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All 24 Lenox B&Bs / inns

Birchwood Inn

3.5 of 5 Bed and Breakfast   |   7 Hubbard St., Lenox, MA 01240
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Ranked #10 of 24 Lenox B&B and Inns
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Matt R Hyannis Port, Massachusetts
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235 reviews from our community

Traveler rating
    196
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    13
    6
    6
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12
155
11
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hyannis Port, Massachusetts
1 review
3 of 5 stars Reviewed 1 week ago

Just completed a two day stay at BIrchwood and was quite disappointed. While our room in the Carriage House may have been different from those in the main building, it was not worth the nightly charge. The room had a very musty damp smell upon arrival (quite unromantic) The room was very small with an even smaller bath with a... More

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La Chatelaine, Owner at Birchwood Inn, responded to this review

Thank you for taking the time to write a review; however, the very best time to air concerns is when you are here so that we can try to correct any problems. We do not "put" people in rooms. All of our rooms are described in details with photos on our website, which clearly states that the room you chose... More

Key West, Florida
Top Contributor
126 reviews 126 reviews
57 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We seek out the best Inns and B&Bs when we travel. We also use TripAdvisor a lot and know that we somes times a guest has a BAD day and take it out on the B&B and / owner. Our visit was outstanding and a pleasure. Stayed in the Dana Room. Clean and spotless. Every detail was taken care of.... More

Was this review helpful? Yes 2
Brisbane
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Birchwood Inn is situated in the oldest building in the quaint town of Lenox. It is a lovely, spacious home filled with comfort, antique furniture & with a friendly & charming hostess who just happens to be a great cook. The blueberry pancakes for breakfast were wonderful & the cakes provided in the afternoon were different each day, but... More

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Mattapoisett, Massachusetts, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We selected this B & B based on its reputation as a 'select registry' B & B and that it allowed a limited number of dogs to stay in the rooms. I spoke over the telephone (I know old fashioned technology) with the innkeeper Ellen, a charming person who understands this business inside and out AND gives cooks lovely filling... More

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East Brunswick, New Jersey
1 review
5 of 5 stars Reviewed September 12, 2014

I laugh when I read some of the negative reviews that have been ;posted, and I speak from much experience. My friends and I have stayed at the Birchwood for many years over New Years. It is the best inn that any of us have stayed in and we all are significant travelers. We stayed at numerous inns in Lenox... More

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Walled Lake, Michigan
1 review
5 of 5 stars Reviewed September 11, 2014

I had the joy of spending five wonderful nights at Birchwood Inn over the Labor Day holiday. I was there for a special concert at Tanglewood and to research my family history in that area. I stayed in the Wilson Room and was very comfortable. Karen and Keith ensured that the room was meticulously clean each day by the time... More

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 29, 2014 via mobile

My fiancé and I had planned a romantic get away with a concert at tanglewood, and chosen the Birchwood as our hotel for 2 nights. We received a confirmation email and my credit card was charged a deposit that day so I thought we were all set. After the three hour drive, we arrived and were told that our reservation... More

Was this review helpful? Yes 3
La Chatelaine, Owner at Birchwood Inn, responded to this review

This is a first for us as well. In my 16 years as innkeeper we've never had a reservation cancelled by mistake. We have no idea whose mistake it was -- only the reservation card with a line through it marked "cancelled" and a note saying "cancelled" on the reservation software. If the gentleman had stayed inside while we made... More

Boston
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 15, 2014

I really wanted to LOVE this place, but just couldn't. First, I need to disclose that I have worked as an innkeeper before, and I realize that everyone has bad days and bad situations, BUT if you are charging your guests for a certain level of service and hospitality, you have to provide it. If you or your staff are... More

Was this review helpful? Yes 5
La Chatelaine, Owner at Birchwood Inn, responded to this review

These are serious allegations, and we assure you we are taking them seriously. I am addressing them in an attempt to correct erroneous impressions. As the owner/innkeeper, I check each and every room before check-in. Our housekeepers pride themselves on their meticulous attention to detail. They had cleaned the room and bathroom scrupulously, and I did not see anything amiss... More

Sudbury, Massachusetts
Top Contributor
149 reviews 149 reviews
46 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed August 4, 2014

Loved the big porch and rocking chairs on the front of the hotel. Everyone staying there came down around 4ish to read, enjoy the porch and munch on the cookies or brownies being served with tea. The innkeepers could not have been any nicer or the breakfast any better; Fruit, homemade bread and cake, along with an excellent entree were... More

Was this review helpful? Yes
La Chatelaine, Owner at Birchwood Inn, responded to this review

The Birchwood team is delighted that you enjoyed your stay, our breakfasts, our porch, and our location and look forward to welcoming you home to Birchwood Inn again! More

Canada
1 review
5 of 5 stars Reviewed June 22, 2014

I just have had the most delightful weekend at the Birchwood Inn. The innkeepers could not do enough to make my stay a treat. From booking on the phone, FYI, always book through the inn or hotel itself, not through some of the larger booking websites, you'll save yourself and the inn keepers some money! I stayed in the Loring... More

Was this review helpful? Yes
La Chatelaine, Owner at Birchwood Inn, responded to this review

We are all delighted that you enjoyed your weekend in the Berkshires and your stay at Birchwood Inn as we truly enjoyed having you as a guest. Thank you for noting that guests are frequently better off booking directly with the inn than with a large booking site as we innkeepers can provide insight in choosing a room and can... More

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Additional Information about Birchwood Inn

Address: 7 Hubbard St., Lenox, MA 01240
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Birchwood Inn 3.5*
Number of rooms: 11
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Also Known As:
Birchwood Hotel Lenox

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