spending five wonderful nights at Birchwood Inn over the Labor Day holiday. I was there for a special concert at Tanglewood and to research my family history in that area. I stayed in the Wilson Room and was very comfortable. Karen and Keith ensured that the room was meticulously clean each day by the time... More 

Was this review helpful? Yes
La Chatelaine, Owner at Birchwood Inn, responded to this review

We are all delighted that you enjoyed a wonderful experience while with us at Birchwood! After five days, you felt like family to us as well, and we look forward to our next "family reunion" -- especially Quinn! More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 29, 2014 via mobile

My fiancé and I had planned a romantic get away with a concert at tanglewood, and chosen the Birchwood as our hotel for 2 nights. We received a confirmation email and my credit card was charged a deposit that day so I thought we were all set. After the three hour drive, we arrived and were told that our reservation... More 

Was this review helpful? Yes 3
La Chatelaine, Owner at Birchwood Inn, responded to this review

This is a first for us as well. In my 16 years as innkeeper we've never had a reservation cancelled by mistake. We have no idea whose mistake it was -- only the reservation card with a line through it marked "cancelled" and a note saying "cancelled" on the reservation software. If the gentleman had stayed inside while we made... More 

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Additional Information about Birchwood Inn

Address: 7 Hubbard St., Lenox, MA 01240
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Birchwood Inn 3.5*
Number of rooms: 11
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Also Known As:
Birchwood Hotel Lenox

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