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All 15 Lenox hotels

Canyon Ranch in Lenox

165 Kemble Street, Lenox, MA 01240
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Canyon Ranch in Lenox
Ranked #3 of 15 hotels in Lenox
Certificate of Excellence 2014
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229 people have reviewed this hotel

Traveler rating
    179
    17
    19
    8
    6
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56
33
47
3
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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There are newer reviews for Canyon Ranch in Lenox
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East Greenwich
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here with my adult daughter and my sister-in-law. It is a beautiful mansion resort in the heart of the Berkshire mountains with spectacular views. The services were wonderful. It was suggested that we have our facials at 8:00 pm, which was perfect t be cause after traveling all day we just let the products soak in and we... More

Was this review helpful? Yes 1
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

How gratifying to know you found your time at Canyon Ranch in Lenox “heavenly.” It certainly sounds as though you took some time to avail of some of our healthy pleasures and relax and unwind with your family. While I was glad you enjoyed your meals, your observations regarding the food were shared with our Food and Beverage Director. We... More

East Greenwich, Rhode Island
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My stay at Canyon Ranch was LOVELY! I loved the entire time I was there with my husband! We celebrated our Anniversary, it was our first stay at Canyon Ranch in Lenox. I am now feeling very disappointed because I was promised additional materials/CD from the Dr. I had two private sessions with. I have called and left a voice... More

Was this review helpful? Yes 3
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

While I am glad you enjoyed your time here it is disconcerting to note the lack of follow up from Dr. Rossman. Your experience in this instance is certainly not in line with our high standards and I offer my sincere apologies. I understand he has attempted to get in touch with you to send the information requested and I... More

Teaneck, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

From the moment we arrived we felt overcome by the beauty and class of canyon ranch. The staff was helpful and knowledgable. There is a lot of diversity in the programming. There is something for everyone so you can split up and then regroup at a meal and everyone will feel satisfied (and gratified).

Was this review helpful? Yes 1
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

Thank you for sharing your thoughts with the TripAdvisor community. It was rewarding to know you felt “satisfied and gratified.” Please know we do provide blackout shades upon request so don’t hesitate to ask about this option when planning your next visit. We look forward to welcoming you again soon. Healthy Regards, Reggie Cooper More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

When it comes to Canyon Ranch, I'm a little torn. Generally, it is an ideal getaway for a few days, even when traveling solo. The guests are a mixed crowed and range from mother and daughter, group of friends, couples to solo travelers. They come in all shapes and sizes and all ages. :-) If traveling solo, one gets quickly... More

Was this review helpful? Yes 1
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

Thank you for your thoughtful review. With regard to the “interior style,” we strive to cater to your every comfort in a quaint New England setting. Many guests find our Library and Sargent Brook Lounge comfortable spots to relax and unwind. I am very sorry you did not find that to be the case and regret the impact on your... More

Harvard, Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2014

I had been wanting to go to Canyon Ranch for quite a while and, having finally booked my trip was a little put off by some recent negative reviews; however I came away from my weekend wondering if these negative reviewers stayed somewhere else? My friend and I had a wonderful, relaxing weekend and felt we had definitely experienced luxury,... More

Was this review helpful? Yes
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

Thank you so much for your enthusiastic review! I am glad you experienced a “wonderful, relaxing weekend.” Your accolades, and your friend’s observations regarding the amenities, were appreciated as we do refer to guest input when making changes. In addition, it was my pleasure to share your compliments with Lanny and he was thrilled to be singled out for praise.... More

Toronto, Canada
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 9, 2014

The room was great and food wonderful, but perhaps not the best place if you are travelling on your own. As an example, the dining room tables with the best views have seating for 4, so a minimum of 2 people are needed. Some of the instructions are not attentive to the fact that some participants are many moves behind... More

Was this review helpful? Yes 2
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

While I was glad to note your compliments for the accommodations and food, it was of concern to note your observations as a solo traveler and with regard to some of the fitness instructors. Your feedback is crucial in determining where we may miss the mark and helps us to make all necessary adjustments to ensure Canyon Ranch’s high quality.... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Just spent a fabulous 4 days at Canyon Ranch, Lenox, MA with 6 friends. Despite a long drive to and from Toronto, the relaxed halo effect remains a few days later. We all agreed that the balance of exercise, pampering services, and "mindful", thought provoking lectures was just right...although different for each of us. The sun co-operated for kayaking and... More

Was this review helpful? Yes 3
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

How gratifying to know you so enjoyed your time here in Lenox with your friends. Whether you want to relax with soothing spa treatments, develop healthier eating habits, or explore new spiritual paths, we consistently strive to offer the balance to which you refer and I’m so glad to know you felt it was “just right.” Your compliments for Rochelle... More

Boston, Massachusetts
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 23, 2014

I went here last weekend with my guy. Giant waste of time and money. We were expecting luxury as well as a fabulous staff. We got neither. As we walked away from the valet, we were yelled at like cattle to come back and get our ticket. The valet couldn't have been bothered to come and hand us our ticket... More

Was this review helpful? Yes 10
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

I am very sorry to read of your disappointing visit earlier this month. Your experience, as described, was certainly not in line with our high standards. Please know that I firmly believe exemplary customer service is the key to our success and will continue to focus intently on coaching our staff members to consistently provide the world-class care and attention... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2014

If you are looking for a place to reignite your passion for life this is the place for you. You can learn a new way to exercise, fill up with new ideas from one of the many lectures or simply relax in one of the many beautiful spaces set aside for complete relaxation. Once you enjoy this beautiful location tucked... More

Was this review helpful? Yes 2
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

Thank you for your sharing your experience at Canyon Ranch in Lenox. Every Canyon Ranch visit offers a myriad of options and can be customized for personal interests, pleasures and goals; I am so glad you were able to “relax and renew.” We look forward to welcoming you “again and again;” hopefully very soon. Healthy Regards, Reggie Cooper More

Wall Township, New Jersey
Senior Contributor
47 reviews 47 reviews
30 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed May 10, 2014

Having stayed here for 4 days with my girlfriends I have no idea why people rave about it. It was just ok. The classes were alright but my gym at home has the same number of classes , better instructors and more equipment. The spa services were good but not all were worth the price . I had an excellent... More

Was this review helpful? Yes 6
CanyonRanchLenox, General Manager at Canyon Ranch in Lenox, responded to this review

We consistently strive to offer the innovative programs and services for which we are known and I regret we didn’t make it work for you this time. Please know I shared your concerns with my Spa and Food & Beverage management teams. I do hope we have the pleasure of welcoming you again soon; you can be assured we will... More

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Additional Information about Canyon Ranch in Lenox

Address: 165 Kemble Street, Lenox, MA 01240
Phone Number:
Location: United States > Massachusetts > Berkshires > Lenox
Price Range (Based on Average Rates): $$$$
Also Known As:
Canyon Ranch In Lenox Hotel Lenox
Canyon Hotel Lenox
Canyon Spa Lenox
Canyon Ranch Lenox
Lenox Canyon Ranch Spa

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Lenox #5 Romantic Hotel in Lenox
Official Description (provided by the hotel)
A favorite of sophisticated spa-goers, Canyon Ranch is the undisputed world standard for healthy vacations, and a pioneering force in promoting wellness lifestyles. Our destination spas– in Tucson, Arizona, and Lenox, Massachusetts – are renowned for their casual luxury, inspiring natural settings, innovative spa cuisine and unparalleled medical resources. ... more   less 
Number of rooms
126

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